Sky Sports & ESPN
Am I missing something here?
If you want Sky Sports & ESPN, the sports channels, you can't have Youview.
To have the sport channels you have to live in an Infinity enabled area.
The check on the web page to see if you are eligable throws up a Freeview search
How does a Freeview search know if you live in an Infinity enabled area?
(according to the search I can't get the sports channels - but I already do).
Am I really missing something?
TrickyDicky wrote:
Zulu I think you will also find that if you opt for BT Youview you can't have the Sports package (infinity or not) but look on the bright side BT Youview customers can have 5.1 surround sound, which I did have with my old Silver Vision box but cant have with my new Black Vision box ......... not yet anyway
TrickyD
Yes as this is now a Youview free area ... I was actually only refering to the BT Vision box system.
As for the Surround sound ... there is another thread - seems Youview didn't enable surround sound on their launch software and are delivering it at the end of the month.
Similar Messages
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No Sky Sports despite card registration and ESPN w...
Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.neilwelsh wrote:
Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.
Hi and welcome.
Ring technical directly and they will actvate the card for you. Sometimes even whilst your on the phone.
0800 111 4567.
Rank - Mostly Harmless. -
Sky Sports 1 and 2 and BT in general - Absolutely ...
I would like to start by stating this will be a bit of an essay but I hope anyone who opens this thread up takes the time and consideration to read and takes it on-board, I am particurlarly aiming that at prospective BT customers who may be here to consider taking up a contract with BT, I strongly urge you to NOT DO THIS and to use my experience as the leading reason why.
We have been BT customers since we moved into our current property back in 2003, we have the current full package on offer, BT Infinity, with the Sky Sports and ESPN upgrades and the full On Demand and Broadband services. We have experienced numerous problems over the past three to four years with connectivity issues. The broadband drops in and out all the time, it's hard to put a level of consistency on this but on some days it can drop out 25-30 times, it can happen a lot at the weekend some weeks or weekdays on the others or both, the timing varies, it doesn't appear to be reflective of particurlar weather conditions, not that this should really matter anyway but we've been investigating all possible lines of enquiry as to why the problems keep happening, by my calculation we've had 18 engineers out to visit the property, I myself, and this does not include the other numerous phone calls made by fellow family members, have called and reported the problem to BT at least 50 times in this time period, I've taken days off work to wait for engineers, I've unplugged and reset my hub more times than I care to remember, we've had the hub itself replaced four times, the Vision box replaced twice, the lines re-routed through our house twice and more e-mails and letters than I reckon President Barack Obama sends in one year in office!
And so far, to date, and I am talking about in the last five days, the problem still exists! The only way to get the connection back is to turn the hub off and back on again, or use the reset button, which we all know disrupts the hub and often results in further faults down the line, I would love to not have to do this but given we're paying for 24/7 internet access I should not have to sit around waiting, in most cases, up to 3-4 hours for the signal to return to the hub by itself (I know, I've timed it, something else I've wated much of my own time doing). The lights don't flash or change colour on the hub either when this problem occurs (the hub should register lack of connection, with the lights going from blue to either flashing blue or, in most cases, red, just for the record they stay blue but we have used various devices in this house ranging from state-of-the-art, brand-new laptops to tablets to i-phones to desktops and the problem occurs the same for everyone so before I get one of the many excuses I've already had from BT that it's a potential "device problem" you can forget that one, been there, done that!).
I have urged, and urged, and urged the engineers, the people I speak to one the phone, the personal advisors our case has been passed on too, to look at potential problems outside our property i.e. the exchange. This has been rebuffed time and time again. "It's not the problem sir, the problem is here sir, the problem is not our fault sir" etc. etc. etc. Well, guess what....
