Skype Account related question

I have two Skype accounts. I want to merge them into one using all the features under one Skype name without letting the contacts know (and add me again in my alternate Skype names). How can I do that?
So, to explain better,:
1) I have two Skype accounts - AC1, and AC2.
2) Some contacts are under AC1 and some in AC2.
3) I am looking for help to merge AC1 and AC2 to for example AC1.
4) No contacts should be lost and their contact book gets updated automatically in the background. When they send messages even if they have added me on AC2, should reach me on AC1 (post merger).
5) Skype credits gets transferred to AC1 if their are any in AC2.
Please help.

You could export ac1's contacts and import them in ac2 (ofc they will have to be reinvited). As ruwim says, merging Skype accounts is not possible at the moment, if it ever will be is when Microsoft/Skype moves to Microsoft accounts and leaves Skype accounts in the future.

Similar Messages

In which forum may I ask Skype related questions?

I am having troubles with Skype, but can't ask a question on the Skype Community Forum because of those troubles. You see, I have two accounts on Skype with one email account and when I try to create a public name to post a question the Skype
application tells me that I can't use that email address because it belongs to another ID.
The first ID was linked to my Microsoft Live ID, but I was having so many problems getting Skype to cooperate using that account that I created an entirely new account. My email address is the same for both and I would just as soon not create some
form of email alias just to fool one of these.
Skype seems to be incapable of dealing with two pointers to one email address.
Henry

Henry
Unfortunately we are not equipped to deal with Skype account issues as we have no access to the accounts.
It would be best if you contacted the Skype support team regarding that matter.
They are experts in the field of your inquiry and would be in a better position to address your concern. You may contact them through this link:
You can also join the user community here:
How can I contact Customer support https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?intcmp=SN-Mods
Wanikiya and Dyami--Team Zigzag

More than 1 skype account one computer

Hi there,
I got 2 skype accounts on my computer running windows 8.1. I wanted to know if there is any way to get the skype notifications from the company microsoft account when i'm signed in on my personal account. It's sort of a helpdesk idea, but as i'm normally signed in on my personal microsoft account on windows 8.1 it'd help a great deal to get the notifications on there.
Thanks in advance!

Dippy,
This forum is for questions/feedback related to the forums themselves. Please refer to the iPod forums for iPod issues in the future. Also, please use the forums search feature. Your issue has been covered (over there) many times.
Anyway, have you read this;
http://docs.info.apple.com/article.html?artnum=300432
CHeers!
-Bryan

Need help about my Skype Accounts

Hi eveyone,
I have created the 2 Skype accounts with same email address and with same password.
After a some time, the first account is not logged in.
I have requested to the Skype team to submit the code on my email address and I used it but it didn't work. I can't log in. However, the second account keeps working correctly. So what I do? in order to sign in in my first account.
Is there any issue using the same email address/password?
Please help I need to sign in my first account immediately.
Thanks

Hi, Tamara1, and welcome to the Community!
We in the Community are not authorized to address account-related issues; you will need to contact Skype Customer Service again. contact customer service
I recently wrote about a similar situation ... please post back with how this was resolved, as a help to fellow community members.
http://community.skype.com/t5/General-Discussion/two-skype-names-one-email/m-p/600375#M17604
elainem77
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Please delete two Skype Accounts.

Would it be possible to delete two accounts for me? I don't use them anymore and my friends constantly contact them thinking I still use those accounts. These accounts are "[Removed by moderator]" and "[Removed by moderator]" thank you.
Solved!
Go to Solution.

Dear Readers,
In order to delete/remove/close/cancel a Skype account, you must contact Skype Customer Service
We here in the Community do not have the tools to process account-related service requests.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

2 skype account.

I have 2 skype account and I would like to cancel one of them.
I tried to found how to do it, but I can't find. Can somebody help me.
Thanking you in advance.

Hi, 2508, and welcome to the Community,
Please see the instruction provided in this FAQ article: 'Can I delete my Skype account?'
Then, please contact Skype Customer Service to file your request to remove your account. We here in the Community are not authorized to remove accounts, or to perform any other account-related service requests as we are not a branch of Skype Customer Service.
Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choose a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Someone bruteforced my skype account.

well i just made this skype account because i just got bruteforced, my original skype is [edited for privacy] and the email to the account is [edited for privacy] please change it back to the original password. [edited for privacy]
all i'm asking you guys to do is reverse the email change. look at when the email was changed as well it was just under 8 hours ago i hope you please understand. i really need that skype i can't make a new one all my contacts and it would be such a hassle. if you need any more proof that i just got jacked please ask for it as soon as possible.

