Site rejected security question/answer

I have just had a helluva time changing my email address. I couldn't have achieved it if it hadn't been for Q&A on this forum.
Still managed to go around in circles for awhile as it rejected my details when i clicked the verification link. Said my ID had been locked so i tried going back in and selected to answer a security question which was my birth date and it said the date was wrong. I entered it 3 times and each time it was rejected.
In the end i reset the password yet it had let me sign in on that password.
It was a mess and ridiculously difficult.
I know my birth date and its disempowering when something you are sure of is rejected.
I finally got there but with a new password.
I presume the security questions are hidden? I have tried to find the details so as to see what birthday they have listed but i'm sure it will be the right one.

Hello......... it certainly looks like the, or one of, the pages i used. When i started the process i was surprised to find we can't alter our email addresses on our profiles and there aren't any instructions on how to do it, i looked on the support site and found many others had encountered the same problem and i think we think its pretty dumb. It was from the answers that i found the link and was able to change the email address then it just fell apart after that. I hadn't changed my password, and wasn't planning on it, but time and again it rejected my password and informed me that as a matter of security my account had been locked and i was to click a link to deal with it but that didn't work either.
There were two choices offered, one is an email to verify, but it didn't turn up so i chose the 2nd option which was to answer security questions, the first question being about my birthday and it was rejected... about 3 times.. i might have typed in the wrong thing the first time but i was very careful after that and still it wouldn't work. I thought i was really stuck until i managed to change the password and things fell into place.
I have looked at the link you sent and my birthday is (correctly)there yet was rejected.
I have customised a question cos when i saw that my previous question was about my hometown i couldn't remember whether the answer was where i was born and grew up in Australia or where my hometown in NZ is ! Hopefully avoiding trouble at a later date.
Interestingly i read several posts from people that have had exactly the same problem with correct answers to security questions being rejected out of hand. Something can't be right. good news is that i now have broadband, the Apple site was SLOW on dial up and that would have made me even more furious.

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I forgot my security question answers. It has never asked me what they were, and now they are and I have already put a gift card on my account. I have used all my tries, but I need me some music!lol

I have forgotten my security question answers. I have never had to use them while purchasing, but I tried today, and they asked for them. So I now can't buy my music which really *****, because I am sitting in the hospital waiting room wanting to get some music, and I can't now. Is there a way I can get around that? Cause I seriously can't remember my answers. I don't even remember setting them up when I set up my account a couple years ago.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Unable2download any content,site requests security questions.hav not set any up

unable2download any content,site requests security questions.hav not set any up&unable2proceed with purchases.
please provide response asap.

If this was purchased many months ago it may be because Apple changed its security set-up about six months ago at a rough guess. Go to and complete the questions posed at:
iforgot.apple.com
this leads you to https://iforgot.apple.com/iForgot/iForgot.html
as I could not make the link work in draft mode of writing this response.

Stupid security question answers.

I have read the "Rescue email and reset Apple ID security questions" article so many times and also added new rescue emails to my account, but I still can't change the security question answers. I have money on my account that just sits there. I have tried a few months ago and since then i still can't do anything but download free stuff. I have recieved no email about reseting anything and would like to get a better answer then the stupid apple one.

A rescue email address is not the same thing as an alternate email address - they are different settings/addresses, and a rescue email address can only be added by answering 2 of your security questions. If you didnt already have a rescue email address set up on your account then see if the instructions on this user tip helps younger the questions reset : https://discussions.apple.com/docs/DOC-4551

I can't make any purchases because i have forgotten my security question answer's.

i have forgotten my security question answer's and need help.

Did you establish a rescue email per http://support.apple.com/kb/HT5312 when you setup the Apple ID? If not, contact your country site from http://support.apple.com/kb/HT5699 or call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

How can I get Apple to send my iTunes security question answers to my new email?

Originally, I had my Apple account set up to a gmail account. But then, I deleted my gmail and connected my account to my hotmail instead. I'm going to lose this laptop soon for a new laptop swapout, and this is the only device that lets me use my iTunes account. I don't remember my security question answers, so I have them emailed to me via "Manage my account". However, I fear that the answers may be being wrongly sent to the gmail account I deleted. I need this question answers soon, otherwise I will lose hundreds of dollars previously put into my iTunes. Please help!

Click here and request assistance.
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I forgot my Apple ID security question answers and cannot contact iTunes support by phone. The only way I can ask for help is via email. How can I make that happen?             Thanks

Hi! So I haven't used iTunes in a few months but I just got an iTunes gift card and want to make a purchase. iTunes redeemed it just fine but now that I want to make a purchase I am having problems. I can't remember my security question answers and iTunes is requesting them. I have two other verified emails but the are NOT rescue emails. I can't contact iTunes over the phone because my phone lines are out and are going to be out for a long time. The only way I can contact them is by email. How can I do this? Is there an easy way to just reset all my security questions? Please help a girl out. I just want my music!
Thanks so much

Alternatives to Reset Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Start here to find your country, and how you can contact Apple:
         Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Support in your country and ask to speak to Account Security.
          Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID

HT5312 how to reset security questions & answer without rescue email?

Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't have security answers or the password. How do I reset password?

I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I already have an account but i need to make a resuce email..how do i make a rescue email and reset my security answers. I can't remember my security question answers!!

I need help!! My I-tunes won't let me buy any more songs until I confirm that my account..is well..MY ACCOUNT! I can't remeber my security question answers, how do I reset them!? I also need to make a rescue email, i didn't make one when i first made my account, so how do i make it now!? PLEASE HELP ME!

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
Creating a rescue email requires correctly answering two of the questions.
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I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37

I have no clue as to what my security question answers are and since this is my first purchase from my mac book it is asking for these. What do i do?

I have no clue as to what my security question answers are and since this is my first purchase from my mac book it is asking for these. What do i do?

You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do?

I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste

Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
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Site rejected security question/answer

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