Site Recovery Manager (SRM) v6.0 fails to pair sites - certificate chain not verified

I have used the default self-signed certificates throughout the vCenter and SRM setup. When going to pair the vCenters, I get "Server certificate chain not verified". These are 2 new VCSA 6.0 VMs (embedded PSCs for each) and 2 new Windows 2012 R2 servers to run SRM 6.0. I can view the Site in each respective vCenter but can't pair them. Does anyone have suggestions? We have tried valid SSL certs before on our original 6.0 deployment and continuously run into these certificate chain not valid errors.

Yes, I always used the FQDN. This issue was actually the result of having an incorrect vCenter topology. The error resulted in us spending hours with support all around valid or self-signed certs. In the end, I had to completely redeploy new VCSA 6.0 appliances and follow the 3rd recommend topology.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2108548
With this setup, it also links the vCenters and it seems to be much quicker than Linked Mode in previous versions. I was able to pair the sites in SRM without issue. FYI, I am using self-signed certs all around at the moment. SRM is very finicky about trust with SSL certs so I won't try implementing valid SSL certs until I get some working failovers.

Similar Messages

CSCuj04699 - ASA fails to present long certificate chain for java applets

Hi all,
Am I seeing this correctly that still no certificate that has an intermediate CA in their certification chain will work.
Not even if we go to the latest software?
C'mon guys, for a security appliance that's pretty slim and not "minor" at all!
This Cisco WebVPN stuff is really messed up.
Bye,
Marki

If anyone is interested I have now found a resolution for issue.
The client certificate authentication needed to be at transport level and not message level.
Following discussions with Oracle, my understanding is that OWSM manager can be used to only apply policy data at message level.
Using OWSM was not the method to fulfil this sort of requirement. Instead I needed to configure a 2 way SSL handshake.
http://docs.oracle.com/cd/E13159_01/osb/docs10gr3/security/transport_level.html
Re: How to call https service from OSB
Edited by: 920251 on 12-Apr-2012 05:14
Edited by: 920251 on 12-Apr-2012 05:15

Restoring a Data Backup Made With HP Recovery Manager - Recovery Manager has Since Been Removed

My system (Pavilion dm4 notebook, Win 7 Home Premium x64)) is working fine but I would like to restore a data backup made with HP Recovery Manager. HP Recovery Manager has since been removed from the system and I do not have a recovery disk. I tried installing sp45415 which supposedly runs a silent installer for Recovery Manager, but it silently fails on my system. The accompanying notes say it is applicable to Windows 7 computers and to Pavilion dm1 and dm3. There is no mention of the dm4. Is there some trick to getting sp45415 to run correctly? Is there somewhere I can download an installation package for HP Recovery Manager that works on the Pavilion dm4? Is there any other tool that can restore the backup made by HP Recovery Manager? Thanks!

If you uninstalled Recovery Manager it likely removed the recovery files in the recovery partition.When those files are removed-no download of Recovery Manager is going to install. You will need Recovery Media to boot from to restore the recovery partition and files. If you did not make Recovery Media you will have to order from HP. As for the files you are trying to restore- If this was a backup of personal files,photos,etc to external hard drive or dvds there should be one .exe file inside those files-probably Restore.exe or Recover.exe. Double clicking the .exe will extract the files to a folder on the hard drive of your laptop.

