Skydrive.exe crashes on Windows 8.1 Pro RTM

I'm trying to get Skydrive working on a fresh install of Windows 8.1 Pro RTM.  When I go to Skydrive (show my files in skydrive) via the "metro" app, the view is empty.  When I look at the skydrive folder in explorer.exe, it's also
empty. 
I went to a command prompt running as an administrator and ran "skydrive /shutdown" followed by "skydrive" in order to reboot skydrive.  When I attempt to start skydrive, I get two entries in the Event Log.  The second event
viewer message refers to a file named Report.wer that contains info about the crash.  I've attached the contents of both eventvwr entries and the contents of Report.wer.
I'm wondering if this has anything to do with Skydrive Pro being installed by the Office 2013 installer that comes from my Office 365 subscription. 
Any thoughts on how to fix skydrive.exe? 
Thanks,
-Ben
*** START OF ENTRY #1 ***
Log Name:      Application
Source:        Application Error
Date:          10/18/2013 1:54:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      modena.benday.local
Description:
Faulting application name: SkyDrive.exe, version: 6.3.9600.16384, time stamp: 0x5215d0a0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x6ec
Faulting application start time: 0x01cecc2b2291a23c
Faulting application path: C:\Windows\system32\SkyDrive.exe
Faulting module path: unknown
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-18T17:54:47.000000000Z" />
    <EventRecordID>5241</EventRecordID>
    <Channel>Application</Channel>
    <Computer>modena.benday.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SkyDrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>00000000</Data>
    <Data>0000000000000000</Data>
    <Data>6ec</Data>
    <Data>01cecc2b2291a23c</Data>
    <Data>C:\Windows\system32\SkyDrive.exe</Data>
    <Data>unknown</Data>
    <Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
< /Event>
*** END OF ENTRY #1 ***
*** START OF ENTRY #2 ***
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/18/2013 1:54:48 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      modena.benday.local
Description:
Fault bucket 125375516, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: SkyDrive.exe
P2: 6.3.9600.16384
P3: 5215d0a0
P4: StackHash_fc6e
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: PCH_B0_FROM_KERNEL32+0x00000000000E957A
P9:
P10:
Attached files:
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901
Analysis symbol:
Rechecking for solution: 0
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Report Status: 0
Hashed bucket: 6159b27cd9fa18957f6e24562298e260
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-18T17:54:48.000000000Z" />
    <EventRecordID>5242</EventRecordID>
    <Channel>Application</Channel>
    <Computer>modena.benday.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>125375516</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>SkyDrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>StackHash_fc6e</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>00000000</Data>
    <Data>PCH_B0_FROM_KERNEL32+0x00000000000E957A</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
    <Data>0</Data>
    <Data>6159b27cd9fa18957f6e24562298e260</Data>
  </EventData>
< /Event>
*** END OF ENTRY #2 ***
*** START OF Report.wer ***
Version=1
EventType=APPCRASH
EventTime=130265924878577799
ReportType=2
Consent=1
UploadTime=130265924880749087
ReportIdentifier=605dbfab-381e-11e3-8255-406c8f337b4e
IntegratorReportIdentifier=605dbfaa-381e-11e3-8255-406c8f337b4e
NsAppName=SkyDrive.exe
Response.BucketId=6159b27cd9fa18957f6e24562298e260
Response.BucketTable=4
Response.LegacyBucketId=125375516
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SkyDrive.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16384
Sig[2].Name=Application Timestamp
Sig[2].Value=5215d0a0
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_fc6e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=00000000
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_B0_FROM_KERNEL32+0x00000000000E957A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fc6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fc6e14469e9be21ccec6d1e7f94ef71a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1bdc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1bdc6a015c688a7765d304004fa496f9
UI[2]=C:\Windows\system32\SkyDrive.exe
UI[3]=SkyDrive Sync Engine Host has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\system32\SkyDrive.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[6]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\COMCTL32.dll
LoadedModule[7]=C:\Windows\system32\SkyDriveTelemetry.dll
LoadedModule[8]=C:\Windows\system32\SyncEngine.DLL
LoadedModule[9]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[10]=C:\Windows\system32\SHELL32.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[14]=C:\Windows\system32\SspiCli.dll
LoadedModule[15]=C:\Windows\system32\dwmapi.dll
LoadedModule[16]=C:\Windows\system32\VERSION.dll
LoadedModule[17]=C:\Windows\system32\ole32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\RPCRT4.dll
LoadedModule[20]=C:\Windows\system32\GDI32.dll
LoadedModule[21]=C:\Windows\system32\winbici.dll
LoadedModule[22]=C:\Windows\system32\wevtapi.dll
LoadedModule[23]=C:\Windows\system32\WINHTTP.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\XmlLite.dll
LoadedModule[26]=C:\Windows\system32\loadperf.dll
LoadedModule[27]=C:\Windows\system32\Secur32.dll
LoadedModule[28]=C:\Windows\system32\WININET.dll
LoadedModule[29]=C:\Windows\system32\PROPSYS.dll
LoadedModule[30]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[32]=C:\Windows\system32\NSI.dll
LoadedModule[33]=C:\Windows\system32\iertutil.dll
LoadedModule[34]=C:\Windows\system32\IMM32.DLL
LoadedModule[35]=C:\Windows\system32\MSCTF.dll
LoadedModule[36]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[37]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[38]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[41]=C:\Windows\system32\rsaenh.dll
LoadedModule[42]=C:\Windows\system32\bcrypt.dll
LoadedModule[43]=C:\Windows\system32\profapi.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\System32\IDStore.dll
LoadedModule[47]=C:\Windows\System32\wlidprov.dll
LoadedModule[48]=C:\Windows\System32\netprofm.dll
LoadedModule[49]=C:\Windows\system32\apphelp.dll
LoadedModule[50]=C:\Windows\System32\SkydriveShell.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=SkyDrive Sync Engine Host
AppPath=C:\Windows\system32\SkyDrive.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=58F36FD04AC6489A8303F7AC8A7EFE3B
*** END OF Report.wer ***
Benjamin Day - Microsoft MVP for Visual Studio ALM - http://www.benday.com/blog

