Skype account Hijacked

I had my Skype account compromised, had this suspended and then received an email from "customer service" that they had suspended the account and I had to tell them by email that the password had been changed. Since when does the Skype server not know when a password has been changed. So a bunch of scammers in Australia are trying to get a heap of contact details.

afaik, skype at the moment only offers email support, and live chat option for premium/selected members. their support team usually respond within a 24 hour timeframe.
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Similar Messages

My Skype account was hijacked.

My Skype account was hijacked a couple of weeks ago. I lost the Skype credit I had loaded into my account, and the hijacker charged over $100 to my credit card through the Skype auto-recharge option. I have contacted Skype customer support about this issue, but I suspect that the replies I have gotten might also be fraudulent. I have lost almost $200 in this incident, and the security of my Skype account and possibly my credit card account have been compromised. How can I contact a legitimate support person at Skype to get this issue resolved?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Carrolwd, and welcome to the Community,
These FAQ articles provide details on next steps:
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My Skype Account got hijacked - What to do now?

So my Skype Account got hijacked today, but I got it back after 10 minutes. The hijackers messaged me with the new password and after I logged in, I changed my password at first. I want them to get punished. They sent messages to everyone with texts like "I am stupid." etc.. I got many messages about it and not everyone in my contactlist believes that the account got hijacked.
So what should I do now? I would like to get them punished.

report them to [email protected]
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Skype Account possibly hijacked

I was making a Skype call yesterday and got bumped off while it was ringing. When I tried to log in again. I got an error message saying that my username and password were not recognized. When I tried to reset my password, the system had no record of my e-mail addresses - any of them.
Today, I created a new account and then looked for my original username using "Add Contact". It showed up with someone else's name attached to it.
What should I do?

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
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Remote users of one Skype account

Hi.
I have a Skype account and have just added 2 new members to my team who will be working from home. Can I give them access to use my buisness Skype account to make calls form their own PCs in their own home or do I need to setup a new account with calls subscription for each of them on thier own machine?
Any advice will be gratefully received.

Hi, Language Angels, and welcome to the Community,
I would strongly urge a review the Terms of Use and Fair Usage policies prior to proceeding: http://www.skype.com/en/legal/
Allowing multiple people to use one account is not only mentioned in the Terms of Use as not allowed, but could also find the account suspended as an anti-fraud measure. Best to create new accounts and add the needed subscriptions and/or credit. You might also research if Skype Manager would be useful: http://www.skype.com/en/features/skype-manager/
Best regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How Do I Close My Skype Account?

Dear Readers,
This question is asked a lot here in the Community, particularly on this message board. Perhaps this topic added here will be helpful.   This FAQ article explains the process of how to remove your Skype account (the blue type is actually a "link" to the FAQ article): https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account
First, remember to cancel all active subscriptions. If you think you might be entitled to a refund, please see this FAQ to determine this: https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund?
Second, remove any saved payment methods from your account dashboard.
Third, remember to change the account status or presence setting to "offline." For your convenience, an abridged version of the FAQ article's text - specific only to removing a Skype account - is copied and pasted below:
How do I close my Skype account?
If you want to close your Skype account, you’ll need to contact us so we can close it for you.
First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.
Next, contact Skype Customer Service and tell us you’d like to close your account.
It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.
In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.
Remove your profile information
This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.
To remove your profile information:
Change your profile picture and mood message.
If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
Sign out of Skype.
It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
Go to your account.
Sign in to your account on skype.com
Can’t sign in? Find out what to do if you’ve forgotten your username or password.
Go to your profile.
Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.
Edit your profile details.
In the Personal Information section, click Edit.
Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.
Please remember this is a one-time request which cannot be reversed.
One more point to keep in mind: removing your account from the Search Directory will not "pull," "remove," "delete," or "retract" instant messages or file transfers that you have previously sent to your contacts. Your account name will still appear on their contact lists, although they will no longer be able to contact you using the account name you have requested be removed.
The last step of the process is to file your request to remove your account with Skype Customer Service.   This final and required step in the process is often overlooked, and we here in the Community are not authorized to process service requests. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of sporadic website issues. Temporarily enabling scripts, disabling browser add-ins that might disable pop-up dialog boxes, and temporarily enabling pop-up dialog boxes may help get you through to Skype Customer Service. If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser.
Look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

additional details and suggestions here;
Deleting Skype Accounts
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Cannot login with my Skype Account name,

I have tried to login to Skype and the following error returns:
"Sorry, we didn't recognize you sign-in details. Please check etc. etc."
My account does exist as I have asked my friends if they can see it. Why has this happened? I have searched the Skype so-called knowledge base and cannot find an answer. Does Skype disable accounts if inactive for any period of time?
Any help is appreciated,
Solved!
Go to Solution.

kpkmohomed wrote:
hello sir/madam,
I'm using my skype everyday. but unfortunatly today i cant login to my skype. my skype id was kpkmohoed.once i ytry to login to skype i'm getting error message saying [ Sorry, we didn't recognize your sign-in details. please check your skype name and password, then try again.]. i tried to reeset my password, but i cant remind which email used to creat skype account. i have very important cntact in my skype so please make sure i need a help from you.
Thank you
Nawfel Mohomed
(Sri Lanka)
Open the link below and just select the appropriate option/category in your case.
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
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Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Use of multiple computers on one Skype account

