Since upgrading to Mavericks, Safari/Adobe are constantly blocking access to PDF files

Since upgrading to Mavericks, Safari/Adobe (Version 7.0 (9537.71)) are constantly blocking access to PDF files.
I can intuit what this is all about, however, I can find no information about it... the Adobe Plugin/Safari is apparently building a "white-list" of "trusted sites," but I can not find any information about this white-list -- where it is stored, how to revoke permisions, how to "one-time" permissions, etc.
Anyone have any ideas?

I am experiencing this exact same behavior since upgrading to Mavericks, too.

Similar Messages

Since upgrading to Mavericks my Adobe Acrobat 9 Pro requires administrative password on every launch--whats with that?

Since upgrading to Mavericks my Adobe Acrobat 9 Pro requires administrative password on every launch which seems like an unnecessary step. Does anyone know why this is happening and what can be done to eliminate this?

Download and run the combo updater to refresh your files.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
Open Disk Utility and run Repair Permissions
You might need to remove and reinstall Acrobat. Be sure you are in an admin account when installing.

I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

I am unable to access my Bank website since upgrading to Mavericks (Safari 7)
I get the following error message in Safari before I even have the opportunity to
connect to my bank's website.
It works fine in Firefox and Chrome.
Access Denied
You don't have permission to access "http://www.tdbank.com/" on this server.
Reference #18.a555ee3f.1382720248.13b74953

I experienced the same problem where by I could not log into my Nationwide Bank account when I had upgraded Safari to the latest Version before Mavericks 6.1.0 on OSX Mountain Lion 10.8.5. I believe.
I already had Trusteer Rapport installed as recommended by banks.
Some Banks worked but Nationwide skipped the log in page and kept taking me to a page about Cookies telling me I needed to enable them but they were enabled. I just could not get into the Log In Page. Incidentally the Nationwides Cookies screen shot is of an out of date Cookies setting page - it is now under privacy in Safari preferences.
I then installed Rapport again when it popped up as an option and bingo I could get to the Log In page.
Took the plunge and upgraded last evening to Mavericks
Same probelm occured cannot Log In to Nationwide.
I have just stopped Trusteer Rapport and thank goodness I can get into Log On again.
However when I logged out and tried to open another site Safari crashed with the following error message
"safari quite unexpectedly while using trf.dylib plug-in"
Chose Reopen and safari opened Ok
I googled the message and that got me here - seems it is Trusteer Rapport
So someone needs to sort this out I guess Trusteer I guess?
Hope this is helpful
Cheers
John

Since upgrading to Mavericks, I can't run Mail and Safari at the same time.

Since upgrading to Mavericks, I can't run Mail and Safari at the same time.
Either Mail will crash or the iMac will run so slowly as to be unusable. With both running, the HDD spins constantly at a high rate of speed.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Since I have Yosemite on my iMac I can't view PDF files in Safari anymore. It keeps telling me to upgrade my Adobe Reader, but it is the latest version. Please help? I don't have this problem on my Macbook that does not have Yosemite installed.

Since I have Yosemite on my iMac I can't view PDF files in Safari anymore. It keeps telling me to upgrade my Adobe Reader, but it is the latest version. Please help? I don't have this problem on my Macbook that does not have Yosemite installed.

Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and check the box marked
          Allow Plug-ins
Then click
          Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
          Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

Running the latest OS Mavericks. 8 gigs of RAM. 150 gigs free space on computer. Problem: since upgrading to Maverick almost all applications are slow to open, and frequently many 'spinning ball' interruptions. Repaired disk permissions - no help.

I'm running the latest OS 10.9.1 Mavericks (late 2009 iMac). 8 gigs of RAM. 150 gigs free space on computer. Since upgrading to Mavericks, apps are slow to open, with frequent "spinning ball" interruptions. Repaired Disk Permissions - no help. Repaired disk - no problems indicated. Did notice in going to Utilities/Console that there are 4000 messages over a 3 day period. Any suggesstions how to correct this sudden slow down, other than psychiatric help?

Yes. Many messages show up when I try to use Office for Mac 08. Here's a sample (and one that repeats over and over again):
2/11/14 1:01:16.577 PM Microsoft Word[1912]: OTAtomicAdd32 is deprecated and will be removed soon. Please stop using it.
Also getting many msgs when I use Chrome.

Since upgrading to mavericks, JPEGs that I open in Preview are scrambled. PDFs work ok.

