SKy on Demand on Infinity

Just had infinity fitted but my SkyHD+ box won't connect.
I'm using Powerline connecters into the back of the hub and the SKY box - this worked perfectly with the old hub.
BT are blaming SKy - Sky are blaming BT!!
Can anyone out there help?

have you tried restarting the hub and the power lines
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    can you run btspeedtester and when first test completes then run diagnostic test and post results 
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  • Moving from Sky Fibre to BT Infinity

    If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

    john46 - would that it were as simple as you say (I agree it should be).
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    Had the same issue and finally solved it.  After the upgrade to Mavericks our 2 new Macbook Airs stopped connecting automatically to Wifi while the older machines the kids had still worked fine.
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  • HH4 and Sky On Demand

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    Is this any help, as I think it also applies to the HH4?
    http://forumhelp.dyndns.info/hardware/hh5/hh5mode.html
    https://community.bt.com/t5/Other-Broadband-Queries/How-To-Change-MultiPlexing-Methods-On-My-BT-Home...
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  • Continually having to reset sky on demand connector

    I have just reset my sky on demand wireless connect again.  Following the instructions usually gets it working again, but why does it keep happening?  It needs doing on at least  weekly basis if not more often.  Very frustrating when you are tired during the evening and just want to watch TV - only to find you are not connected to on demand yet again. Does anyone else find this and is there a way to prevent it and get greater reliability?

    Caesarome, Thank you for the links.  Unfortunately my Hub is a Hub 3, not a Hub 4 and is not a dual band one, so that won't fix my problem.  turning everythingoff and re-booting does solve the problem (although sometimes it takes  a few gos) but I just wonder why it keeps dropping out in the first place and if there is a way to prevent that.

  • Sky on demand not working

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    Try resetting the connection, go to Settings > Network and press select and then the red button, sometimes it can take a few presses of the red button to get it to work.
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  • BT Infinity, HH4 and Sky On Demand

    <reposted from original in BT Sport>
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    Hi DS,
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  • Sky Ondemand and BT Infinity.

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    Have you tried connecting by wire in order to see if the problem is with your wireless connection ?
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  • Sky on-demand

    Hi all, newbie here.
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    Solved!
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    Did you turn off smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
    Did you split the 2 networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Sky On Demand Sky Movies

    Hi I have just added the Sky Movies pack but notice there is a also Sky Movies on demand are the film price included in the monthly £16 a month. Or do I have to pay for each movie I watch
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    If you aren't on Infinity you won't see them.
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  • Sky LLU to BT Infinity

    Hi all
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    I would get your MAC as BT will ask for even if they don't use/need it.  I would also go straight for infinity because as anew customer you will get a better deal
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • EA6500 - Sky On Demand LLC-Based Multiplexing problem

    Hi,
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    Thanks for the reply geekychix, much appreciated.
    I don't think it's an issue between a wired versus wireless connection.  Settings are pretty much as you've suggested and in the past there has been no difference between wired/wireless connection and I doubt this is the reason why.
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  • BT hub & Sky On-Demand

    Hello - and Help!
    Have BT Hub2 and wireless connected Sky+TV, all worked well since connection (7months) until 3 weeks ago, On-demand has just stopped. Nothing untoward happened that I am aware of. Our iPhone, iPad and Kindles are fine - hub is working with everything else. BT can't find an issue and have tried, and second Sky engineer came out today - new box tried and hard wiring the connection - still didn't work. One point of note - engineer couldn't get onto our Wifi on his iPad or phone, nobody else 'new' has tried, all our devices have been around pre The Trouble. HELP! We have tried all rebooting, unplugging, resetting password, back-ups, updates, changing broadband channels etc. Sky has left and BT has tried, has anyone any thoughts? Would a new Hub help? Thanks in anticipation.
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    have you tried a fully factory reset of the hub
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  • Sky ADSL to BT Infinity 2 install woes

    Reading other threads here I'm getting very worried about how my own problems are (not) progressing. And my total lack of broadband in this interim period.
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    So now I've been told by email after sending in a query with the contact form here the mods pointed me to that 'the case is being dealt with and  FTTC is not enabled on the line and unfortunately is not planned.'
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    Pretty livid right now, I've told them I work from home, I *needed* this to be a very fast turnover,  waiting for the feedback tomorrow then contacting ofcom

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