Recovery Manager / Windows 8 / Failing to restore / discs purchased from HP

Last week I purchased a set of recovery discs directly from HP.com. Before this my laptop was running perfectly fine, no issues at all. I purchased the discs in hope of restoring my laptop to its factory settings. After receiving the first set of discs I inserted the first disc and powered my laptop down and then powered it back up. I then proceeded to follow the instructions presented in the interface. I noticed when I got to the 4th disc, the "Application and Driver Recovery DVD", that the image was not taking at all. After such I received the following message in Recovery Manager: "In most cases, recovering the hard drive will fix your problems. If your problems continue, you may need to contact HP Support. Find HP Support contact information in your PC documentation".
From there I clicked on the "finish" tab that resulted in the laptop powering down but not rebooting. So I powered it back up manually where I received the infamous "Boot Device Not Found / Please install an operating system on your hard disk / Hard Disk (3F0) / F2 System Diagnostics" message. I was immediately alarmed. I proceeded to repeat the system recovery instructions once again. These were the instructions provided by HP along with the recovery discs.
Once again I received the same messages, the same results. So I immediately contacted HP support. The first agent I spoke to acted as if he had never heard of the "Boot Device Not Found" problem, which I now know is very common with HP notebooks. He diagnosed the problem as faulty recovery discs, thus he had a new set expedited to my home. I received them a few days later, the exact same set of discs and instructions. Of course I was feeling weary about things at this point. And as I expected I received the exact same results as I did with the prior set of discs.
So once again I contacted HP support where they looked into other problems, such as the health of my HDD. But the HDD passed both the quick check and the extensive check. Like I stated earlier, before I started the recovery process with the HP discs I had no problems with my laptop at all, including my HDD. So the agent had me go through the BIOS solution that I have seen others use on here, where legacy mode is enabled. This solution to failed.
I've also tried resetting the BIOS to it's default settings. I've also carefully removed my HDD and reseated it nice and snug. After doing so I ran the diagnostic tool, and once again the HDD passed with flying colors. HP support finally suggested, as I was already expecting, for me to have the laptop sent off to them to have it repaired. This is not an option. It was a perfectly running machine before I ran the recovery discs and it should be the same now.
But one thing I did notice from the get go, after receiving the first set of discs, and researching what the interface of the recovery manager should look like (http://support.hp.com/us-en/document/c03489643), was the fact that the interface established by the windows 8 recovery discs that I received, look nothing like that found on the HP support site. It also never gave me the option, like it states in the instructions that were provided with the discs, to select either a "Factory Reset" or a "File Backup Program". The system recovery instructions are dated as Second Edition: March 2014 but the 3 operating discs are dated 2012 with the Driver disc being dated 2014.
Like I stated before, after running all 3 operating discs through, without interuption, the Driver disc does nothing when asked if I have a supplemental disc. With that all being said, has anyone ever been provided the wrong set of recovery discs directly from HP? Or do you know of another solution that might solve my dilema? Any help or suggestions would be sincerely appreciated.
I'm just wondering if I might have received a set of discs intended for let's say a desktop system running Windows 8 instead of the ones needed for a laptop.
The following is the name and part # of the discs that I received: "System Recovery DVD Windows 8 Recovery Media for Windows 8 Products". 1st disc: 708664-001, 2nd disc: 708665-001, 3rd disc: 708666-001, 4th disc (Application and Driver): 712189-B26.

GRuss wrote:
Did the replacement disks work? I have the exact same problem, hours on the phone, no solution except send to them with more money
Nope. I gave up trying to get real support and a resolution from them. You'd think they would have at least a few local American reps to communicate with, but I guess HP is too **bleep** cheap to pay a few extra bucks to hire such people!
Anyhow I took a different route in restoring my operating system, thanks to an individual on another tech site. He gave me a link to an ISO file that at least got me back up and running.
And don't, whatever you do, send them anymore money. It's a complete ripoff, complete sham. After, like I mentioned in one of my earlier posts, communicating hours after hours with HP support over this matter I was told I would receive a full refund, even though the discs sold to me originally had already blown out my Windows 8 operating system. I reluctantly agreed. I just didn't want to deal with them anymore. Over a week had passed and I saw that my credit card had still not been credited like I had been promised by the HP rep. So I called back to see what was going on with it.
Once again I was put through the ringer, told to call this and that number, connected over and over with different Indian reps. Finally one, after speaking with her supervisor, told me I would NOT be receiving a refund because I had received and used the discs. I finally stopped being polite at this point. I blew up on the phone! These effers admittedly sent me the "copied wrong" discs not once, but 3 freaking times! Thus blowing out my operating system! Prior to being told I would receive a 100% refund, I offered to go directly to the HP distribution center where the discs originated from. Ironically it's only about 40 miles from my home. I just wanted to take my laptop there with me to find the correct software to restore my operating system. But they, the HP reps, would not allow such. Complete BS!
Thankfully I was able to contact my credit card company and was able to dispute the charge. When I told the "American" rep that I was having a problem with HP he started chuckling. He pretty much told me that HP was one of the most disputed companies out there. He took care of everything for me. I was able to get a full refund for the time being.
I will never buy another HP product again. And this is coming from someone who has not only an HP laptop but a 2 year old desktop as well, and not too mention my HP printer. After this ordeal they, HP, will never get a dime from me again!

