Sky sports on you view

Just got bt infinity & considering bt you view. Anyone know if sky sports will be available through you view anytime soon ( I know that it is not at present)

I would predict summer, end July/early August ....... as that would make the best business sense (imo)
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No Espn and Sky sports on you view

Just a word of caution for all the eager beavers that enjoy the sports offerings via card on Bt Vision, as of yet this service will not be available on the you view box on offer, no wifi, its not even DNLA compliant, we can even get that on our smart phones, and most decent spec devices offer both of these specs, there will be better specified set top boxes than the humax offering, so before diving in, maybe best to wait and see whats on offer, I appreciate later down the line there wont be any need for the card slot that the humax lacks to get the likes of the sports package , but how long will the waite be? looks like another knee jerk roll out of an imperfect product by Bt, some may say that the two specs i mentioned are not important, but believe me when they are put to use they are very good and in my opinion worth waiting for.

minusdot wrote:
What will be interesting is whether Now TV is available on BT's Youview box. If it is, as it should be, then Sky have said that SSports will follow later this year.
Oh, forgot to say, many users are having mega problems at the moment with the above app. Picture freezing, loss of sound, loss of access ect. But, it's a new platform, so I suppose some problems are to be expected.
Rank - Mostly Harmless.

Sky Sports on you veiw multi room

I am having trouble finding out the answer to the following question due to different inform from bt tv operator's and from bt tv websites.
I would like to get bt tv multi room with the you veiw boxes however would I be able to get sky sports on,
both you view boxes or
only one box and not the other or
I won't be able to get sky sports at all
any help with this matter would be most helpful.

Thanks for the information.
I have contacted bt tv four times about this matter 3 times by phone and once by email. I was told twice on the phone and once by email that sky sports with multi room is available.
Is this a case of bt tv operators not knowing the correct facts or are they just saying that sky sport with multi room is available without checking? Hence the different information that I have been given.
I could have purchased the you veiw boxes believing that sky sports with multi room was part of the package only to find out that it wasn't.

Sky Sports 1 and 2 and BT in general - Absolutely ...

