Skype 7.6 crashes on startup Windows 8.1

Hello, I've been having this problem for over a week, have searched these forums and have tried multiple solutions that have been posted on different threads regarding skype crashing on startup, but to no avail. When I start up skype, I get the spinning wheel and then a message that says "Skype has stopped working. A problem caused the program to stop working correctly, etc." I have tried reinstalling skype, installing various versions, and nothing seems to work. I'm running IE11 with default settings and my Adobe Flash is up to date. To expedite this process, I have ran the dxdiag.exe and have attached a .zip of the file. Also, I booted my computer in safe mode and tried running Skype 7.6, and got this specific error message. Any guidance would be greatly appreciated. Thanks, Kevin

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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Skype 7.7 Crashes Upon Startup Windows 7

I just downloaded Skype 7.7 after reformatting my PC and it crashes every time it opens. I've looked through many reports of this already, but none of the solutions have worked. The Event Log Error shows the following:
Faulting application name: Skype.exe, version: 7.7.0.103, time stamp: 0x55b7d8c2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7bd0
Exception code: 0xe06d7363
Fault offset: 0x0000c42d
Faulting process id: 0xf1c
Faulting application start time: 0x01d0ce0f965532e6
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d693201c-3a02-11e5-bf05-902b34125618
I've also noticed that most people get asked for their dxdiag file, so I've attached it too. EDIT: I updated a couple drivers for my USB controller and it seems to be working now. Not sure what that had to do with the Kernel, but oh well.

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype 7.7 crashing on Startup

so for about a month now, skype has been crashing on startup no matter what I do. Ive uninstalled and reinstalled it plenty of times and uninstalled some malware. even with the 7.7 update it still continues to crash. I need help!

Faulting application name: Skype.exe, version: 7.7.0.102, time stamp: 0x55aa57aa
Faulting module name: Skype.exe, version: 7.7.0.102, time stamp: 0x55aa57aa
Exception code: 0xc0000094
Fault offset: 0x00424937
Faulting process id: 0x1034
Faulting application start time: 0x01d0c7fcd8d0eb25
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 1a4c4753-33f0-11e5-8350-94de80ce6331
Faulting package full name:
Faulting package-relative application ID: or: <script>// function f(e){ if (e.className=="ci"){if (e.children(0).innerText.indexOf("\n")>0) fix(e,"cb");} if (e.className=="di"){if (e.children(0).innerText.indexOf("\n")>0) fix(e,"db");} e.id=""; } function fix(e,cl){ e.className=cl; e.style.display="block"; j=e.parentElement.children(0); j.className="c"; k=j.children(0); k.style.visibility="visible"; k.href="#"; } function ch(e){ mark=e.children(0).children(0); if (mark.innerText=="+"){ mark.innerText="-"; for (var i=1;i<e.children.length;i++) e.children(i).style.display="block"; } else if (mark.innerText=="-"){ mark.innerText="+"; for (var i=1;i<e.children.length;i++) e.children(i).style.display="none"; }} function ch2(e){ mark=e.children(0).children(0); contents=e.children(1); if (mark.innerText=="+"){ mark.innerText="-"; if (contents.className=="db"||contents.className=="cb") contents.style.display="block"; else contents.style.display="inline"; } else if (mark.innerText=="-"){ mark.innerText="+"; contents.style.display="none"; }} function cl(){ e=window.event.srcElement; if (e.className!="c"){e=e.parentElement;if (e.className!="c"){return;}} e=e.parentElement; if (e.className=="e") ch(e); if (e.className=="k") ch2(e); } function ex(){} function h(){window.status=" ";} document.onclick=cl; // </script><Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-07-26T23:43:24.000000000Z" /> <EventRecordID>33847</EventRecordID> <Channel>Application</Channel> <Computer>Ryans_gaming-pc</Computer> <Security /> </System>- <EventData> <Data>Skype.exe</Data> <Data>7.7.0.102</Data> <Data>55aa57aa</Data> <Data>Skype.exe</Data> <Data>7.7.0.102</Data> <Data>55aa57aa</Data> <Data>c0000094</Data> <Data>00424937</Data> <Data>1034</Data> <Data>01d0c7fcd8d0eb25</Data> <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data> <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data> <Data>1a4c4753-33f0-11e5-8350-94de80ce6331</Data> <Data /> <Data /> </EventData> </Event>

Skype crashes on startup, WIndows 7

When I open skype it automatically logs in and shortly after it just shows that it's stopped working and there's no way to fix it, this is the crash info:
Problem Event Name: BEX
Application Name: Skype.exe
Application Version: 7.4.0.102
Application Timestamp: 55310e09
Fault Module Name: StackHash_7382
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 15fd6050
Exception Code: c0000005
Exception Data&colon; 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 7382
Additional Information 2: 738211527688d23c830bf86b2dc2bceb
Additional Information 3: e69e
Additional Information 4: e69e73af46dec81fb90ace9ee6445480
Plz help, I haven't tried anything yet.