We've just received a phone call informing us that, from June 10th in our area, due to issues with the exchange being able to hold the signal, Sky Sports 1 and Sky Sports 2 will no longer be avaliable on our BT package. As huge cricket fans, from a personal perspective, first off, this is infuriating. The person we spoke too also claimed Sky have "pulled the plug" on the package so, also, I'm a little confused as too which is the actual issue here resulting in the loss of Sky Sports? That you've known all along that there has been problem in my local area with the exchange and the signal it can hold, or that Sky have pulled the rights to their sports package? Or perhaps that you spent £757 million recently on a new TV rights package for Premiership football for two new BT Sports channels (those ones you see currently advertised, on, of all channels, Sky Sports 1 and 2!) and actually are just quite happy to cut customers out who have lined your pockets with substantial monthly fees for programming you knew full well didn't work when you first signed contracts with Sky to pick it up, and then distributed to customers? Are you seriously telling me after, by my calculation, three years, you didn't know Sky Sports 1 and 2 didn't work in my local area, yet carried on debiting bank accounts, advertising the channels, supplying them and then, now, with less than a month's notice, you've pulled the plug? That takes me right back to the title of my message - absolutely disgraceful.
I should make it clear at this point we have experienced problems with BT Vision too, albeit not lately, thank God, although that is not to say the problems wouldn't return. Signal dropping in and out, screen crackling and dropping out, black screens frequently on SS1, SS2 and ESPN etc. As for the On Demand service, that is obviously effected by the hub signal dropping in and out, the Vision box also does not appear to correlate with the hub when the signal returns and remains offline for a further amount of time, even when it is disconnected and then reconnected. It is constantly buffering too when the signal is low. Also, one other, far more minor point, you've been advertising 'red button coming soon' now for about three months!? I don't know what your definition of 'coming soon' is, but it's not the same as mine I can assure you, and I'm willing to bet quite a few others too!
Can you give me a good reason why I shouldn't report you too Trading Standards for misleading and false advertising? For 3 years you've been selling us a Sky Sports package you know full well won't work properly in our local area, I don't blame you for Sky's monpoly on sport, but perhaps you can explain to me why you've given two answers that completely contradict each other to the future dealings with Sky Sports in our local area? Why have you not addressed the issues with the exchange for our connectivity problems, despite the fact your now claiming it is what is probably attributed to causing our issues with the two sports channels? Also, I have worked in customer service jobs and I know people wind the heck out of you on some days, but a significant portion of your "customer advisors" are rude and ignorant. You ring the freephone number, your on hold for half-a-century, you get put through to the call-centre in Bombay and you are treated with contempt, I actually feel sorry for the people who work out there, they are clearly reading from a script and lack in clear English Language skills, which is not their fault, it's yours. As for anyone who takes dispute with that, go and ask them a question next time like "how is your day?" They won't answer, they can't, it's not on their call sheet. The few I have dealt with who have clear use of the language are, as I said, rude and ignorant, often accusing me, quite clearly, of lying and of having not reported the problem, for me then to find out a later date when I speak to the technical deparment and to BT Openreach (and yes, I know they are two seperate companies) that date is not transferred correctly between the two which is why whoever you speak too in the call-centre usually only has a last referral point for you from some years ago, it's also quite clearly a deflection manouvre to keep you away from actually getting your problem resolved, paying Openreach to dispatch engineers if required and so you don't clog up the minimal amount of contactable phone numbers for the average customer that are based in the UK.
Failure to receive a suitable and acceptable answer to my queries will result in me having no other option but to consider taking the matter further, I am also inclined now to make it my work between now and the date of June 10th to persuade everyone I know and they know to stay as far away from your company as possible and the "services" you claim to provide.
Also, as huge cricket, and for that matter, NFL fans, maybe you should consider that many sports-viewers in this country aren't just about football. Yes I know that's where the money lies but there is profit to be made from other sports ventures too, I don't think you realize just how many fans you are leaving out in the cold over this move, the whole reason we, and we are just one example, subscribed to the Sky Sports package was for the cricket, and for the NFL. Two sports that are entirely monopolized by Sky, yes I realize, as I state earlier, that's not your fault, but why don't you show a bit of interest in them then? Why don't you be slightly different, you have over £700 million to spend on Premiership football but little else? If you want to attract more customers and build larger profit margins, you have to be more diverse and explore new options and directions to do this.
