Site Setup FTP dialog box will not let us access to make changes

I have one website on line with the corrected FTP settings that my host earthlink required with its recent changes.  But in order to get those FTP changes done, the web hosting rep from earthlink had to take over my computer.  I have another website that only gets changed once a year.  I made the changes in Dreamweaver & wanted to upload them.  I was given a message that I had to update the FTP for this site.  Again, when I tried to make changes in the FTP, I couldn't click on anything to make those changes.  If the update was already done for one of my websites why didn't it 'trickle down' to encompass my other website?

I have one website on line with the corrected FTP settings that my host earthlink required with its recent changes.
What were the changes required?
in order to get those FTP changes done, the web hosting rep from earthlink had to take over my computer.
Why?  What did they do once taking over the computer?
I was given a message that I had to update the FTP for this site.
Where did this message come from, and what exactly did it say?  When did you get this message in the process of trying to upload your changed files?
when I tried to make changes in the FTP
What changes did you try to make, and where were you trying to make them?
If the update was already done for one of my websites why didn't it 'trickle down' to encompass my other website?
Are both of these sites using the same site definition?  If they are using different site definitions then there would be no interaction among them at the site definition level.

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