Situation while Installing the sound driver

Hi,
I am facing multiple problems,let me try to brief u one by one.
I am having HP DV6000 series with windows vista 64 bit,from past few days I am seeing the sound button is in mute condition that is it is orange all the times and when i tried to play any song or so, there was no sound.
Went to see the device manager under sound option, I can only see the Bluetooth hands free audio and stereo audio only
For some reason I cannot see any entry for the Realtek codecs, so I went to the HP site
Downloaded and Installed the latest s/w in my machine, now the situtation is I can see the entry in the Add/Remove Programs & i can see the software is installed,
But it is not listed in the device Mgr--> Sound,video and game controllers options.
So 2 resolve this i went into Add New hardware and added the new sound controller,now after doing that I can see the entry of realtek in device mgr but it is always with the Yellow Icon, and I am getting the message as Error code 10.
PF below the screenshot for the same.
I hope this make some sense.
Expecting a reply from any of the experts from HP or MS.
Thanks in advance.

Hi,
First try installing the latest Chipset driver on the link below.
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36491.exe
Save the download to the Desktop, then right click the installer and select 'Run as Administrator' to start the installation.
When installed, restart the PC.
Next, download this Realtek driver and again, save it to the Desktop.
ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38899.exe
When the download is complete, right click the installer and select 'Run as Administrator' to start the installation.
When complete, restart the PC again and then check whether the installation has been successful.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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