I would like to start by stating this will be a bit of an essay but I hope anyone who opens this thread up takes the time and consideration to read and takes it on-board, I am particurlarly aiming that at prospective BT customers who may be here to consider taking up a contract with BT, I strongly urge you to NOT DO THIS and to use my experience as the leading reason why.
We have been BT customers since we moved into our current property back in 2003, we have the current full package on offer, BT Infinity, with the Sky Sports and ESPN upgrades and the full On Demand and Broadband services. We have experienced numerous problems over the past three to four years with connectivity issues. The broadband drops in and out all the time, it's hard to put a level of consistency on this but on some days it can drop out 25-30 times, it can happen a lot at the weekend some weeks or weekdays on the others or both, the timing varies, it doesn't appear to be reflective of particurlar weather conditions, not that this should really matter anyway but we've been investigating all possible lines of enquiry as to why the problems keep happening, by my calculation we've had 18 engineers out to visit the property, I myself, and this does not include the other numerous phone calls made by fellow family members, have called and reported the problem to BT at least 50 times in this time period, I've taken days off work to wait for engineers, I've unplugged and reset my hub more times than I care to remember, we've had the hub itself replaced four times, the Vision box replaced twice, the lines re-routed through our house twice and more e-mails and letters than I reckon President Barack Obama sends in one year in office!
And so far, to date, and I am talking about in the last five days, the problem still exists! The only way to get the connection back is to turn the hub off and back on again, or use the reset button, which we all know disrupts the hub and often results in further faults down the line, I would love to not have to do this but given we're paying for 24/7 internet access I should not have to sit around waiting, in most cases, up to 3-4 hours for the signal to return to the hub by itself (I know, I've timed it, something else I've wated much of my own time doing). The lights don't flash or change colour on the hub either when this problem occurs (the hub should register lack of connection, with the lights going from blue to either flashing blue or, in most cases, red, just for the record they stay blue but we have used various devices in this house ranging from state-of-the-art, brand-new laptops to tablets to i-phones to desktops and the problem occurs the same for everyone so before I get one of the many excuses I've already had from BT that it's a potential "device problem" you can forget that one, been there, done that!).
I have urged, and urged, and urged the engineers, the people I speak to one the phone, the personal advisors our case has been passed on too, to look at potential problems outside our property i.e. the exchange. This has been rebuffed time and time again. "It's not the problem sir, the problem is here sir, the problem is not our fault sir" etc. etc. etc. Well, guess what....
We've just received a phone call informing us that, from June 10th in our area, due to issues with the exchange being able to hold the signal, Sky Sports 1 and Sky Sports 2 will no longer be avaliable on our BT package. As huge cricket fans, from a personal perspective, first off, this is infuriating. The person we spoke too also claimed Sky have "pulled the plug" on the package so, also, I'm a little confused as too which is the actual issue here resulting in the loss of Sky Sports? That you've known all along that there has been problem in my local area with the exchange and the signal it can hold, or that Sky have pulled the rights to their sports package? Or perhaps that you spent £757 million recently on a new TV rights package for Premiership football for two new BT Sports channels (those ones you see currently advertised, on, of all channels, Sky Sports 1 and 2!) and actually are just quite happy to cut customers out who have lined your pockets with substantial monthly fees for programming you knew full well didn't work when you first signed contracts with Sky to pick it up, and then distributed to customers? Are you seriously telling me after, by my calculation, three years, you didn't know Sky Sports 1 and 2 didn't work in my local area, yet carried on debiting bank accounts, advertising the channels, supplying them and then, now, with less than a month's notice, you've pulled the plug? That takes me right back to the title of my message - absolutely disgraceful.
I should make it clear at this point we have experienced problems with BT Vision too, albeit not lately, thank God, although that is not to say the problems wouldn't return. Signal dropping in and out, screen crackling and dropping out, black screens frequently on SS1, SS2 and ESPN etc. As for the On Demand service, that is obviously effected by the hub signal dropping in and out, the Vision box also does not appear to correlate with the hub when the signal returns and remains offline for a further amount of time, even when it is disconnected and then reconnected. It is constantly buffering too when the signal is low. Also, one other, far more minor point, you've been advertising 'red button coming soon' now for about three months!? I don't know what your definition of 'coming soon' is, but it's not the same as mine I can assure you, and I'm willing to bet quite a few others too!
Can you give me a good reason why I shouldn't report you too Trading Standards for misleading and false advertising? For 3 years you've been selling us a Sky Sports package you know full well won't work properly in our local area, I don't blame you for Sky's monpoly on sport, but perhaps you can explain to me why you've given two answers that completely contradict each other to the future dealings with Sky Sports in our local area? Why have you not addressed the issues with the exchange for our connectivity problems, despite the fact your now claiming it is what is probably attributed to causing our issues with the two sports channels? Also, I have worked in customer service jobs and I know people wind the heck out of you on some days, but a significant portion of your "customer advisors" are rude and ignorant. You ring the freephone number, your on hold for half-a-century, you get put through to the call-centre in Bombay and you are treated with contempt, I actually feel sorry for the people who work out there, they are clearly reading from a script and lack in clear English Language skills, which is not their fault, it's yours. As for anyone who takes dispute with that, go and ask them a question next time like "how is your day?" They won't answer, they can't, it's not on their call sheet. The few I have dealt with who have clear use of the language are, as I said, rude and ignorant, often accusing me, quite clearly, of lying and of having not reported the problem, for me then to find out a later date when I speak to the technical deparment and to BT Openreach (and yes, I know they are two seperate companies) that date is not transferred correctly between the two which is why whoever you speak too in the call-centre usually only has a last referral point for you from some years ago, it's also quite clearly a deflection manouvre to keep you away from actually getting your problem resolved, paying Openreach to dispatch engineers if required and so you don't clog up the minimal amount of contactable phone numbers for the average customer that are based in the UK.
Failure to receive a suitable and acceptable answer to my queries will result in me having no other option but to consider taking the matter further, I am also inclined now to make it my work between now and the date of June 10th to persuade everyone I know and they know to stay as far away from your company as possible and the "services" you claim to provide.
Also, as huge cricket, and for that matter, NFL fans, maybe you should consider that many sports-viewers in this country aren't just about football. Yes I know that's where the money lies but there is profit to be made from other sports ventures too, I don't think you realize just how many fans you are leaving out in the cold over this move, the whole reason we, and we are just one example, subscribed to the Sky Sports package was for the cricket, and for the NFL. Two sports that are entirely monopolized by Sky, yes I realize, as I state earlier, that's not your fault, but why don't you show a bit of interest in them then? Why don't you be slightly different, you have over £700 million to spend on Premiership football but little else? If you want to attract more customers and build larger profit margins, you have to be more diverse and explore new options and directions to do this.
I'm sure some will say, "why not get Sky?" Well unfortunately we can't due to our location but at least Sky were up-front and honest enough to tell us this when they first came to do a consultation, one, that by the way, we had as a secondary option to BT due to the attractions of the On Demand package, that then wasn't offered by Sky. How sad it's come too this and what an awful way to treat loyal customers who have upgraded to the packages you have offered in all innocence to obtain a better and more fruitful service? Customers who have never been late with payments either and used the likes of the Box office service for both movies and music (when the latter was chargable) as well, the money you have had off us, and that is what we've received in return and yet, perhaps, the poorest reflection on us, is we have stuck it for so long, but we are at the end of our tethers now and utterly furious at the decisions we've learned today that I am going to ensure we get to the bottom of this.
Thank you for taking the time to read, what I appreciate, is a lengthy message. I didn't want to have to write this but it was the only way of making our problems and feelings clear, and I wanted to include everything so as not too mislead anyone myself.

