Skype account on TV

Hello,
I've just tried to use 'Create Skype ID for your phone/TV' feature in account settings. It created live:<my_account_name> ID for my TV and asked to enter a password. Did it, everything's good. Went to my TV to find that it doesn't allow to enter column (. Went back to my account settings just to find that I can't change account name created for my phone/TV. So I'm effectively blocked. TV - Sharp.
Any suggestions/tips are welcomed!
nik

i am having the same problem but with my first account. how did you solve this
46ES7500 wrote:
Hi,
Samsung Smart TV 46ES7500M. Latest Skype installed ok. No network or other issues detected. Latest Skype and Smart Hub versions. I was able to log in with my existing skype account straight after the skype on the tv was installed.
Then I signed off and tried to sign in again with my second existing account - could not do that, there was endless waiting for skype to sign in.
Skype currently recognises and able to sign in only with the first account - the one I used straight after the skype is installed. All other accounts end up with endless waiting during sign in procedure.
I tried to reinstall skype, delete skype and reset the smart hub - no changes, the problem still exist.
Could you please help?

Similar Messages

Remote users of one Skype account

Hi.
I have a Skype account and have just added 2 new members to my team who will be working from home. Can I give them access to use my buisness Skype account to make calls form their own PCs in their own home or do I need to setup a new account with calls subscription for each of them on thier own machine?
Any advice will be gratefully received.

Hi, Language Angels, and welcome to the Community,
I would strongly urge a review the Terms of Use and Fair Usage policies prior to proceeding: http://www.skype.com/en/legal/
Allowing multiple people to use one account is not only mentioned in the Terms of Use as not allowed, but could also find the account suspended as an anti-fraud measure. Best to create new accounts and add the needed subscriptions and/or credit. You might also research if Skype Manager would be useful: http://www.skype.com/en/features/skype-manager/
Best regards,
Elaine
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How Do I Close My Skype Account?

Dear Readers,
This question is asked a lot here in the Community, particularly on this message board. Perhaps this topic added here will be helpful.   This FAQ article explains the process of how to remove your Skype account (the blue type is actually a "link" to the FAQ article): https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account
First, remember to cancel all active subscriptions. If you think you might be entitled to a refund, please see this FAQ to determine this: https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund?
Second, remove any saved payment methods from your account dashboard.
Third, remember to change the account status or presence setting to "offline." For your convenience, an abridged version of the FAQ article's text - specific only to removing a Skype account - is copied and pasted below:
How do I close my Skype account?
If you want to close your Skype account, you’ll need to contact us so we can close it for you.
First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.
Next, contact Skype Customer Service and tell us you’d like to close your account.
It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.
In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.
Remove your profile information
This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.
To remove your profile information:
Change your profile picture and mood message.
If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
Sign out of Skype.
It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
Go to your account.
Sign in to your account on skype.com
Can’t sign in? Find out what to do if you’ve forgotten your username or password.
Go to your profile.
Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.
Edit your profile details.
In the Personal Information section, click Edit.
Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.
Please remember this is a one-time request which cannot be reversed.
One more point to keep in mind: removing your account from the Search Directory will not "pull," "remove," "delete," or "retract" instant messages or file transfers that you have previously sent to your contacts. Your account name will still appear on their contact lists, although they will no longer be able to contact you using the account name you have requested be removed.
The last step of the process is to file your request to remove your account with Skype Customer Service.   This final and required step in the process is often overlooked, and we here in the Community are not authorized to process service requests. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of sporadic website issues. Temporarily enabling scripts, disabling browser add-ins that might disable pop-up dialog boxes, and temporarily enabling pop-up dialog boxes may help get you through to Skype Customer Service. If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser.
Look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Best regards,
Elaine
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additional details and suggestions here;
Deleting Skype Accounts
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Cannot login with my Skype Account name,

