Skype Account Hacked... Next Steps?

Well, as the title says, my skype account got hacked. I think I was a victim of a fake skype email. The hacker managed to change the password to the account as well as the registered email. As soon as I realized it was stolen, I put in an account recovery appeal. They emailed me saying this.
"Hi! Thank you for contacting Skype customer support.This is in reference to your email dated 2/8/2014, regarding your account.We apologize for the inconvenience. We are happy to assist.Kindly provide your Skype name so that we can verify your account. Looking forward to hearing from you. Best regards, Annabel A. Skype Customer Service"
I sent them an email in return with my skype userame but they still havnt replie Suggestions?

Similar Messages

Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
Do I take them to court?
it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account hacked, hacker used my skype to buy ...

Someone broke into my account, and bought 90 euros worth skypecredits,
Is there a way to get my money back? I didnt use ANY of it yet.

Hi, TheEmperor123, and welcome to the Community,
This FAQ article provides next steps:
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
Please see the section titled, "Hacked Accounts." Please also sign on to your Skype account dashboard to ensure that your account's registered e-mail address is correct and accurate. Change your account password if you have not already done so - the easiest way to accomplish this is from within the software or app. In the Windows Desktop version, it's Skype -> Change Password.
You will be directed to contact Skype Customer Service for assistance. These tips may be helpful as Skype is experiencing continuing problems with the websites: If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Hacked. Which is the after procedure...

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Unauthorized charges and Skype account hacked into...

Hi all-
There were 2 times that my Skype account charged money to my username without me knowing, under the auto recharge, and this happened after a bunch of hacked text messages with a Russian phone number drained my Skype account of funds. Now its saying my accoun is locked so obviously something is up.
Has this ever happened to anyone else? I've been trying to reach someone at Skype to discuss this and there is no contact info or fraud dept listed. Please pass on any Skype corporate info you may have...
thanks!
GG
[One of two images removed as it included personally identifiable information.]
Attachments:
Screen Shot 2014-03-21 at 10.16.15 AM.png ‏75 KB

Hi, Greggarry, and welcome to the Community,
These types of reports typically appear on the Skype Account: Security, Privacy, Trust & Safety message board. To release your account, you will need to contact Skype Customer Service, as you know. Once you have your account restored, change the password as well as that of the saved payment method you have on file. You may also consider contacting the payment method issuer to report the fraudulent purchases; most credit card companies do not hold their customers liable for fraudulent payments if reported shortly after the incident.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
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Skype account hacked, information change can not r...

Dear Skype community,
My business skype account was hacked, password and and all information was change in it, I lost access to it complicit. I have Skype premium with over 1000 contacts in it and can not get any help.
I've tried all skype links and nothing, it will recognize my email, but for the other skype account, it will not recognize my credit card and name.
Please provide link or email for customer support.
Everywhere I look skype wants me to log in and report the problem, the PROBLEM is that I can not log in anywhere, so I can not restore any of my info. Email that I registered account shows different (also one of my skype accounts, but no the main one).
For 3 days I've been trying to get help and nothing so far.
My email also been hacked and all the info was lost in it.
Please advise.
Need help immidiatly

Hi, kirilblr,
No need to double-post; doing so is in violation of Community rules.
I replied to your enquiry here: http://community.skype.com/t5/Security-Privacy-Trust-and/just-found-some-has-been-using-my-account/t...
Best,
Elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account hacked. Skype agent very helpful

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

Skype account hacked -what to do now?

I just came home to find someone hacked into my skype and sent my contacts messages from 'me' telling people to go to a certain link and sign in and give a credit card number. I signed out and unistalled my skype on mobile and computer. so now my question is what do I do? I only had couple of euros credit but can I use my skype again or do I need a new account?
How do I know if the hackers got into my banks or or sitting in my computer? If I go to my bank-well... what to do?
and why isn't skype more secure?
and as someone else asked-why can't we get support from someone? this is a super serious issue!
hope someone can guide me what to do?
thanks all.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If Unable to Restore, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Skype Account Hacked, Poor Support, No Refund

Hello I have been an active Skype user for 5 years and spent EUR 876.51 on 'Skype Out' calls. Sometime between May 21st and 22nd my account was hacked, and many calls made to places I have never called. The net loss to date that I have to pay is EUR 38.15. Skype support was POOR, almost embarrassing, and like many others on the previous 'Forum' and now in this 'unofficial support network' I am not alone in the support experience and the answers given. The corporate answer via Skype support is that the security breach is my responsibility and I have to bear the cost, same as experienced by others. The post by 'arcticomp' triggered me to write this. In the old forum there were many people with the same experience. I too immediately turned off my auto top up through Pay Pal, I advise others to immediately do the same. My question to the Skype user community is what should we do about this? There was no indication of any security breach at my end from firewalls and security packages that are active on my systems. Skype is expecting me to take the risk for costs that are totally out of my control - that is unacceptable to me. The future lack of control is the fundamental issue here. I am using this communication channel as the email trail with support has hit a brick wall, feels like a set of robotic automated answers. On a second thread I see 'moderators' etc - what is going on here? Who are they - Skype employees!!! It feels very odd to me. There are currently 25,813,297 Skype users online as I write this. Having read many posts on the 'Hacking' subject I am not sure how big the issue is. Is it the 20 or so people I have read posts from, are they representative, is it just a small issue that will not happen again? Are there many people out there who have the same problem, but short of the opportunity to communicate. Does anyone have the skill and knowledge to create a mechanism that we can find out from the user community the magnitude of this hacking issue? Finally, in my case the cost of 'Goodwill' would have been 0.0435%. In my experience 'The Corporation' using muscle on the individual is not a good business model. I will be interested in any feedback and looking to see Skype return to a relationship and service model that I have advertised extensively and encouraged others to join. tjbg 4th July 2011
Solved!
Go to Solution.

kammolidad wrote:
I just discovered that skype has charged me 40$ and I don't how come? they were in form of 10X4 in one day and when I looked at my account I couldn't find the calls that match this one day 40$ amount...Skype should have a solution for us.
I suggest that you immediately perform the following actions
1. run a full anti-virus scan, to detect and remove any elements that the hacker may have used to gain access to your account.
2. change your account password to something difficult to guess and completely different from the ones you usually use.
3. contact customer service (support.skype.com/support_selection), provide as relevant details as possible.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

SKYPE GOT HACKED PLEASE HELP

ok hello i got my old skype accounts hacked i need somebody to contact me at the.creat0r
on skype
i have the first and last name and the country etc info
and the skype name
but i dont have accesss to the email anymore please help me
my only problem is the email

you need to contact the Skype customer service. Just click the link below, and click the email support button. Choose subjects Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
Moreover, you can visit the link below for suggestions on how protect your account and prevent similar incidents from happening in the future;
http://www.skype.com/intl/en/security/online-safety/
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
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Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
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18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Skype Account Hacked... Next Steps?

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