Skype 7.7 Windows 10 mshtml.dll Crash

Hello, I am having an issue with skype 7.7 crashing on startup. The crash appears to be caused by mshtml.dll, which open looking it up appears to be a IE thing. It was working perfectly fine on windows 10, besides an intial problem when I updated to windows 10, now all of sudden it won't work. I tried clearing the %appdata% and %temp% data and reinstalling the program. Nothing seems to be working.System details:i74700HQ8 GB RAM1 TB HDD, 250 GB Samsung SSDNVIDIA 850M Any help would be much welcome. Here is the crash log from dxdiag:Windows Error Reporting:
+++ WER0 +++:
Fault bucket 107491944670, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 4000001f
P8: 00d74ba5
P9:
P10:+++ WER1 +++:
Fault bucket 120285256691, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Explorer.EXE
P2: 10.0.10240.16405
P3: 55b4596f
P4: msvcrt.dll
P5: 7.0.10240.16384
P6: 559f3b84
P7: c0000005
P8: 0000000000073aab
P9:
P10:+++ WER2 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Explorer.EXE
P2: 10.0.10240.16405
P3: 55b4596f
P4: msvcrt.dll
P5: 7.0.10240.16384
P6: 559f3b84
P7: c0000005
P8: 0000000000073aab
P9:
P10:+++ WER3 +++:
Fault bucket 107500694605, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: StackHash_5295
P5: 0.0.0.0
P6: 00000000
P7: c00001a5
P8: PCH_9F_FROM_ntdll+0x0006919C
P9:
P10:+++ WER4 +++:
Fault bucket 50, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 00d74ba5
P8: c0000409
P9: 00000015
P10:+++ WER5 +++:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 00d74ba5
P8: c0000409
P9: 00000015
P10:+++ WER6 +++:
Fault bucket 120289111656, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 120282537654
Problem signature:
P1: ScriptedSandbox64.exe
P2: 14.0.23107.0
P3: 559b7a25
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72bb9
P7: 80000003
P8: 0000000000c63291
P9:
P10:+++ WER7 +++:
Fault bucket 107491944670, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 4000001f
P8: 00d74ba5
P9:
P10:+++ WER8 +++:
Fault bucket 107491944670, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 4000001f
P8: 00d74ba5
P9:
P10:+++ WER9 +++:
Fault bucket 107491944670, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Skype.exe
P2: 7.7.0.103
P3: 55b7d8c2
P4: mshtml.dll
P5: 11.0.10240.16391
P6: 55a72773
P7: 4000001f
P8: 00d74ba5
P9:
P10:

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Similar Messages

Skype 7.1 Windows-XP-SP3-crashes-at-launch

Hello,
Type of Analysis Performed
  Hang Analysis
Machine Name
Operating System
  Windows XP Service Pack 3
Number Of Processors
Process ID
  2444
Process Image
  C:\Program Files\Skype\Phone\Skype.exe
System Up-Time
  00:00:00
Process Up-Time
  00:00:31
Top 5 Threads by CPU time
Note - Times include both user mode and kernel mode for each thread
Extended thread information (including thread CPU times) is unavailable in this dump
MSHTML!CROOTTRACKER::COLLECTGARBAGEINTERNAL+DIn Skype71.DMP the assembly instruction at mshtml!CRootTracker::CollectGarbageInternal+d in C:\WINDOWS\system32\mshtml.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 0 [...]
Thank you!
Solved!
Go to Solution.
Attachments:
CrashHang_Report__Date_03_02_2015__Time_01_24_07AM__750.zip ‏20 KB

Hello,
Here is for mshtml.dll and also for Internet Explorer:
Product Version:
8.00.6001.23588
I'm ataching in the zip CrashHang_Report__Date_03_02_2015__Time_04_57_54PM__843.mht were the version can be read.
Attachments:
CrashHang_Report__Date_03_02_2015.zip ‏56 KB

MSHTML.DLL Crash

Hi,
I have in my company an application developed by my own company. Its a .NET application.
Under some circunstances, it crashes with the following event in event viewer:
Name of the module with errors: mshtml.dll, version: 8.0.7601.17514, timestamp: 0x4ce7b8f3
Exception code: 0xc0000005
Error offset: 0x002ac98c
Process ID with errors: 0x1b60
Module with error path: C:\Windows\SysWOW64\mshtml.dll
I'm getting crazy with this error. Disable DEP doesn't solve the problem. But if the application is run with a user who is member of local Administrators group, it doesn't crash. If the user is not member of Local Administrators group, it always crashes
in the same point.
I have googled, and found some updates to apply, but I have the latest patches, and, I think if it were a problem of patches, the problem would happen both with normal users and local administrator users.
Any clue on what to research?
The system is Windows 2008 R2 SP1 and Internet Explorer 8.0.7601.17514
Thanks in advance.