I use a mid 2011 Mac and since upgrading to Mavericks I cannot open jpeg files using Preview, they simply appear as a scrambled mess. The actual jpeg files are ok as I can open them using other applications. Note, I can view pdfs using Preview, its just the jpegs that are the problem. Any ideas?

Thanks etresoft, I reinstalled Mavericks and Preview works perfectly now.
Cheers!!

Since upgrading to Mavericks my Interface and hard drive are shutting down when Mac put to sleep

Hi,
Since upgrading to Mavericks, when I put my Mac to sleep both my audio interface and my time machine hard drive are put to sleep also. Effectively making it so that when I start up my macbook again it means removing both the aforesaid from the usb outlets and putting them in again so that the mac recognises them.
This means two things. First of all all my time machine backups fail that are attempted whist the mac is put to sleep, whereas before they succesfully ran. It also means that my audio interface does'nt work and has to be re-set.
Anybody have the same kind of USB / Sleep issues?
Many thanks in advance.

Hello jamieesa,
You might cosider resetting your system's SMC and PRAM.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
OS X Mavericks: Reset your computer’s PRAM
http://support.apple.com/kb/PH14222
Cheers,
Allen

All folders in import menus for After effects are greyed out since upgrade to Mavericks

Since upgrading to Mavericks yesterday - all folders in the import menus (and save menus) are greyed out. I cannot access sub folders or even import a .mov directly from the desktop. All files and folders are greyed out.
I can use the "Open with" command on indivdual files which seems to work, but it's very inconvenient when working with multiple files.
Any ideas?
I have patched After effects with the 12.01 bug fix already...

Solutions on this page helped me! Bloody view options..... why do this for an OS release...https://discussions.apple.com/message/23567197?tstart=0#23567197?tstart=0

Since upgrading to Mavericks, some spelling errors are no longer corrected

I almost always transpose the word "the" to hte and teh when I type. Spell checker in Pages picks it up and corrects it but not in Mail, only since upgrading to Mavericks a couple weeks ago. I went in to my Library folder and found a Custom dictionary, an "en" dictionary, and a LocalDictionary, all text files with words that I had added over the years. I thought if Mail's spell checker wasn't finding hte and teh, that I must have somehow added them to one of the dictionaries. But neither word appeared any of the three dictionaries. If it did, I would have deleted them. Is there another dictionary in Mavericks that I am missing?
This seems odd since it started only after upgrading to Mavericks. And I have both misspellings included in "Correct spelling automatically" in Language & Region Preferences > Keyboard Preferences > Text > Replace __ With __. I even tried to remove them and then add them back in but it made no difference.

Hello. I too have a Mail spelling issue since Mavericks. My mail has never made any automatic corrections - only suggestions - and I am not sure how to get that going. Anyhow, these days when the speller doesn't recognise a word and I go in and add an accent to that word (alt+e+e), it infuriatingly sends the message immediately without continuing the spellceheck. Any ideas gratefully received.

Macbook pro running painfully slowly since upgrade to Mavericks and worse since Yosemite

