Skype account blocked although I have credits

my skype account is blocked even though I a credit.
sign in maryeilts
Help.
Mary

Hi, Carnby77, and welcome to the Community,
If you have tried the account recovery process,
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended?
... and this does not work, you will see within that FAQ article that the next step is to please contact Skype customer service for further assistance.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Where has my Skype account gone? I have had it fo...

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what actually happen when you try to login to your account?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
What can I do?
Thank you

I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Skype account blocked and they won't unblock it.

I had this really old skype account, I believe I created it when they released skype, but I had like 7 contacts or less, and used it like once a month, sometimes once a year, I don't know. But I used msn messenger a lot, and my account was really old aswell, and when they merged it with skype, I had to merge my accounts, so that's what I did. but at that time, it was so complicated, you had like two contact lists, on the same software you could send messages as a messenger account, or a skype account, to messenger or skype contacts, and it was really not user friendly, it was impossible to use, even tried to clean my list, deleting duplicated entries, people i never talked to, but still didn't do it, so once again, I abandoned skype and went to facebook. so last year I went away and wanted to do a video call to my girlfriend, so we installed skype. I didn't remember what account name I should use, or wich password was correct, and for some reason my account got blocked. i'm not even sure that i entered a wrong password, but it got blocked anyway. when i tried to retrieve it, said i had to contact support and cmon, to reset your password you have to contact support???? no thanks, decided not to use skype again, and made a video call with facebook. but as of this week, I wanted to make a video call from my android phone, and decided to give skype another go, people told me that it was a good video app, so why not. and there was i trying to retrieve my password, when i ran through this form to fill with a lot of irrelevant information: if i "used credit card to pay for a skype service or if i used paypal." how the hell should i remember a thing i did once in my life and many years ago? i don't know if i used credit card or paypal, how should i know wich credit card i used? ok, next field: "what email address you provided when you registered." ok, when i registered my first skype account, or my messenger email wich i merged later? because i don't know what email i was using back when they launched skype, ffs. so i put my messenger email and procceeded. next question, when did i create my skype account (year AND month). again, my old account, or the one i merged later? and how the hell should i freaking now the year or even the month i created it??? was like centuries ago, cmon!!?! next question, "provide five names that are in your contact list." heck, I had hundreds of people on my messenger, wich i often deleted and replaced, and barely 5 or 7 contacts on skype, wich i never used, and when they merged, i reorganized my list, so i had no idea wich list they were talking about, or who was on it. next question, "what is the total cost of a recent order that you have made." you're kidding, right? next, on what date did you place the recent order (dd/mm/yy)? ... next, "please provide two phone numbers that you have recently called or contacted using skype." god, i tried to order a pizza once, and i called my mother another time, but how am i supposed to remember wich pizza place, and if i called mother at home, work, cellphone 1, 2, or what? jesus. I answered the other questions properly, but apparently they 'don't have enough information to retrieve my account" thanks microsoft. I really wanted to use that account, since it's linked with my microsoft email, wich is also my xbox live account, and some other stuff, and I don't want to have 2 ms addresses, but ok, i really needed to make a video call, so i tried to create another account. I was on my pc trying to solve this problem, so I opened skype website and clicked create account. luckily (or is it?) there was an option to create account with facebook, so that's what I did. and when I went to my phone to login, bam, no option to log in with facebook, and when you create an account that way, you just don't have a name or password to log in on your mobile. good job ms! thanks for ruining my day, and good luck beating apple, google or facebook when you keep treating your costumers like **bleep**.

I've recently noticed that my skype account has been blocked. I don't know what the issue is. I have the password, but it won't let me make calls. I have cash on the account too. But now it is requesting me to fill in forms. What year did I set up my account? 10 years ago or so, maybe 11, maybe 9, 8, 7, not sure. What card did I use to last put money on it.... not sure, it was about a year ago, debit or credit? Can't remember. But out of the 10 questions, I seem to have got one wrong, but it won't tell me which one. I have asked customer service for help, but the genius just asked me to refill in the form. I did again, same issue, something wrong (waiting for 24 hours for failure notification on both occasions) I've asked him to point out what is wrong, but genius refuses to. Honestly, a pathetic customer service experience. 0/100 score. Just some autogenerated BS from India. I've had to now set up an entirely new Skype account. So warning, if your account is blocked, don't bother with customer service. They are useless. Just set up a new account and forget about what ever cash is on your account. Thanks Skype!!