15T Recovery Manager FAIL

I am trying to use the HP Recovery Manager to do a Minimal Restore of the drive to purge unwanted trial software. It is now a full day beginning at 10AM EST until just now, and the utility has failed multiple times (both with and without drive security disabled in the BIOS) with an error stating that I should contact HP Taiwan CTO to resolve the problem.
REALLY?
These instructions are useless. The reason they're useless is because the minimal install option is only presented when booting from external (USB) media.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03489643#N789
At this point, the only option presented to me in the recovery manager from the USB media is a full restore requiring a complete drive repartition, a 5-some-odd hour process I performed earlier today thinking that I had selected the 'minimal restore' only to realize that the stated function does not work.
Suffice to say I'm just a tad put off. Please respond promptly.
This question was solved.
View Solution.

I really appreciate your willingness to troubleshoot and try these suggestions. Yes, I know you're working with Windows 8 and the Cyberlink Utility's download page says it is for Windows 7 and earlier versions. Cyberlink has been producing the Recovery partition and media for several years. I was hopeful that the firmware would still be the same since it is such a low-level application. I don't want to lead you on any type of "wild goose chase" or anything, though. I just want to help you get to a working Windows 8 state again, minus the trial/bloatware.
In the interest of saving you time, my next suggestion would be to download and put a clean Windows 8 64-Bit ISO (retail, non-HP-OEM) onto a USB flash drive. That ISO won't include any of the trial/bloatware, that we're trying to avoid. The only drawback is it also won't include any of the HP drivers or software. You'll have to download those from your Driver Page.
If I could get your product number, I'll link you directly to your particular model's driver page. You can find the product number on an HP label on the bottom of the computer.
Windows 8 64-Bit ISO link
Rufus- Program that makes USB flash drives bootable. It does mention Windows 7 on that site, but the program isn't just for Windows 7. It can be used with any ISO (Linux, Mac OS, all versions of Windows, etc.).
SIDE NOTE: I found this link a few minutes ago in my research, which confirms that it seems to be an issue with the media. He had a refurbished computer, upgraded the hard drive and ran into an issue using the HP Recovery media. The user mentions resolving it by using cloning software to clone the drive and it installed without issue.

Recovery Manager Failure: Failed to create EFI partition

Envy 15-1055SE
Windows 7 Home Premium 64 bit
The original HD failed (500GB) and it was replaced it with a working unit of the same size (500GB). Since the hard drive was completely dead and I no longer had access to the recovery partition we installed Windows 7 Home Premium 64bit on the new hard drive, assuming we could use my Windows Key and then just download all the applicable drivers from the HP site. Windows did install and was running, but since my key was not compatible and trying to get all the correct drivers for my specific notebook was essentially impossible I rush ordered the recovery discs form HP. Once received, we then attempted to restore the system using recovery media supplied by HP (590684-003 , WINDOWS 7 PREMIUM 64B + SUPP 2 RECOVERY).
Multiple attempts were made with the replacement HD raw, formatted or untouched from the last failure. I have also downloaded and used the Cyberlink Recover Discs Utility from the HP site that supposed to resolve Recovery Discs issues, but all attempts ended exactly the same way. After using and ejecting all three recovery discs Recovery Manager terminated with the same error:
Recovery Manager
The Recovery Attempt has Failed.
Select one of the following buttons
[Savelog] [Details] [Retry]
Pressing [Details] results in this message:
CTO ERRORFLG
Fail to Create EFI Partition...
Diskpart return error level [-2147024809]...
Retrying ultimately loops to the same error.
So, what now???

