Skype 7.7 Crashes on Windows 10 | "Skype has stopped working"
Hi all!First of all, I would like to say that I recently upgraded to Microsoft Windows 10 from 8.1 as of this morning. I love it, but there is one problem; my Skype client won't start up. As soon as I boot it up, it says "Skype has stopped working. Windows will try to find a solution", or something along those lines. I have uninstalled Skype, renamed the folder, disabled my firewall, deleted files in my %temp% and Skype folder, etc. etc. to no avail. When I did a DxDiag it said no problems were found in every category. However. I did find an interesting entry in the log that might be of help, so here it is. (I couldn't paste the whole log because it made my message exceed 20,000 characters) +++ WER8 +++:
Fault bucket 107475078375, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.102
P3: 55aa57aa
P4: EpocCam.ax
P5: 0.0.0.0
P6: 5463264e
P7: c0000005
P8: 000021f7
P9:
P10:+++ WER9 +++:
Fault bucket 124556810209, type 5
Event Name: WPNConnectionFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: Data Connect
P2: 8004acb3
P3: WNP
P4: Unknown
P5: Unknown
P6: Unknown
P7: 1
P8: 244
P9:
P10: I can post a DxDiag .ZIP below if anyone would like it.
supalupi wrote:
Ok, have since reinstalled latest Skype version and restarted. Error message is the same, event log this morning says: Faulting application name: Skype.exe, version: 7.8.0.102, time stamp: 0x55c4ffc4
Faulting module name: windowscodecs.dll, version: 10.0.10240.16384, time stamp: 0x559f3bc6
Exception code: 0xc0000005
Fault offset: 0x00036f3f
Faulting process ID: 0xd2c
Faulting application start time: 0x01d0db5ba48e0145
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\WINDOWS\system32\windowscodecs.dll
Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.
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Product
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Date
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Problem signature
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Additional Information 3: 8d13
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