I think I found a fix!
I went looking at %LocalAppData%\Microsoft\Windows\SkyDrive\logs and found some messages in the SyncEngine*.etl files in that dir.  (BTW, Visual Studio wants to open those *.etl files but it doesn't show anything.  It's easier to open these
files in Notepad and wade through the mess of hex.  Eventually, you'll come to readable text.)  The messages were:
1) Failed to show/hide SkyDrive Shell Items, error code: 0x80070002
2) Unable to correctly read and parse the ClientPolicy.ini file
A quick search brought up some posts complaining about the Win-X shortcut being broken.  (link) 
I tried my Win-X key and it was indeed not working.  That forum discussion led to
another forum post about Skydrive generating a lot of extra empty Skydrive folders in the user profile dir.   
These posts suggested some commands to run from an Administrative command prompt.  
*** START OF SCRIPT ***
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{8E74D236-7F35-4720-B138-1FED0B85EA75}\ShellFolder /v Attributes /t reg_dword /d 0x00100000 /f
reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /f >NUL 2>NUL
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v Version /t REG_SZ /d "1" /f
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v StubPath /t REG_SZ /d "\"%ProgramFiles%\windows-8-fixes\fixWinX.cmd\"" /f
xcopy /S /C /I /Q /H /R /Y "%PUBLIC%\..\Default\AppData\Local\Microsoft\Windows\WinX\**" "%LocalAppData%\Microsoft\Windows\WinX"
*** END OF SCRIPT ***
I ran the above commands and SKYDRIVE IS WORKING!!!!!!!!! :)
Thanks for the help everyone!
-Ben
Benjamin Day - Microsoft MVP for Visual Studio ALM - http://www.benday.com/blog

Similar Messages

  • HT5925 AppleIEDAV.exe crashes everytime Windows 7 64 bit opens

    AppleIEDAV.exe crashes everytime Windows 7 64 bit opens. Any ideas?
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: AppleIEDAV.exe
    Application Version: 1.2.12.0
    Application Timestamp: 52867716
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000005
    Exception Offset: 0002e41b
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    This just started to happen. I'm using IE 11. Of course.. Safari is dead.
    Thank you!