Hi, since upgrading to Mavericks my previously excellent 2011 Macbook Pro is running painfully slowly, and things have only got worse since the upgrade to Yosemite. It takes anything up to 10 minutes to get fully functional from opening the lid on standby, can take a good 5 minutes to connect to wifi, and I am getting stuck with constant spinning beach balls. I've cleaned things up, and deleted anything unnecessary so I have adequate space on the HDD but this doesn't seem to make any difference, and I'm not running any particularly memory hungry software. It was working perfectly before these upgrades and I'm really wishing I could just downgrade back to Mountain Lion now! I'm no expert so could really use some help. Do I just need more RAM or is this something more complicated?
I've run Etresoft and here are the results (I note there is some adware listed on Safari, but I don't use it ,using Chrome and Firefox instead):
EtreCheck version: 2.1.8 (121)
Report generated 2 March 2015 18:26:15 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 466
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 11 days 21:24:0
Disk Information: ℹ️
    ST9320325ASG disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (87.34 GB free)
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.joshuawise.kexts.HoRNDIS (6 - SDK 10.6) [Click for support]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.AirPlayUIAgent.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.pluginkit.pkd.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.recentsd.plist
    [killed]    com.apple.SafariNotificationAgent.plist
    [killed]    com.apple.sbd.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    13 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.AssetCacheLocatorService.plist
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.diagnosticd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-monthly.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.sandboxd.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    org.cups.cupsd.plist
    16 processes killed due to memory pressure
Launch Agents: ℹ️
    [running]    com.brother.LOGINserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    FlowSync    Application (/Applications/FlowSync.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    RoboForm
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    Flash Player [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 318.84 GB Disk used: 231.50 GB
    Destinations:
        Time Machine [Local]
        Total size: 500.10 GB
        Total number of backups: 13
        Oldest backup: 2014-02-24 23:22:29 +0000
        Last backup: 2015-02-09 22:20:02 +0000
        Size of backup disk: Too small
            Backup size 500.10 GB < (Disk used 231.50 GB X 3)
Top Processes by CPU: ℹ️
        11%    WindowServer
         1%    launchd
         1%    Safari
         0%    Google Chrome
         0%    NotificationCenter
Top Processes by Memory: ℹ️
    219 MB    firefox
    112 MB    Google Chrome
    56 MB    systemstatsd
    47 MB    Finder
    43 MB    WindowServer
Virtual Memory Information: ℹ️
    52 MB    Free RAM
    957 MB    Active RAM
    920 MB    Inactive RAM
    1.23 GB    Wired RAM
    58.33 GB    Page-ins
    1.38 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 1, 2015, 03:19:06 PM    /Library/Logs/DiagnosticReports/Google Chrome_2015-03-01-151906_[redacted].cpu_resource.diag [Click for details]
    Mar 1, 2015, 01:18:49 PM    /Library/Logs/DiagnosticReports/firefox_2015-03-01-131849_[redacted].hang
    Mar 1, 2015, 01:17:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-03-01-13 1711_[redacted].crash

Use the link below to remove CleanMyMac2.
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
Then, review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

FontBook issues since upgrading to Mavericks

Since upgrading to mavericks when i try to install new typefaces (.otf, work perfectly on my other computers which are running on mountain lion). They do not show up in font book. Even when I manually add them to the Fonts folder, they still do not show up in Font Book or any of my applications. As a graphic designer, this is obviously a huge issue for me.
Not to mention, this isn't the only problem I have since upgrading. For example all of my adobe programs are suddenly riddled with bugs (issues resizing assets, drop down menus dissapear, etc). I have been trying to trouble shoot several issues for a while now with no solutions. All of the problems I have seem to be experienced by other users. It's very frustrating to me that the new OS is so buggy. I have never had this problem before when upgrading products.

One of the users just upgraded and is having this issue as well. I told him to use Firefox as that browser has no problems. This is a workaround at best as the Apple Store is still inaccessable. I believe the problem lies with Safari's implementation of SSL as normal http:// sites load, albeit very slowly. Any sites that use https:// are unavailable.

CC 7.1: Ridiculous render times since upgrading to mavericks

This is my first time editing a project in Premiere Pro CC7.1 since upgrading to Mavericks. Playback was running very glitchy while trying to play a very simple composition imported from AE. Just a basic motion graphic, nothing too heavy. My computer froze and reset 2 times while trying to play it before rendering, so I am now rendering the sequence to see if this will solve the issue and it's rendering 1 frame every 15-20 seconds.
In the past this same operation would have taken 10-15 seconds total to render.
I'm using a brand new MacBook Pro Retina 15" 2.7GHz with 16GB of RAM.
Has anyone else had this issue and/or any suggestions on how to fix it?
Thanks in advance!!