Skype Account Blocked for no Reason!

I recently purchased Skype credit and a subscription (several years after dumping Skype due to the poor service). After only 3 days of using the service, my Skype account was suspended. Skype claims there is suspicious activity on my account. I would like to know how it is suspicious that I use my credit to make calls/send text messages?! I have filled in the contact form twice and reset my password three times. Yet my account remains blocked, and I can only make free Skype-to-Skype calls. Skype email customer service is hopeless and not helping to resolve the issue. I am afraid the time of my subscription will run out before (if ever) the issue is resolved. Please does anyone know how I can request a refund of my money? If Skype will not let me use it, the least they can do is to return it to me. I have realized it was a mistake to purchase Skype credit and attempt to use Skype for mobile calls/text messages. In future, I should restrict myself to free Skype-to-Skype calls. Thanks!

Hello,
We don't allow duplicate posting.
Duplicate deleted.
It's not a scam. This request is legitimate.
Moved.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Blocked With 146$ Credit Please Help

My SKype Account got blocked this morning please help me i have 146$ Skype Credit On It I DOnt Want It TO Be Wasted Or If There Is any way i can transfer that credit to my anathor skype account ...
please help me
my skype name is tootsch

tootsch wrote:
My SKype Account got blocked this morning
Please file with Customer Support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account Blocked After Reporting "Non-Credited Cred...

Please advise me how to reactivate my account. After I reported a "Non credited credit" by PayPal contrary to the confirmation mail by Skype, it got blocked.
The following announcement is shown:
"To avoid fraudulent transactions and to keep your account secure payment options are temporarily disabled. Check out our Frequently Asked Questions or contact us if you need help."
Please deblock my account asap.
Thank you in advance for your cooperation.
Post transferred from blog article; subject/title edited accordingly.

Hi, Dazzle7, and welcome to the Community,
I confess I am confused, however seeing as you posted here in the Skype Community, you must be referring to your Skype account having been blocked. To recover your Skype account, you will need to contact Skype Customer Service directly.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I already have a Skype account skype name Frank - ...

I have a Skype account to which I have $13.48 credit how do i sync it to my mobile account I also have account $4.95 how do i sync them all together and make it one account

I don't think that there is a function if Firefox for backing-up settings but you could note them all down if you're really serious about wanting to back it up.
Also, you could try using an add-on called [https://addons.mozilla.org/en-US/firefox/addon/backupfox/?src=api BackupFox] , which backs-up your bookmarks and/or history as they change.
'''If this was the answer you were looking for, please click 'Solved' -- Thanks.'''

Skype account released, but phone calls still not ...

Hello,
My Skype account ([Removed for privacy]) was rencently suspended and after I provided verification information it has been released. Skype to Skype calls now work fine. However, when I try to call a (cell/landline) phone from my Skype, I get a message that says "Account blocked".
I have a Skype credit and 1 subscription, however I see a warning that says "You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status."
Can you, please, explain what I need to do to unblock my account to allow phone calls from Skype
Thanks!

Semey wrote:
Hello,
My Skype account ([Removed for privacy]) was rencently suspended and after I provided verification information it has been released. Skype to Skype calls now work fine. However, when I try to call a (cell/landline) phone from my Skype, I get a message that says "Account blocked".
I have a Skype credit and 1 subscription, however I see a warning that says "You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status."
Can you, please, explain what I need to do to unblock my account to allow phone calls from Skype
Thanks!
You may need to contact customer support as what the notification suggests. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Multiple usernames in my skype account

Hello,
Can someone please check my account? I would like to know why I have so many different usernames under my skype account. I only have two yet it seems as if someone is using my email address to register in new skype accounts.
I am really concerned if there is a security breach. Thank you.