I'm sure some will say, "why not get Sky?" Well unfortunately we can't due to our location but at least Sky were up-front and honest enough to tell us this when they first came to do a consultation, one, that by the way, we had as a secondary option to BT due to the attractions of the On Demand package, that then wasn't offered by Sky. How sad it's come too this and what an awful way to treat loyal customers who have upgraded to the packages you have offered in all innocence to obtain a better and more fruitful service? Customers who have never been late with payments either and used the likes of the Box office service for both movies and music (when the latter was chargable) as well, the money you have had off us, and that is what we've received in return and yet, perhaps, the poorest reflection on us, is we have stuck it for so long, but we are at the end of our tethers now and utterly furious at the decisions we've learned today that I am going to ensure we get to the bottom of this.
Thank you for taking the time to read, what I appreciate, is a lengthy message. I didn't want to have to write this but it was the only way of making our problems and feelings clear, and I wanted to include everything so as not too mislead anyone myself.Sadly as this is customer to customer forum you are only talking to fellow customers.
Perhaps it would be better to contact the Mods who are the only BT employees here,
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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I can watch BT Sports & ESPN on TV, but nothing "L...
Can someone please shed some light on my subject problem, as BT helplines (for the last week) have been about as useful as a CHOCOLATE TEAPOT!!!!
What confuses me, and probably the BT helpline, is the fact that I can view old BT Sports & ESPN video stuff on my computer - but no "live" broadcasts. All I get is the error message err: VC025
but BT's following steps to fix the issue don't work!:
First make sure you’re connected to the internet
Refresh the page and try again
Log out of the app and back in again
If this doesn't work, you could try clearing the app's data and cache.
Even more confusing, is that I can watch Sky Sports LIVE on my computer (which my son pays for) - so somewhere along the line it appears there is a problem with BT!
However, unless BT get their act together, I will be contacting my solicitor, as BT have taken my money under false pretences, as I've paid £49 (one-off BT Vision activation charge, plus £5 per month for BT Vision Essential). Also, my service was activated 3 days ago (at least 5 days after it was scheduled), and that was because I rang up to complain that I could not receive their Sports package on my TV - and was stunned when they admitted that they had forgot to activate their signal to my Freeview TV aerial !!! Also I am confused by what they describe in their billing ( BT Vision Essential ), when they have sent me a YOUVIEW Box, which I think I have correctly installed.
Also being a small BT shareholder, I'm naturally worried about BT's future share price, when all the bad publicity regarding this blighted launch of their TV & Internet Sports service starts to make "the City" wobble , and BT's share price to head south :-(
Any suggestions on how to get my BT Sports.com internet service to work, would be very welcome :-)Eeeeeer...... tvwatcher, I can assure you I'm not in a "black spot"! ......... far from it, as I am on one of the highest hills in South East Essex, and can choose from Southern, Eastern & London TV signals - get Norfolk's coverage as clear as crystal, and to add salt to your wound, one of my roof designedl aerials is hanging by a bit of string in the loft
And I hope you are not calling me a liar, as the BT Customer Service guy (who was English - not Indian), did say " We omitted to switch on your BT Sports & ESPN service to your surface aerial" Wot perhaps he meant to say, was "We forgot to switch on the tv signal (to everyone) in this reception area!"
If you could be on the other side of the fence during the day(with BT Sports Customer service), I'm sure you would hear many more "unbelievable" conversations, as the average wait time to speak to someone, must be an all-time record in the UK, since phone-in customer service was first introduced in ........... 1970's???
BT's C.S. teams must be under an all-time record pressure, as the product launch appears to have been planned on some remote Carriibean island, where the customers numbered ONE MAN & HIS DOG!
As a small BT shareholder ............. I fear the worst! However, no doubt some white knight in shining armour, will be hired @ immense cost, and ride into BT Sports' Customer Service current mayhem on a pristine white horse (a seasoned SKY TV man, for instance), and get things organised with a SUPER plan of action, with achievable timelines, so that all will be sorted in a couple of months .......... hopefully -
If I choose to reactivate Sky Sports 1/2 how long it takes to have viewable. Is it a matter of 1 or 2 days or longer. I seem to remember some threads that indicated delays at start of footie season.
( I have black box linux s/w and functioning card (for ESPN) and i have adsl in an infinity area.)
I want to wait until I see the sky schedules to see that the event(s). I'm interested in will have enough coverage on SS1/2 to make the expense worthwhile. The other consideration is whether the box and software is reliable enough to make the recordings if I schedule them.
Solved!
