Sky on-demand

Hi all, newbie here.
We moved from Sky back to BT two weeks ago for our broadband and signed up for Infinity 2. In general speed has been ok, just done a speed check and a disappointing 11mbps, but normally around 30mbps and once had 73mbps.
However, the first time we tried catch-up or other on-demand on Sky it is painfully slow, and I mean slow. Previously you could set a show to download, within lets say 10 to 20 seconds it would pop up and tell you it was available, and you could start watching it but now it doesn't come up at all to tell you it's available, and as an example it took me well over 2hrs to fully download a 1hr programme. It's effectively become completely unusable other than for downloading to watch the next day.
We have two Sky+ boxes in the house and it's the same for both of them, and they are both hard wired into the BT Hub 5 as they were previously with the Sky router.
Any suggestions please?
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Did you turn off smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Did you split the 2 networks. http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
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Broadband goes down when using sky on demand

we have bt broadband, sky on demand wi fi connector and also netflix/bbc i player/you tube through our dvd player. we find sky on demand very slow to download and frequently lose our broadband connection to the pc/laptop when downloading. this occasionally happens whilst viewing netflix etc through our dvd player. any thoughts please - sky have sent us a replacement on demand connector but it has made no difference

can you run btspeedtester and when first test completes then run diagnostic test and post results
btspeedtester
if wifi dropping then you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
inssider3.1.2.1
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TS4209 When i wake up my iMac from sleep my wifi is disconnected. It also disconnects my iPad, my wives iPad, my iPhone & Sky On Demand which is connected via wifi. To reconnect all devices i have to switch off & then on again wifi on the iMac. Can anyon

When i wake up my iMac from sleep my wifi is disconnected. It also disconnects my iPad, my wives iPad, my iPhone & Sky On Demand which is connected via wifi. To reconnect all devices i have to switch off & then on again wifi on the iMac. Can anyone help?

Had the same issue and finally solved it. After the upgrade to Mavericks our 2 new Macbook Airs stopped connecting automatically to Wifi while the older machines the kids had still worked fine.
Bought a new airport extreme and problem solved. Our Airport Extreme was about 5 years old and was probably not compatible with the new OSX.
BTW this was after trying everything people suggested on this forum and a 4 hour marathon tech support call with Apple where we reinstalled the OSX.
***** to need to spend $200 but glad the problem got solved.
New extreme is also mega fast so its all good.

HH4 and Sky On Demand

I'm having trouble with Sky On Demand so I thought I'd try here having exhausted the Sky forum. I have no problems at all with every other piece of equipment that is connected to the router apart from the Sky HD box, hence trying over there first. I've connected it via homeplugs but the problem is still there if I use the wireless connector provided by Sky. Downloads take forever, literally several hours for any HD broadcast and not much better in SD. For instance I am currently downloading a 30 minute HD programme and it's on about 5 percent after 40 minutes, size of file is approx 1.3gb. Is there anything I can try in the hubs settings to try to resolve this? Speed is excellent for ADSL at around 16mb download and just over 1mb upload. Thanks in advance for any advice.
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Is this any help, as I think it also applies to the HH4?
http://forumhelp.dyndns.info/hardware/hh5/hh5mode.html
https://community.bt.com/t5/Other-Broadband-Queries/How-To-Change-MultiPlexing-Methods-On-My-BT-Home...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Continually having to reset sky on demand connector

I have just reset my sky on demand wireless connect again. Following the instructions usually gets it working again, but why does it keep happening? It needs doing on at least weekly basis if not more often. Very frustrating when you are tired during the evening and just want to watch TV - only to find you are not connected to on demand yet again. Does anyone else find this and is there a way to prevent it and get greater reliability?

Caesarome, Thank you for the links. Unfortunately my Hub is a Hub 3, not a Hub 4 and is not a dual band one, so that won't fix my problem. turning everythingoff and re-booting does solve the problem (although sometimes it takes a few gos) but I just wonder why it keeps dropping out in the first place and if there is a way to prevent that.

