SKYPE ABUSIVE CHARGES OF NON COMPLETED CALLS!

I like the idea of a class action against Skype for abusive charging of non completed calls.
I sometimes call the same number and it drops 2-3-4 times before it can connect and Sleaze Skype charges me CAD 0.096 for EVERY ONE of those dropped calls.
Can you imagine, if Skype has, as they claim millions of customers how many millions they collect on our back because their lousy system dropped the calls ??? Just think about it !!
Download and check your call summary and you wil be amazed to see how many "fixed charges" you paid while not connecting.
E-mail me if this has happened to you so we can build up a case.

I am glad to hear that U R an employee and not just "any moderator" but I still find it kind of invasive that "any skype employee" can look into my call log w/o my express request / permission...
As far as contacting CS, I did it once and all I got was a "canned answer" asking me do pretty much anything short of reformating my hard drive ... see below
QUOTE:
We have refunded the calls to your balance and apologize for the inconvenience.
The call history list in the My Account section does not currently reflect refunded calls but it will be reflected in your account balance.
Here are a number of suggestions which you should try to help resolve this issue. Please test after each step to see if the action has resolved the problem:
1) Ensure that you are using the latest version of Skype, available for free from: http://skype.com/download/
This solves the issue for most Skype users as we are constantly improving our product
2) Use our Sound Setup Guide to make sure your audio settings are correct:
http://www.skype.com/help/guides/soundsetup.html.
If you have more than one audio device to choose from in Skype -> Tools -> Options -> Sound devices, then please try with different selections.
3) In the Skype top menu: Tools -> Options -> "Connection" window; please tick the option to use the ports 80 & 443.
4) Check that your firewall is not interfering with Skype. You can find our firewall guides at http://www.skype.com/help/guides/firewalls/. Even if it can connect and you are able to use chat it is possible that your firewall is still blocking some connections that Skype needs for a reliable voice call.
5) For this step showing hidden folders and files has to be turned on. Please navigate to My Computer -> Tools -> Folder Options -> View. Once there, please make sure that the option "Show Hidden Files and Folders" is enabled.
* Close Skype with a right click on the systray icon (next to the Windows clock) and selecting "Quit"
* Locate the shared.xml file found in
C:\Documents and settings\Your Windows Username\Application data\Skype\shared.xml
* Delete shared.xml
* Start Skype (shared.xml will be recreated)
6) Make sure all your PC's drivers are up-to-date (especially sound, video, motherboard controllers and network card - you can usually find the latest drivers on the manufacturer's website).
7) If you are using a router, please configure a port forwarding for Skype. You can find guides for an extensive list of routers on http://www.portforward.com/english/applications/port_forwarding/Skype/Skypeindex.htm. Please note that we are not responsible for this page and contents might change unexpectedly.
UNQUOTE
I will try again .....?

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SKYPE PREMIUM CHARGES WHEN CALLING MOBILES

Hi,
I have skype premium with unlimited calls to mobiles and landlines phones to France.
However, I am still getting charged when calling cellphones (I am getting charged on my skype credit)
Here is my skype name: jonathan.quirin1
You guys claim that by getting skype premium I have unlimited calls (mobile and landlines) toward any of the country in the list.
Why am I still getting charged?