So I took your advice and called HP support. As you stated, they recommended new recovery discs, which they sent me and I recieved today. So I went through the whole process again and got the same error.
When I was on the phone with support they mentioned that I could have purchased a replacement drive from them for 2.5 times the price i paid for mine. And they didn't confirm if that would fix my problem or come with everything already installed.
At this point I'm at a loss, I don't have the money to pay that much for a "possible" solution, when I have a perfectly fine working new hard drive already.
There has to be a solution out there, as everyone I talked doesn't understand why the recovery disc/process isn't working. Can someone please provide some useful advise/suggestions?

Recovery Manager is failing to read backup files from disc

Product Name:
HP G56-129WM
Operating System:
Windows 7
I used the HP Recovery Manager (F11) to backup my files instead of using the Windows backup. The HP Recovery Manager back uped my files on 2 dvd discs. I then restored my laptop to factory settings. When I go to restore my files, it will only go to 40% and then ask me to insert backup DISC 2. When I insert the disc, it fails to read it. The disc pops out and I keep getting a request to insert DISC 2. What is going on?
This question was solved.
View Solution.

I have a related but different issue with file back-up using HP recovery manager.
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11. I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a DVD sitting in the optical drive and a USB drive attached!!!!!! Apparently the recovery manager doesn’t see them?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!

HP Recovery Manager failed. Error code = FFFFFF9

Hello
I used the HP recovery manager to create a backup of my exisiting laptop onto an external hard drive because I selected the 'minimized image recovery option'. The laptop finished and now I am trying to restore the files. But when it gets to 96% is stops and I get:
HP Recovery Manager failed. Error code = FFFFFF9
I click next and I am back to square one. I have tried many times. I really need these files (~40GB) they were very important to me.
Please help.

UPDATE:
I have resolved this.
After looking on my computer I have noticed that despite the error message popping up at 99%, the files are indeed there in their own folder called "System Recovery Files".
To access the folder I used this video:
https://www.youtube.com/watch?v=FzmX7ZW6C9Q

RMAN-00554: initialization of internal recovery manager package failed

Hi Folks,
I am getting the below mentioned error........
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-00554: initialization of internal recovery manager package failed
RMAN-04004: error for recovery catalog database:ORA_28000: The account is locked.
I have also tried unlocking the account & now its UNLOCKED but again i am getting the same message....
Please assist..!
Thanks in advance..!

ORA-28000: the account is locked
Cause: The user has entered wrong password consequently for maximum number of times specified by the user"s profile parameter FAILED_LOGIN_ATTEMPTS, or the DBA has locked the account
Action: Wait for PASSWORD_LOCK_TIME or contact DBA
I think you have specified a profile to the user for recovery manager where failed_login_attempts was set. Because of wrong password attempts the account got locked.
Unlocking of account should work.. Check whether you can login to sql*plus ?
Change the profile's FAILED_LOGIN_ATTEMPTS value and try once again.

HP G62-B50SA Recovery Manager failed and can't restart Windows 7

Yesterday I launched the recovery manager to re-install an out of the box version of Windows 7.
At 1% of the installation I got the following error Error code: 0xe0ef0003
After this error, I could not start Windows anymore BOOTMGR missing
I tried to press escape and then F11, but once again the process failed
I had also created recovery CD's ( in Total I have 4 ), I try to reinstalled with them by going to F9 and putting the CD to be boot first.
I get the following error "The system recovery media does not support this computer. You are not able to restore this system with the media".
What should I do next?
Thanks in advance for your help,
Regards
This question was solved.
View Solution.

Hi,
Here's an alternative option you could try.
Before trying the following, make sure you can still read the entire 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn ( Note: You may want to de-select the additional software offerings during the installation of ImgBurn ) to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. The Windows Image source is Digital River.
Windows 7 Home Premium SP1 64 bit.
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Additional drivers and software you may need can be found Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Verification failed while creating recovery media using the HP Recovery Manager

Model: HP Pavilion G6 2005 AX
Processor: AMD A8
OS: Windows 7 Home Basic
HP Recovery MANAGER 5.0.2.0
I wanted to take backup of the OS and drivers for the recovery
during the 4th step(Verification) in the creating Media Recovery Manager the verification failed
I used DVD's as the option
It asked me for 5 blank DVD's
During writing of first DVD after the third step (buring) in the forth step (verification) after 75% it said
verification failed
I tried it twice same thing happened
Any Suggestions

i also meet the same problem , but after I used sony dvd+r. the problem've been solved. so change the brand of your DVD+R.
To be a better man

0xc000025 - Trying Recovery System via Recovery Manager: Windows failed to start.

