Sky LLU broadband to BT Infinity move going wrong

Hi,
My parents place has been struggling along with 2mbit/sec Sky LLU broadband for ages. I saw that there was a decent deal going for the tv/broadband/phone so helped them order it. Booked the engineer for the 17th December.
They've now been told there is a delay with the order and they need a 'cease date' off Sky and the order may be delayed. 
As far as I understand from LLU to BTwholesale FTTC does not require a MAC code or anything else. BT are in the driving seat and it is up to us to tell Sky we don't want to do anything.
Can someone see what has went wrong here? I'll be really annoyed if they miss that 17th date because I dobut there are any more appointments until after NY now, which will leave them without TV over Christmas (cancelled the TV to line up roughly with that date).

Hi martinald, 
Thanks for your post. 
Have you been notified about this order yet? If you need my help please send me in your details using the "Contact The Mods" link found in my profile.
Cheers,
OlgaC 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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