Single CUPC user can not login

Hi All,
I have a CUPC user who can not login to the client software.
She is getting login error: username/password.
She is connecting via a VPN and can ping both the CCM and CUPS directly using the IP address.
She can also login to the CCM user page using a link to its IP address.
I have ruled out incorrect typing because she used the same username/password to login to the vpn and the CCM user page. (email etc)
Since she is in a process of logging in, I dont have the option of getting the log files from her client.
Any ideas on how I can troubleshoot would be much appreciated.
Thanks very much
Regards,
Amanda Lalli-Cafini

Hi Amanda,
Please add the host names of CUPS server and CUCM on the client machine in the hostname file and retry.
Hope it helps.
Anand
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