Sadly as this is customer to customer forum you are only talking to fellow customers.
Perhaps it would be better to contact the Mods who are the only BT employees here,
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Loss of Sky Sports 1 since signing up for Infinity

We changed over to Infinity as BT told w e would have to - otherwise we woukd lose access to our Sky Sports1 and ESPN channels. Since July 1st we have lost access to Sky Sports 1. We have spent in excess of 2 hrs now on the phone to BT trying to get this resolved. They tell us we should have it ? However no one seems able to sort out this issue. Why is it so hatd to get it resolved ? Is anyone else experiencing the same issues ? I feel like we have been conned by BT - they promise all these extras when you sign up for Infinity - however the reality has been different. I would be grateful if someone could suggest a way forward.

Sorry, I was in a rush this morning and didn't have time for a considered reply. As umpire indicates, this sounds like the wrong software on your BTTV box. I'm away from home at the moment, but from memory go to Help & Settings > Settings > System Information. The Middleware details should include 512 (or 256) followed by Multicast. If it doesn't say Multicast you won't get the broadband channels, including Sky Sports. (You won't get ESPN anyway until BT Sport is launched on 1 August.)
If that's the case I would go back to Sales and ask them to get it fixed. Call 0800 783 0056 and make out you want to order Infinity until you get to a human voice. Then explain you've recently upgraded to Infinity to retain your Sky Sports channel(s) on broadband but can't get them and have discovered that your software hasn't had the necessary update.
Be prepared to be told the only way to fix it is for them to re-order SS, a pain in the butt though probably best to go along with it. That's what happened to me, though in my case I already had the Multicast software and they went ahead and removed it! You couldn't make it up.
You can click the white star next to this message if you think it was helpful.

HT4009 I have purchased the "Sky Sports TV" app but since my satellite subscription have benn cancelled I cant view the channels anymore. I am unsure why I am paying a monthly fee of £4.99 if this does not entitle me to watch Sky Sports, as there is no ot

I have purchased the "Sky Sports TV" app but since my satellite subscription have been cancelled I cant view the channels anymore. I am unsure why I am paying a monthly fee of £4.99 if this does not entitle me to watch Sky Sports, as there is no other functionality in the app other than watching tv channels ( which I cant do currently)
I will be looking for a full refund for all current and past monthly subscriptions.

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
In terms of a refund, all purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Can't get viewing card to work! Sky Sports. 'VCN i...

