Single video won't play, gives error message

I'm under a bit of a time crunch here, we're set to publish our magazine on Tuesday, and our cover video isn't working. An error pops up on the pageload, "Error the operation could not be completed." All other videos in the magazine work fine, I converted them all the exact same way.
I'm using FInal Cut Pro to edit the file into a .mp4 file, just like I have with all the other videos in the issue, but for some reason, this particular .mp4 file isn't working.
The converted video plays on the computer fine in VLC and quicktime, and every other program I have on my computer that could possibly play a video, it just doesn't work when we bring it into the DPS .folio file.
It's converted to an .mp4 h.264 format, just like all our other videos that work fine.
Any thoughts?

Hey Bob,
Thanks for the tip. It doesn't play in mobile safari. It plays on the computer fine, in all players, though. Is there a special way to encode it to make it play in MobileSafari? A certain box to check in ID that will make it work? Or are we going to have to get creative? It was sent to us as an .mov, and then exported from FinalCut Pro as an .mp4, like the rest of our videos (which all work). I'm not sure how to make it go.

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