Single TaskButton in the Cisco CAD Client is not functioning

Hi ALL,
we are facing issues with respect to Cisco CAD Client application.
We are using I.C.M Version 7.5.8.
1)We have a set of Task Buttons configured, where as one of the Buton is configured for a Blind Transfer(InThis Case TASK1) is not functioning randomly.
2)We have configured this to transfer back to I.V.R.sometimes after clicking twice or thrice, it works some times it does not transfer at all.
3)No Error is observed, except the call is not getting transferd back to I.V.R.
4)Have gathered the Agent Level Desktop logs and noticed TimeOut Messages .Please find below the LOG Snippet for reference.
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF1756 User clicked TASK1 button
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1780] CAppearanceEventWnd::DoActions: BEGIN
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[2105] CAppearanceEventWnd::GatherInformation: End
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1829] CAppearanceEventWnd::DoActions: Executing action Call Control
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: AC0810 Executing Action: Blind Transfer Type: Call Control, String: BlindTransfer
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF2650 BlindTransfer: Actually doing single step transfer with callID 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1047 ==================== BEGIN CompleteTransfer ====================
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1048 CompleteTransfer:                HeldCallID: 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1049 CompleteTransfer:          ConsultantCallID: 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1066 CompleteTransfer: Requesting Single Step Transfer.
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1081 CompleteTransfer: Successfully complete single step transfer call. ConsultantCallID 44529571 - HeldCallID 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1110 ==================== END CompleteTransfer ====================
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownObjectID]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180] Couldn't find CallConnection with DeviceID of 39451880.]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180]::Operation eSingleStepTransferRequest was not successful on object call.5002.44522460.12180.]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF1756 User clicked TASK1 button
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1780] CAppearanceEventWnd::DoActions: BEGIN
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[2105] CAppearanceEventWnd::GatherInformation: End
2011-09-19 17:09:46:070 DEBUG [0xadc] AppearanceEventWnd.cpp[1829] CAppearanceEventWnd::DoActions: Executing action Call Control
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: AC0810 Executing Action: Blind Transfer Type: Call Control, String: BlindTransfer
2011-09-19 17:09:46:070 DEBUG [0xadc] Agent: MF2650 BlindTransfer: Actually doing single step transfer with callID 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1047 ==================== BEGIN CompleteTransfer ====================
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1048 CompleteTransfer:                HeldCallID: 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1049 CompleteTransfer:          ConsultantCallID: 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1066 CompleteTransfer: Requesting Single Step Transfer.
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1081 CompleteTransfer: Successfully complete single step transfer call. ConsultantCallID 44529571 - HeldCallID 44529571
2011-09-19 17:09:46:070 DEBUG [0xadc] PhoneDev: PD1110 ==================== END CompleteTransfer ====================
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownObjectID]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180] Couldn't find CallConnection with DeviceID of 39451880.]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0609 OnCTIOSFailureEvent: ErrorMessage [[call.5002.44522460.12180]::Operation eSingleStepTransferRequest was not successful on object call.5002.44522460.12180.]
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
Kindly request to give your suggestions for occurence of this error , which is happening for only single TASK BUTTON

Hi Sathya,
The message below is a generic error, you will have to look more into all the PG logs (jgw, opc, pim, cg, ctios) to see why the SST is failing.
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0856 Peripheral Error: The request failed because a timeout limit was exceeded.
2011-09-19 17:09:46:086 DEBUG [0xf58] PhoneDev: ES0598 OnCTIOSFailureEvent: Failure Code [eUnknownEventID]
Use the HeldCallID and ConsultantCallID from agent dbg to track the call in the PG logs for further clues.
If you are not after RCA, cycle the PG services this should help however most likely the problem might reoccur after sometime.
Thanks,
Shirish.

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