Go to Solution.masona2 wrote:
zulu17 wrote:
well tennis and the o2 end of season event in november is one of the prime considerations.
Hm, The only thing you would have to watch out for is I have seen events being listed on their website to be on SS1 or 2 and then, a few days before the event, Sky have then switched them to SS3 or 4. This practice is probably just a purely commercial move. So you've actually got no guarantee of actually watching the content you want.
I know that why I would wait to a few days before before opting to take the service. One of the main reasons I dropped the Sky addons was the number of tournaments they only showed part of the day session often simply switching to ss3/4 at a fixed time (ie in mid match) and didn't show the star evening matches. Semifinals (saturdayss) anf finals (sundays) simply didn't get a look in on the ss1/ss2 schedules.
Early indications are that the BBC might cover all the day singles sessions plus the final across their HD channels. -
Hi
Just to report that my sky sports is constantly pixellating and today no picture at all which on a Saturday is very annoying!!!
The blank screen virus spread to espn which returned after a reboot right in the middle of the footy!
Recordings using the new v box are also hit and miss. Suffice to say if there is no improvement after final stage of dso this wed I will be getting rid of the sports and possibly the whole shebang.HI,
Check with the Sky Sports developer. Perhaps they can make some suggestions for you.
http://www.skysports.com/contactus/0,20299,,00.html
Carolyn -
Ever since Sky Sports and ESPN were changed so they were delivered over Infinity I have had a problem recording.
Sky and ESPN have good pictures, so my Infinity speeds are adequate.
When I press the 'i', or 'select' buttons all I see is 'No Information Available'.
As there is no information available I cannot record. Even if I am watching the program I cannot use the 'record' button !
I have now missed two Lions rugby matches that were the sole reason for keeping my subscription.
Has anyone else had this problem and is there fix please ?Having spent an unhappy hour trawling through the forums I found it ...remove the plug and reboot.
Why didn't I think of that.....
Apparently likely to happen again, probably after updates in October. -
With this news:
http://www.sky.com/mysky/latestnews/article/my-sky-updates/2012-06/your-sky-tv-september-bill/index....
Can us BTVision customers expect an increase for Sky Sports?Yes.
And judging by the info in your link, by £1 for the SS1 & 2 package. So it's still cheaper than Sky.
But £1 more for ESPN for SS customers is a surprise. They won't be happy about that. Ours is still sub free.
Rank - Mostly Harmless. -
Hi everyone,
I have tried 3 times now to cancel sky sports from my TV package without success. The first call was several weeks ago when I spoke to some guy who seemed to be having trouble cancelling it immediately and said he would ring the technical department - I hung on for ages and eventually got cut off without him getting back to me. Trusting that he would sort it out anyway I waited days but it didn't happen. I tried emailing next (3 times), got a automated response but no proper reply. Tried again by phone on 13th March - was told that it would be cancelled within an hour. It didn't happen. Tried again today by phone, again told the same thing. Guess what? Correct - it's still there. I am a pensioner and I can't afford to have to pay for something I don't want. I've read the other posts about losing ESPN as well - I hope this doesn't happen to me, if and when they finally manage to sort this out. After all, it can't be rocket science .... can it?Nothing much we can do here in a user to user forum, however, we know those who can , click on the link below and Contact the Mods they will sort this out for you
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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sky sports news is leaving freeview. ahhhhhhhhhhhh. i watch it a lot. sky are getting annoyed. pull your finger out bbc, bbc sports news. do espn offer a news channel. has any one heard of a replacement sports news channel.
There has already been a bit of discussion on this:
http://community.bt.com/t5/BT-Vision/Sky-Sports-News-RIP/td-p/23648 -
Loss of Sky Sports 1 since signing up for Infinity
We changed over to Infinity as BT told w e would have to - otherwise we woukd lose access to our Sky Sports1 and ESPN channels. Since July 1st we have lost access to Sky Sports 1. We have spent in excess of 2 hrs now on the phone to BT trying to get this resolved. They tell us we should have it ? However no one seems able to sort out this issue. Why is it so hatd to get it resolved ? Is anyone else experiencing the same issues ? I feel like we have been conned by BT - they promise all these extras when you sign up for Infinity - however the reality has been different. I would be grateful if someone could suggest a way forward.
