SIP phone DTMF issue registered on a CUCME H323 gateway

I have a CUCME 10 gateway that is registered on a  callmanager as H.323 gateway.
On this a Cisco 8831 SIP conference bridge that is not generating DTMF. No sound heard in the other end when pressing digits, its just muting the sound. Anyone got a tip?     
Callflow is  8831->CME->CM->PSTN
voice register pool  1
 busy-trigger-per-button 1
 id mac xxx.xxxx.xxxx
 type 8831
 number 1 dn 1
 dtmf-relay sip-kpml
dial-peer voice 1201 voip
 destination-pattern ...T
 progress_ind setup enable 3
 delay transport-address
 session target ipv4: callmanager ip address
 incoming called-number .
 voice-class codec 100  
 dtmf-relay rtp-nte  <- Also tried dtmf-relay h245-alphanumeric

Can you try this..
On your voice register pool configure
 dtmf-relay rtp-nte digit drop
And on your dial peer 1201
Dtmf-relay h245-alpha

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    <anonymousCallBlock>2</anonymousCallBlock>
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    <kpml>1</kpml>
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    I'm facing exactly the same problem, that is:
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    In my case the commands voice register dn  and  voice register pool are OK.
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    I hope somebody is able to point me in the right direction.
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    Building configuration...
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    service timestamps log datetime msec
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    hostname C2811
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    max-pool 42
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    authenticate register
    authenticate realm cisco
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    number 1010
    allow watch
    name Phone10
    label Phone10
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    id mac 189C.5DB6.BD09
    type 9971
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    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
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    camera
    video
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    crypto pki token default removal timeout 0
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    enrollment selfsigned
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    rsakeypair TP-self-signed-1879153754
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    speed auto
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    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

  • Cisco SIP Phone 9971 will not register on CME 8.6

    Hello,
    I'm trying to configure a  Cisco SIP Phone 9971,
    but it won't register on CME 8.6, which is running on a 2811
    The Phone shows this error message: Phone Not Registered.
    And when I check the the Status Messages in the Phone, I see the following:
    VPN Error: vpn is not configured
    Actually, it shows all these 4 messages in a constant Loop:
    12:01:59a SEP189C5DB6BD09.cnf.xml (TFTP)
    12:01:59a No Trust List instaled
    12:01:59a Updating Trust list
    12:02:00a VPN Error: VPN is not Configured
    It seems that this VPN Error is keeping the Phone from registering.
    This is repeated for ever and the Phone never registers; at least that's what it appears.
    However, when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    This sh voice register pool  seems to indicate that the Phone has actually registered.
    But I still get the  Phone Not Registered   message on the screen!
    I did some Debugs and they also seem to indicate that the Phone has indeed registered:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    So frankly, I have no idea why the Phone keeps showing the Phone Not Registered message.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

    VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

  • Incoming calls issue in Third Party SIP Phone

    Hi,
    Yesterday I configured my third party sip phone which is yealink in this case on cucm and successfully registered it with cucm, despite of registration i have some calling issue in this phone. I am able to make outbound calls from this phone to any other phone however issue is related to inbound calls.I tried calling its DN from anywhere but call disconnect after sometime. Also didnt get any proper sip session trace in RTMT. Kindly suggest some step to sortout this issue.
    Thanks

