Skype 7.1 has stopped working

Hello,
for the past month, on startup on Skype (7.1), appears the message "Skype has stopped working".
I have installed and uninstalled it several times but couldn't fix the problem.
I also had problems with IE11, so yesterday I managed to have IE9 instead and it is now working.
Can someone help me?
Thank you
Solved!
Go to Solution.

D3D11.dll, version: 6.2.9200.16570 was most likely installed with KB2670838 Windows Platform Update (http://support.microsoft.com/kb/2670838) or with IE11 update.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Similar Messages

Skype 7.7 has stopped working on Windows 10

Hi Everyone, After some updates on Windows 10 (Licensed), my Skype ver 7.7 stopped working. I have tried to do the following to see if its fixed but nothing has made it to work so far, 1- Reset all Skype Settings2- Uninstall and re-install multiple times3- Cleared all IE temp folder and cache4- Followed the options mention in this thread (http://community.skype.com/t5/Windows-desktop-client/Skype-7-7-has-stopped-working/m-p/4055780#M357080) Event viewer has following warning against 'RestartManager' source, Application 'C:\Program Files (x86)\Skype\Phone\Skype.exe' (pid 10264) cannot be restarted - Application SID does not match Conductor SID.. DxDiag log file is attached. Help appreciated.

After my last reinstall..i got it to work however it took me a restart which i missed in my previous steps.. Problem solved

Skype 7.5 has stopped working on Windows 7

Hello everyone
I keep getting the "Skype has stopped working" error message whenever I start Skype. I'm using Windows 7, updated with all the recent updates. Skype was working fine up until yesterday (it crashed occasionaly, but was useable. I have tried reinstalling Skype, but it didn't help.
I have provided the error log. Thank you in advance to all who read this and I hope that someone can help me.
Attachments:
error log.png ‏58 KB

Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Skype 7.6 has stopped working on windows 8.1

getting the "skype has stopped working" error every time I open skype, ran directx diagnostics, all's fine there. Ran event viewer and got this error message for skype: Faulting application name: Skype.exe, version: 7.6.0.105, time stamp: 0x559165ab
Faulting module name: Skype.exe, version: 7.6.0.105, time stamp: 0x559165ab
Exception code: 0xc0000094
Fault offset: 0x00406887
Faulting process id: 0x4ef4
Faulting application start time: 0x01d0b8ed6271df52
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: a4952128-24e0-11e5-8275-0c8bfd12fb96
Faulting package full name:
Faulting package-relative application ID: I have uninstalled and reinstalled skype twice, all my drivers are up to date. Not sure what needs to be fixed. system info is:Processor: Intel Core i5-4200U CPU @ 1.60GHz 2.30GhzRAM: 6.00GBSystem type: 64bit

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype 7.5 "has stopped working" on windows 8.1

Crashes on startup. I installed lates updates.
Log:
Faulting application name: Skype.exe, version: 7.5.0.102, time stamp: 0x556dd64c
Faulting module name: Skype.exe, version: 7.5.0.102, time stamp: 0x556dd64c
Exception code: 0xc0000094
Fault offset: 0x00bd8c5d
Faulting process id: 0x79c
Faulting application start time: 0x01d0a5b700a8ac41
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 4088dd8f-11aa-11e5-beec-002522eb04b2
Faulting package full name:
Solved!
Go to Solution.

Solved by deleting all skype settings.
http://community.skype.com/t5/Windows-desktop-client/Skype-has-stopped-working/td-p/2965040

Skype 7.4 has stopped working.

