Sky+ HD box broken since recent software update? what to do?

I'm going round in circles...SKY+ box now is not working since software update !.. I've been on the phone and online chat about the broken sky box ( account and box approx 3 years old ).  I spoke to someone on chat who re-negotiated my package "cheaper" which was very nice but a bit pointless without a working sky box...was advise he would transfer me to different department to discuss replacement of the sky+ box, got through to other department and they had no idea why I'd been put through to them had no record of my previous conversation .. and unable to help!.. Yes I'm now getting agitated !.. phoned 03442 414 141 instead, on his advice and they said we can give you a new sky box for £214.00 ! , or get multiroom? for another £11 a month?? not helping ... annoyed as prior to the sky software update the box wasnt the problem !... Ive been then trying the fix by following the solutions online to still be in the state of amber light and no sky TV.... it then directs me to an engineer call out at £65.  Who apparantly will either fix the old box ( until the next time ) or replace it with a refurbished one ? Obviously looking on e-bay etc you can buy boxes for between £10 to £40 ...feel annoyed why as a customer for well over 14 years I'm being shoved away at a massive cost to myself. Oh and look... a new customer could potentially have £125 from being recommend via friend, TV or Tesco /M&S £100 voucher... I'm annoyed and what do I do next ?.....

Same problem for me, 1TB Sky box. Box updated on the 22nd of July 2015. Scheduled recordings now do technical fault 7 (33) picture breaks up on play back, but not all the time. Others fail with fault 10. Done the full software, re-download (backup and switch on), new install, planner rebuild. Even down to a full system reset. All other features work. On demand works only if I let it download to 100%. Try any sooner and TF7 (33) faults again. All I can think is the update is causing excessive CPU usage. Call out this Sunday bringing a reconditioned box. So if it's same 1TB and same EPG I might get the same problem. I'll post more after the engineer had been.

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