Sorry, I was in a rush this morning and didn't have time for a considered reply. As umpire indicates, this sounds like the wrong software on your BTTV box. I'm away from home at the moment, but from memory go to Help & Settings > Settings > System Information. The Middleware details should include 512 (or 256) followed by Multicast. If it doesn't say Multicast you won't get the broadband channels, including Sky Sports. (You won't get ESPN anyway until BT Sport is launched on 1 August.)
If that's the case I would go back to Sales and ask them to get it fixed. Call 0800 783 0056 and make out you want to order Infinity until you get to a human voice. Then explain you've recently upgraded to Infinity to retain your Sky Sports channel(s) on broadband but can't get them and have discovered that your software hasn't had the necessary update.
Be prepared to be told the only way to fix it is for them to re-order SS, a pain in the butt though probably best to go along with it. That's what happened to me, though in my case I already had the Multicast software and they went ahead and removed it! You couldn't make it up.
You can click the white star next to this message if you think it was helpful. -
Uk users; sky sports etc now available (costs)
A few weeks ago none of the major phone providers worked with the nokia n8, when it came to on demand TV. but now that has been sorted. Orange, for example, gives you all the sky sports channels plus espn for £6 a month (free first month trial). Only draw back is you are limited to a fair usage policy of one gig (which they say is about 20 hours worth of live sports, at their resolution). Virgin media also have reported that they will release an n8 app in November, but so far we are still waiting. Just posting this as I know some UK n8 users would be interested. if anyone has info on the virgin app or experience with live sky on their phones please reply. cheers
Have you tried the sky app from another touch model with the N8 to see if it works?
You can get the app here:
http://p.wecomm.com/prov/prov.action?releaseId=10
In case you are wondering who wecomm are they are the people who make the sky apps so these are safe to use. -
Sky sports now an inferior product
Thoughts please,
My opinion is now that sky don't have lost out on champions league its not the product it once was, we used to 2 channels with all the football and now we have 5 with <REMOVED>
Sky you need to sort this out as if you have Virginia media and subscribe to the sky sports package it includes BT sport an option that costs us 22 a month....... Not on sky
Also if you're Scottish forget setting any SPL as they are all on BT or if you're into moto gp that's also on BT don't even get me started on ESPN something that also come in the Virginia media pack, sky sports package if taken with sky now sucks by a long way.
Moderator action - removed inappropriate language as per house rules.
Pacco65 wrote:
Personally I still think that Sky Sports is decent value for money, and when you consider the range of sports covered it is anything BUT inferior in my view. Unless anyone can tell me a different provider that has more channels covering more sports? Or even the same amount? Like a lot of things, value for money is a totally subjective measure and will vary wildly from individual to individual. @Annie+UK and @daveNOS are perfectly right at the end of the day though. If you no longer consider something to be value for money then discussing it on a forum is going to do absolutely nothing to change the situation. That will only be changed when enough people hit Sky in the wallet and walk away. At the moment though, judging by the recent published figures, Sky are doing very nicely thank you very much, so little is likely to change. I think sky sports at the moment is the inferior product for the football fan. BT today broadcast Man Utd vs Spurs in Ultra HD. BT are also going to show every single CL game in HD, something sky never did in 9 years of having HD available. Sky, of course, have the majority of the premier league but the the average football fan who likes to watch a variety of football is now better off choosing BT if he can only have one. I have said it before, but it bears repeating.....the best value deal for, say, a Man Utd fan or a Chelsea fan is to get BT sport and then add single NOW TV passes for when their team is on sky. -
Hi,
Received a BT Vision Box yesterday with the Viewing Card for Sky Sports 1+2. Bt Vision TV is all working fine, and put the viewing card into the slot within half an hour of setting the tv up. Followed the instructions and waited for the hour on the sky sports 1 channel but still had the black screen saying "Please insert your viewing card..." Have searched on the forums for a solution but can't see any for this problem. Checked on bt.com to see if i could re-activate the card but it had already been activated so no problem there.
Please help!!
Solved!
Go to Solution.Best suggestion is to phone up and get through to the technical team who will activate it. It is an automated process taking about 48 hours I believe
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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