Update. Further investigation has throw new data. But I'm still atonished and fooled.
Not only occurs to normal users. Administrators show the same problem. It was only that the problem seemed ramdom, but after some hours of research, I have been able to make it occur without any ramdomness.
It's always at printing one sheet. I' try to explain:
The app, is able to give two kind of reports from medical patients. When you select one of the reports, a preview page appears, with a Print Button in the left up corner. You press that button, and the 'select printer' dialog appears. But if you select the
other kind of report, when you press the print button, the app crashes.
The development team, has isolated the code of those reports, and make a tiny app with the same code. If I run that tiny app, the problem doesn't occur. The reports are made from css style sheets.
More, if I log onto the server by remote desktop, I'm unable to make the crash appear. It only occurs in the complete app, and only if I log in to the server via ICA (XenApp).
Obviously, I'm not asking for a solution, because I understand that it is impossible to solve this problem without seen the whole code of the app and style sheets, but I would appreciate suggestions about tools or approaches to a method to find the solution.
Thanks.

Skype 6.20 Windows XP SP3 crashes at launch

I upgraded from Skype 6.old to 6.20 because I couldn't log in. Now, whenever it starts it immediately pops up a crash "Skype has encountered a problem and needs to close.".
I have the latest updates for Windows XP SP3, no firewall, and AVG Free virus scanner that only complains about 'tracking' cookies.
I also tried installing skype 6.13, which I had floating on another computer, but that has the same crash as skype 6.20.
Curiously though, as long as I don't close the crash dialog, Skype appears to work normally and I can use every feature, including webcams.
The report in the event viewer is as follows:
Spoiler (Highlight to read)
Event Type:   Error
Event Source:   Application Error
Event Category:   None
Event ID:   1000
Date:       2014-09-28
Time:       11:45:56
User:       N/A
Computer:   ZOM-B-LAPTOP
Description:
Faulting application skype.exe, version 6.20.32.104, faulting module skype.exe, version 6.20.32.104, fault address 0x00c079fe.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data&colon;
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 796b7320 652e6570 36206578
0020: 2e30322e 312e3233 69203430 6b73206e
0030: 2e657079 20657865 30322e36 2e32332e
0040: 20343031 6f207461 ****************
0050: 39373063 0a0d6566
Event Type:   ErrorEvent Source:   Application ErrorEvent Category:   NoneEvent ID:   1000Date:       2014-09-28Time:       11:45:56User:       N/AComputer:   ZOM-B-LAPTOPDescription:Faulting application skype.exe, version 6.20.32.104, faulting module skype.exe, version 6.20.32.104, fault address 0x00c079fe.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.Data&colon;0000: 6c707041 74616369 206e6f69 6c6961460010: 20657275 796b7320 652e6570 362065780020: 2e30322e 312e3233 69203430 6b73206e0030: 2e657079 20657865 30322e36 2e32332e0040: 20343031 6f207461 ****************0050: 39373063 0a0d6566

dakeyras wrote:
I have the same problem.
Windows XP SP3.
No real-time antivirus but PC scanned periodically, 100% virus free.
No firewall.
Skype worked ok until last month (version 6.5).
Now, I can't connect and I need to update.
Tried all the latest versions: 6.18, 6.19, 6.20.
Skype crashes on startup with a KERNEL32 error message.
If I not confirm the crash report, skype seems to go online, but if I try to send a call or a message it does not work.
I tried for several days: installation, remove, re-installion, clean all the file in "skype" folder, create a new user, reinstallation from the new user, reinstallation IE, reinstallation DirectX, etc.
It is impossible to make it work.
I need it to work and family and now I'm stuck.
Please resolve this problem or let me the permission to use of an old version.
Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Windows Forms Application Crashes Out with "Faulting module name: clr.dll"