    Dear Manish,
    Call normally dicsonnected after 30-40 sec with termination code 102 in session trace. PFB SDI  trace with 5030 is Thirdparty sip phone and 5033 is c7945. Looking forward for your suggestion.
    CallingPartyNumber=5033
    |DialingPartition=
    |DialingPattern=5030
    |FullyQualifiedCalledPartyNumber=5030
    |DialingPatternRegularExpression=(5030)
    |DialingWhere=
    |PatternType=Enterprise
    |PotentialMatches=NoPotentialMatchesExist
    |DialingSdlProcessId=(0,0,0)
    |PretransformDigitString=5030
    |PretransformTagsList=SUBSCRIBER
    |PretransformPositionalMatchList=5030
    |CollectedDigits=5030
    |UnconsumedDigits=
    |TagsList=SUBSCRIBER
    |PositionalMatchList=5030
    |VoiceMailbox=
    |VoiceMailCallingSearchSpace=PT-LHR-LOCAL:PT-Local:Unityvmpt:PT-F6-Local:PT-ISL-LOCAL:PT-KHI-LOCAL:PT_Operator_LHR:PT_Operator_KHI:PT_Operator_ISL
    |VoiceMailPilotNumber=7103
    |RouteBlockFlag=RouteThisPattern
    |RouteBlockCause=0
    |AlertingName=Syed Ahmer
    |UnicodeDisplayName=Syed Ahmer
    |DisplayNameLocale=1
    |OverlapSendingFlagEnabled=0
    12:17:38.028 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 172.16.200.21:[5062]:
    [23928282,NET]
    INVITE sip:[email protected]:5062 SIP/2.0
    Via: SIP/2.0/UDP 10.100.200.11:5060;branch=z9hG4bK1ca0cc6e317649
    From: "Syed Ahmer" ;tag=8787406~039e2a80-8561-4586-8954-d01ed2aa12c8-246211918
    To:
    Date: Thu, 30 Jan 2014 07:17:38 GMT
    Call-ID: [email protected]
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.5
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence
    Send-Info: conference, x-cisco-conference
    Alert-Info:
    Contact:
    Remote-Party-ID: "Syed Ahmer" ;party=calling;screen=yes;privacy=off
    Max-Forwards: 70
    Content-Length: 0
    |14,100,50,1.14103336^10.163.14.4^SEP00230432C828
    12:17:38.028 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0|14,100,50,1.14103336^10.163.14.4^SEP00230432C828
    12:17:38.028 |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xaf299320|*^*^*
    12:17:38.028 |EnvProcessUdpPort::fireSignal - SEND, destination = 172.16.200.21:5062|*^*^*
    12:17:38.028 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 850, 172.16.200.21:5062)|*^*^*

  • Percentage of Phones won't register after CUCM 9.1.2 Sub and TFTP failover

    Hoping this has happened to someone else and they can shed some light on the subject.  I have a CUCM 9.1.2 cluster running, pub, 2 subs, and 2 tftp servers.  At the moment it's a small deployment so I have all phones registered to sub 01 as primary and using tftp01 as the primary tftp server.  In order to have some VMWare maintenance done I recently shut down the pub, primary sub and primary tftp server forcing the phones to use the other half of the cluster.  Everything there worked as expected, phones failed over, etc.  The problem occurred after the VMWare maintenance was done.  At that point I brought up the Pub and the primary sub (maintenance wasn't yet completed on the host that contained the primary tftp server).  After the primary sub was up and back online is where the problem started.  Random phones (all 8945 SIP that are all running the same firmware version SIP8941_8945.9-3-2-12) would just not register.  Some of them would show registered in CUCM, however they were non-functional as DNs weren't displayed, no dial tone, etc. Others would just not register all together.  In order to get a phone to register I had to perform a factory reset on the physical phone, if I did that they came back with no problem.  Later after the maintenance was completed on the host that contained the primary tftp server and I brought that back online, I still had issues with phones however just a power cycle was enough to get those phones registered.  I opened a TAC case one this but it ended up at packet captures and at that point ever phone I reset would just register correctly so I could never get an example of a phone that wouldn't register.
    I'm convinced it's certificate related and having to do with the trust list, which is why I believe the factory reset on the phone would allow the phone to correctly register.  There just doesn't seem to be any clear indication as to why it would be certificate related.  Names weren't changed on any of the UC servers, VMWare version was upgraded from 5.0 to 5.1 but I can't see how that would have caused certificate issues.  
    Any help would be grateful or if this has also happened to anyone I'd love to hear what you did to resolve this as for future maintenance windows I have to be confident that phones will be able to fail over between cluster nodes.
    Thank you,
    Alex

    So the phone is unable to authenticate the ITL it is getting or the new config file.  This could mean that the ITL is corrupt on one of the nodes or that TVS isn't working properly.
    I would try running "show itl" on each node and check the bottom of the output to see if the ITL is verified successfully.
    I would also make sure TVS is running on all nodes okay.
    You also should be able to just delete the ITL from the affected phones rather than doing a full factory reset in case this comes up again.