    Remove or uncheck Bookmarks in your iCloud control panel. That is what is causing most of the problems. At least that is what I've been able to gleen from reading other posts here in the forum.

  • [Guide] Windows 8.1 PRO RTM clean install on Yoga 13 from a USB Stick

    Hello everyone,
    I recently installed Windows 8.1 Pro RTM successfully so I thought it may be useful to share the steps here.
    Disclaimer: Please proceed with caution. I'm not responsible for any gain, loss, or harm done to you, your device, or your data.
    Link to picture
    Pre-requisites:
    1- Windows 8.1 RTM ISO image. (Available on the internet)
    2- Windows 8 Pro license key. (Yes, It works with 8.1 also)
    3- Windows 7 USB/DVD Download tool
    4- Lenovo Yoga 13 Windows 8 Drivers
    5- USB Stick or HDD with at least 4GB space. (Note: All data on disk will be erased)
    Steps:
    1- Important: Take a full backup of HDD.
    2- Plugin the USB disk then open Windows 7 USB/DVD Download Tool.
    3- Point to WIN8.1 ISO image path and wait for the wizard to finish.
    4- After the wizard completes succefully, keep the USB stick plugged in and then restart the device in UEFI mode.
    ( + C -> Settings -> General -> Advanced -> Restart now -> Use a device -> USB UEFI Device).
    5- It shall boot from the USB device and begin Windows setup wizard.
    6- Specify the preferred language and enter the license key and choose advanced installation.
    7- In disk allocation wizard, delete partitions with the following labels: LENOVO, WINRE_DRV, SYSTEM_DRV
    (Warning: Don't erase partition labeled PBR_DRV as this will erase the Lenovo recovery drive).
    8- Select the resulted unallocated space (should be around 106 GB) and click next.
    9- Now wait until Windows completes installation.
    10- Customize Windows, install Windows drivers downloaded earlier and restore your backup.
    11- Voila, shall you encounter any problems don't hesitate to ask me.
    Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules
    Solved!
    Go to Solution.

    Sorry, forgot to mention that in order to boot from UEFI the flash drive must be formatted as FAT32. Windows USB and DVD tool supports only NTFS, So after creating the bootable image, copy all the files from the flash drive to the HDD then format the flash drive as FAT32 then copy the files back from the HDD to the flash drive. The flash drive will still be bootable.

  • HP Pavilion P2-1013w Desktop PC - UEFI Install with WIndows 8.1 Pro RTM causes hang

    I have an HP Pavilion P2-1013W Desktop PC with the UEFI enabled bios.
    With Windows 8.1 Pro RTM Build (MSDN Download available now from Microsoft - Released September 17th 2013 - Again,. this is 8.1, a.k.a. Windows Blue RTM)
    SATA Mode is set to AHCI
    BIOS is UEFI Enabled
    I boot from the Windows 8.1 Pro USB Installation Media using the UEFI: USB Storage option, Windows Setup starts. I get to the partitions screen, remove the partitions then click New. Windows Setup creates the 4 Partitions (Recovery, MSR, System and Primary) as expected.
    When I click Next and Setup begins to copy files, the system locks up. The mouse pointer stops moving, keyboard is unresponsive, and it will sit at 0% for as long as it's left on.
    After checking, Microsoft makes a few notes about the requirements. Setup will not run if the OS does not match the UEFI 'bitness'. If this were the issue, I would get a text-mode message about it being the wrong architecture. I don't get that. I get the install wizard, so it is supported.
    http://technet.microsoft.com/en-us/library/hh824898.aspx Has more information.
    And I suspect this is a version problem as the original Windows 7 install was a UEFI install, not Legacy. It appears the BIOS firmware I have installed is not compatible with Windows 8.1.
    Will an update be made available? Or will I have to revert to WIndows 7 UEFI, and upgrade?

    Hello JODYL1,
    Please click here to check for any updates that are available.
    Click the KUDOS star on the left to say “thanks” for helping!
    Please mark a reply “Accept as Solution” if it solved your issue so others can find it.
    I work on behalf of HP.
    I worked on behalf of HP.