I'm trying to find out if we can have just one Skype account on multiple computers? For instance, having one name and using it on both our travel laptop and our home desktop would be very helpful. People wouldn't have to have two different contact listings to remember or keep track of to contact us! Any help of suggestions would be appreciated.

you can use your Skype account in any computer or device, as long as the Skype program or application is installed in it.
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Multiple computers and one SKYPE account

I have SKYPE on a PC downloaded plus a subscription for unlimited phone calls. I also want to use the same subscription on a laptop. I haven't yet downloaded SKYPE to the laptop. My goal is to download Skype on the laptop and use the same account and subscription as the one I downloaded and ordered from my PC.
Is there a way to download SKYPE to the new laptop without creating a new account? Am I allowed to use the same SKYPE account from a PC, a LAPTOP, and also a smartphone? Or does each require a unique skype account?
Solved!
Go to Solution.

Before trying to isolate an issue, it's always best that one is running the latest Skype release. Which may in itself resolve the issue.
A new version has just been released August 02, 2011:
Please click the "Get Skype" link at the top of this page and download the normal version of Skype, NOT the beta version to get this new version.
This new version is 5.5.0.113 to check what version you have, using the main Skype client window please do:
Help -> About Skype
Then simply choose the "Already have a Skype Name" option and enter your Skype name.
NOTE: You can also backspace over any name in the logon window and enter your Skype name as well.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype account restricted

I bought a skype unlimited call to India. I am using it for calling relatives, local call and my friends. Suddenly I got an email stating below:
Fair usage policy violation blocking
We have noticed some prohibited usage of your Skype subscription.
As a result, your subscription will be terminated within the next 24 hours, moreover, you will no longer be able to use or purchase any of Skype’s paid-for products.
The suspension of your access to Skype paid-for products is permanent and you will be unable to transfer any existing paid-for products to a new Skype account, or receive a refund. However, you will be able to continue to make Skype-to-Skype calls and send instant messages.
No explanation and nothing.
Is this fair to block my paid subscription without even a single warning? In the middle of my ongoing subscription?
Please note these points :
1)     This Skype id is maximum login on three devices – my two smartphones and a Pc.
2)     Mostly long calls are on selected approx 5 numbers which are of relatives,my wife.
3)     Mostly short call are to my big circle of friends and my wife also uses to call her relatives as this is our family account..cant we do it?
4)     Total no of calls I don’t know is how much but its our account and me , my wife our kids all like to use what we bought. But surely there are not millions of calls we do from this…..
This is so sad and irritating being a such long customer of skype iam facing this. Earlier we used to use the calling option from PC so the calls may be less in number last year but these year we started using skype on smart phones via wifi so our numbers increased….but is this wrong? We are using our smartphones J
Iam real wondering what should I do as I have left around 25 euros in my account and iam the person who was till date so impressed with skype that I have recommended it to all my friends , relatives’…I was a big fan but then this happened…
Please skype customer service team I couldn’t find how to contact you so please consider all the points I said above and before kicking me out let me know my fault..
Pleaseeeeeeeeeee….
My id – [Removed for privacy]
Email – (removed)
Full name : (removed)
phone : (removed)
"Skype fair policy:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms of Use); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
I am wondering which clause I violated????

Hello,
NEVER post personal data on this public internet website. You just gave the entire worldwide internet your phone #, e-mail address etc. This is an open invitation to spammers, scammers and worse! I've removed the information.
To address your query please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype Account.

Hey, I have some problem with my account, I have used it for like 1-2 years or more, today I had to retype it(earlier skype were logging me in automatically), so no one of my passwords were correct.. Well I thought maybe I just forget it, I have tried to retrieve it, firstly by e-mail, but it said that e-mail don't exist? LOL? Then I have tried to use "Forget e-mail" or something like this and filled in my skype Account when it said that doesn't exist too.. You have deleted it or what? It caused me lot's of trouble! Please reply ASAP...

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
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Skype account yearly telephone number charge

Hi,
On Dec 19, 2014 Skype charged me $30.00 for the yearly telephone number, on Dec 22, 2014 Skype charged me $30.05 stating it was for the yearly telephone number. I had PayPal reverse the charge of $30.00 for the Skype number and received an email from Skype stating that my number will expire in Dec 30, 2014. I go to my Skype account and it says that my telephone number has expired, so Skype what is up??? Are you trying to say that you’re yearly charge for a Skype telephone number is $60.05? It was my understanding from Skype that a Skype yearly telephone number was $30.00 per year, yet when I ask PayPal to return one of your charges of $30.00 your email to me and my account says it will be expiring soon, so what is going on????

Hello and welcome to the Skype Community.
You've been flagged for posting a duplicate message which has been removed. Please avoid in future. Due to the chargeback your account has been blocked as a precaution to protect your assets. To arrange unblocking please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
What can I do?
Thank you

I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Skype account Hijacked

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