Name: Pavilion dv4-2161nr
Prod. Number: WA691UA#ABA
Windows 7 64-bit
I splitted original Hard Disk Partition in three partitions. I formatted those two not containing O.S. Now I want to format the partition containing the O.S.
1) If I choose "Recovery System", will it format all three partitions? Or will it format the partition I choose to?
2) I tryed "Recovery System", but it failed. What can I do?
     2.1) I made Recovery DVDs when first used the PC. It loads but it never runs. It's like theres no AutoRun, and there's no ".exe" to execute when I open the first DVD Recovery via Windows Explorer. What am I missing?
     2.2) I tryed Recovery System via Recovery Manager. System shuts down and starts reiniciating but it gives the following message "Windows Boot Manger: Windows failed to start. A recent hardware of software change might be the problem. Status: 0xc000025. The boot selection failed because a required device is inacessible". What can I do?
     Regards,
     Rafael.

I tested the Hard Drive and it passed 100% ok.
I tested the Memory and it passed 100% ok.
My PC runs a Win 7 Home Premium.
I've just run a Win 7 Ultimate CD Installation. It formatted the System Partition, but I couldn't get Win 7 installed because when I filled in my Product Key it said the Product Key wasn't right. Is it because Product Key for Win 7 Home Premium wouldn't work on a Win 7 Ultimate installation?
I hoped the Hard Drive would be ok after it had been formatted while I tryed Win 7 Ultimate installation. So I tryed once again to boot with HP Recovery Disc. It stopped at 23% once again. Until 23% there are all noises that get me thinking PC is running ok. When it get up to 23% all noises just stop.
Any ideias?
And thanks once again.
Rafael.

HP recovery manager fail:Error code = 0xEFFFF08

I cant recover factory Setting, Please Help me

Hi @kareemaltaee,
Thank you for your query.
It is unfortunate that you are having an issue with the recovery.
Here are links that should assist you to overcome this difficulty.
HP PCs - Performing an HP system recovery (Windows 8)
HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)
During the recovery there is an option to backup your personal data if you have not already done that.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
If you are still unable to complete the recovery please contact HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Hyper-V Live Migration Compatibility with Hyper-V Replica/Hyper-V Recovery Manager

Hi,
Is Hyper-V Live Migration compatible with Hyper-V Replica/Hyper-V Recovery
Manager?
I have 2 Hyper-V clusters in my datacenter - both using CSVs on Fibre Channel arrays. These clusters where created and are managed using the same "System Center 2012 R2 VMM" installation. My goal it to eventually move one of these clusters to a remote
DR site. Both sites are connected/will be connected to each other through dark fibre.
I manually configured Hyper-V Replica in the Fail Over Cluster Manager on both clusters and started replicating some VMs using Hyper-V
Replica.
Now every time I attempt to use SCVMM to do a Live Migration of a VM that is protected using Hyper-V Replica to
another host within the same cluster,
the Migration VM Wizard gives me the following "Rating Explanation" error:
"The virtual machine virtual machine name which
requires Hyper-V Recovery Manager protection is going to be moved using the type "Live". This could break the recovery protection status of the virtual machine.
When I ignore the error and do the Live Migration anyway, the Live migration completes successfully with the info above. There doesn't seem to be any impact on the VM or it's replication.
When a Host Shuts-down or is put into maintenance, the VM Migrates successfully, again, with no noticeable impact on users or replication.
When I stop replication of the VM, the error goes away.
Initially, I thought this error was because I attempted to manually configure
the replication between both clusters using Hyper-V Replica in Failover Cluster Manager (instead of using Hyper-V Recovery Manager).
However, even after configuring and using Hyper-V Recovery Manager, I still get the same error. This error does not seem to have any impact on the high-availability of
my VM or on Replication of this VM. Live migrations still occur successfully and replication seems to carry on without any issues.
However, it now has me concern that Live Migration may one day occur and break replication of my VMs between both clusters.
I have searched, and searched and searched, and I cannot find any mention in official or un-official Microsoft channels, on the compatibility of these two features.
I know vMware vSphere replication and vMotion are compatible with each otherhttp://pubs.vmware.com/vsphere-55/index.jsp?topic=%2Fcom.vmware.vsphere.replication_admin.doc%2FGUID-8006BF58-6FA8-4F02-AFB9-A6AC5CD73021.html.
Please confirm to me: Are Hyper-V Live Migration and Hyper-V Replica compatible
with each other?
If they are, any link to further documentation on configuring these services so that they work in a fully supported manner will be highly appreciated.
D