  • Remote Desktop to servers crashes on Windows 8.1 Pro

    Hi All,
    I have done a search for this issue previously, but have been unable to find any information relating to my specific issue.
    I have a Windows 8.1 Lennovo workstation with a pretty fresh install, and about 50% of the time I connect to our Windows 2003/2008R2 servers using remote desktop connection, it hangs, and tells me it has stopped responding.
    I then have to force close the application and try again.
    Having a look in the event viewer, I can see the below entries:
    First, an event ID 1001, which is Windows Error reporting, containing the below info:
    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: mstsc.exe
    P2: 6.3.9600.16384
    P3: 5215e2b5
    P4: bced
    P5: 134217729
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    Attached files:
    C:\Users\edmonds\AppData\Local\Temp\WERB565.tmp.appcompat.txt
    C:\Users\edmonds\AppData\Local\Temp\WERB576.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\edmonds\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_mstsc.exe_85bb93ec22754eb0631313fedba5dc3f456c90_4012f314_1a43c12d
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: ed4f9264-425c-11e4-be89-00173f416a8b
    Report Status: 97
    Hashed bucket: 
    This is followed by id 1002, which is an application hang, containing the below info:
    The program mstsc.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 18d8
     Start Time: 01cfd6693706de0c
     Termination Time: 16
     Application Path: C:\WINDOWS\system32\mstsc.exe
     Report Id: ed4f9264-425c-11e4-be89-00173f416a8b
     Faulting package full name: 
     Faulting package-relative application ID: 
    Interestingly enough, I had the same issue on my previous Fujitsu PC, which was also running Windows 8.1 Pro x64. I suspect it is some application I have installed on the machine causing the issue, but I don't have anything unusual installed.
    If the above sheds any light on this, I will thank you in advance for any advice you can offer.
    Thanks
    Eds

    Hi,
    According to your description, since system is just fresh installed, it should not other application cause this problem. It is most probably caused by Certificate or Firewall problem, please try to disable Firewall or upgrade your RDP Certificate for test.
    Certificate Requirements for Windows 2008 R2 and Windows 2012 Remote Desktop Services:
    http://blogs.technet.com/b/askperf/archive/2014/01/24/certificate-requirements-for-windows-2008-r2-and-windows-2012-remote-desktop-services.aspx
    In addition, for RDP client crash problem, I would like to suggest you follow Andre's suggestion in the link below to colect RDP crash dump file, then upload the dump file to your OneDrive and post the sharing link here.
    http://social.technet.microsoft.com/Forums/systemcenter/en-US/07b758db-7bba-4624-9bb4-d51b5e95e64a/windows-81-rdp-crashes-very-frequently-after-upgrade-from-windows-8?forum=w8itpronetworking
    Roger Lu
    TechNet Community Support

  • File Explorer (explorer.exe) Crashes in Windows 8.1 at shutdown

    Hi,
    Iv been running a custom built PC with Windows 8.1 (Win7 upgrade to Win8 then 8.1) Now since a couple of weeks after Win8.1, which was running perfectly fine up until last month when I Started to get these Explorer.exe crashes, Im  quite knowledge able
    with PC so iv done various things such as System Restore (as far back a could) and also followed all the guides on using the Registry editor to disable the Shell Extensions, in addition iv also used Registry Recycler but all to no avail. I then saw this support.microsoft.com/kb/2929203
    and decided to use the charms bar to shut down but it still made no difference at all.
    I don't really want to preform a refresh because i have so many Desktop Programs installed and i have only had this issue since around Mid way through last month, each time on shut down the instructions (referenced memory) are different but all structured
    like: "The instruction at 0x referenced memory at 0x. The memory could not be read. Please if you could help me find a solution to solve this problem with
    out preforming a refresh, I know this could be a a program but event viewer tells me nothing so I would greatly appreciate any help.
    My System Specs are as follows:
    MB: Asus Sabertooth FX R2
    CPU: FX6300
    GPU: GTX660
    RAM: 8GB DDR3 1600
    OS: Windows 8.1 Pro 64bit With Latest Updates
    If you require any other info just ask :-)

