Sites Shared Documents not showing

I created a private site,
it has a few layers and on my end I can see all the documents, but when the people that I had shared the file go through the site suddenly the cannot see what's inside the folders, the only thing they see is "There is not items to display"
I even changed the permissions to all groups to full control to see if that would fix it but no dice, then I thought it would be because there is more that 5,000 files so I tries with a much smaller site and the same thing happened.
any thoughts ? please help thanks

Have you made sure the files are checked in? If versioning is enabled and there is no checked in version, only you will see the file and no one else. If there is a little green arrow in the bottom corner of the document's icon, it means it's
checked out. You can also look under the Document Library Settings for "Manage files with No Checked in Version" to see a list of files you need to check in.
Please let me know if this helps.
Alex

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Sites Shared Documents not showing

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