This can be considered as a minor GUI bug.
Let me explain. Live Migration and Hyper-V Replica is supported on both Windows Server 2012 and 2012 R2 Hyper-V.
This is because we have the Hyper-V Replica Broker Role (in a cluster) that is able to detect, receive and keep track of the VMs and the synchronizations. The configuration related to VMs enabled with replications follows the VMs itself.
If you try to live migrate a VM within Failover Cluster Manager, you will not get any message at all. But VMM will (as you can see), give you an
error but it should rather be an informative message instead.
Intelligent placement (in VMM) is responsible for putting everything in your environment together to give you tips about where the VM best possible can run, and that is why we are seeing this message here.
I have personally reported this as a bug. I will check on this one and get back to this thread.
Update: just spoke to one of the PMs of HRM and they can confirm that live migration is supported - and should work in this context.
Please see this thread as well: http://social.msdn.microsoft.com/Forums/windowsazure/en-US/29163570-22a6-4da4-b309-21878aeb8ff8/hyperv-live-migration-compatibility-with-hyperv-replicahyperv-recovery-manager?forum=hypervrecovmgr
-kn
Kristian (Virtualization and some coffee: http://kristiannese.blogspot.com )

Please throw me a life-line: Problem with HP Recovery Manager's File backup option

Product: Pavilion g7-1070us notebook
Operating system: Window 7 64-bit
Problematic system: HP Recovery Manager (triggered by hitting F11), made by "Cyberlink"?
Error message:
The notebook crashed a few times before but I was able to restart it. Then it completely failed and simply displayed a blue-screen with blinking cursor (no error message). Hitting F8 failed to trigger the safe-mode. So I was forced to get into HP Recovery manager by F11. Before the system restore, I had to backup my personal files through the File backup option.
After scanning the computer for my slected file-types and finalizing the list of files to be backed up, it showed an error "No device is available for file backup. Make sure your removable disk is connected" while entering the third step ("Where do you want to save the backup"). This happened even though I have both blank DVD in the DVD drive and USB stick in the USB drive. And the size of the file I was trying to back up is way below 1Gb, a fraction of the storage capacity of the DVD.
I ran the Diagnostic test in BIOS and passed both the "Primary Hard Disk self test" and the Memory test.
Brief description of the issue:
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore/Factory reset. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up.
These first two steps went smoothly, but at the thrid step whne it asked me "Where do you want to save the backup?",
suddenly an error message showed up saying e "No device is available for file backup. Make sure your removable disckdrive is connected". But I have both a DVD sitting in the optical drive and a USB drive attached!
Can someone throw me a life-line here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!! Thanks a lot!

You're very welcome.
If the hard drive and memory passed tests, then it is probably something else, but I can't say for sure.
If you can read the files using the kaspersky rescue disk then the disk is definitely fine and the recovery program is probably corrupt. If you cannot, then the disk may be wrecked.
I do not believe the recovery disks provide any opportunity for you to back up files.
Once you run the recovery disks, they wipe everything out, and rebuild the software image that came on your PC.
Paul

Site Recovery Manager (SRM) v6.0 fails to pair sites - certificate chain not verified

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