I have made sure that all my drivers are up to date and that windows is also all up to date. I've uninstalled Skype and rebooted and installed Skype again and nothing seems to work. I'm at a lose as to what to do. Here is my error message:
Faulting application name: Skype.exe, version: 7.4.80.102, time stamp: 0x55311f54
Faulting module name: Skype.exe, version: 7.4.80.102, time stamp: 0x55311f54
Exception code: 0xc0000094
Fault offset: 0x00b80b0d
Faulting process id: 0x724
Faulting application start time: 0x01d081d095607065
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: d5fa0194-edc3-11e4-a716-0862664a33e0

All of a sudden I am getting a "Skype has stopped working" error every time I try to open.
Please help. I tried most if not all of the suggestions on line. Thank you!
Here is application error log and I included Direct X Log. Thanks again for assistance...
Log Name:      Application
Source:        Application Error
Date:          5/2/2015 6:07:39 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LivingRoom
Description:
Faulting application name: Skype.exe, version: 7.4.80.102, time stamp: 0x55311f54
Faulting module name: mshtml.dll, version: 11.0.10074.1, time stamp: 0x553c5bab
Exception code: 0x4000001f
Fault offset: 0x00db59e7
Faulting process id: 0x14c0
Faulting application start time: 0x01d0852465ca61c3
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SYSTEM32\mshtml.dll
Report Id: 6c536df0-c62f-482a-a526-293cc91c7922
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-02T22:07:39.000000000Z" />
    <EventRecordID>3427</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LivingRoom</Computer>
    <Security />
</System>
<EventData>
    <Data>Skype.exe</Data>
    <Data>7.4.80.102</Data>
    <Data>55311f54</Data>
    <Data>mshtml.dll</Data>
    <Data>11.0.10074.1</Data>
    <Data>553c5bab</Data>
    <Data>4000001f</Data>
    <Data>00db59e7</Data>
    <Data>14c0</Data>
    <Data>01d0852465ca61c3</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>C:\Windows\SYSTEM32\mshtml.dll</Data>
    <Data>6c536df0-c62f-482a-a526-293cc91c7922</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>
Attachments:
DxDiag.zip ‏15 KB

Skype 7.1 has stopped working, a problem caused th...

hi!
I downloaded skype for the first time to my laptop, and when I tried to run the installer - the following window popped "skype has stopped working, a problem caused the program to stop working correctly". I checked the event viewer, there I found:
Faulting application name: Skype.exe, version: 7.1.60.105, time stamp: 0x54c26993
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x77970c02
Faulting process id: 0x1268
Faulting application start time: 0x01d047721e6f183f
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 5ef01313-b365-11e4-90cd-e006e67588b6
what can I do to fix this?
thanx!
Mel

If your Internet Explorer is broken, then the same will be the case with Skype.
Try now to uninstall IE11 and let Windows to revert your Internet Explorer to the previous IE10 or IE9 version.
In order to uninstall IE11 you should go to Windows Control Panel -> Programs and Features -> View installed updates -> Microsoft Windows -> Internet Explorer 11.
http://techdows.com/2012/11/how-to-downgrade-from-ie10-to-ie9-or-ie8-windows-7.html

Skyp 7.1 Has Stopped Working on Windows 7

I get the Stopped Working error since last week. This is what I've done:
Run the %appdata% and %temp%\skype commands and renamed or deleted folders
Uninstall/reinstall Skype - still get error
re-run #1 - still get error
Update audio drivers - still get error
WIndows update is current
I've attached my DxDiag.zip file, Thanks for any help.
Tim
Attachments:
DxDiag.zip ‏9 KB

ruwim wrote:
The issue is caused by the Covenant Eyes application, which is Internet Filtering tool:
http://www.covenanteyes.com/
Skype will not works when such applications are active and are filtering Internet access.
You need to uninstall or disable this application. I'm not sure, but it might also be possible to just remove this application from browser extensions in Internet Explorer.
http://www.covenanteyes.com/support-articles/does-covenant-eyes-conflict-with-other-programs/
In the past, I have been able to run Skype and Covenant Eyes simulanteously. I currently use Covenant Eyes to monitor and report on internet activity. I don't believe I have it configured to block or filter any internet access. If I were to contact Covenant Eyes support, what information should I provide them with?
I've had this problem before. I temporarily fixed it by downloading an older version of Skype. This solution worked for a while until Skype automatically updated. I tried downloading an older version of Skype again but couldn't get it running because of different issues. Can you reccommend a link to a dependable older version of Skype that might work for me? Or any other ideas?