Try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Itunes crashing on startup - Windows 8.1

Hi since upgrading to Windows 8.1 I've had nothing but problems with itunes. Since downloading the latest Microsoft release for 8.1 my Itunes constantly crashes on startup. I've tried removing and reinstalling itunes, still didnt work. I then tried running itunes in various compatibility modes eg windows 7 etc, still not working. To be honest I feel this is a poor show that two major worldwide programs fail to work together on Windows 8.1. Any help in getting itunes to work would be gratefully received. Thanks J

Have you gotten any help with this issue anywhere else?

Skype 7.5 Crashing On Startup as of Today

Faulting application name: Skype.exe, version: 7.5.0.101, time stamp: 0x555498c4
Faulting module name: Skype.exe, version: 7.5.0.101, time stamp: 0x555498c4
Exception code: 0xc0000005
Fault offset: 0x0022b3ac
Faulting process id: 0x4960
Faulting application start time: 0x01d09dc7c5d78df0
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 11943b6e-09bb-11e5-929b-903384244085
thats the log, it also crashes on skype for android only since today. I fear it is account-based and I am completely done. Anyone have any ideas?
I have tried removing skypes %appdata% and uninstalling it, and even reinstalling old versions with no success.

TrishaLyn wrote:
Faulting application name: Skype.exe, version: 7.5.64.102, time stamp: 0x556dd607
Faulting module name: Skype.exe, version: 7.5.64.102, time stamp: 0x556dd607
Exception code: 0xc0000094
Fault offset: 0x00bd8c5d
Faulting process id: 0x594
Faulting application start time: 0x01d0a59039227130
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 802e528a-1183-11e5-b997-ac7289955ded
I just insalled it fresh right now before doing this (couldn't find when the first error was this morning)
Try first to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Firefox 4.0.1 crashes on startup (windows xp)

Since I upgraded to the new firefox (4.0.1) it crashes on startup.
(By crash, i mean the mozilla crash reporter appears and goes no further)
I am running windows xp.
Here is what i have tried so far:
- uninstalled & reinstalled firefox
- restart in safe mode (causes crash reporter to appear too)
- uninstalled google desktop

Only I upgraded to firefox 4 while it was in beta and never had any problems like this. It took the final version to have problems. I truly miss my Firefox 4.
it crashes on start up with tabs open. sometimes i can tell it not to open my tabs and it'll run until I open up some tab that causes things to crash. but once it crashes it wont run until i close all the tabs. but on other occassions it just crashes.
thanks

Labview 2010 crash at startup windows 7

Hi,
Labview crashes on startup. I get this message: "Labview 10.0 Development System has stopped working." I don't get any further than this.
I have 95 computers running Windows 7 64-bit Enterprise. To install Labview on these I use the automated installer with these options: "/q /acceptlicenses yes /r:n /applyspecfile k:\zfdmsi\Labview2010\yellow1\".
This was working on Windows XP. I have tried to install Labview manually on one of the windows 7 computers and it works fine.. But I cant do that on 95 computers...
Any ideas why it's crashing?
Thanks in advance.
Solved!
Go to Solution.

Yes, m: is a network drive. We have a local policy on all workstations redirecting My Documents to the M: drive.
I got the issue resolved by installing Labview 2010 SP1

Skype 7.6 crashing at startup - netbook with windows xp sp3

i had the same problem since update skype to 7.6 version. please help to fix the problem to me communicate to my family in the philippines. i used netbook with windows xp sp3
Title edited as Separate Topic

Open Windows Event Viewer -> Application. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the description of the error text.

Illustrator CC 2014 18.1.0.430 crashes on startup (windows)