Card arrived tuesday, but doesn't seem to work.....inserted right way up, in slot for over an hour on Sky sports channel, tried to activate online.... Keeps saying 'VCN is not the current card for support' .... Pls help as am really fed up now.
What does this mean & can anyone advise me?
Many thanks.

Hi TheChairman,
Strange, could you email in your account details and forum username and I'll take a look at this?
The email address is my profile, on my username to see it
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Choosing the game you wish to see on Sky Sports 2 ...

On a Saturday on Sky sports you have repeated programmes" Football first match choice' It shows extended highlights of numerous games although each programme shows the same game and if you want to see a different one the on screen Sky instructions tell you to press the red button and you will then get the choice. These instructions seemed to be aimed at Sky subscribers and a sky remote.
How do I get to choose with a BT Vision remote as the red button does not take me to a screen where I can choose?
If I do not have the option then Sky sports for a footy fan who wants to follow their team is pointless as they will only be able to watch their team when they are fortunate enough that their team is the one showing (repeatedly) as the primary game. I can't imagine this is the case and that we are paying for Sky sports without access to all of the available content?

Kitersteve wrote:
I wasn't and there lies the problem. I therefore rightly assumed that paying for Sky Sports 1 & 2 I would get all the features that exist within those 2 sports channels. If I had been told I would not have suscribed as I cannot watch edited highlights of the team I support each week, a key feature for any football fan who I would imagine make up the majority of suscribers to these channels.
Not in a bonused/targeted sales agents best interest to highlight what is missing from the channels to a prospective purchaser. Mis sold
I shall be cancelling unless Eurosport is being added any time soon as my other interest is Cycling and there is very little of that on these channels
If this feature was so important to you...
Why didnt you ask?
Rank - Mostly Harmless.

Cant get my BT Sport (or new You View Box)

I have fibre to the Premises and for the last few months I have been trying to claim my free BT Sport.
I tick the box for my Phone Number (which I have had for 18 years at this address) and added my postcode but after a while i get the following mesage.
Sorry, a technical error has occurred. Please contact us on 0800 800 150 and select the billing department to continue with this order.
After previous experiences The last thing I want to do is have a long conversation with India.
Im now having a similar problem upgrading to my free You View Box following the email recieved yesterday telling me the orriginal BT Vision box service will end in June.
Is there a number in the UK for my problems.
Brian

Yes
0800 800 150. It depends what options you want whether you go through to India.
Sorting out BT sport or a new Youview box should not involve being transferred to India. Speaking to a UK number does not guarantee speaking to a born and bred cockney though.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

No Sky Sports despite card registration and ESPN w...

Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.

neilwelsh wrote:
Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.
Hi and welcome.
Ring technical directly and they will actvate the card for you. Sometimes even whilst your on the phone.
0800 111 4567.
Rank - Mostly Harmless.

Sky Sports - Now TV Error

I've paid for this service to watch the F1, it's taken my payment but when I try and watch I get a message saying Error, Try again later. Not a lot of use for a live event.
I've tried resetting the Apple TV which made no difference. I want a refund but don't know how to go about it, please help.

Pacco65 wrote:
Personally I still think that Sky Sports is decent value for money, and when you consider the range of sports covered it is anything BUT inferior in my view. Unless anyone can tell me a different provider that has more channels covering more sports? Or even the same amount? Like a lot of things, value for money is a totally subjective measure and will vary wildly from individual to individual. @Annie+UK and @daveNOS are perfectly right at the end of the day though. If you no longer consider something to be value for money then discussing it on a forum is going to do absolutely nothing to change the situation. That will only be changed when enough people hit Sky in the wallet and walk away. At the moment though, judging by the recent published figures, Sky are doing very nicely thank you very much, so little is likely to change. I think sky sports at the moment is the inferior product for the football fan. BT today broadcast Man Utd vs Spurs in Ultra HD. BT are also going to show every single CL game in HD, something sky never did in 9 years of having HD available. Sky, of course, have the majority of the premier league but the the average football fan who likes to watch a variety of football is now better off choosing BT if he can only have one. I have said it before, but it bears repeating.....the best value deal for, say, a Man Utd fan or a Chelsea fan is to get BT sport and then add single NOW TV passes for when their team is on sky.

