Site doesn't recognize serial numbers

I am trying to buy the creative cloud $30/mo membership since I already own both the CS design standard 5.5 and 6 which are registered to my account. When I go to join, the site says I have no registered products. When I put in the serial number, it says I'm not qualified. Please help!

You might have AVL licenses, which in that case, qualifies you for different kind of discounts, like Creative Cloud Team.
Just contact Adobe Support, to be sure about that and that there isn't anything else going on.

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I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

IPod Touch 3rd gen doesn't recognize episode numbers from TV Shows.

I recently have this problem:
my iPod Touch (3rd generation, software version 4.2.1) doesn't recognize any episode numbers from tv show episodes. I numbered all my episodes in iTunes, then transferred them to my iPod, but when I scroll though my episode list on my iPod, the episodes are ordered alphabetically, and they all have the notion "Season 1, Episode 0".
This applies to both TV Shows that already were on my iPod, and new TV shows I added to my iPod video library.
I never had this problem before, and as far as I know, I didn't change any settings on my iPod or iTunes.
Can anyone help me?
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Forgot about dfu mode.

I'm using a new computer and to open one website I have to answer the security questions each time saying that the site doesn't recognize this computer.

Each time I try to open my "ubt" website, I get a message that says the site does not recognize this computer so I have to answer the security questions each time. I get the message "You are attempting to log in to your account from a computer that we do not recognize..." All other websites work just fine. The Mac store person could not figure it out. This site works on Safari, but I prefer Firefox.

The ipod is not a backup device. The music sync is one way - computer to ipod. The only exception is itunes purchases: Without syncing:File>transfer Purchases
Copy everything from your backup copy of your old computer to your new one.

Palm bonus software site does not recognize Serial Number

Hi everyone. Love my New Centro but when I try to download the bonus software I get a message saying that it does not recognize my devices serial number. Help.
Cliff waeschle
Post relates to: Centro (Verizon)

Thanks for the tip but now I need a registration number. Is one provided with the bonus software
Thanks cliff
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System doesn't recognizes serial number to register warranty

i bought my Toshiba R10 satellite with international warranty and its serial number is 26126026H, and now when i am trying to register my laptop with standard warranty and internatioal warranty, it gives me an error that it dosent recognize the serial number ...
whats going on ... after spending alot of money ... now i am not in mood to get headache ...
please help ...

You could try running the free
Belarc Advisor.
When you run it you will see your serial number in the top right area. Check if it is the same.
It will also give you a lot more technical information about your computer, its security status and what you can do about it, including the key codes for your Windows products.
Message was edited by: exseadog

Acrobat stopped and doesn't recognize serial nr. any more

I have design Suite Standard installed on Windows 7 (62-bit). Acrobat suddenly stopped working. Everything else in the Suite works fine. Several reboots didn't help, so I uninstalled it and tried to reinstall (clicking on only Acrobat X). When I input the serial number, I got the message that the s/n was invalid. But it is correct.
This is not the first time I have had to uninstall and reinstall Acrobat X from the CS6 Suite. The program works fine on a second computer, which is the only other place the Suite is installed.
I have no other versions of Acrobat or the Reader installed. Also (and I suppose this is normal) among the Programs listed to Uninstall, Acrobat only stands on its own. The others are all under "Adobe Cretive Suite CS6".
I am really stuck.

Copied from the link provided.
Some third-party software (such as security software, anti-virus software, and webcam drivers) may prevent iTunes from recognizing your iPhone. You may have to update your software, adjust software settings, or temporarily disable the software.
So focus on your antivirus software first and any webcam software or drivers that is launched and running automatically when your computer is launched that is not required or needed.

AppleCare Doesn't Recognize Serial Number

I am trying to install AppleCare on my new iMac, but it says my serial number is incorrect. I've checked and rechecked it, and I've typed it in correctly. I'm not sure how to fix this problem. Any ideas?

Hi Erin
Welcome to Apple Discussions
Go to the Apple on the menu bar and select *About This Mac* and click twice on the small text "Version 10.5.4" right under the large *Mac OS X*.
http://support.apple.com/kb/HT1529?viewlocale=en_US
Then try that serial # using all lower case letters in either of the following links:
https://selfsolve.apple.com/Agreements.do
https://support.apple.com/techtooldeluxe/main?id=dl
If you still have an issue or not seeing your Apple Care plan, then go to the link below:
http://www.apple.com/support/contact/phone_contacts.html
Dennis

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I feel like a putz for buying all this stuff.
The screen shot says it all, but I can't post it here. Perhaps elsewhere?
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I have exactly the same problem everywhere; in fact my browser windows are constantly littered with greyed-out QT logos with a question mark in them. What's happened? Can someone tell us if we're doing something wrong?
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Site doesn't recognize my login account

I just spent about 10 minutes logging in to this site. It kept asking me to create a new user account as soon as I logged in.
I've used this same account for a couple of years, and this is the first time I've had problems (actually, I had problems yesterday, too).
Is this an internal problem (me), or is it the site (them)?
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Allan
PS I'm not sure where to post this if it's an Apple Site problem. Perhaps I need to be redirected.

