Sizing the number of VRU E1 circuit when using Translation to VRU
Hi all,
I am trying to figure out the sizing of timeslot required on an external VRU controlled by a PG-VRU with UCCE. The recommended formula is the following when sizing Translation Route Pool, as mentionned in the "Queuing" section of the Sizing Unified CCE Components and Servers link :
Translation route pool = 20 * (Calls per second)
Now this formula seems to simple to me as there is no sizing mention of the average number of concurrent calls carried by the circuits on the VRU (e.g in Erlang or CCS).
What is the proper sizing formula the if I wan to consider the number of translation route and the average circuit use on the VRU ?
Regards
Nick
Nick,
This is expected behavior according to the Database Schema.
With CM PG (this would be the scenario where you have no Send To VRU), the call counts as a Blind Transfer if the transfer completes before the destination agent answers.
With a VRU PG (the scenario where you use the Send To VRU node), the call only counts as a Blind Transfer if you use the 1-step transfer process in CTI. A multi-step transfer will be "Answered" by the VRU as soon as you pass the Send To VRU node, and it's impossible for the agent to complete the transfer quickly enough to make it a Blind Transfer in that scenario. If you want VRU calls to count as blind transfers, it needs to be a 1-step transfer not a multi-step transfer.
-Jameson
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