canadian_sam1 wrote:
I think that there is a connection charge fee for the operator , or some thing like that.
I have a same account from Canada to hungary and I get charged connection fee.
I know that wont help your problem but??
I wish there was a better help online from Skype.
regards
Sam
If Hungary is your selected country for telephone calling with Skype Premium, the subscription only covers calling to landline phones. Click on "Skype Premium" below and then expand the list of countries you can choose from when calling telephones. Only 4 countries have calling for both landline and mobile phones covered (USA, Canada, Hong Kong, Singapore).
You would need to either purchase Skype Credit or a country-specific subscription that also covers calling to mobile phones in that case (click on "Subscriptions" below to see the options for Hungary, or other countries). When using Skype Credit to pay for calls to telephones, there is a connection fee charged per call along with the per-minute rate. This is detailed on the "Pay As You Go" link below.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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Hello, I have had my Skype number for several years and it's been no problem for those with Caller ID to have my Skype number displayed when receiving a call from me. However, the past few months this has changed dramatically. Now, my Skype number is NEVER displayed when calling someone and in fact, most of the time it displays numbers or even names randomly which have zero relation to myself or my number. Other times, the users Caller ID will display "Skype User". Why has this suddenly happened and what can be done to ensure that it's corrected and working properly again?
My account is indeed configured to display my Skype number (as it has been for several years), but this has no longer has any bearing whatsoever on the number displayed when I call someone. I have found that some people are no longer accepting my calls since they have no idea that I am the one calling them.
This is happening when I call numbers in the U.S. and sometimes Canada and does not matter where my physical location is - if I am in the U.S., U.K., Hong Kong, Taiwan, etc, the result is always the same - my number is NOT displayed.
If anyone could offer some advice which would take care of this, I would be most appreciative. Thank you, Greg

Yes, I have read that FAQ and I realize Caller ID does not work for all countries. But that same FAQ indicates that Caller ID is available for the U.S. And this is where I make the majority of my calls. However, as I mentioned in my original post, my Caller ID has NOT been displayed for several months. What is displayed are randomly changing phone numbers and names that have no bearing whatsoever with anything related to my actual Skype number or name. I've done my own testing when calling my home phone from Skype. I'll call multiple times in quick succession and I will get different results each and every time. The last six calls to my home from my Skype number resulted in the following results: Number displayed not related to my Skype number (different area code entirely)A completely diferent number displayed not related to my Skype number (again, different area code entirely)Name displayed which is not a name I have ever been acquainted with beforeA completely diferent number displayed not related to my Skype number (again, different area code entirely)"Skype User" displayedA completely diferent number displayed not related to my Skype number (again, different area code entirely) If Caller ID is no longer offered in the U.S. the Caller ID FAQ should be updated to reflect this change.

Skype number not displaying correctly with Caller ...

Hello,
I have had my Skype number for several years and it's been no problem for those with Caller ID to have my Skype number displayed when receiving a call from me.
However, the past few months this has changed dramatically. Now, my Skype number is NEVER displayed when calling someone and in fact, most of the time it displays numbers or even names randomly which have zero relation to myself or my number. Other times, the users Caller ID will display "Skype User". Why has this suddenly happened and what can be done to ensure that it's corrected and working properly again?
My account is indeed configured to display my Skype number (as it has been for several years), but this has no longer has any bearing whatsoever on the number displayed when I call someone. I have found that some people are no longer accepting my calls since they have no idea that I am the one calling them.
This is happening when I call numbers in the U.S. and sometimes Canada and does not matter where my physical location is - if I am in the U.S., U.K., Hong Kong, Taiwan, etc, the result is always the same - my number is NOT displayed.
If anyone could offer some advice which would take care of this, I would be most appreciative.
Thank you,
Greg

Yes, I have read that FAQ and I realize Caller ID does not work for all countries. But that same FAQ indicates that Caller ID is available for the U.S. And this is where I make the majority of my calls. However, as I mentioned in my original post, my Caller ID has NOT been displayed for several months. What is displayed are randomly changing phone numbers and names that have no bearing whatsoever with anything related to my actual Skype number or name. I've done my own testing when calling my home phone from Skype. I'll call multiple times in quick succession and I will get different results each and every time. The last six calls to my home from my Skype number resulted in the following results:
Number displayed not related to my Skype number (different area code entirely)
A completely diferent number displayed not related to my Skype number (again, different area code entirely)
Name displayed which is not a name I have ever been acquainted with before
A completely diferent number displayed not related to my Skype number (again, different area code entirely)
"Skype User" displayed
A completely diferent number displayed not related to my Skype number (again, different area code entirely)
If Caller ID is no longer offered in the U.S. the Caller ID FAQ should be updated to reflect this change.