Hi, avillanueva13, and welcome to the Community,
Please contact Skype Customer Service directly; we here in the Community do not have the tools to respond to these types of inquiries. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Swapping to a business skype account for myself

Hi
I have been using skype for 4 years now and love it.
I have a business team of 6 collegues and I am thinking to sign up to the business manager option for us all.
My own personal skype account is what I have always used therefore its for personal and business which is becoming a pain in the butt.
I am thinking to start the buisness manage tool so do I login and trial it with current skype account name or should I start a new skype name that will only be for my work?
This is the same for all my collegues that have always just used their personal skype account for business. How do we go about setting up the new accounts and the business manager option? Can I also set up the new accounts for my collegaues and assign that to them?
Thansk for any help here

Hello Matt,
I see you want to start using Skype Connect for your business. It's a good choice. Your clients and business partners would be able to contact you in a more professional way using Skype Connect.
The only thing you would have to do is plan this little venture ahead of time. Names, Numbers, and what you are going to use to communicate between you and all of your associates. A PBX? A Softphone? A Laptop?
The best way is to start doing your research on the Skype website. Before you build a Skype Connect Account, plan it out. Build a list of your user names, like: Call_Matt and Call_Judy. That way you can add those names to your website as Custom Call Buttons that tell the user what they want to do. "Oh, let's call Judy. Click that button". You can add Skype Online Numbers and have landline users call you direct. Implament Skype Voice Mail to reply to messages the next morning. Add "Call Minute Bundles" to your account to make calls around the world at a low cost.
So, now it's time to start your research.
Start at:
http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
Then:
http://download.skype.com/share/business/guides/skype-connect-requirements-guide.pdf
Then:
http://www.skype.com/intl/en-us/business/skype-connect/
These websites will answer quite a few questions to get you started. The more you know, the more you will be able to get this thing off the ground. If you have any questions, you can visit this Community Forum and ask as many questions of Skype Personal and the many expert Skype users and clients you see here. Don't be afraid to ask!
Thank You for being a long time Skype User and visiting our Skype Community Forums.
Best Regards,
Victor S.
Regards,
Victor S.
Skype Enterprise Support

Skype account locked due to suspicious activity - ...

My Skype account was locked (I have since had it released and reset my password), due to 'suspicious activity'.
This activity, however, was not suspicious.
Myself and my partner both use it for business. He is travelling in the Philippines at the moment, and when I log in I use it from the UK.
Is there any way to contact Skype to inform them of this so that the lock doesn't happen again?
Many thanks!

After not receiving satisfactory treatment, I am now posting this to ALL of my social media:
I was hacked by a Russian Hacker, into my Primary Skype Account. I have gone through the process of reclamation of my account four times, and been denied restoration every time. I don't want to drag out all the background, or the stupidity of Skype. But I recommend that all Skype customers find alternative services for future usage, and uninstall Skype programs on their devices.
I will never ever use a Skype program again in my entire life. I recommend that you do the same. When Skype is incapable of even looking at a situation with honesty, and rewards thieves for stealing, then they have no business being in business.

Have microsoft skype account but cannot login to i...

I currently already have a skype account that is linked to my microsoft email.... This account works on my iPhone and windows 7 laptop, but it will not let me login on my Xbox One..... It keeps telling me to check my skype name and password......

ogedik wrote:
it doesn't happen with all computers. From some computers no one can login. Even solid accounts cannot login on these computers.
These computers made many many calls with skype credits, then skype blocked the accounts.
Does Skype also block the computers with mac addresses or whatever?
a skype support agent connected to one of the computers, couldn't solve the problem. I created many many support tickets, no solution.
Anyone has an idea how to fix it?
"Sorry, we didn't recognize your sign-in details. Please check your skype name and password, then try again"
win7, win8 doesn't matter.
Update your Internet Explorer: http://www.windows.microsoft.com/IE
Note: Please ensure to use the latest version of Skype (Skype version 6.18 ) www.skype.com/go/getskype
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Unfair blocking of my Skype Account