Discussions Feedback might be a good place.
In any case, certainly the site was playing up earlier. You're lucky to have got so far - I just got a "we'll be back later" type message!
Seriously, there obviously was an issue earlier today/late yesterday (delete as your time zone demands) so I wouldn't conclude from that that there's any particular problem at your end. There were also reports of some people having trouble the day before (yesterday or the day before yesterday depending on time zone).
- cfr

CS5.5 Student/Teacher Serial Numbers--Premiere/AfterEffects CS4?

I recently bought CS5.5 Master Collection, Student and Teacher Licensing. I was able to input the required information on the web site to get the serial numbers. The resulting screen gave three: Master Collection, Premiere Pro, and AfterEffects.
I'm not quite sure my current computer has a graphics capability to accommodate the CS5.5 versions of either and I would like to install the CS4 versions (I'm away from home, and my home desktop is DEFINITELY not up to snuff; I plan on upgrading that machine to be compatible as it is also my only RAID setup). My question is: are the serial numbers provided via the website for the CS4 versions of Premiere Pro and AfterEffects, or are those required to install the CS5.5 versions (i.e. those two programs require separate serial-number input from the remainder of CS5.5)? I know previous threads in the forums deal with a 32-bit support kit, but my current computer is running Win7 64-bit--I am just unsure of the graphics capability; had to buy this laptop in a pinch when my previous one unexpectedly died a few weeks ago.
I haven't installed anything yet; waiting to make sure I understand what serials go to which versions before jumping in and potentially messing up the install. I currently run CS3 and plan on fully uninstalling before starting the CS5.5 install.

Hi Boomer,
Everything within the CS5.5 suite would run under a single serial number, the one for MC that you received... The other keys would be for the separate 32-bit CS4 versions of AE and PP. And you can use all of them on up to two of your computers.
Lastly, you don't have to uninstall CS3 if you don't want to - it can run it side-by-side with CS4/CS5 if that helps, or you could uninstall it if you like. If you do remove it, you might want to use the Creative Suite Cleaner Tool afterwards, just in case.
Hope this answers all your questions - if not, just post back!

How can I find the serial number from CS4 for my mac? I remembered it being on the box, but now I can't find it, and they website I thought to have registered it to doesn't recognize the e-mail I would have used then I got it.

I don't know if this is the right place to ask this, but the website recommend I ask here. I bought the CS4 when I bought my macbook pro in when I was in college. I remember there being 2 serial numbers, so I could install to one other computer. That macbook pro finally died, and now I have a new mac which I am trying to re-install the creative suite on, only I can't find the serial number. The two stickers on the back of the CS4 box (which i thought were the serial numbers) don't look like that they're asking for, and the website listed on the inside of the box for me to register to doesn't recognize my e-mail (which hasn't changed since buying CS4). Any idea where I could find the serial number?

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

"My Adobe" site is permanently redirected to "Adobe ID" site. There is no way to retrieve serial numbers for CS 5.5 products and below.

How can I get my serial number for CS 5.5 Master Collection and CS 5.5 Captivate? This was retrievable only a few days ago using the "My Adobe" site at (adobe.com/account.html)
The My Adobe URL (adobe.com/account.html) has a permanent redirect to the new Adobe ID URL (accounts.adobe.com/) Just a few days ago, Adobe "My Products and Services" contained my collection of serials.Users now cannot access this URL at adobe.com/account/my-products-services.html with the redirect in place.
The new Adobe ID site "My Products" at (accounts.adobe.com/products) reports "You have no registered products." We need the "My Adobe" classic site back to access our registered serials.
Adobe should update their help documentation that references the old link (adobe.com/account.html) as well. Here are a couple of examples:
Where is My Adobe account info | How to sign in/out « Caveat Lector
Serial number, Redemption, and Product codes | Student & Teacher Editions

https://accounts.adobe.com/products shows all my products with their serial numbers back to 2005 when I first registered PSE2.0 that came bundled with my camera, and the two example pages with old links properly redirect to the Plans page and all I have to do is click View all products and again I will see my list back to 2005.
So things are working just fine for me. If it says you have no products, maybe there are changes still percolating through the server network that aren’t in place from where you’re surfing from, or maybe you have multiple AdobeIDs and are signed into the one that doesn’t have products registered to it.
In other words, things appear to be working just fine with my AdobeID using either the old links or the new links and so I’d reword the request to be that you want the new site to work properly. The old site did have another layout that required clicking into each product to see the serial number whereas the new site list everything on one page without clicking into anything. I prefer the new way.

Trying to install old PhotoShop Elements 2.0 but site does not recognize the serial number. Help?

I am trying to install an old PhotoShop disk Elements 2.0 but during installation the site does not recognize the serial number I have on my registration form. Help?

Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.

I purchased Photoshop elements and it downloaded in Pc and I have a mac. I downloaded the trial version of mac and put in my serial number but it doesn't recognize it. what to do.?

Get a refund from where you bought and buy the correct version

Site doesn't recognize serial numbers

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