No sky sports!!

activated & updated already - watched the barca game last night?
On the phone to a call centre - all of whom are no help and extremely frustrating!!!
any ideas?
It says i need to activate but i already did this?

Hi Brio007,
Welcome to the forum.
BT has changed the way in which we transmit Sky Sports 1 and Sky Sports 2 to our customers. We have made every effort to ensure our customers can continue to enjoy viewing these channels without interruption.
In a very small number of instances it is possible the process may fail and you may lose access to Sky Sports 1 and Sky Sports 2. If this happens and you are seeing the message on your set top box “Please insert the viewing card in the viewing card slot, insert with gold chip upwards, if not activated in 1 hour visit www.bt.com/help/sport your viewing card may need to be re-activated. You can do this simply and easily online by visiting www.bt.com/help/sports
If you have already done this please try one more time. If it fails again please reply back here.
Cheers
Sean
BTCare Community Manager
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sky Sports on Now TV

Is it still true that you can't get Sky Sports on Now TV on You View?

According to the official Nowtv statement on their website:
Due to the Live TV restrictions that are currently on YouView, we won’t have any TV channels or box sets being shown on YouView.
Several people have questioned why Now TV cannot now offer live channels given that recent Youview software updates enable this to occur.
Sky/Now TV do have an arrangement whereby Sky Sports is available thru the Talk Talk Player.
Recent media articles have speculated over Sky's concerns about the costs of operating its Now TV services on Youview.

Sky sports now an inferior product

Thoughts please,
My opinion is now that sky don't have lost out on champions league its not the product it once was, we used to 2 channels with all the football and now we have 5 with <REMOVED>
Sky you need to sort this out as if you have Virginia media and subscribe to the sky sports package it includes BT sport an option that costs us 22 a month....... Not on sky
Also if you're Scottish forget setting any SPL as they are all on BT or if you're into moto gp that's also on BT don't even get me started on ESPN something that also come in the Virginia media pack, sky sports package if taken with sky now sucks by a long way.
Moderator action - removed inappropriate language as per house rules.

Pacco65 wrote:
Personally I still think that Sky Sports is decent value for money, and when you consider the range of sports covered it is anything BUT inferior in my view. Unless anyone can tell me a different provider that has more channels covering more sports? Or even the same amount? Like a lot of things, value for money is a totally subjective measure and will vary wildly from individual to individual. @Annie+UK and @daveNOS are perfectly right at the end of the day though. If you no longer consider something to be value for money then discussing it on a forum is going to do absolutely nothing to change the situation. That will only be changed when enough people hit Sky in the wallet and walk away. At the moment though, judging by the recent published figures, Sky are doing very nicely thank you very much, so little is likely to change. I think sky sports at the moment is the inferior product for the football fan. BT today broadcast Man Utd vs Spurs in Ultra HD. BT are also going to show every single CL game in HD, something sky never did in 9 years of having HD available. Sky, of course, have the majority of the premier league but the the average football fan who likes to watch a variety of football is now better off choosing BT if he can only have one. I have said it before, but it bears repeating.....the best value deal for, say, a Man Utd fan or a Chelsea fan is to get BT sport and then add single NOW TV passes for when their team is on sky.

Problem setting up Sky Sports

Hi,
Received a BT Vision Box yesterday with the Viewing Card for Sky Sports 1+2. Bt Vision TV is all working fine, and put the viewing card into the slot within half an hour of setting the tv up. Followed the instructions and waited for the hour on the sky sports 1 channel but still had the black screen saying "Please insert your viewing card..." Have searched on the forums for a solution but can't see any for this problem. Checked on bt.com to see if i could re-activate the card but it had already been activated so no problem there.
Please help!!
Solved!
Go to Solution.

Best suggestion is to phone up and get through to the technical team who will activate it. It is an automated process taking about 48 hours I believe
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Sky sports on you view

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