Sky Player for Xbox 360 - Lots of errors when stre...

Whenever I'm watching Sky Player I keep getting buffer messages saying "Your internet speed has changed. You can change the quality of your video by pressing RB or LB while watching TV".
It always defaults to "High" because of my (supposedly) fast internet connection, but I always have to reduce it to Medium, or even Low last night.
I'm also getting a ton of problems trying to watch BT Vision on demand (picture constantly freezing, stopping, buffering etc).
I've ran another speed test this morning to find out what is going on, and I suddenly have no QoS on my line any more;
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
12470 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 12470 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :14335 Kbps(DOWN-STREAM), 1066 Kbps(UP-STREAM)
IP Profile for your line is - 12000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.79:20.81:62.4 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
I also have really bad noise on my line, which wasn't there a couple of weeks ago before I upgraded to 21cn;
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 14:08:24
Downstream
14,336 Kbps
Upstream
1,067 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.7 dB / 6.3 dB
Line attenuation (Down/Up)
23.0 dB / 9.6 dB
Output power (Down/Up)
30.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
224 / 0
CRC Errors (Down/Up)
59 / 0
HEC Errors (Down/Up)
699 / 0
Error Seconds (Local/Remote)
45 / 0
With my old 20cn line I had absolutely no issues with Sky Player running on full resolution, so I'm a little bit distressed that my supposedly better connection now causes it to run so badly.
Any chance of a mod taking a look at my account to see if anything can be done about this? I've asked before but haven't had anyone reply yet.

You connection appears to be fine for streaming.
A couple of things to check.
How is your Xbox connected to your Hub, if wireless then tried wired.
Use the following program http://www.metageek.net/ select downloads and choose Inssider. Download to your PC and check for any other wireless signals, find out the channels they are broadcasting on and change your HUB if it conflicts with any. Note this will only help if your are connected wirelessly.
If your problem is not resolved with any of these, then it can only be down to possibly Sky, they have been heavily pushing Sky player and perhaps their servers are overloaded.
http://meanmint.spaces.live.com/

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