Hi,
This is one of those situations where you must contact Skype Customer Service directly for assistance. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You should expect to be asked several questions related to your account to confirm that you are indeed the true owner of the account.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Troubles with my main Skype account - Please help ...

Ok, so it's like this.
I used to talk with my friends on my main Skype account ALL the time. For that reason, I would always have the option to 'sign me in automatically' checked, so I didn't have to keep entering in my password over and over because it's quite long. Well, one day, Skype stopped signing me in automatically for some reason. By that point, it had been so long since I entered my password that I actually forgot what it was (silly of me, I know). So I figured, "All right, no big deal, I can just reset it using my e-mail address".
When I went to reset my password using my e-mail address, there were two other Skype accounts attached to it; neither of them were my main account. I don't understand how this is possible, because I use only one e-mail address for pretty much everything. I know for a fact that my main account was registered with that e-mail address. So now, I've lost all of my friends Skype names just because I can't access my main Skype account. The only piece of information I have is my Skype name. I don't remember my password and I can't reset it because it says it isn't registered to my main e-mail.
I have another e-mail address on Yahoo! that I barely use. I tried to reset my password with that as well, thinking that perhaps I used it instead, but no luck.
What should I do? I really want my main account back. Is there any way I can fix this?
Thanks so much for reading.
Sincerely, Plastreaka

Hi, Plastreaka, and welcome to the Community!
Here is a link to an FAQ article which includes other information that could be used to confirm your ownership of the account: https://support.skype.com/en-us/faq/FA109/I-ve-forgotten-my-password
As we here in the Community are not authorized to resolve account-related matters, please do file with Skype Customer Service contact customer service Please remember to include the information about Skype accounts which are not yours! Skype Premium subscribers are eligible for live chat support; a "Day Pass" can also be purchased Skype Premium Outdated information.
I would also recommend checking that your computer/operating system is fully updated, and that you run your preferred anti-spyware/malware/virus software with updated virus signature files. Skype would always recommend you use the latest version.
Best regards,
Elaine
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Remote users of one Skype account

Hi.
I have a Skype account and have just added 2 new members to my team who will be working from home. Can I give them access to use my buisness Skype account to make calls form their own PCs in their own home or do I need to setup a new account with calls subscription for each of them on thier own machine?
Any advice will be gratefully received.

Hi, Language Angels, and welcome to the Community,
I would strongly urge a review the Terms of Use and Fair Usage policies prior to proceeding: http://www.skype.com/en/legal/
Allowing multiple people to use one account is not only mentioned in the Terms of Use as not allowed, but could also find the account suspended as an anti-fraud measure. Best to create new accounts and add the needed subscriptions and/or credit. You might also research if Skype Manager would be useful: http://www.skype.com/en/features/skype-manager/
Best regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How Do I Close My Skype Account?

Dear Readers,
This question is asked a lot here in the Community, particularly on this message board. Perhaps this topic added here will be helpful.   This FAQ article explains the process of how to remove your Skype account (the blue type is actually a "link" to the FAQ article): https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account
First, remember to cancel all active subscriptions. If you think you might be entitled to a refund, please see this FAQ to determine this: https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund?
Second, remove any saved payment methods from your account dashboard.
Third, remember to change the account status or presence setting to "offline." For your convenience, an abridged version of the FAQ article's text - specific only to removing a Skype account - is copied and pasted below:
How do I close my Skype account?
If you want to close your Skype account, you’ll need to contact us so we can close it for you.
First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.
Next, contact Skype Customer Service and tell us you’d like to close your account.
It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.
In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.
Remove your profile information
This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.
To remove your profile information:
Change your profile picture and mood message.
If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
Sign out of Skype.
It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
Go to your account.
Sign in to your account on skype.com
Can’t sign in? Find out what to do if you’ve forgotten your username or password.
Go to your profile.
Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.
Edit your profile details.
In the Personal Information section, click Edit.
Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.
Please remember this is a one-time request which cannot be reversed.
One more point to keep in mind: removing your account from the Search Directory will not "pull," "remove," "delete," or "retract" instant messages or file transfers that you have previously sent to your contacts. Your account name will still appear on their contact lists, although they will no longer be able to contact you using the account name you have requested be removed.
The last step of the process is to file your request to remove your account with Skype Customer Service.   This final and required step in the process is often overlooked, and we here in the Community are not authorized to process service requests. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of sporadic website issues. Temporarily enabling scripts, disabling browser add-ins that might disable pop-up dialog boxes, and temporarily enabling pop-up dialog boxes may help get you through to Skype Customer Service. If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser.
Look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Best regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

additional details and suggestions here;
Deleting Skype Accounts
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Cannot login with my Skype Account name,

