Skype 7.0 shuts Down When Starting

Question

Hello, I'm having a problem with skype. I get the error message that Skype has encountered a problem and needs to restart. But every time I restart, the same message pops up.
I tried the solution from the following thread:
http://community.skype.com/t5/Windows-archive/Skyp​e-crashes-after-login/m-p/410337/highlight/true#M3​...
But I couldn't find any of the files listed on my computer. I then tried to use previous versions of Skype (6.2 and then 5.6), as well as uninstalling and reinstalling Skype. But those didn't work either, and I kept getting the same error message as the first time I tried it.
This is the error code I get:
Faulting application name: Skype.exe, version: 7.0.0.102, time stamp: 0x54897 add Faulting module name: Skype.exe, version: 7.0.0.102, time stamp: 0x54897add Exception code: 0xc0000005 Fault offset: 0x00ac982a Faulting process id: 0x2438 Faulting application start time: 0x01d02aec3eb05f17 Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe Report Id: 89454d62-96df-11e4-8459-c0f8daea7b56
Any help would be appreciated! Thank you.
Solved!
Go to Solution.

Answer 1

Please,  run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.