  • Cisco SIP Phone 9971 won't register on CME 8.6

    Hello,
    I'm facing a very strange problem:
    a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
    I have read all the related-postings to this and other Forum, but I have not been able to solve it.
    One of the "potential solutions" was to make sure that the Phone had a Line configured.
    But I think that the commands voice register dn  and  voice register pool are properly configured (see config below)
    So frankly, I have no idea what I could be missing.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

    Thank you for your reply.
    I did some debugs and the results are very strange!
    This is what I got:
    Feb 24 18:01:12.219: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Sent:
    SIP/2.0 400 Bad Request
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK08011844
    From: ;tag=189c5db6bd09000260cf3daf-289a76d1
    To: ;tag=52488-160A
    Date: Mon, 24 Feb 2014 18:01:12 GMT
    Call-ID: [email protected]
    CSeq: 1000 REFER
    Content-Length: 0
    Contact:
    Feb 24 18:01:12.291: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
    Received:
    REGISTER sip:172.25.140.1 SIP/2.0
    Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK1e9ad079
    From: ;tag=189c5db6bd0900032df02e9c-25d79707
    To:
    Call-ID: [email protected]
    Max-Forwards: 70
    Date: Fri, 01 Jan 1982 00:02:41 GMT
    CSeq: 101 REGISTER
    User-Agent: Cisco-CP9971/9.4.1
    Contact: ;+sip.instance="
    000000-0000-0000-0000-189c5db6bd09>";+u.sip!devicename.ccm.cisco.com="SEP189C5DB
    6BD09";+u.sip!model.ccm.cisco.com="493";video
    Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-
    cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-
    cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.2,X-cisco-xsi-
    8.0.1
    Content-Length: 0
    Reason: SIP;cause=200;text="cisco-alarm:22 Name=SEP189C5DB6BD09 ActiveLoad=sip99
    71.9-4-1-9.loads InactiveLoad=sip9971.9-3-2SR1-1.loads Last=reset-reset"
    Expires: 3600
    Feb 24 18:01:12.395: voice_reg_get_reg_expires_timer: no voice register pool found
    Feb 24 18:01:12.395: VOICE_REG_POOL: Register request for (1010) from (172.35.140.12)
    Feb 24 18:01:12.395: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: key(1010) contact(172.35.140.12:5060) add to contact table
    Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (1010) found in contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(1010) contact(172.35.140.12) added to contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) add to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) added to srst contact table
    Feb 24 18:01:12.399: VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    But right after these errors, I get the following:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    Feb 24 18:01:12.411: VOICE_REG_POOL: Pool[1]: service-control (reset type: 2) message sent to sip:[email protected]
    Feb 24 18:01:12.411: voice_reg_privacy_update_to_phone: delay sending privacy update during bulk registration
    Feb 24 18:01:12.415: //1/7B0070C28003/SIP/Msg/ccsipDisplayMsg:
    ====================
    And when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    So apparently the Phone is actually registered!
    However, the Phone screens still shows this message: Phone Not Registered.
    So frankly I don't understand what's going on!
    I really hope somebody can help.  Thanks!

  • CUCM 8.6 Dropped call transfers involving SIP phones

    Hi All,
    I am a developer who has been tasked with figuring out why call transfers are being dropped by Cisco CUCM when the original call comes from a SIP phone.  This scenario works:
    Cisco phone calls another Cisco phone, which transfers the original call to a SIP phone
    These scenarios do not work:
    SIP phone calls Cisco phone, which transfers the original call to another Cisco phone
    SIP phone calls Cisco phone, which transfers the original call to another SIP phone
    I have researched the Call Manager traces to the best of my ability, and I see some info in there that could potentially point to the source of the problem.  I am just unable to understand what the trace means:
    10:23:08.672 |//SIP/SIPCdpc(1,74,2342)/ci=24377698/ccbId=175645/scbId=0/active_CcDisconnReq: ccDisconnReq.onBehalfOf=Media : ccDisconnReq.s.sv=2 : ccDisconnReq.c.cv=47 |1,100,63,1.93259^10.10.10.85^*
    10:23:08.672 |//SIP/Stack/Info/0x0/sipConstructContainerContext #### Created container=0xb0b42f58|1,100,71,1.1^*^*
    10:23:08.672 |//SIP/SIPCdpc(1,74,2342)/ci=24377698/ccbId=175645/scbId=0/appendReasonHdr: appendReasonHdr - Invalid Disconnect Cause(cause=47), No Reason Header Appended|1,100,63,1.93259^10.10.10.85^*
    10:23:08.672 |//SIP/SIPCdpc(1,74,2342)/ci=24377698/ccbId=175645/scbId=0/appendRPIDHdrForOriginalCalledParty: SIP device does not Support Orig Dialled Phone nego: 0|1,100,63,1.93259^10.10.10.85^*
    I have been wondering whether this could be a codec issue, however the SIP phones we are using are configured with the following codecs:
    G711U
    G711A
    G722
    ILBC
    GSM
    and our SIP software is  also set to accept the first codec offered by the remote side.  It seems from the SIP client logs that G722 is being used as the codec to communicate with the Cisco phones, but perhaps I'm misinterpreting.
    I have attached a CUCM trace of a call from a SIP phone (ext. 491) to a Cisco handset (ext. 170) where the Cisco handset attempts to transfer the call to another SIP phone (ext. 492).  The trace snippet shown above is from this log.
    I would really appreciate it if someone more experienced with VoIP/SIP/CUCM could take a look and offer any ideas on what the issue might be, and also how we might be able to address it.  I can try to provide more info about our CUCM configuration if needed.
    Thanks in advance!