Skype 6.20 has stopped working (Windows 7)

I have a problem whit Skype " Skype has stoped working"
Faulting application name: Skype.exe, version: 6.20.0.104, time stamp: 0x53fd9215
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x9a119815
Faulting process id: 0x1850
Faulting application start time: 0x01cfcda561b861ce
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: cc484629-3998-11e4-bd66-1078d22dace1

JustinPosadas wrote:
How can I get Skype to run? I got this below. Please help! Would gladly appreciate it.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 6.20.32.104
Application Timestamp: 53fd9279
Fault Module Name: Skype.exe
Fault Module Version: 6.20.32.104
Fault Module Timestamp: 53fd9279
Exception Code: c0000005
Exception Offset: 001bac6f
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 9573
Additional Information 2: 957302d7cbf8d53bf7482f36c320f36f
Additional Information 3: bccc
Additional Information 4: bccc5cb43970686cd6364a0671d1b919
Try first to update your Windows 7 installation to the latest Service Pack 1 (SP1).
http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1
If the issue will still persist after updating, then run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype 6.21 has stopped working (Windows 7)

Hi, I ve got the same problem, Skype crashes after few seconds:
Faulting application name: Skype.exe, version: 6.21.85.104, time stamp: 0x542bca32
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x11745cd8
Faulting process id: 0x1160
Faulting application start time: 0x01cfec5ed8a595cb
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: unknown
and here's my logs:
http://netkam.org/skype/DxDiag.txt
I have reinstalled skype, deleting %appdata% skype folder and skype temp folder, uninstal flash player and nothing can help me. What I can do more?
Solved!
Go to Solution.

I've updated FLASH on Internet Explorer (download FLASH from IE is important) and now it works good

Skype 6.22 has stopped working (Windows 7)

I'm having the same problem, please HELP!
This is what I got from my event viewer...
Faulting application name: Skype.exe, version: 6.22.64.107, time stamp: 0x547355e4
Faulting module name: Skype.exe, version: 6.22.64.107, time stamp: 0x547355e4
Exception code: 0xc0000005
Fault offset: 0x00901dc6
Faulting process id: 0xdf0
Faulting application start time: 0x01d00e1a461fa34d
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files\Skype\Phone\Skype.exe
Report Id: d30e330d-7a2a-11e4-8fd6-def22beea04a
I tried installing the previous problem. Now, it seems to be working....
Solved!
Go to Solution.

kikeestebaranz wrote:
Hatalı uygulama adı: Skype.exe, sürüm: 7.1.0.105, zaman damgası: 0x54c25acc
Hatalı modül adı: Flash32_16_0_0_305.ocx, sürüm: 16.0.0.305, zaman damgası: 0x54cff11b
Özel durum kodu: 0xc0000005
Hata uzaklığı 0x001fc45f
Hatalı işlem kimliği: 0x1d50
Uygulama başlangıç zamanı: 0x01d04c2f6bb1134e
Hatalı uygulama yolu: C:\Program Files (x86)\Skype\Phone\Skype.exe
Hatalı modül yolu: C:\windows\SysWOW64\Macromed\Flash\Flash32_16_0_0_305.ocx
Rapor kimliği: bcbcc394-b822-11e4-962e-ac72892b7671
What is the version of Internet Explorer installed on your computer?
In Internet Explorer go to Help -> About Internet Explorer.
Do you have the latest Adobe Flash Player for Interneet Explorer installed?
What do you see when you open this link in your Internet Explorer?
http://www.adobe.com/software/flash/about/
P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

