Skip in song -- can download again?

I just downloaded a song from the iTunes store, but there's a skip in it.
I went to my account and clicked the button "Report a Problem" then nothing happened except the most recent 2 songs that I downloaded were labeled with "reported problem". Well, there's no indication what happens now. (I was expecting at least a dialog box with a "comments" section.)
I just want to download the song again, hoping that the iTunes archive is OK and maybe something happened during the download.
Is there any way for me to speak with a human at iTunes/Apple about this or chat or email or something?
Any help would be greatly appreciated. It's only a buck per song, but hey it's still money and I want the song without the skip.
PB G4, Mac Mini G4, MacBook Pro, MacBook Mac OS X (10.4.7)

Okay -- I figured it out.
After clicking the "Report a Problem" button then each recently downloaded song has "Report a Problem" in its row. It looks just exactly like the rest of the text in that line but it's actually a hyperlink that, if you click on it, opens a new page where you can select what the problem is and enter some text to explain.
The iTunes instructions are as follows:
1. Locate the item in your Purchase History
2. Click the "Report a Problem" link
3. Select "I didn't receive this item"
4. Enter a description of the issue that you are experiencing in the comments field and hit Submit
That's not really it. After step 2 you need to click on the words "Report a Problem" that show up on the line showing the song you want to report a problem with. Maybe this only happens for when there's more than one song in the list of recently purchased ones. Seemed pretty obscure to me. I mean, the text saying "Report a Problem" was the same bold black as the rest of the line showing what song it was and all that.
So now I guess I'm waiting on an email from Apple, but that's a guess -- there's no indication of what happens now either. I'll mark this solved though, so nobody wastes their time thinkin' about it.

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Skip in song -- can download again?

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