Yesterday morning I received a fair usage policy violation warning from Skype. Firstly there is no explanation of why was there a policy violation. My usage of skype has been the same across the last 3 years. I have an unlimited subscription for calling India. Having read the policy for fair usage, I don't see any usage violation I have made. Today morning at 1 AM I receive a 2nd message from Skype saying there is a policy usage violation blocking. Whoa, I don't understand this. Between yesterday and today I made 5 calls, none of those are different to any of the calls made in the past. What is the reason for the violation then? I haven't shared my skype details with anyone and yesterday when I saw the warning message, I thought someone could have hacked in, and therefore changed my password as well.Suddenly today I get the fair usage policy violation blocking email and I am completely taken by surprise. I would like to state the following:Fair usage policy warning and blocking messages should not be one way traffic. It should involve interaction with the customer.There should be some way that it should allow the customer to interact with the skype staff to understand the root cause for the problem.Fair usage blocking can't be just immediately done. It's unfair on the customer. For all you know the customer hasn't even understood the reasons for why these messages came up and what behaviour needs to change.There should be some time between the fair usage warning, education session for the customer and the blocking. It allows the customer to display a change in behaviour. This is especially important because the customer might not know areas they are making errors.These are all in line with expected customer relationship management requirements. Skype has just taken all my subscription money for a year and now sitting on it saying we are blocking your account! There is no explanation of which part of the policy is violated either. When you fill a form to put the complaint through, some absurd questions are asked. What is the whole point of asking the customer the year of creation of skype account? How will a customer remember stuff like that? I would like for skype to action this immediately and resolve this problem. You can't incovenience the customer just like that. I have read the community blogs and understand that in the last few months this practice from skype has signficantly increased.

Same thing happened to me today. For the same India unlimited calling. I believe shoe is unfairly trying to push people out of this legacy plan which is no longer available for purchase.
Today I also had a chat with the Skype customer care representative and registered a complain. But to my surprise I also did not get any complain number so that I can follow up on the complaint.
True corporate bullying on part of Microsoft and Skype.
Did you get any resolution to your problem.

Blocked Skype account

I lost use of my Skype on my MacBook since mid-July and the support team they have there has been useless. I can get it on my iPhone just fine, but Skype is more effecient on my laptop. I've talked with a lot of people on the site, but they say they cannot restore the program to my laptop. I asked why. Here is the reason they claimed:
"We are sorry to inform you that we cannot make changes on your account for you to sign in to Skype using your Mac OS device.
Our filters indicate that your Skype account is using a computer network that has been previously used for fraudulent activity in which we cannot disclose as to what fraudulent activity would that be as we only have limited permission to view such account information."
I felt like they needed to supply some proof, so here's what they said a couple weeks later.
"Your device cannot be unblocked because there were other multiple accounts used to sign in to that device which are blocked due to spam and this is the reason why that particular device is restricted."
Now, what is THAT supposed to mean? I have never sent any sort of spam to anyone while messaging them, so it seems ridiculous they won't supply substantial evidence. They keep wanting me to use other devices (and other computers -- I only have this one laptop).
Can someone of better use help me here??

I've got exactly the same problem.
I linked my microsoft account and my Skype account and i also loged in my xbox one. The problem is that since that day i can't log in again with my skype/hotmail account. I sent a mail to the customer service and they answered me with that message:
Estimado Raúl,
Lamentamos informarle de que el error que está experimentando se debe a una restricción indefinida de su cuenta que no podemos revocar. Dicha restricción se ha llevado a cabo por motivos de seguridad y lamentablemente cualquier producto que tuviese aún activo en su cuenta ha sido eliminado.
Le sugerimos que abra una nueva cuenta de Skype para poder acceder a los muchos servicios que tenemos para ofrecerle.
Atentamente,
María B.
Departamento de Atención al cliente de Skype"
As you can see (yes, i know it's in spanish) María told me that it's a restriction that they can't revoke :S
How can I unlink (or recover) my hotmail account from the skype account?
If you want more information i can send you my microsoft address via private message.
Thanks!

Skype account blocked although I have credits

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