Sky on demand not working

Hello please can you help. Our sky on demand service has stopped working. It always used to work, we have downloaded programs etc in the past. Network setting say failed to connect to our sky router. We use an Ethernet cable. If I connect the same cable to my Xbox we can access online content so doesn't appear to be a problem there. When we use either the Xbox or sky we used to unplug cable and connect to the desired device, not sure if this affects anything? Is it possible to turn the Ethernet plug on the sky box off? we have tried sky's online help of turning router and box off etc, no good.... all help appreciated, thanks Dan

Try resetting the connection, go to Settings > Network and press select and then the red button, sometimes it can take a few presses of the red button to get it to work.
If this hasn't worked remove the ethernet cable from the back of the box that goes to your router then plug it back in after 3 minutes.
Something else to try is to reboot your sky box at the mains, after powering it back up wait a further 5 minutes before using the box again.
Also have a read of this:
http://tv.help.sky.com/ondemand/fix
If this all fails then try a planner rebuild:
http://help.sky.com/tv/problems-with-your-sky-tv/problems-with-your-recordings-and-planner#!new-sky-and-sky-hd-boxes

EA6500 - Sky On Demand LLC-Based Multiplexing problem

Hi,
I believe this is a fairly common problem. I have fibre broadband with a UK provider. They supply a BT Openreach modem and a fairly basic router which I've replaced with the EA6500.
According to reviews the EA6500 was pretty good although it did require a bit of online support to get it up and running to provide a stable and reasonably strong signal.
I recently got a Wireless MINI connector from Sky TV to access their On Demand programmes. The connector does connect to the router without problem but no content is available. After variable and mostly poor customer support from Sky it would seem in the last month or so the problem with a number of routers has been resolved by setting the multplexing setting from VC to LLC-based. It would appear this is not exclusive to Cisco/Linksys routers.
Unfortunately it would seem that there are very few advanced settings on this modem, which is disappointing, but there is no way to even try the LLC setting. Is there a workaround / setting / alternative that anyone more knowledgable could suggest?
I must say I bought this router for improved performance and the Cisco brand was appealing. Aside from the good customer support, I will certainly be looking elsewhere next time as this quite expensive and supposedly superior product has been problematic from the moment I bought it.
Any advice gratefully received.

Thanks for the reply geekychix, much appreciated.
I don't think it's an issue between a wired versus wireless connection. Settings are pretty much as you've suggested and in the past there has been no difference between wired/wireless connection and I doubt this is the reason why.
It seems I am not the only one with this issue. The suggestion from Sky, only in recent months, has been to switch the multiplexing setting from VC to LLC. This seems to work for many people like me who have been given the runaround. As far as all other devices iPods, iPads, android phones, laptops etc, all working fine.This is probably the first router I've bought with such limited admin settings, which given the price and supposed ability, is not very useful. Also the 5Ghz signal is suprisingly poor but works....after much tweaking.
Therefore the one last thing to try is changing the multiplexing settings. Since this cannot be done on this router I wondered if there is any alternative as opening ports, fiddling with MTUs etc is best left to the experts!. I'm guessing not but I'd have to go back to the old crappy ISP router and essential stick a £100+ router in the bin.

BT hub & Sky On-Demand

Hello - and Help!
Have BT Hub2 and wireless connected Sky+TV, all worked well since connection (7months) until 3 weeks ago, On-demand has just stopped. Nothing untoward happened that I am aware of. Our iPhone, iPad and Kindles are fine - hub is working with everything else. BT can't find an issue and have tried, and second Sky engineer came out today - new box tried and hard wiring the connection - still didn't work. One point of note - engineer couldn't get onto our Wifi on his iPad or phone, nobody else 'new' has tried, all our devices have been around pre The Trouble. HELP! We have tried all rebooting, unplugging, resetting password, back-ups, updates, changing broadband channels etc. Sky has left and BT has tried, has anyone any thoughts? Would a new Hub help? Thanks in anticipation.
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have you tried a fully factory reset of the hub
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Sky On Demand Sky Movies

Hi I have just added the Sky Movies pack but notice there is a also Sky Movies on demand are the film price included in the monthly £16 a month. Or do I have to pay for each movie I watch
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If you aren't on Infinity you won't see them.
If you are scroll past BT Sport and they are there
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Infinity, HH4 and Sky On Demand