    Leslie, so here is what I found from the traces....
    To understand the difference we need to understand how cucm performs call transfers from a sccp signalling point and a sip signalling point
    SCCP
    When the transfer key is pressed
    1. CUCM sends a CloseReceiveChannel and StopMediaTransmission to the IP phone involved in active media (referenced by the callids)
    NB, here CUCM updates the call state on the phone to a call state of 8 which is "Hold"
    2.CUCM tells the held party to listen MOH from MOH server
    3.CUCM establishes newcall leg with the intended transfered destination..Once this call is connected
    4.CUCM receives a new Transfer instruction from the transferring phone to connect the held party
    5..CUCM sends a CloseReceiveChannel between the held phone and MOH server (to tear down the media)
    6. Next CUCM sends a CloseReceiveChannel and StopMediaTransmission to the transfering party & transfered party to remove Xferring party from call
    7. finally CUCM sends OpenReceiveChannel between the original called party and the transfered party..and call is done
    For SIP signalling. when the first transfer key is pressed
    1. CUCM sends invite (re-invite) with an inactive SDP (a=inactive) to indicate a break in media path
    2. CUCM sends a Delayed offer to insert MOH or to resume Media stream
    NB: CUCM expects a sendrecv offer with SDP to the DO. (NB:if cucm gets an inactive offer SDP in the 200 OK instead of providing a send-recv offer SDP, the media path remains in an inactive state and causes calls to dropcall will drop),CUCM sends an ACK with sendonly to the 200 OK
    3.CUCM establishes newcall leg with the intended transfered destination..Once this call is connected
    4.CUCM receives a new Transfer instruction from the transferring phone to connect the held party
    5. Next CUCM sends a re-invite with an inactive SDP to indicate a break in media path to MOH (in attempt to complete transfer)
    6.Next CUCM sends an inactive SDP to indicate a break in media path between transfering party & transfered party to remove Xferring party from call
    7. Next CUCM sends a DO re-invite to connect the transfered party. The far end then sends 200 OK with the required SDP to connect the call
    Now having explained all of these, we need to look at where the call is failing for SIP-----SCCP----SIP calls without MTP
    lets look at succesful SCCP-----SCCP-----SIP without MTP
    Point 4 above
    ++++++++Extension 170 presses the transfer button to connect the two calls (Callid=24378483)+++++++++++++
    (0003395) SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=1 callReference=24378483
    Point 5 above
    ++++Next CUCM closed the media between extension 160 and MOH server callid=24378480(this is the only active call on this callid)+++
    (0003396) CloseReceiveChannel conferenceID=24378480 passThruPartyID=16777845.  myIP: IpAddr.type:0 ipv4Addr:0x0a0a0a89(10.10.10.137)
    Point 6 Above
    +++++Next cucm closes the call between extension 170 and 490 callid=(24378483)++++++++
    (0003395) CloseReceiveChannel conferenceID=24378483 passThruPartyID=16777847.  myIP: IpAddr.type:0 ipv4Addr:0x0a0a0a8b(10.10.10.139)
    (0003395) StopMediaTransmission conferenceID=24378483 passThruPartyID=16777847.  myIP: IpAddr.type:0 ipv4Addr:0x0a0a0a8b(10.10.10.139)
    Point 6 above for the sip side (since the destination is SIP, to tear down media to SCCP phone, so as to connect the caller to the xfered party)
    +++++++Next CUCM sends a re-invite with a=inactive SDP to the sip phone ++++++++++++
    //SIP/SIPTcp/wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.10.104 on port 62220 index 1890
    [885626,NET]
    INVITE sip:[email protected]:62220;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK23332dbee978
    From: ;tag=192115~d8e94532-127d-4dca-bba0-64b1675da032-24378484
    o=CiscoSystemsCCM-SIP 192115 2 IN IP4 10.10.10.195
    s=SIP Call
    c=IN IP4 0.0.0.0
    m=audio 24560 RTP/AVP 9 101