I recently bought adobe CC2014 18.0 for my windows 7 64bit SP1. after a week or so i have got an update to 18.1.0.430 (I think he installed it automatically) and i am not quiet sure but i think after that Illustrator is crashing every time i am starting it up.
It is showing the loading screen and is loading sone stuf but suddenly i got a screen from windows "Adobe Illustrator 2014 stopped working". The only thing i can do is close the window and illustrator closes also. I also bought Photoshop but this one is working fine!
Here is the error i find in the "eventviewer" of windows:
Logboeknaam:   Application
Bron:          Application Error
Datum:         25/10/2014 16:20:15
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau:        Fout
Trefwoorden:   Klassiek
Gebruiker:     n.v.t.
Computer:      beheerder-PC
Beschrijving:
Naam van toepassing met fout: Illustrator.exe, versie: 18.1.0.430, tijdstempel: 0x54247b91
Naam van module met fout: UserInterface.aip, versie: 18.1.128.0, tijdstempel: 0x542a5984
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000006151f
Id van proces met fout: 0x3e4c
Starttijd van toepassing met fout: 0x01cff05ec655dff1
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip
Rapport-id: 09be3928-5c52-11e4-b0e4-6c626de6a976
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-25T14:20:15.000000000Z" />
    <EventRecordID>352305</EventRecordID>
    <Channel>Application</Channel>
    <Computer>beheerder-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Illustrator.exe</Data>
    <Data>18.1.0.430</Data>
    <Data>54247b91</Data>
    <Data>UserInterface.aip</Data>
    <Data>18.1.128.0</Data>
    <Data>542a5984</Data>
    <Data>c0000005</Data>
    <Data>000000000006151f</Data>
    <Data>3e4c</Data>
    <Data>01cff05ec655dff1</Data>
    <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Required\Plug-ins\UserInterface.aip</Data>
    <Data>09be3928-5c52-11e4-b0e4-6c626de6a976</Data>
</EventData>
</Event>
I already searched on the web and tried these things before i was out of thoughts and wrote this message:
- Remove Photoshop + Illustrator and ran the removal (cleanup) tool from Adobe and reinstalled everything
- Reinstalled my graphics card (nVidia GTX 560 ti)
- Scanned on virus and spyware with Combofix & Malwarebytes
- Reinstalled Visual C++ 2012 Redistributable X64 11.0.61030
- deactivated all windows services and startup programs in MSCONFIG
I also made 2 dump files from task manager
- one from the application tab (Werfault.dmp about 90 Mb large)
- one from out of the service tab (illustrator.dmp about 700Mb large)
If you need them or just one of them just let me know how i send them.
nothing have gave any solution at all. I ran out of ideas and forums with the same error so this is sort of my last help.
Thanks in advance

Hello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
Please verify that nothing is left at above location on uninstalling Ai. Then try a fresh install and see if Ai works.
Also, verify that you have the updated Wacom drivers on your system. This might be an issue with the 3rd party program as well. One of the user who was having a similar issue reported on the Ai forum that one of the 3rd party Stahl's ImageWorx DTG RIP - a program for printing to a Direct To Garment printer was causing the issue. So, you may check if the similar thing is not happening in your case.
Regards,
Dhirendra

InDesign CS4 Crashes at Startup Windows 7

I just moved to a new computer at work (Windows 7) and installed CS4 Design Standard. All programs (PhotoShop, Illustrator and Acrobat) except InDesign will open and work fine. InDesign crashes when the startup panel shows "Starting up Service Registry..."
When I login with my local administrator user profile (no server access) InDesign opens with no errors however anytime I try to open it using my main user profile (also an administrator profile but without access to our server) InDesign crashes at "Starting up Service Registry" and will not open.
I am nearly ready to pull my hair out. Your help is appreciated.

I have just learned that Adobe DOES NOT provide support for CS4 without payment! Adobe, you received payment when I bought the software. Now you want more? I could understand if I were on a relic (CS3 or heaven forbid CS2) but 1 version back and no support!? Well, thank you VERY much Adobe.
Working for a small non-profit that cannot afford to upgrade each time a new version comes out we expect support! What does it say about your customer service and your confidence in your software that you don't support the previous version?!?
I try to be an understanding person, but I cannot understand this.

Skype 7.0 crashing on startup. began today 12/20/1...

hey there, just as the topic says, i'm running win7 64, and skype crashes every time I start it, and people wonder why I turn off auto update on most programs...
but yeah, i've tried all typical fixes. uninstall/reinstall etc. nothing. it just launches, my chat window appears, friends list loads and BAM has encountered a fatal error crashes.
so yeah. about that update? anyone got a fix?
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 7.0.85.102
Application Timestamp: 54897b0f
Fault Module Name: FFsource.ax
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5310fb94
Exception Code: c0000005
Exception Offset: 000031b1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
and my system specs are attached...
actually, just fixed it. for error trapping purposes, i'll leave this here anyways.
skype crashes when you try to log into an updated version when your credentials are set to autolog you in, and your password is due for a reset.
HOWEVER it allowed me to see my friends list. with expired credentials. which is odd.
Solved!
Go to Solution.

Skype is crashing because FFSplit virtual video capture application IS INSTALLED. You don't need to use the application, just the presence is enough to cause a crash when starting Skype. This happens only with the latest 7.0 version. Older versions would not crash.
http://community.skype.com/t5/Windows-desktop-client/Skype-7-0-keeps-crashing-on-Windows-8-1-FIX/m-p...