    Another Update after changing some options in Event Viewer I get this two logs from each crash at shutdown: 
    The process C:\WINDOWS\Explorer.EXE (DESKTOP) has initiated the power off of computer DESKTOP on behalf of user Desktop\Calum for the following reason: Other (Unplanned)
     Reason Code: 0x0
     Shut-down Type: power off
     Comment:
    Followed by:
    Application pop-up: explorer.exe - Application Error : The instruction at 0xffffffff referenced memory at 0xffffffff. The memory could not be written.
    Click on OK to terminate the program
    EDIT: I also got the time of the first reported error: 02/02/2014 04:50:26

  • Sapinst.exe crashes on Windows 7 (ver. 6.1)

    Hi,
    I am trying to install Netweaver CE 7.11 on Windows 7 64-bit. Yes, I know it is not supported. But still, I would like to ask right about the reason sapinst.exe crashes.
    So, sapinst.exe can be launched in Win 7 native mode, but it is not compliant with OS compatibility. So I am trying to launch it in Vista mode. But sapinst.exe crashes with error log like this (sorry for flood, but see below).
    At the same time sapinst.exe launches in Win 7 native mode + 32-bit sapinst.exe launches in Vista mode. Only 64-bit sapinst crashes in Vista mode. I suspect this is related just to JVM and near that, and may be solved. Please, advise, if someone has more expertise than me or experience with such or similar situations.
    Thank you.
    Regards,
    Anton
    An unexpected error has been detected by SAP Java Virtual Machine:
    EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000076def2d5, pid=2852, tid=1484
    Java VM: SAP Java 64-Bit Server VM (5.1.000 Feb 13 2007 23:26:13 - 01_REL - optU - bas2:69696 (mixed mode))
    Problematic frame:
    C  ntdll::RtlCaptureContext+0x85 (0x4f2d5)
      T H R E A D  -
    Current thread (0x0000000000a4f3c0):  JavaThread "main" [_thread_in_Java, id=1484]
    siginfo: ExceptionCode=0xc0000005, reading address 0xffffffffffffffff
      P R O C E S S  -
    Java Threads: ( => current thread )
      0x00000000202dc930 JavaThread "HttpServer" [_thread_in_native, id=4028]
      0x00000000202dc580 JavaThread "HttpWorker" [_thread_blocked, id=3948]
      0x00000000202dc1d0 JavaThread "HttpWorker" [_thread_blocked, id=6148]
      0x00000000202dba70 JavaThread "HttpWorker" [_thread_blocked, id=2116]
      0x00000000202ddf50 JavaThread "AlarmClock" [_thread_blocked, id=1000]
      0x00000000202db310 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=7144]
      0x0000000020143230 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=5636]
      0x000000001f37f8c0 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=6060]
      0x000000001f37f1b0 JavaThread "AWT-Windows" daemon [_thread_in_native, id=316]
      0x0000000020010bc0 JavaThread "AWT-Shutdown" [_thread_blocked, id=1020]
      0x000000001f027180 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5528]
      0x000000001f026880 JavaThread "CompilerThread1" daemon [_thread_blocked, id=5116]
      0x000000001f01fa70 JavaThread "CompilerThread0" daemon [_thread_blocked, id=5336]
      0x000000001f01f060 JavaThread "AdapterThread" daemon [_thread_blocked, id=6240]
      0x000000001f01e2f0 JavaThread "Control Handler" daemon [_thread_blocked, id=6532]
      0x000000001f01da00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=6072]
      0x000000001f018af0 JavaThread "JDWP Event Helper Thread" daemon [_thread_blocked, id=6636]
      0x000000001f014d10 JavaThread "JDWP Transport Listener: dt_socket" daemon [_thread_blocked, id=4964]
      0x000000001e805070 JavaThread "Finalizer" daemon [_thread_blocked, id=2964]
      0x000000001e8030f0 JavaThread "Reference Handler" daemon [_thread_blocked, id=324]
    =>0x0000000000a4f3c0 JavaThread "main" [_thread_in_Java, id=1484]
    VM Arguments:
    jvm_args: -Xmx256M -Dsun.java2d.noddraw=true -Dsap.env.var.javahome=SAPINST_JRE_HOME -agentlib:jdwp=transport=dt_socket,server=y,address=8000-8100,suspend=n
    classpath: C:\Users\user1\AppData\Local\Temp\sapinst_exe.5632.1284041309\jar\instgui.jar
    java_command: SDTGui instwizard host=localhost port=21201 -nolock
    Launcher Type: SAP_STANDARD
    Environment Variables:
    PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Microsoft Application Virtualization Client;C:\Program Files\ThinkPad\Bluetooth Software\;C:\Program Files\ThinkPad\Bluetooth Software\syswow64;
    USERNAME=user1
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 37 Stepping 2, GenuineIntel
    current directory: C:\Users\user1\Desktop\CE711_01_IM_WIN_X86_64_ADA
      S Y S T E M  -
    OS: Windows Vista Build 6000
    CPU:total 4 em64t ht
    Memory: 4k page, physical 4050608k(1810264k free), swap 8406516k(5986780k free)
    vm_info: SAP Java 64-Bit Server VM (5.1.000) for windows-amd64, built on Feb 13 2007 23:26:13 by unknown with MS VC++ 8.0
    hostname: IEVN60202577A