    a=rtpmap:9 G722/8000
    a=ptime:20
    a=inactive-----------------------------------------------------Inactive
    Still part of Point 6 for SIP signalling
    ++++++++++++Next sip phone responds with a 200 OK recevonly SDP +++++++++++++++++++
    //SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.10.10.104 on port 62220 index 1890 with 683 bytes:
    [885628,NET]
    SIP/2.0 200 OK
    v=0
    o=- 18077 11099 IN IP4 10.10.10.104
    s=yasdjip
    c=IN IP4 10.10.10.104
    t=0 0
    a=ptime:20
    a=recvonly-------------------------------------a=recvonly
    Finally Point 7 above..
    +++++++++++++=Next cucm sends a DO re-invite to extension 492-sip phone++++++++++
    //SIP/SIPTcp/wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.10.104 on port 62220 index 1890
    [885630,NET]
    INVITE sip:[email protected]:62220;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK233534ffec4a
    From: ;tag=192115~d8e94532-127d-4dca-bba0-64b1675da032-24378484
    To: ;tag=5B0E9816C2CA6D70F3166FB972EDE4C2
    +++++++Next we get a 200 OK from sip phone with sdp=sendrecv+++++++++=
    /SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.10.10.104 on port 62220 index 1890 with 683 bytes:
    [885634,NET]
    SIP/2.0 200 OK
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK233534ffec4a
    Contact:
    From: ;tag=192115~d8e94532-127d-4dca-bba0-64b1675da032-24378484
    Call-ID: [email protected]
    v=0
    o=- 18077 11099 IN IP4 10.10.10.104
    s=yasdjip
    c=IN IP4 10.10.10.104
    t=0 0
    m=audio 16574 RTP/AVP 9 101
    a=rtpmap:101 TELEPHONE-EVENT/8000
    a=fmtp:101 0-15
    a=ptime:20
    a=sendrecv
    +Now CUCM sends an OpenReceiveChannel and start media xmission to sccp phone (callid=24378480) with media parameters of sip phone++++++
    (0003396) OpenReceiveChannel conferenceID=24378480 passThruPartyID=16777848 millisecondPacketSize=20 compressionType=6(Media_Payload_G722_64k) RFC2833PayloadType=101 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0a0a0a68000000000000000000000000(10.10.10.104). myIP: IpAddr.type:0 ipv4Addr:0x0a0a0a89(10.10.10.137)
    (0003396) startMediaTransmission conferenceID=24378480 passThruPartyID=16777848 remoteIpAddress=IpAddr.type:0 ipAddr:0x0a0a0a68000000000000000000000000(10.10.10.104)
    remotePortNumber=16574 milliSecondPacketSize=20 compressType=6(Media_Payload_G722_64k) RFC2833PayloadType=101 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0a0a0a89(10.10.10.137)
    +++++++++++=Next Phone sends its ACK+++++++++++++++
    (0003396) OpenReceiveChannelAck Status=0, IpAddr=IpAddr.type:0 ipAddr:0x0a0a0a89000000000000000000000000(10.10.10.137), Port=20352, PartyID=16777848
    +++++++++++=Next CUCM sends ACK to 200 OK from SIP Phone+++++++++++
    //SIP/SIPTcp/wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.10.104 on port 62220 index 1890
    [885635,NET]
    ACK sip:[email protected]:62220;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK23366067b8c0
    From: ;tag=192115~d8e94532-127d-4dca-bba0-64b1675da032-24378484
    To: ;tag=5B0E9816C2CA6D70F3166FB972EDE4C2
    Date: Tue, 19 Feb 2013 21:44:45 GMT
    Call-ID: [email protected]
    Max-Forwards: 70
    CSeq: 103 ACK
    Allow-Events: presence
    Content-Type: application/sdp
    Content-Length: 237
    v=0
    o=CiscoSystemsCCM-SIP 192115 3 IN IP4 10.10.10.195
    s=SIP Call
    c=IN IP4 10.10.10.137
    b=TIAS:64000
    b=AS:64
    t=0 0
    m=audio 20352 RTP/AVP 9 101
    a=rtpmap:9 G722/8000
    a=ptime:20
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    Now at this point all is well...and the call is connected....
    Now here is where the call is failing on the SIP-SCCP-SIP call without MTP
    From Point 2 above, CUCM sends a DO to insert MOH, and then gets response, then sends an ACK to 200 Ok back to SIP Phone..
    //SIP/SIPTcp/wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.10.104 on port 53361 index 1810
    [881160,NET]
    ACK sip:[email protected]:53361;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK22035ecc1fcb