I have tried to login to Skype and the following error returns:
"Sorry, we didn't recognize you sign-in details. Please check etc. etc."
My account does exist as I have asked my friends if they can see it. Why has this happened? I have searched the Skype so-called knowledge base and cannot find an answer. Does Skype disable accounts if inactive for any period of time?
Any help is appreciated,
Solved!
Go to Solution.

kpkmohomed wrote:
hello sir/madam,
I'm using my skype everyday. but unfortunatly today i cant login to my skype. my skype id was kpkmohoed.once i ytry to login to skype i'm getting error message saying [ Sorry, we didn't recognize your sign-in details. please check your skype name and password, then try again.]. i tried to reeset my password, but i cant remind which email used to creat skype account. i have very important cntact in my skype so please make sure i need a help from you.
Thank you
Nawfel Mohomed
(Sri Lanka)
Open the link below and just select the appropriate option/category in your case.
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
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Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Use of multiple computers on one Skype account

I'm trying to find out if we can have just one Skype account on multiple computers? For instance, having one name and using it on both our travel laptop and our home desktop would be very helpful. People wouldn't have to have two different contact listings to remember or keep track of to contact us! Any help of suggestions would be appreciated.

you can use your Skype account in any computer or device, as long as the Skype program or application is installed in it.
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MORE TIPS, TRICKS AND UPDATES AT
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Multiple computers and one SKYPE account

I have SKYPE on a PC downloaded plus a subscription for unlimited phone calls. I also want to use the same subscription on a laptop. I haven't yet downloaded SKYPE to the laptop. My goal is to download Skype on the laptop and use the same account and subscription as the one I downloaded and ordered from my PC.
Is there a way to download SKYPE to the new laptop without creating a new account? Am I allowed to use the same SKYPE account from a PC, a LAPTOP, and also a smartphone? Or does each require a unique skype account?
Solved!
Go to Solution.

Before trying to isolate an issue, it's always best that one is running the latest Skype release. Which may in itself resolve the issue.
A new version has just been released August 02, 2011:
Please click the "Get Skype" link at the top of this page and download the normal version of Skype, NOT the beta version to get this new version.
This new version is 5.5.0.113 to check what version you have, using the main Skype client window please do:
Help -> About Skype
Then simply choose the "Already have a Skype Name" option and enter your Skype name.
NOTE: You can also backspace over any name in the logon window and enter your Skype name as well.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype account restricted

I bought a skype unlimited call to India. I am using it for calling relatives, local call and my friends. Suddenly I got an email stating below:
Fair usage policy violation blocking
We have noticed some prohibited usage of your Skype subscription.
As a result, your subscription will be terminated within the next 24 hours, moreover, you will no longer be able to use or purchase any of Skype’s paid-for products.
The suspension of your access to Skype paid-for products is permanent and you will be unable to transfer any existing paid-for products to a new Skype account, or receive a refund. However, you will be able to continue to make Skype-to-Skype calls and send instant messages.
No explanation and nothing.
Is this fair to block my paid subscription without even a single warning? In the middle of my ongoing subscription?
Please note these points :
1)     This Skype id is maximum login on three devices – my two smartphones and a Pc.
2)     Mostly long calls are on selected approx 5 numbers which are of relatives,my wife.
3)     Mostly short call are to my big circle of friends and my wife also uses to call her relatives as this is our family account..cant we do it?
4)     Total no of calls I don’t know is how much but its our account and me , my wife our kids all like to use what we bought. But surely there are not millions of calls we do from this…..
This is so sad and irritating being a such long customer of skype iam facing this. Earlier we used to use the calling option from PC so the calls may be less in number last year but these year we started using skype on smart phones via wifi so our numbers increased….but is this wrong? We are using our smartphones J
Iam real wondering what should I do as I have left around 25 euros in my account and iam the person who was till date so impressed with skype that I have recommended it to all my friends , relatives’…I was a big fan but then this happened…
Please skype customer service team I couldn’t find how to contact you so please consider all the points I said above and before kicking me out let me know my fault..
Pleaseeeeeeeeeee….
My id – [Removed for privacy]
Email – (removed)
Full name : (removed)
phone : (removed)
"Skype fair policy:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms of Use); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
I am wondering which clause I violated????