Skype 6.18 has stopped working (Windows 7)

hi,
same pb as everyone, my skype stops when launching
this is the message i get
Faulting application name: Skype.exe, version: 6.18.0.105, time stamp: 0x53b3f36a
Faulting module name: quartz.dll, version: 6.6.7601.17713, time stamp: 0x4ea78b37
Exception code: 0xc0000005
Fault offset: 0x0001577a
Faulting process id: 0x203c
Faulting application start time: 0x01cfaa7482fabd1c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\quartz.dll
what should I do please ?
thanks a lot

aciertrempe wrote:
hi,
same pb as everyone, my skype stops when launching
this is the message i get
Faulting application name: Skype.exe, version: 6.18.0.105, time stamp: 0x53b3f36a
Faulting module name: quartz.dll, version: 6.6.7601.17713, time stamp: 0x4ea78b37
Exception code: 0xc0000005
Fault offset: 0x0001577a
Faulting process id: 0x203c
Faulting application start time: 0x01cfaa7482fabd1c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\quartz.dll
what should I do please ?
thanks a lot
Crashes on quartz.dll indicate problems with some device drivers.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype 7.6 has stopped working

Tried reinstalling, restarting, everything. It just crashes when i enter any conversation. What can be the problem?

Miky_Lx wrote:
Faulting application name: Skype.exe, version: 7.6.0.105, time stamp: 0x559165ab
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7bd0
Exception code: 0xc0010000
Fault offset: 0x0000c42d
Faulting process id: 0x2280
Faulting application start time: 0x01d0b4fddca55212
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: 2d94040b-20f1-11e5-8eb4-005056c00008Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype 7.2 Has stopped working

MY skype keeps crashing. Uninstalls and reinstalls wont fix it. NEither will deleting hidden skype folders. Running DxDiag doesnt help either.

Skype 7.4 might help?
http://www.skype.com/en/download-skype/skype-for-windows/downloading/
Also running dxdiag, is'nt supposed to help in fixing anything, it's for you, and others to have a total view over your hardware and drivers so you/they can try to figure out whats causing the problem.
What might fix something on the other hand is running systems file checker (you might have ment that if so my apologies).
Start > type cmd >rightclick the cmd icon > run as administrator > type sfc /scannow > let it run until finished and hopefully fixes something.
Also updating your OS and Internet Explorer might help as Skype depends on that they are up to date.
Flashplayer may also cause issues when old:
http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

Skype 7.7.103 'Skype has stopped working' - Windows 7

I have tried solutions offered by similar posts, but have failed to come up with a solution that works. http://community.skype.com/t5/Windows-desktop-client/Skype-7-7-has-stopped-working/m-p/4055780#M357080 I have a newly built PC with Windows 7, and when we upgraded to Skype 7.7, it has consistantly given the "Skype has stopped working" message every time I try to use it. I have my DxDiag results attached. Here is the error log entry from my Event Viewer...Faulting application name: Skype.exe, version: 7.7.64.103, time stamp: 0x55b7d8d0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18869, time stamp: 0x556363bc
Exception code: 0xe06d7363
Fault offset: 0x0000c42d
Faulting process id: 0x15e8
Faulting application start time: 0x01d0d2f5e88be243
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Any help would be greatly appreciated. Thanks!

teflontree wrote:
Faulting application name: Skype.exe, version: 7.7.0.103, time stamp: 0x55b7d8c2Faulting module name: KERNELBASE.dll, version: 6.1.7601.18869, time stamp: 0x556363bc
Exception code: 0xe06d7363
Fault offset: 0x0000c42d
Faulting process id: 0x848
Faulting application start time: 0x01d0d476203aae3f
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 63e01523-4069-11e5-af32-902b3439af4c Thanks for your time and help with thisThe same error message as here, so the solution will also be the same. http://community.skype.com/t5/Windows-desktop-client/Skype-7-7-103-Skype-has-stopped-working-Windows-7/m-p/4077205#M361163

Skype 7.1 has stopped working

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