    Also, I noticed that possibly JVM crashes in ntdll.dll. Here are some libs, from the errorlog:
    0x0000000000400000 - 0x0000000000415000      C:\Users\i057882\AppData\Local\Temp\sapinst_exe.5528.1284043695\jre\bin\java.exe
    0x0000000076da0000 - 0x0000000076f4b000      C:\Windows\SYSTEM32\ntdll.dll
    0x0000000076c80000 - 0x0000000076d9f000      C:\Windows\system32\kernel32.dll
    0x000007fefcdb0000 - 0x000007fefce1b000      C:\Windows\system32\KERNELBASE.dll
    0x000007fefecb0000 - 0x000007fefed8b000      C:\Windows\system32\ADVAPI32.dll
    0x000007fefe980000 - 0x000007fefea1f000      C:\Windows\system32\msvcrt.dll
    Exception always occurs here: EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc= 0x0000000076def2d5
    So I assume ntdll.dll is the place where crash happens. Am I right? And what could it mean?
    Thanks.
    Anton
    Edited by: Anton Shabinskyi on Sep 9, 2010 5:59 PM

  • FlashPlayerPlugin_11_5_502_146.exe crashes in Windows 8 Pro using Firefox 18.01

    After upgrading to Windows 8 Pro 64 bit from Windows 7, every page which has Flash content produces this error message:
    'The instruction at 0x71a30000 referenced memory at 0x71a30000. The memory could not be written.
    Click on OK to terminate the program'
    If there are several Flash videos, it produces this error message for each one.
    This does not happen on Internet Explorer, Google Chrome, Opera, or Safari. However, I do all my web development on Firefox because of good third party tools, so this is a real problem for me.

    I disabled the protected mode as instructed, and the problem has resolved itself.
    Many thanks.

  • Skype crashes randomly Windows 8.1 Pro

    I'm having an issue where my skype is crashing randomly on my computer at work. 
    It's making it very frustrating to use. My guess is it's a video driver issue but I downloaded a new driver for that already.
    Here is the information from my event viewer.
    Event ID: 1000
    Source: Application Error
    Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x50d22611
    Exception code: 0xc0000005
    Fault offset: 0x00006620
    Faulting process id: 0x1248
    Faulting application start time: 0x01d0568cf71d80f0
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: b42b49c6-c29d-11e4-be8e-180373b05a9b
    Faulting package full name:
    Faulting package-relative application ID:
    Solved!
    Go to Solution.