    From: ;tag=190666~d8e94532-127d-4dca-bba0-64b1675da032-24378214
    To: "492" ;tag=97C34E1FB9A11F83DD8D8F5BA4C87C57
    Date: Tue, 19 Feb 2013 17:38:50 GMT
    Call-ID: 1CCA5149B966DC89AE0F752B8EF86480BC7102DB
    Max-Forwards: 70
    CSeq: 102 ACK
    o=CiscoSystemsCCM-SIP 190666 3 IN IP4 10.10.10.195
    s=SIP Call
    c=IN IP4 10.10.10.195---------------------------------------IP address of MOH server
    t=0 0
    m=audio 4000 RTP/AVP 0--------------------------------MOH port 4000
    a=rtpmap:0 PCMU/8000
    a=ptime:20
    a=sendonly---------------------------------------------------------sendonly
    +++++NOW Point 6 above (SIP) CUCM sends a=inactive to break media path to MOH server to connect caller and xfered party++++++
    //SIP/SIPTcp/wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.10.104 on port 53361 index 1810
    [881161,NET]
    INVITE sip:[email protected]:53361;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK22045bb7f918
    From: ;tag=190666~d8e94532-127d-4dca-bba0-64b1675da032-24378214
    To: "492" ;tag=97C34E1FB9A11F83DD8D8F5BA4C87C57
    Date: Tue, 19 Feb 2013 17:39:04 GMT
    Call-ID: 1CCA5149B966DC89AE0F752B8EF86480BC7102DB
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.6
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 103 INVITE
    Max-Forwards: 70
    Expires: 180
    Allow-Events: presence
    Remote-Party-ID: ;party=calling;screen=yes;privacy=off
    Contact:
    Content-Type: application/sdp
    Content-Length: 164
    v=0
    o=CiscoSystemsCCM-SIP 190666 4 IN IP4 10.10.10.195
    s=SIP Call
    c=IN IP4 0.0.0.0--------------------------------------------------------------------Media IP is 0.0.0.0
    t=0 0
    m=audio 4000 RTP/AVP 0
    a=rtpmap:0 PCMU/8000
    a=ptime:20
    a=inactive---------------------------------------------------------------------media inactive
    At this point, we should get a response back from the sip phone...
    and here is what we got..
    ++Trying which is expected++++
    //SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.10.10.104 on port 53361 index 1810 with 331 bytes:
    [881162,NET]
    SIP/2.0 100 Trying
    Via: SIP/2.0/TCP 10.10.10.195:5060;branch=z9hG4bK22045bb7f918
    From: ;tag=190666~d8e94532-127d-4dca-bba0-64b1675da032-24378214
    Call-ID: 1CCA5149B966DC89AE0F752B8EF86480BC7102DB
    CSeq: 103 INVITE
    To: "492" ;tag=97C34E1FB9A11F83DD8D8F5BA4C87C57
    Content-Length: 0
    ++++++++Then we get a BYE+++++++++++++++
    /SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message from 10.10.10.104 on port 53361 index 1810 with 576 bytes:
    [881163,NET]
    BYE sip:[email protected]:5060;transport=tcp SIP/2.0
    Via: SIP/2.0/TCP 10.10.10.104:53361;branch=z9hG4bKa2vdQvR7J9OiMyjU;rport
    Contact:
    Max-Forwards: 70
    From: "492" ;tag=97C34E1FB9A11F83DD8D8F5BA4C87C57
    Allow: OPTIONS, INVITE, ACK, REFER, CANCEL, BYE, NOTIFY
    Supported: replaces, path
    User-Agent: Acrobits Softphone Business/2.4.8
    To: ;tag=190666~d8e94532-127d-4dca-bba0-64b1675da032-24378214
    Call-ID: 1CCA5149B966DC89AE0F752B8EF86480BC7102DB
    CSeq: 3 BYE
    Content-Length: 0
    So this is the root cause of the problem. Your SIP phone does not know how to respond to multiple media break between it and the MOH server.
    The difference between this and the succesful SCCP-SIP--SCCP, is that the held party was a sccp phone, hence the sip phone only has to process one a=inactive SDP message, where as in the SIP-SCCP-SIP, the help party was sip, so the sip phone has to process two a=inactive SDP messages
    Now what is the difference when MTP is involved! A Big difference. MTP stays in the media path. So there is never a break in media and no inactive SDP attribute is sent. The flow looks like below:
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    "opportunity is a haughty goddess who waste no time with those who are unprepared"

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