Sky box not responding to remote

Hi my sky box is intermittently working with my remote
i have now tried a new remote with the box and its still the same
the remote flashes every time you press it and it works my rv perfectly its just the sky box that takes 3 or 4 goes to get it to work
Can any one help?

This is happening here now - the remote seems to be working in that the pilot light comes on when the button is pressed but nothing happens - the box is also not responsive to the buttons on the box itself. I've rebooted it a couple of times and it works for a bit of evening viewing but then will not wake up if left overnight. I've tried the "take one battery out etc" rountine and this has no effect. We have both a Toppy and a Mutant running as well and there has never been any trouble with interference and nothing else has changed in the local enviromment - our usual gaggle of wifi sources including our own and baby monitors next door etc etc Any suggestions team?

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Interface                  IP-Address      OK? Method Status                Protocol
GigabitEthernet0/0         10.4.3.1        YES NVRAM down                  down
GigabitEthernet0/1         10.12.10.26     YES NVRAM up                    up
Serial0/2/0                unassigned      YES NVRAM down                  down
Serial0/2/0.602            10.12.15.10     YES NVRAM down                  down
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Apr 13 11:08:18.676: TPLUS(0000004F)/0/NB_WAIT/1BDD9C34: timed out
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BigTree_3945#
AAA Client IP Address
10.4.3.* 10.12.15.10
Key
Network Device Group
Test
NJT
AccessLink
(Not Assigned)
Authenticate Using
TACACS+ (Cisco IOS)
RADIUS (Cisco Aironet)
RADIUS (Cisco BBSM)
RADIUS (Cisco IOS/PIX)
RADIUS (Cisco VPN 3000)
RADIUS (Cisco VPN 5000)
RADIUS (IETF)
RADIUS (Ascend)
RADIUS (Juniper)
RADIUS (Nortel)
RADIUS (iPass)
Single Connect TACACS+ AAA Client (Record stop in accounting on failure).
The 10.12.10.* range is listed under the HQ site.
Your help is greatly appreciated.

You stated that you can ping ACS from the router, did you try sourcing the packets from the GigabitEthernet 0/0 interface (which is the one TACACS+ will try to use, given the configuration that you posted)?
What does the network path between the router and ACS look like (ie, any firewalls, NAT, etc)?
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