OS: Windows 7
Framework: 4.5
Windows Form Application crashes while invoking printer settings method "printersettings.sethdevmode()"
Application: DHSDEVASystem.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at System.Runtime.InteropServices.Marshal.CopyToManaged(IntPtr, System.Object, Int32, Int32)
   at System.Runtime.InteropServices.Marshal.Copy(IntPtr, Byte[], Int32, Int32)
   at System.Drawing.Printing.PrinterSettings.SetHdevmode(IntPtr)
   at DHSPresentationLayer.Logic.PrinterAPI.OpenPrinterPropertiesDialog(System.Drawing.Printing.PrinterSettings, System.Windows.Forms.Form)
   at DHSPresentationLayer.Logic.PrinterAPI.SendFileToPrinter(DHSPresentationLayer.Logic.PrinterInfo, System.String, System.Windows.Forms.Form)
   at DHSPresentationLayer.Logic.PrinterAPI.PrintLabel(System.String, System.String, System.Data.DataTable, System.Func`2<System.String,System.String>, System.String, System.String, Int32, System.Windows.Forms.Form)
   at DHSPresentationLayer.MRPFR130.showSSReport()
   at DHSPresentationLayer.MRPFR130.confirmCancelCloseButton_Confirm()
   at MINDBaseFormLibrary.BaseScreenReports.confirmCancelCloseControl1_EventButtonClicked(System.Object, DHSControlLibrary.MyEventArgs)
   at DHSControlLibrary.ConfirmCancelCloseControl.OnEventButtonClicked(DHSControlLibrary.MyEventArgs)
   at DHSControlLibrary.ConfirmCancelCloseControl.cmdConfirm_Click(System.Object, System.EventArgs)
   at System.Windows.Forms.Control.OnClick(System.EventArgs)
   at Infragistics.Win.Misc.UltraButtonBase.OnClick(System.EventArgs)
   at Infragistics.Win.Misc.UltraButton.OnMouseUp(System.Windows.Forms.MouseEventArgs)
   at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef)
   at Infragistics.Win.UIAutomation.UiaProviderControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application.Run(System.Windows.Forms.Form)
   at DHSPresentationLayer.Program.Main()
then 1 second after :
Faulting application name: DHSDEVASystem.exe, version: 7.8.0.4, time stamp: 0x54c8f680
Faulting module name: MSVCR110_CLR0400.dll, version: 11.0.50709.17929, time stamp: 0x4ffa580c
Exception code: 0xc0000005
Fault offset: 0x0000156e
Faulting process id: 0x8ec
Faulting application start time: 0x01d046916142e1e3
Faulting application path: C:\Users\savaa\AppData\Local\Apps\2.0\DR9VMJ96.MZ3\DP07HVCX.MDB\dhsd..tion_0000000000000000_0007.0008_cfa90b0813b3f063\DHSDEVASystem.exe
Faulting module path: C:\Windows\system32\MSVCR110_CLR0400.dll
Report Id: 38cf9363-b285-11e4-b29f-0023242a2561
The PC is on windows 7 32 bits with .net 4.5 installed.

Hello,
Based on the exception message, I found that your project is build with .NET 4.0, you could consider changing it to .NET 4.5.
If you want to keep it built with .NET 4.0, then you could consider the following fix.
FIX: "Faulting module name: clr.dll" error message when you run a Microsoft .NET Framework 4-based application
Regards,
Carl
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Skype 7.0 and 7.1 crashing on Windows 7

All versions of Skype 7.0 or 7.1 are crashing on my Windows 7 laptop. It works fine on another one.
How can I download the latest 6.x version and install it? That was working fine on the laptop, but now I can't find it anywhere. Previously posted downloads on this thread no longer work.
By the way, here's the crash I get:
Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Exception code: 0xc0000005
Fault offset: 0x00abec3f
Faulting process id: 0x19f8
Faulting application start time: 0x01d0455868f70921
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 9f4892fa-b14c-11e4-81b7-f81654f5daba