    Try to remove/rename the AMDh264Enc32.dll file.
    http://community.skype.com/t5/Windows-desktop-client/Skype-Crashes-Video-Driver/m-p/3602167#M297129

  • Frequent aero crashes in Windows 7 - Macbook Pro 2010

    Hi all,
    has anyone come across this issue?
    I have had continuous Aero crashes in my Windows 7 x64 installation and the new Macbook Pro 2010 with nvidia 330m.
    During window resizing, video playback, aero and the whole desktop window manager will frequently crash. I have reinstalled twice the operating system, installed alternate nvidia forceware drivers (from laptopvideo2go.com) with no success.
    When such a crash occurs the following error message is recorded in the Windows Event Log, Application category: 'The Desktop Window manager has encountered a fatal error'.
    Any feedback will be appreciated.
    Thanks
    Theo

    I'm not quite sure what I'm supposed to paste over! Here's what happens to me. I've got 257.15 downloaded and extracted. Then I go here:
    http://www.laptopvideo2go.com/enhancer
    I select driver version 257.15, set it for performance, select a number of different options on the page, most of which mean nothing to me, and download a ile named nv4_disp.inf. The problem is that I can't "replace" that file because that file doesn't exist in the driver installation folder. There are a lot of inf files, but none of them have that name.
    I've tried to install directly from the generated inf file by selecting update driver on the display adapter, then going manually to the inf file. It works up to the point where it shows me the 330M as compatible hardware, but when I try to install it, it says it encountered an error while attempting to install it, "The system cannot find the file specified."
    So what's up with my inf file? I'm thinking I'm doing something wrong there.
    One thing that may complicate this is that I uninstalled and deleted the Boot Camp driver while following another set of instructions on how to fix this issue. Do I need to reinstall that driver, by chance? Then upgrade from that?
    Any tips on how to recover and get back working again (preferably with updated less crash prone drivers!) would be hugely appreciated. I do development on Windows 7 and have been having a LOT of crash issues related to this!

  • Java.exe crashes with windows access exception

    When OracleASHome102HTTPServer starts I get a Win2000 access exception c0000005 on java.exe. Little DrWatson window pops up... O9i logs Logs show nothing. Only drwatson shows problem info, assembler dump, ets...
    Anyone know what's wrong? I've got O9iAS 1.0.2.0, Win2000SP1, Pentium 4, 1.4GHz, 512Mg RAM?
    I know there is a problem with the jre JIT compiler on the P4. Got around this during O9iAS installation by using the '-nojit' parameter on all invocations of jrew.exe and jre.exe. Is my java.exe problem still with the P4 chip?
    Regards,
    Jim Anderson

    solution
    I have solved the problem,and the method as follows:
    1.look for the dll file:symcjit.dll(the path is %oracle_home%\Apache\jdk\jre\bin) ,
    2.change the extension to .old
    3.restart the httpServer
    4.ok
    try it,and hope you good luck

  • CVI 2013 clang.exe crashes at wrong "extern dllexport"

    Another issue...
    #include <utility.h>
    extern DLLEXPORT int crashme;
    int __stdcall WinMain (HINSTANCE hInstance, HINSTANCE hPrevInstance,
    LPSTR lpszCmdLine, int nCmdShow)
    if (InitCVIRTE (hInstance, 0, 0) == 0)
    return -1; /* out of memory */
    crashme = 1;
    return 0;
    This makes clang.exe crash (using Windows 8, maybe it matters).
    /* Nothing past this point should fail if the code is working as intended */

    Hello!
    Thanks for reporting the issue. I have filed bug report # 423475 for the problem.
    However, it appears to me that you're trying to import "crashme" from a DLL into your project. Did you mean to use DLLIMPORT instead of DLLEXPORT? DLLEXPORT suggests that you're trying to export crashme from the current project and it's a little unusual to reexport a variable that you've just imported with "extern". (Unusual but no excuse for clang crashing.)
    Sorry, the import/export directives are a big confusing. I'll try to summarize:
    extern int x;
    Variable x is declared externally and you're importing it from some other file into this file.
    DLLIMPORT int x;
    Variable x is declared externally in a DLL and you're importing it into this file.
    DLLEXPORT int x;
    Variable x is declared in this file (which is part of a DLL) and you're exporting x from the DLL for use in other DLLs/EXEs.
    Thanks,
    Peter

  • Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.

