Sky WiFi with the cloud

I have a problem connecting to The Cloud public wifi with my Sky app. I have the Sky Wifi app installed, and I have only three registered devices, one of which is my phone. When I'm in the hotspot, I get the wifi symbol as if I'm connected. However, nothing updates or connects. When I go to a Safari page, I get to the conencting landing page, I click through to connect with Sky, which takes me to the page where the devices are listed. One of which is the one I'm using. However there's no way off that page to whichever website I originally wanted to go to. When I go the Sky Wifi app, I can get to the same page which tells me the device is registered, and that I'm logged in. But I still can't actually connect to anything. Is there a way to solve this? I see that several users have had the same problem on a range of devices and clouds in the past, but none of the solutions seem to work. I have tried all the standard troubleshooting issues eg deregistering/reregistering the device, installing/uninstalling the app etc. I am using an iPhone 5s, on the latest version of iOS. I've had this problem in a wide range of Cloud locations, mostly in and around London. It's been going on for a while - I mostly give up on making it work and forget for a few months and then try again. It's incredibly frustrating - a solution would really be appreciated!

I have found that having a configuration profile installed on the iPhone (at Settings>General>Profile) helps a lot, but apologies I'm blowed if I can remember when or how I installed it! Once installed, the iPhone just automagically connects to a Cloud WiFi hotspot when it's in range - which means there's no need to fire up the Sky Wifi app at all. If you can find out how to get the profile installed, perhaps it will solve this problem?

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    *Check this out:-*
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