Hello,
NEVER post personal data on this public internet website. You just gave the entire worldwide internet your phone #, e-mail address etc. This is an open invitation to spammers, scammers and worse! I've removed the information.
To address your query please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype Account.

Hey, I have some problem with my account, I have used it for like 1-2 years or more, today I had to retype it(earlier skype were logging me in automatically), so no one of my passwords were correct.. Well I thought maybe I just forget it, I have tried to retrieve it, firstly by e-mail, but it said that e-mail don't exist? LOL? Then I have tried to use "Forget e-mail" or something like this and filled in my skype Account when it said that doesn't exist too.. You have deleted it or what? It caused me lot's of trouble! Please reply ASAP...

if your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
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Skype account yearly telephone number charge

Hi,
On Dec 19, 2014 Skype charged me $30.00 for the yearly telephone number, on Dec 22, 2014 Skype charged me $30.05 stating it was for the yearly telephone number. I had PayPal reverse the charge of $30.00 for the Skype number and received an email from Skype stating that my number will expire in Dec 30, 2014. I go to my Skype account and it says that my telephone number has expired, so Skype what is up??? Are you trying to say that you’re yearly charge for a Skype telephone number is $60.05? It was my understanding from Skype that a Skype yearly telephone number was $30.00 per year, yet when I ask PayPal to return one of your charges of $30.00 your email to me and my account says it will be expiring soon, so what is going on????

Hello and welcome to the Skype Community.
You've been flagged for posting a duplicate message which has been removed. Please avoid in future. Due to the chargeback your account has been blocked as a precaution to protect your assets. To arrange unblocking please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
What can I do?
Thank you

I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Skype Account contact list and skype name changed

Hi!
I have been actively using my skype account again lately and one time last week when I signed in, I just cannot. My username and password are correct. And so what I did was to reset my password. I was able to reset my password through my email and when I signed in to Skype, I found out that my skype account was "hacked", I think. My skype name, profile photo and contact list changed into somebody else's account.
I just want to ask what has happened to my account? Why did that happened? The username and contact list that appears to my account, I think, was leggit and not an act of hacking. Could it be possibly that our accounts switched?

Hi, DaisyrieDumali, and welcome to the Community,
Your report reads to me like your account was compromised (hacked). If you still have control of it, sign on to the account dashboard and change your account's registered e-mail address to something else, and then change the password.
Also, as a proactive measure, ensure your computer's software and patches are updated, and run your preferred anti-virus/malware/spyware program using the most recent virus signature files available.
If you have lost access to your account, you may need to create a new account to use so you can contact Skype Customer Service in order to recover the first account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
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Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
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Skype account deletion and no support available.

Hi, i am trying to delete skype account, i have filled up dummy texts in my profile as shown in the support page of how to delete account.and the answer tell me to contact skype support for further actions, but there are only two options on support page, "skype community" and "chat". Community shows me the same procedure and when i open chat, no one from skype comes online to chat, when i try to text in chat, it says You are not currently in a chat session. I tried 4 times and I waited for 15 minutes everytime but no one comes online. Can anyone tell me the exact way to contact skype for account deletion?

Hi, Pistachioqwerty and Mitaveliki,
I am sorry to read of your experiences in contacting Skype Customer Service. Please post back with the details of which web browsers you used in your attempts to contact Customer Service as well as which mobile device or computer you used and its operating system. More importantly, please indicate the steps you took (what you clicked on, exactly) and at which point in the process your progress was halted.
If you can provide screen shots, particularly if error messages are displayed, that would be most helpful. Please ensure no personally identifiable information is revealed when you upload your screen shots here.
Thank you in advance,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account blocked and they won't unblock it.