Try first to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

CoreFoundation.dll crash followed by iTunes Stops Working on Win7 x64

Hello
I had a Sony Vaio laptop (64 Bit Win 7 Pro and Office etc) for almost 2 years. After running latest windows updates (I think) iTunes started stopping at launch.
After searching thru support forums and testing various suggestions, I thought my Win 7 installation got old and corrupted and I was already thinking of upgrading my laptop to i5 or i7, I asked my company to renew my laptop. I started installing my new Sony Vaio.
Same problem reappeared
Safari Quicktime all works. Only iTunes crashes.
Win 7 64 bit Pro
iTunes 10.4.1.10
On event viewer, on iTunes launch, corefoundation.dll crashes, few secs later, I receive
iTunes.exe
10.4.1.10
4e4e1904
CoreFoundation.dll
1.630.14.0
4e0373f7
c0000005
0004bd33
278c
01cc87c8fafbb85e
C:\Program Files (x86)\iTunes.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
3c09b303-f3bc-11e0-8034-c0f8daf75f5d
Version=1
EventType=APPCRASH
EventTime=129627786618304736
ReportType=2
Consent=1
UploadTime=129627786624065066
ReportIdentifier=3c09b304-f3bc-11e0-8034-c0f8daf75f5d
IntegratorReportIdentifier=3c09b303-f3bc-11e0-8034-c0f8daf75f5d
WOW64=1
Response.BucketId=2575568783
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.4.1.10
Sig[2].Name=Application Timestamp
Sig[2].Value=4e4e1904
Sig[3].Name=Fault Module Name
Sig[3].Value=CoreFoundation.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.630.14.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4e0373f7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0004bd33
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1055
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9e27
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9e2778096e7e1e2a2e0302fe58f3eea8
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9e27
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=9e2778096e7e1e2a2e0302fe58f3eea8
UI[2]=C:\Program Files (x86)\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a so

Hello
I had a Sony Vaio laptop (64 Bit Win 7 Pro and Office etc) for almost 2 years. After running latest windows updates (I think) iTunes started stopping at launch.
After searching thru support forums and testing various suggestions, I thought my Win 7 installation got old and corrupted and I was already thinking of upgrading my laptop to i5 or i7, I asked my company to renew my laptop. I started installing my new Sony Vaio.
Same problem reappeared
Safari Quicktime all works. Only iTunes crashes.
Win 7 64 bit Pro
iTunes 10.4.1.10
On event viewer, on iTunes launch, corefoundation.dll crashes, few secs later, I receive
iTunes.exe
10.4.1.10
4e4e1904
CoreFoundation.dll
1.630.14.0
4e0373f7
c0000005
0004bd33
278c
01cc87c8fafbb85e
C:\Program Files (x86)\iTunes.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
3c09b303-f3bc-11e0-8034-c0f8daf75f5d
Version=1
EventType=APPCRASH
EventTime=129627786618304736
ReportType=2
Consent=1
UploadTime=129627786624065066
ReportIdentifier=3c09b304-f3bc-11e0-8034-c0f8daf75f5d
IntegratorReportIdentifier=3c09b303-f3bc-11e0-8034-c0f8daf75f5d
WOW64=1
Response.BucketId=2575568783
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.4.1.10
Sig[2].Name=Application Timestamp
Sig[2].Value=4e4e1904
Sig[3].Name=Fault Module Name
Sig[3].Value=CoreFoundation.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.630.14.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4e0373f7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0004bd33
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1055
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9e27
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9e2778096e7e1e2a2e0302fe58f3eea8
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9e27
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=9e2778096e7e1e2a2e0302fe58f3eea8
UI[2]=C:\Program Files (x86)\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a so

Bib.dll crashing PS 5.1

Hey everyone,
I've come across what I strongly suspect is a weird font issue that's preventing me from working. Until today, PS has never acted up before. I'm running 64-bit Photoshop, v12.1. My work .psd was based on a toolkit .psd off the web - I was missing a font, and I substituted it with my own (one version of Helvetica Neue for another). But the moment I tried to edit the text, PS crashed on me. I reopened, worked on it for a couple more hours, when it crashed again doing the same action. After that I could not open either my own working file, nor the toolkit file.
The crash log says this:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Photoshop.exe
Application Version:    12.1.0.0
Application Timestamp:    4d90d339
Fault Module Name:    BIB.dll
Fault Module Version:    1.2.2.12130
Fault Module Timestamp:    4d077745
Exception Code:    c0000005
Exception Offset:    00000000000154dd
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    13eb
Additional Information 2:    13eb96961af4137840a8c77088b2606e
Additional Information 3:    18b1
Additional Information 4:    18b189364cc7acc5c20656c1fe72cd84
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
When I came across similar font issues like this one in AE I'd just deinstall the suspect fonts and things are good to go again. However even with my Helvetica removed the .psd files fail to open. I've had a coworker open the psd files on his computer with no issues (same machine and sofware specs), and I've also tried to have him change all the type to a default font and saving it as another file name, but even then I cannot open the file. I then began to suspect something was wrong with my PS, so I did a reset of my preferences and blew away my user settings. When that didn't work, I also had PS reinstalled -- still no luck.
Any suggestions how to move forward with this? I don't care so much about losing my current work file, but if I'm unable to even open up my toolkit .psd then I can't do anything. Are there other file formats I can save these files as (does that even change anything)?