<reposted from original in BT Sport>
Has anyone managed to successfully connect a Sky+HD box by Ethernet to the BT Home Hub 4?
I keep getting Local Network and Internet FAIL on the Sky Settings>Network menu (Reset and Manually configure).
According to Sky the router has to be LLC-based for multiplexing. Does anyone know if the Home Hub 4 (or HH3 for that matter) is LLC-based?
I have connected my old ADSL2+ Netgear router locally by Ethernet to the Sky box and this is recognised in the Settings>Network page as a local network (the Netgear is LLC-based by default).
This is very puzzling because the Home Hub 4 did connect with the Sky Box momentarily at the first attempt. Sufficient time to designate a static IP Address and Mac code exchange. Since then it is not recognised.
I have tried ..
enabling DHCP on the HH4
putting the Sky Box address in the DMZ
disabling the firewall
rebuilding the Sky Planner
system reset of the Sky Box
manually configuring the Sky Box (192.168.1.76; 2555.255.255.0; 192.168.1.254; 192.168.1.254) for IP, Mask, Gateway, DNS.
All to no avail ...
Orwell only got the date wrong ...
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Hi DS,
I tried that but I think I am looking in wrong place as LLC-based is a configuration of ADSL.
The problem appears to be on the network routing side rather than the modem.
The Netgear defaults to an address range of 192.168.0.2 - 192.168.0.254
The HH4 defaults to 192.168.1.64 - 192.168.1.253.
Perhaps the Sky Box expects the range offered by the Netgear?
I there any technical reason why I cannot configure the HH4 thus ...
Gateway: 192.168.0.1
Network Range: 192.168.0.2-192.168.0.253
Orwell only got the date wrong ...

SKy on Demand on Infinity

Just had infinity fitted but my SkyHD+ box won't connect.
I'm using Powerline connecters into the back of the hub and the SKY box - this worked perfectly with the old hub.
BT are blaming SKy - Sky are blaming BT!!
Can anyone out there help?

have you tried restarting the hub and the power lines
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Infinity connection to sky demand

Hello all. We recently moved from sky to bt for our internet. Our wii refused to connect and we had to make some changes to our hub settings. Managed to get the wii connected but now we cannot connect the wireless connector for on demand. Wps doesn't work any more as we had to switch it off to get the wii to work. Bt and sky just keep passing the buck between each other but that doesn't help me. Please some one help me out

Crash12 wrote:
Hello all. We recently moved from sky to bt for our internet. Our wii refused to connect and we had to make some changes to our hub settings. Managed to get the wii connected but now we cannot connect the wireless connector for on demand. Wps doesn't work any more as we had to switch it off to get the wii to work. Bt and sky just keep passing the buck between each other but that doesn't help me. Please some one help me out
Should be no reason why you cannot connect.
Is there a reset button on the connector.
You can get the instructions from Sky here:
http://help.sky.com/tv/using-on-demand/set-up-on-demand/preview
From that page you can alsp download the user instructions
But more likely just wants a reset on the Sky On demand connector rto pick up the new settings.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

HH2 & Sky wireless On Demand box loss of connectio...

I used to have no trouble downloading via Sky On Demand using the wireless box back to a Home Hub 2.
Virtually every time we try & download via On Demand it fails after a while resulting in my other wireless items (tablet) losing connection. My main PC is wired.
When i go in the Sky settings it reads:
Connection to Broadband Router OK
Connection to On Demand FAIL
Running a cable from router to Skybox is not an option although i do have one of those powerline extenders for use with my Smart TV.
Why does this happen?
Did wonder if there is not a fix to use the powerline extender used for my Smart TV to connect to Skybox instead as we rarely use Smart TV functions.
Just desperate to be able to use On Demand again
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If the two are next to each other, then simply add a cheap Ethernet switch at the end of the powerine adapter link, as shown in this example here.
http://forumhelp.dyndns.info/networking/powerline3.jpg
You will have four ports you can use, so you connect the TV and the Sky box, and still have two spare ports.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

The curious case of Infinity 1 and high usage - a ...

Please help! My Mum recently took out the 20GB Infinity 1 package, along with a new HH5. Since then her broadband usage has gone through the roof - previously using around 1-2 GB per month - now its around 60-70GB or more. They confirmed that HER usage was very low although there were other devices on the hub (even though BT changed the wireless key around 4 weeks earlier) – nobody was given the new key. Last week BT advised we change the wireless key AND the hub password - we have done both. However, since then there has been another 17GB of usage. She has been charged for exceeding her limit, even though she is not using the broadband. Nobody else is either - its impossible – all devices have been barred (or limited) through the hub. I can only think BT has a data reading error. No other devices are listed. She does not stream videos (or do anything at all really!) on her one device. Her laptop says her usage for the last 60 days is 1.83GB. Please help, its driving me nuts!!
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hi
that does sound like a lot.
do you have sky on demand connected or another tv package that you can stream via your broadband.
even if you did it would still need a lot of viewing as a hd movie might be 1.5gb
is this the usage monitor you are using https://www.bt.com/appsauth/genericlogin.do?TYPE=33554433&REALMOID=06-97c7b65c-4070-10cb-a9e1-83aaa3...
edit:
just a thought.
what computer operating system have you got loaded on any computer in the house.
reason i ask is we had problems with a desktop at work last week. it was running xp and had a 256gb hard drive and when i tried a defrag it said 253gb was used and showed in red.
after digging around it turned out to be a corrupt windows update that continuosly kept reloading while the computer was on.