I had this really old skype account, I believe I created it when they released skype, but I had like 7 contacts or less, and used it like once a month, sometimes once a year, I don't know. But I used msn messenger a lot, and my account was really old aswell, and when they merged it with skype, I had to merge my accounts, so that's what I did. but at that time, it was so complicated, you had like two contact lists, on the same software you could send messages as a messenger account, or a skype account, to messenger or skype contacts, and it was really not user friendly, it was impossible to use, even tried to clean my list, deleting duplicated entries, people i never talked to, but still didn't do it, so once again, I abandoned skype and went to facebook. so last year I went away and wanted to do a video call to my girlfriend, so we installed skype. I didn't remember what account name I should use, or wich password was correct, and for some reason my account got blocked. i'm not even sure that i entered a wrong password, but it got blocked anyway. when i tried to retrieve it, said i had to contact support and cmon, to reset your password you have to contact support???? no thanks, decided not to use skype again, and made a video call with facebook. but as of this week, I wanted to make a video call from my android phone, and decided to give skype another go, people told me that it was a good video app, so why not. and there was i trying to retrieve my password, when i ran through this form to fill with a lot of irrelevant information: if i "used credit card to pay for a skype service or if i used paypal." how the hell should i remember a thing i did once in my life and many years ago? i don't know if i used credit card or paypal, how should i know wich credit card i used? ok, next field: "what email address you provided when you registered." ok, when i registered my first skype account, or my messenger email wich i merged later? because i don't know what email i was using back when they launched skype, ffs. so i put my messenger email and procceeded. next question, when did i create my skype account (year AND month). again, my old account, or the one i merged later? and how the hell should i freaking now the year or even the month i created it??? was like centuries ago, cmon!!?! next question, "provide five names that are in your contact list." heck, I had hundreds of people on my messenger, wich i often deleted and replaced, and barely 5 or 7 contacts on skype, wich i never used, and when they merged, i reorganized my list, so i had no idea wich list they were talking about, or who was on it. next question, "what is the total cost of a recent order that you have made." you're kidding, right? next, on what date did you place the recent order (dd/mm/yy)? ... next, "please provide two phone numbers that you have recently called or contacted using skype." god, i tried to order a pizza once, and i called my mother another time, but how am i supposed to remember wich pizza place, and if i called mother at home, work, cellphone 1, 2, or what? jesus. I answered the other questions properly, but apparently they 'don't have enough information to retrieve my account" thanks microsoft. I really wanted to use that account, since it's linked with my microsoft email, wich is also my xbox live account, and some other stuff, and I don't want to have 2 ms addresses, but ok, i really needed to make a video call, so i tried to create another account. I was on my pc trying to solve this problem, so I opened skype website and clicked create account. luckily (or is it?) there was an option to create account with facebook, so that's what I did. and when I went to my phone to login, bam, no option to log in with facebook, and when you create an account that way, you just don't have a name or password to log in on your mobile. good job ms! thanks for ruining my day, and good luck beating apple, google or facebook when you keep treating your costumers like **bleep**.

I've recently noticed that my skype account has been blocked. I don't know what the issue is. I have the password, but it won't let me make calls. I have cash on the account too. But now it is requesting me to fill in forms. What year did I set up my account? 10 years ago or so, maybe 11, maybe 9, 8, 7, not sure. What card did I use to last put money on it.... not sure, it was about a year ago, debit or credit? Can't remember. But out of the 10 questions, I seem to have got one wrong, but it won't tell me which one. I have asked customer service for help, but the genius just asked me to refill in the form. I did again, same issue, something wrong (waiting for 24 hours for failure notification on both occasions) I've asked him to point out what is wrong, but genius refuses to. Honestly, a pathetic customer service experience. 0/100 score. Just some autogenerated BS from India. I've had to now set up an entirely new Skype account. So warning, if your account is blocked, don't bother with customer service. They are useless. Just set up a new account and forget about what ever cash is on your account. Thanks Skype!!

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