I just ran the script through, none of the fonts are corrupted. It seems like the issue began as a font problem, but now it's gone beyond that.
As for corrupt install, I had also tried reinstalling Photoshop. I trashed all my settings and tried opening up a new redownload of the toolkit .psd -- it appeared to be opening it but had the same bib.dll crash when it hit around 40%. I would ideally want this issue resolved without formatting my entire computer...

BOXI 4 SP2 Patch 11 - Constant awt.dll crashes in the Event Log

Hi All,
Since implementing BOXI 4 SP2 Patch 11 I have noticed very frequent awt.dll crash error messages triggered by SAP JVM throughout the event log.
Does anyone know what is causing this and how to resolve?
=================================================================
Faulting application name: java.exe, version: 6.0.170.4, time stamp: 0x4c3bb897
Faulting module name: awt.dll, version: 6.0.170.4, time stamp: 0x4c3bfa5f
Exception code: 0xc0000005
Fault offset: 0x00000000000d2210
Faulting process id: 0x1c80
Faulting application start time: 0x01ccefaba2a15b7a
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\awt.dll
Report Id: a6ef5e00-5ba2-11e1-a8c2-da6052897efd
====================================================================
Also notice this error immediately afterwards reporting Transaction Deadlocks in our repository and auditing databases on SQL Server :-
=====================================================================
Database access error. Reason [Microsoft][SQL Server Native Client 10.0][SQL Server]Transaction (Process ID 63) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction..
=====================================================================
SQL Server version is 2008 Release 2.
Have deployed BOXI 4 using Tomcat 6/Java platform.
O/S in Windows Server 2008 Release 2.
This should be a supported configuration so need ideas on why this is happening?
Cheers,
Gary

Hi All,
SAP Support finally came through for us on this.
The issue is due to the version of the SAP JVM that comes bundled with BOXI 4 SP2 Patches 11 and 12.
If you download the latest version of the SAP JVM from the SAP support portal and install this instead then the problems are resolved.
Thanks,
Gary

Lvalarms.dll crash

I've got quite a problem here.
We are using a large LabVIEW application (written by me) for years now on different test benches.
The software changes a lot because we have to change our tests a lot. So far we had no problems since the time it was running on LabVIEW 7.1. Then 8.0, 8.2 and now 8.5.
My software was able to to it's job for hours and even days straight while handlings 128 input channels (SCXI), analog and relais outputs and CAN traffic while logging and visualizing all of the former mentioned things.
But now I have a branch of my software which crashes under very strange circumstances.
The program starts with a launcher, named Launch.vi. Here the user can open a configurations dialog or start the rest of the program.
While waiting for user input it reads the windows registry, that's basically all. This launcher level is nearly identical between all the versions, even the stable ones!
What happens is this: I run the VI and everything is fine. I can run the whole program from that point and it is perfectly stable.
BUT, if I stop the launcher and run and it again it crashes. The window borders appear but the contents are missing, just white space.
I tried to put LabVIEW into single-step mode, but it doesn't come even that far. It seems that LabVIEW crashes while it attempts to draw the window.
The crash message from my Vista x64 is:
Problemsignatur:
Problemereignisname:   APPCRASH
Anwendungsname:   LabVIEW.exe
Anwendungsversion:   8.5.0.4002
Anwendungszeitstempel:   46a6a1e1
Fehlermodulname:   lvalarms.dll
Fehlermodulversion:   8.5.1.1
Fehlermodulzeitstempel:   469d5675
Ausnahmecode:   80000003
Ausnahmeoffset:   000015cb
Betriebsystemversion:   6.0.6001.2.1.0.256.6
Gebietsschema-ID:   1031
Zusatzinformation 1:   1921
Zusatzinformation 2:   ea0e3d40cb8bc5e7fdb3eb63fdd22b01
Zusatzinformation 3:   5fdd
Zusatzinformation 4:   6fbd21e6e8410cabced82d944fc159e1
I run it on a Core 2 Duo. But under XP and different processors (like Athlon 64 and similar) this behaviour is the same.
Under LabVIEW 8.6 its also the same.
The Launch.VI is pretty much similar to versions which runs fine, so I think that the problem must be within the rest of the program.
But at that time those VI's aren't running yet. It's just a "while" with an event structure.
I don't know where to start to look for the source of this problem and my app is quite big.
I would be really thankful for any ideas...