I have been seeing this and a wide variety of similar problems - the Adobe-Mac community appears to be exploding on the issue of CC and Macs/Mavericks esp. in the last few weeks. A ton of problems people are having after a recent update of Adobe CC program or programs. I see blame being tossed everywhere, and this doesn't look like it's going to die down and go away by itself.
Just my .02, but...
Every major OS upgrade is going to throw off problems with 3rd party (and even 1st party) software as developers identify and squash bugs and incompatibilities - this can take months to work itself out. And is a predicable outcome from having multiple programmers working independently on anything that works together.
Rolling back an OS is often not a viable option. Rolling back a software update is usually easier. Messing about with lots of moving parts can easily compound a problem. So can skipping a step in a complicated set of instructions or following the wrong set of instructions.
A recommendation based on my personal opinion & 20+ years of experience: Don't try to roll back Mavericks, but do roll back to the previous version of CC (before 7.1). If you use Time Machine (and it ran after the Mavericks upgrade and before the CC 7.1 update), this should be pretty easy to do.
Take the time to first make a complete & manual backup of your system to an external drive (if you've got the money, a clone of your hard drive, otherwise an image of your hard drive on something other than your internal hard drive), and a separate live backup of your personal files on an external drive. Just in case...
If you don't/didn't use Time Capsule or the above didn't solve the problem, then you might need to consider one of two options:
Uninstall CC completely, and install CC 'one version' prior to the one that gave you problems. So if you're using Pr 7.1, go back to 7.0. Here's instructions on how to completely remove CC: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and here's instructions for how to get an older version of a CC program: http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-creative-applications. html or http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Macintosh
Rollback the OS to Mountain Lion, but recognize this isn't a trivial exercise and may result in compounding problems, esp. if you ignore a first step of taking a complete backup and/or don't follow the instructions to the letter. Here's a tutorial: https://discussions.apple.com/docs/DOC-6162
Here's a related thread (one of many) with useful info: http://forums.adobe.com/message/5983648#5983648
Like brain surgery (which I've had!), results can vary from one system to another, and you need to own treating every computer as a unique entity. It's hard to exactly replicate a problem even with identical hardware and software/OS. That's another way of saying that all of this is not an iron-clad fix for your problems (my disclaimer) - use at your own risk.
And when you're out of the heat of the moment, please take this opportunity to learn the lesson of backup (that 97% of computer users haven't), and recognize that Time Machine is so very worthwhile to have in your wheelhouse.
Those of us in production environments (or not) can certainly choose to play the blame game, but imo these problems are a result of all our choices:
Apple for not allowing more extensive beta testing
Adobe for not taking full advantage of said beta testing
Power/production users for upgrading anything in a production environment before a) enough time has gone by that show-stopper problems are both identified and resolved and/or b) deploying on a non-production machine and fully testing before trying it out on a production machine.
Being in a production environment to me equates to balancing a need for current software/features against having a stable working environment. I generally put more emphasis on the latter. This is another lesson to learn once you're beyond the heat of the moment and to then keep in your wheelhouse.
And please Adobe:
Own the problem (even if you don't publicly admit it here or anywhere else - I'm personally fine with that)
Don't point fingers, it stirs a pot not worth stirring
Figure out the problem and fix it! It's gonna take time, so please get started if you haven't already.
Giving us progress updates would be nice, but if that's too hard or reputationally risky, skip that but keep working on fixing the problem. Please?

My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

My Mac has gone really slow since upgrading to Mavericks. Any suggestions as to how to speed things up again?

First, back up all data immediately unless you already have a current backup. If you can't back up, stop here. Do not take any of the steps below.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Reset the System Management Controller.
Run Software Update. If there's a firmware update, install it.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the View menu or the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

Problems since upgrading to Mavericks

I am experiencing problems with CC applications since upgrading to Mavericks. Mostly Screen and display issues.
In Photoshop, the top menu bar where the red, yellow , green window buttons normally sit has disappeared and it seems I cannot drag the window down to reveal (if that is the problem)
In Indesign, The program opens but I cannot see any workspace at all, even when I open an existing ID file.
Premiere Pro, Bridge, appear to work OK
After effects and Muse indicated both required upgrades, yet the CC application Manager does not indicate any upgrades required or available.
I have not tried other apps.
Is anyone else experiencing problems since upgrading to Mavericks and if so, does anyone know if Adobe are working on fixes?

I upgraded to Mavericks on two computers and have display problems too! I have CC on one Macbook Pro (2011) and CS6 on another (2012) and I'm now almost positive my display problems are triggered by InDesign. I don't have to be doing anything special, and I don't have to be working in InDesign at the time, but InDesign has to be open and I get things like this:
Once it turns magenta or green, that's when I have to boot the system. I can still work with the glitchy display before it turns colors and if I'm still able to quit InDesign while it's glitching, the display goes back to normal. Same on both computers and the 2011 one has a new logic board in it.
At first I thought it had something to do with connecting my hard drive or my external display, but the display issues happened with both computers with nothing hooked up. Those are ruled out now. I took my 2012 computer to Apple and they told me it was a software issue and all my hardware is ok. Obviously they didn't fix the software issue because it's still happening.
This is not normal and needs to be fixed soon!

Since upgrading to Mavericks, Safari/Adobe are constantly blocking access to PDF files

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