SIP Problem - Can make, but not receive calls

I two E-Series phones (E51 and E71). The E71 is configured to connect over my WLAN to my corportate phone system. this works perfectly for making and receiving internal and external calls, however, my E51 can only make calls. both phones have identical settings with regard to my phone system but i wonder if there is a known bug and more importantly a workaround? i have also tried to configure a spare E65 and this presents the same problem as the E51.
Any ideas? starting to get a headache over this....
Many thanks
Ben

I am sorry I didn't get back to you but I have been away for a while.  I have discovered that when I turn the firewall off on my imac I can receive Facetime calls - turn it back on and I can't.  Seems a little silly that Apple's own firewall blocks Facetime.
I wonder if anyone else has this problem.  I am a little concerned about having to keep my firewall turned off.
Thank you very much for your help anyway.

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