Jochen,
I've tested the DLL from the KB article with a restored "buggy" application and it still crashes. As far as I can see the behaviour is exactly the same.
But while testing I discovered that the reentrant option was not the solution to my problem.
The sub-VI containing the buggy code consists of 4 concurrent while-loops.
One of them is the main "program" with some initializations and a big event structure.
The remaining 3 are used for a ramp functionality (I give it an end value and the time to reach that value).
2 of them were always synchronized in their start time by a create notifier VI (I wired the output to the while-loop but without using it) but the other 2 were "floating loose" in the VI.
After wiring the output of the notifier VI to one of the other 2 while-loops (and I mean while-loop #3, it doesn't help to synchronize #4) the crash disappears.
I'm still not sure why, as those 2 are very similar to each other.
The concurrent while-loops cannot be the problem as well, because I have applications with 6 oder 7 of those starting at once without any synchronization and they work perfectly fine.
The other strange thing is that all ramps are inactive at first. So the only thing the while-loops has to execute is a case with a 250ms wait in it.

Jmc.dll crashes java.exe

First of thanks Sun's engineers for hard work on Java and JavaFX! I really enjoyed the features and demos from javafx.com.
Unfortunatly all of the demos involving media playback are crashing java.exe with jmc.dll being guilty (probably access violation - jmc.dll in the error dialog reports 0.0.0.0 version - but not sure). Well, I think it is my system's fault, because when I got rid of all codecs that could play mp3, java.exe stopped crashing (at least for DraggableMP3Player demo, SimpleVideoPlayer crashes without writing hs_err), but gave me MediaUnsupportedException. Regarding fixing my system - I'd like to avoid the pleasure of reinstalling Windows and I think it would be good for others having this problem to nail the cause of it. Could you explain how jmc.dll is dealing with platform codecs? How it checks what is installed? Does anyone else seen jmc.dll crashing java? Could it be hardware issue (I have nforce2 sound card)?
I've created issue [http://javafx-jira.kenai.com/browse/RT-2530] if you have the same problem please vote for it (you first need to register for free :))

I sure have put some work in this bug. I hope this will be gone soon :). I'm somewhat surprised that nobody seen it beside me - no votes, no blogs about it. But UnsupportedMediaException is known for sure and I believe it is related (that's why I've voted for it). Thanks for all your sweat, tears and blood you put in JavaFX! :)

Ntdll.dll crash, exception 0xC0000005 After TestStand Deployment

I am trying to deploy a TestStand system, with custom test sequences, process model, some custom .dlls, and dynamic vi calls.
After finally getting the deployment to build, I can now successfully install on the deployment machine.
The deployment machine will successfully open my test sequence, and run my modified FrontEndCallbacks.seq.
I get stuck, when I try to run the actual test sequence!
When I do so, I get the error message telling me that ntdll.dll crashed. I don't know what this is, but I gather that is a Windows dll of some kind.
I am trying to figure out the cause.
Development machine: Win XP, 32-bit. TS 2010 SP1, LV 2011.
Deployment machine: Win 7, 64-bit. TS 2010 SP1, LV 2011 RTE.
The AE assisting me in this suggested that I had a .NET issue, but version 4, which was suggested I install, is installed.
Please help!

Sure thing...
The interesting bit - this only happens if I try to run my test sequence with my modified process model. If i open a new sequence, and run it, this doesn't happen. I say this is interesting because, in either case, I am only pressing 'Test UUTs' - and this processes GUI info for the model, the test sequence isn't executed until I enter a SN and click go.
Attachments:
Run Error.png ‏91 KB

(current) Safari + (current) Acrobat Reader + close window (ctrl+w)= CRASH!