    Team,
    Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.
    I have tired.
    1. Updating Intel Graphics Card. (unsuccessful)
    2. Logging in and out of creative cloud. (unsuccessful)
    See log below.
    Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
    Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
    Exception code: 0xc0000005
    Fault offset: 0x0000000000024ac8
    Faulting process ID: 0x1448
    Faulting application start time: 0x01cfe6c7bd37e765
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report ID: 072b7ff9-52bb-11e4-825f-600292e27add
    Faulting package full name:
    Faulting package-relative application ID:

    Well it came installed on my brand new Windows 8 pro w530 I received 4 weeks ago and has never worked. When you try to open power manager it just crashes. If you uninstall it the Lenovo software just keep reinstalling it. If you uninstall the Lenovo PM driver but do not reboot you can then open Power Manager. The minute you reboot the Lenovo software reinstallls the driver. 
    Why would Lenovo install software on a brand new Windows 8 laptop that is broken and useless? Tech support is absolutely no help they transfer you to the software department which wants to charge you to fix a problem that Lenovo created!!! It is crazy!! I was hoping someone here could solve this problem or maybe someone at Lenovo would see this and get the problem resolved. Tech support has been useless. I reported the problem to them at least 5 times.

  • Windows 8.1 pro Remote App crashes connecting to 2012 Remote Desktop Web Access published application

    Using 2012 Remote Desktop Web access to gain access to published applications. The workstation was a Windows 8.1 (home) upgraded to Windows 8.1 Pro with the Media Center add on. Launching the url to the login page for the RDW works fine. When the app is
    clicked on to launch the Remote App crashes. How do I get it to properly connect. Other Windows 8.1 pro workstations work. Although none were upgraded from the 8.1 (home) Here is the event.
    Faulting application name: mstsc.exe, version: 6.3.9600.16384, time stamp: 0x5215e2b5
    Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x530895af
    Exception code: 0xc0000005
    Fault offset: 0x0000000000065e8e
    Faulting process id: 0xab4
    Faulting application start time: 0x01cf5f2ed029e83f
    Faulting application path: C:\Windows\System32\mstsc.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 21a471d6-cb22-11e3-8263-a0886933dd25
    Faulting package full name:
    Faulting package-relative application ID:

    More info.
    The computer is brand new HP.
    Windows 8.1 pro with media center
    processor Intel i7-4700mq - 12gig ram -64bit
    Full windows touch support with 10 touch points 
    The computer is connecting to a 2012 Server hosted on Microsoft's Azure platform. Trying to access applications hosted by this server with Remote Desktop Web services. The computer can RDP using just the mstsc.exe to other computers and to the server with
    no problem.
    The computer presents the following msg box  Body: Remote Desktop Connection has stopped working. I have tried the following to resolve this and narrow the scope:
    -Created a new user account for the computer with admin rights, rebooted and logged in as the new user.
    -Tried a different user account for the portal, that does work. The user does not show up as connected.
    -All MS updates were loaded.
    -Added these changes to the registry to keep alive the connection: HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Gateway\Transports\Rpc-----HttpKeepAliveTimeout=dword:00000001
    And HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client----RDGClientTransport=dword:00000001
    Loaded this update http://support.microsoft.com/kb/2919394/EN-US
    -Removed all printers
    -Removed Antivirus
    -Added the server to HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default
    -Disabled everything in MSCONFIG startup
    -Ran sfc /scannow as administrator - no integrity violations
    Any suggestions?

  • 8i EE Setup.exe crash - XP Pro and AMD X2 CPU

    When trying to install 8i on my XP Pro (SP2) box with and AMD X2 3800+, setup.exe crashes as soon as it is run. I've tried the fix for P4s (renaming the symcjit.dll instances), but to no avail. This happens wherever the setup.exe is run from.
    Has anyone encountered this problem and managed to fix it?

    Hope you realize that Microsoft has changed a number of the kernel APIs with XP. Oracle8i was written to older APIs and you may experience crashes, possibly at random, simply because you are trying to run things in an incompatible way.
    (I see this as a bit like buying a new car chassis and putting in an old engine and transmission - there is a lot of tinkering required to get the motor mounts to match.)
    In my experience, people who have made 8i work on XP Pro have generally upgraded XP from an older OS and have been lucky enough to have the old APIs still lying around.
    Suggest you try moving up to a newer version of Oracle and, if necessary, use the compatibility parameter to keep compatibility.

Maybe you are looking for