Using skype on skype wifi while in Japan for calls...

I am subscribed to us and canada plan here in the U.S.
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If I take my iphone to Japan and call on skype wifi, does it still work the same (as far as the rate) or do I need japanese skype to go number because I'll be in Japan?
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Thanks.

When calling via Skype it matters only where you're calling to. It doesn't matter where you're calling from.
You may find Skype WiFi helpful as long as you understand it's to pay for not-for-free public wifi hotspots. If you have free wifi available you can still use your subscriptions and don't need Skype WiFi.
Please note: I do not respond to requests for help via Private Message.

Does Skype always charge MORE EXPENSIVE of 2 overl...

Have 2 subscriptions to the same destination. First (cheaper) for landlines and Second (more espensive) for landlines and mobiles. Based on FAQ below I expected landline subscription is used for landlines and landline + mobile for mobiles at least until one of them exausted.
However when I call landline I'm crarged minutes from the Second (landline and mobile) subscription. So I cannot use my landline only subscription until landline+mobile is exausted and then Skype will charge me pay-as-you go rate for calls to mobile.
Is that how that supposed to work? Then either I miss something in the statement from Skype website below or this statement is misleading:
If I have more than one subscription that covers calls to the same country, which one is used when I make a call?
Skype is pretty clever about using the subscription that’s best for you. It ranks your subscriptions and uses them in this order:
By minute rate – lowest rate (i.e. cheapest) ranks first
By plan type – unlimited* ranks first, and limited ranks second
By next monthly minutes reset date – nearest ranks first

Any response to this from Skype? This is pretty phony practice IMHO. Sure, couple of dollars stollen by Skype this way does not validate any serious action from single customer besides just stopping being fooled by this subscriptions scam. But I hope that some class action lawyers monitor these forums.

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Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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I wish Skype had real customer service and didn't make me have to post on a forum about this.

Y_U_DoThisSkype wrote:
1. So for whatever weird reason I got a message on August 18th that my skype subscription payment had failed.
2. ALSO the number I had with skype no longer works??? It is still listed on my desktop skype interface but when I call it I get an error message... AND when I call from it to my cell phone it is a totally different number that I have never seen before and is a totally different area code etc.?
Hello and welcome to the Skype Community!
1. You may have received the message in error. Your account shows that the $2.99 payment on August 18th 2014 successfully purchased a further one month"s Unlimited USA/Canada Subscription.
2. Your last order for this was for 3 months coverage on December 17th 2011. The Number has since been returned to the "pool".
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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i have skype on my mobile in Australia. when i go to the USA and use skype then will it work with my Australian SIM card and what charges will i incur? i.e. do i need to buy a SIM in the USA to avoid international charge rates?

Hi. Skype does not relate to your SIM card.
Skype uses your mobile phone's mobile data internet (not the SIM card).
If you use your Aussie SIM card in the U.S., you will probably be charged
"roaming" charges for using your SIM card overseas, if you make calls
from your mobile phone in the U.S. . . . . . and . . . . you will get high charges
for using mobile phone data in the U.S. with your Aussie SIM card.
You will need a SIM card in the U.S. to get mobile calls and mobile internet data
at local U.S. prices without the international "roaming" charges.
So, to use Skype with mobile internet data, you will not want to pay international
costs using your Aussie SIM card.
To use Skype on your mobile phone, I suggest to see how much a U.S. mobile
SIM costs and U.S. mobile data charges etc., then you can use Skype in the U.S.
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Don't forget, if you use a U.S. SIM with mobile data in the U.S., you can have Skype
running on your mobile and this will allow people in Australia (or anywhere in the world) to call from their Skype to your Skype on your mobile phone . . . for free.

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Thanks!

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Wei Tong
Attachments:
skypecall.png ‏29 KB

SKYPE ABUSIVE CHARGES OF NON COMPLETED CALLS!

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