Hey who else experiences this problem?
When I have open publication (pdf) in my browser and press CTRL+W (to close a browser-tab/window) my Safari crashes. All my parallel pdfs/tabs are gone too and I have to open them again. This can be very annoying when you selected several specific publications from a list of 100+ papers on a journal's search result page.
Is there a fix out there?
Best regards,
MT
Message was edited by: MTrebbin

Hi,
I did the full malware scan with the latest definitions. Everthing was clean.
Again I crashed the browser while i sorted out many papers from a list of search results... Here is the error report:
Quelle
Safari
Zusammenfassung
Nicht mehr funktionsfähig
Datum
03.03.2010 11:52
Status
Der Bericht wurde gesendet.
Beschreibung
Pfad der fehlerhaften Anwendung: F:\Program Files (x86)\Safari\Safari.exe
Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: Safari.exe
Anwendungsversion: 5.31.21.10
Anwendungszeitstempel: 4af39964
Fehlermodulname: WebKit.dll
Fehlermodulversion: 5.31.21.8
Fehlermodulzeitstempel: 4af0bf86
Ausnahmecode: c0000005
Ausnahmeoffset: 00033d9f
Betriebsystemversion: 6.1.7600.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
Weitere Informationen über das Problem
Bucket-ID: 1556841494
What would be the next step to fix this issue or find out more about it?
Thanks in advance
MT

IE11 & mshtml.dll errors

Hi,
I'm experiencing errors on 3 machines with the following entry in the eventlog;
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17239, time stamp:
0x53d22946
Faulting module name: MSHTML.dll, version: 11.0.9600.17239, time
stamp: 0x53d26078
Exception code: 0xc0000005
Fault offset:
0x0045460e
Faulting process id: 0x13c4
Faulting application start time:
0x01d0285d083955f6
Faulting application path: C:\Program Files (x86)\Internet
Explorer\IEXPLORE.EXE
Faulting module path:
C:\Windows\system32\MSHTML.dll
Report Id:
6221301f-945e-11e4-9fb4-60eb69b7e4ad
I understand that this may be a generic error message but it's quite annoying for our users and can affect them throughout the day, would anyone be able to shed some fault finding procedures I can undertake to look into this ?

Hi,
The mshtml.dll file allows IE to read and display HTML web pages, the dll file might be missing or corrupted, please manually check the file in C:\Windows\system32\MSHTML.dll, run sfc /scannow and check if it can detect any corruptions. Meanwhile, please
make sure to install latest Windows updates especially updates for Internet Explorer. Run virus scan to eliminate malware\virus infection to ensure the saftety of the system.
Yolanda Zhu
TechNet Community Support

Windows 2000 (SP3) crashes on K7T Pro

Hi
I have a this configuration:
K7T Pro (BIOS 3.6)
Athlon 1200
256 Ram pc 133
Geforce 3 ti200 detonator 40.71
hdd 20gb maxtor
Windows 2000 with SP3
directx 8.1
4in1 drivers
the problem is windows hangs and the 4 back leds turn all green on any application and more specially on games like quake 3, i want to know if its caused by some drivers? or do i need to install a patch for windows 2000 that fixes some AMD issues or mobo problems?
help would be apreciated

Sure you can Install a lv application manually. just copy the exe-file,
support files in a folder. For the runtimeengine just copy the file
lvrte.dll in the folder of your application or in the windows system folder.
Hope that helps, Niko
BB Herman wrote:
> Why will a stand alone executalbe with an installer work on windows
> 2000 and crashes on windows xp professional?
>
> When I run the setup.exe file on a Windows 2000 system it installs
> properly, but the same file run on a XP Professional system I get an
> error stating Fatal Error: Installation ended prematurely because of
> an error.
>
> See
> HREF="http://exchange.ni.com/servlet/ProcessRequest?RHIVEID=101&RPAGEID=135&HOID=50650000000800000...
for more information on the specific installer I'm trying to
> use.
>
> In fact I get this error for any stand alone executable I try to
> install on any XP machines. I am using LV 7.1. Is there a way to
> manually install everything?
>
> Thanks

Skype 7.7 Windows 10 mshtml.dll Crash

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