SSMS 2014 crashes on startup - Windows 8.1

I had it working briefly, and I suspect some Visual Studio Nuget packages may have screwed it up. Both SSMS 2014 and Visual Studio 2013 stopped working at the same time, although I managed to fix VS by uninstalling and reinstalling. The same
has not worked with SQL Server.
On startup of SSMS I get the message "SQL Server Management Studio has stopped working".
The Event Viewer gives the following two errors:
Faulting application name: Ssms.exe, version: 2014.120.2000.8, time stamp: 0x5306c06d
Faulting module name: clr.dll, version: 4.6.57.0, time stamp: 0x551b89d7
Exception code: 0xc0000005
Fault offset: 0x00011d10
Faulting process id: 0x1d08
Faulting application start time: 0x01d084d7da2f4673
Faulting application path: C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\ManagementStudio\Ssms.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: 18f96321-f0cb-11e4-8261-acb57d6c536e
Faulting package full name:
Faulting package-relative application ID:
AND
Application: Ssms.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 74461D10 (74450000) with exit code 80131506.
I have also tried to install SQL Server Express but get an complaint about "Validation errors no the page", and the detail is that all the features are installed.

Thanks, but I'm not paying $499 for MS to get their software to work out of the box.
You need not pay to get the fix from Microsoft. It would be refunded back to you when case is closed. You need to tell this to engineer that the case is only to get a fix and need to be marked as "non-decrement"
But, if you need any troubleshooting assistance, then it would be a paid support.
Balmukund Lakhani
Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker
This posting is provided "AS IS" with no warranties, and confers no rights.
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Author: SQL Server 2012 AlwaysOn -
Paperback, Kindle

Bridge CC Crashes on Startup Windows 8

When opening bridge, I get an error message saying "Adobe Bridge CC has stopped working." It also crashes when viewing folders containing more than 15 files. I've uninstalled /re-installed bridge and updated to the latest version. I've also tried deleting the cache and preferences folders.
Computer Specs:
Sony VAIO 15.5" Core i7 750GB
3rd generation Intel Core i7-3632QM Quad-Core processor
Processor Speed - 2.2GHz
8GB of DR3 memory
NVIDIA GeForce GT 640M LE Dedicated Graphics
Windows 8.1 Pro

i ran the program from the folder under troubleshoot compatability
and it seems to have run some kinda compatability thing
and now it opens
Yay

Acrobat 9 crashes after startup window

when I start Acrobat 9, it crashes right after the main window opens with a "
Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience." erroe.
I had it working on this machine but must have done something to break it. My 9.0 is an upgrade from 7.0. I started from scratch, loaded 7.0 from the CD, then loaded 9.0 from my on-line purchase, to not avail. Same issue.
One thing I did do (can't remember why) is to uninstall Adobe Type manager from Control Panel/Add-Remove Programs. Could this be the cause? How do I reinstall ATM?
PLEASE help!!! Desperate!

Bill:
Thanks for all the tips. Actually I already did most of this (multiple times) to no avail.
·         I’m running Win XP Pro SP3 on a Dell Latitude D630 laptop with 2GB memory.
·         I Bought Acrobat 7 Standard (it came bundled with my scanner) so I do have that CD and the key
·         I purchased the upgrade to Acrobat 9 Standard on-line for $99.
·         Actually, everything was working fine until I uninstalled ATM. (I did that because my laptop wouldn’t undock or hibernate and I read that ATM could be the cause.)
·         I’ve done several repairs from Control Panel. Didn’t help.
·         Finally, this morning I decided to uninstall everything and install a trial version of Adobe 9 PRO from their web site. That didn’t work either.
·         I notice that none of these actions has brought ATM back. On the other hand, I can’t find a place from where I can download ATM either.
Here’s the really funny thing. Acrobat is not completely broken. I can actually get it to work for the first few seconds. And if I type real fast, I can even save the pdf file that it opens before it crashes! For example, if I click on a pdf file on a web page and it is small enough that it opens right away, I can click the save button and hit OK immediately (don’t mind where it saves the file, I can find and move it later) before I get the “Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience.” message. The same happens if I just open Acrobat and let it sit. It doesn’t crash immediately. It takes about 5 seconds before it does.
This should give a clue as to where/why it is crashing.
Tomorrow I’m going to try and get Adobe on a chat line and have them take a look.
Let me know if you get any other good ideas. Thanks for taking the time to reply.
Thanks,
Jamshed Mulla

Skype 7.6 crashes on startup Windows 8.1

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