Unbelievable BB Usage

I use, on average, 5.6Gb of download capacity per month. My normal usage does not include music or films and is fairly consistent. Around 3 months ago I converted to BT Infinity and in the middle of March received an email that my download for March had reached 14Gb. I started monitoring this daily and found that, on most days I was averaging downloads of around 0.2 Gb. There was one day when it was 5.86Gb!.
I spoke with BT who, whilst I was on the phone, raised the security level of my Hub 5. They made no comment when I asked why it wasn't at maximum security in the first place. They said I need not change the hub password. I did tell them that on that particular day I had recorded quite a bit of TV on to my Sky box but said that should have come through the usual satellite connection, hard-wired into the Sky box, rather than via the Sky On-demand box. I should add that I have never used the latter to use "catch-up" TV. But I did contact Sky and we "disconnected" the On-demand box, just in case.
I now monitor my usage daily and since then I have had several days when I have allegedly downloaded between 3 and 5Gb, despite having changed my Hub password. There are no other connections, as far as I know, to my Hub. (I rarely use my Nexus 7 tablet at home.)
I have had several conversations with BT and they have confirmed that the network seems OK and have suggested I contact the Billing Department - which I shall do. If I am fortunate in not having to pay for these extra Gb of download, above my limit of 20, I have no guarantee that somehow I will not, in future, appear to have these massive extra downloads.
Has anyone else experienced such problems and, if so, how have they been solved?
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It is advisable to monitor your usage using your Home Hub on at least a daily basis.
For your benefit and others here is some detailed advice on using the Hub for data usage monitoring.
To monitor your usage with your HomeHub you first have to Login to your HomeHub.
There are various ways to get to your HomeHub but the simplest to describe is
1. Start your Internet Browser (say Internet Explorer)
2Type 192.168.1.254 in the address bar and hit enter.
3. If this is the first time you have done this you will be asked to change the default Admin password of the Hub.
   (Otherwise goto step 5)
The default Admin password is usually written on the Hub or supplied on a card or sticker supplied by BT.
NOTE this is Not the the wireless pin , or key, or password.
4. Make sure you record the new password.
5. Now click on Settings
6. You may be asked to type in your Admin Password.
7. When logged in successfuly click Advanced Settings   (Top Right end of second row)
8. Click "Coninue to advanced settings"
9 Click Broadband (Top left 2nd entry in second row)
10. The Internet entry on the third row should already be selected but if not click it.
11.   Under connection information you should see someting like this
   NOTE here that the data is recorded in GB (Gigabytes) not MB (Megabytes)
12.   IF you want to monitor your usage in detail I suggest you record the following information
date and time of reading, connection time, data transmitted, data received
An easy way to do this is using the keyboard hold down the CTRL key and then p.
You should then be able to save the screen your on as either a PDF file or an XPS file.
Save the file as dataYYMMDDn in a folder called usage. (YYMMDD the date and n the nth reading in that day)
There are several things you need to bear in mind.
1. BT usage monitor gives measurements at midnight only and occasionally skips a night so check the date also.
2. The Home Hub measures usage separately as up and down so you need to add the figures.
3. The Home Hub reading is accurate at the time of accessing it but will not update unless you refresh the screen.
4. The Home Hub reading measures from the last reconnection time so you need to check what the uptime of the connection is to ensure that a reconnection has not screwed up your reading.
5. The result of all this is that you need to record the readings on at least a daily basis and compare the difference between the two corresponding readings.
6. If you are experiencing unusual readings from the HomeHub you can monitor it on short periods of time (say hourly or less) and correlate with what is going on on connected devices.
7. A list of connected devices can also be got from the HomeHUb.
8. Note that some Hubs reset the up and down values when they reach 4.3 GB independantly. This is true of the HH 3 A , HH 4 A and HH 5 A. The HH 3 B does not have this problem.

Sky on-demand

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