I have tried to login to Skype and the following error returns:
"Sorry, we didn't recognize you sign-in details. Please check etc. etc."
My account does exist as I have asked my friends if they can see it. Why has this happened? I have searched the Skype so-called knowledge base and cannot find an answer. Does Skype disable accounts if inactive for any period of time?
Any help is appreciated,
Solved!
Go to Solution.

kpkmohomed wrote:
hello sir/madam,
I'm using my skype everyday. but unfortunatly today i cant login to my skype. my skype id was kpkmohoed.once i ytry to login to skype i'm getting error message saying [ Sorry, we didn't recognize your sign-in details. please check your skype name and password, then try again.]. i tried to reeset my password, but i cant remind which email used to creat skype account. i have very important cntact in my skype so please make sure i need a help from you.
Thank you
Nawfel Mohomed
(Sri Lanka)
Open the link below and just select the appropriate option/category in your case.
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used.
3. If the hacker also changed your registered email address, changed it back to your own email address. Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer). This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address. just click the link below;
https://login.skype.com/account/password-automation
After acquiring a new password, you can proceed in changing the registered email address to your own email address;
  https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3. Contact Skype to report the incident. They may be able to provide you with further explanation, clarification and helpful advice. They will most likely ask you to provide some details in order for them to verify that you are the real account owner. Select subject/topic Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5. If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note: If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C. What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D. How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Skype account restricted

I bought a skype unlimited call to India. I am using it for calling relatives, local call and my friends. Suddenly I got an email stating below:
Fair usage policy violation blocking
We have noticed some prohibited usage of your Skype subscription.
As a result, your subscription will be terminated within the next 24 hours, moreover, you will no longer be able to use or purchase any of Skype’s paid-for products.
The suspension of your access to Skype paid-for products is permanent and you will be unable to transfer any existing paid-for products to a new Skype account, or receive a refund. However, you will be able to continue to make Skype-to-Skype calls and send instant messages.
No explanation and nothing.
Is this fair to block my paid subscription without even a single warning? In the middle of my ongoing subscription?
Please note these points :
1)     This Skype id is maximum login on three devices – my two smartphones and a Pc.
2)     Mostly long calls are on selected approx 5 numbers which are of relatives,my wife.
3)     Mostly short call are to my big circle of friends and my wife also uses to call her relatives as this is our family account..cant we do it?
4)     Total no of calls I don’t know is how much but its our account and me , my wife our kids all like to use what we bought. But surely there are not millions of calls we do from this…..
This is so sad and irritating being a such long customer of skype iam facing this. Earlier we used to use the calling option from PC so the calls may be less in number last year but these year we started using skype on smart phones via wifi so our numbers increased….but is this wrong? We are using our smartphones J
Iam real wondering what should I do as I have left around 25 euros in my account and iam the person who was till date so impressed with skype that I have recommended it to all my friends , relatives’…I was a big fan but then this happened…
Please skype customer service team I couldn’t find how to contact you so please consider all the points I said above and before kicking me out let me know my fault..
Pleaseeeeeeeeeee….
My id – [Removed for privacy]
Email – (removed)
Full name : (removed)
phone : (removed)
"Skype fair policy:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms of Use); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
I am wondering which clause I violated????

Hello,
NEVER post personal data on this public internet website. You just gave the entire worldwide internet your phone #, e-mail address etc. This is an open invitation to spammers, scammers and worse! I've removed the information.
To address your query please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
What can I do?
Thank you

I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Skype Account contact list and skype name changed

Hi!
I have been actively using my skype account again lately and one time last week when I signed in, I just cannot. My username and password are correct. And so what I did was to reset my password. I was able to reset my password through my email and when I signed in to Skype, I found out that my skype account was "hacked", I think. My skype name, profile photo and contact list changed into somebody else's account.
I just want to ask what has happened to my account? Why did that happened? The username and contact list that appears to my account, I think, was leggit and not an act of hacking. Could it be possibly that our accounts switched?

Hi, DaisyrieDumali, and welcome to the Community,
Your report reads to me like your account was compromised (hacked). If you still have control of it, sign on to the account dashboard and change your account's registered e-mail address to something else, and then change the password.
Also, as a proactive measure, ensure your computer's software and patches are updated, and run your preferred anti-virus/malware/spyware program using the most recent virus signature files available.
If you have lost access to your account, you may need to create a new account to use so you can contact Skype Customer Service in order to recover the first account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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