Skype auto-recharge enabled by itself

Hi,
I received an email stating that I have topped up $10 from my paypal to my Skype account due to auto-recharge. However, I have disabled it in the past. Furthermore, the email sent to me is in mandarin. Please help to correct this. I have since disabled Skype auto-recharge, but just a few moments ago, I received 3 more emails stating that I have auto-recharged (3* $10) from my paypal account! I hope that Skype can resolve this as it is a major nuisance and breach of trust. Thank you very much.

Hi, is there any Skype personnel that can help me with this? I have not received a reply since then and it is impossible to email skype for help. Thank you very much.

Similar Messages

Skype auto-recharged my account twice. how can i r...

I have skyp set to auto-recharge 10$ when my account gets low. Today when my account got low, skype auto recharged and then a few hours later, auto recharged again. How can I reverse the second auto recharge?
Thanks,
kylearora

Hi, Tambor_Skype, and welcome to the Community,
Yes; you will have the same number -- as long as you reactivate your number within the 90 days following your Skype Number subscription's actual expiration date. While it appears to be a convoluted process, I can attest to the fact that it works.
Regards,
Elaine
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Auto-recharge runs amok - warning!

Chat support seems unable to grasp this issue and the form to submit email questions is having some unspecified problem that keeps it from going through.
I want to give folks a heads up who use Skype Credit with Auto-Recharge enabled that despite a very specific scope of services, Auto-Recharge has lattitude within Skypes billing systems to 'vote early and often' as it were.
In multiple places in your account you can find notes like: "Auto-recharge is enabled - Your Skype Credit balance will Auto-recharge with $10.00 when it falls below $2.00 using payment method PayPal"
That (and the other pages and FAQs) clearly define the scope as being limited to charging you $10 when your balance falls below a trigger point.
A reasonable person would assume this means the only time Skype would charge me is when my trigger point is reached - and that the only charge would be one in the amount of $10.
This is not however what happened to me. I had a $24 Skype Online Number charge set to bill to Skype Credit. When this occured in February, Paypal charged me three separate times for $10 each, until it had enough Skype Credit to process the $24 charge on the account.
While I don't have an issue with paying for the Online Number, and wouldn't have an issue with Skype attempting to use the available balance for that charge or even ultimately for Skype to charge me $10 to try to cover the charge, the underlying issue here is that Skype feels that having approval to charge me $10 under specific circumstances is the same as having my approval to charge me to cover ANY amount that their system happens to think is due.
What if there was a billing error (we've all experienced something like this) and the automated system thought that I was to be charged $240 instead of $24? It would have tried to hit my account 24 times instead of just 3.
The correct response to this situation would be for Skype to email my account with a notice that my online number recently attempted to charge my Skype Credit but that it was unable to go through ... please go check and resolve the issue, etc. Skype lacks the authority to charge me over and over as it pleases until it decides it has enough to process automated charges. Skypes only authority is to charge me $10 when my account balance gets below $2.
Online chat's only support advice in February was to disable Auto-recharge ... which by all other accounts is very convenient. I would not remember to log in to cover my $3 monthly charge every month, so within the scope of the auto-recharge agreement it works very well ... it's just that somewhere a glitch came into the works and this vehicle into my bank account now lets skype do whatever it wants with my bill. Online chat also gave me an invalid 'SR' number after promising to report this to the developers, so I was unable to get someone to check on the status of that issue.
While changing Online Number to bill a different method might solve the specific issue of my online number, it doesn't change the fact that Skype has and likely will continue to operate with this problem in place unless there's some way to communicate the issue to someone who will take ownership of the customers expereince and resolve to have this hole patched.

Hello and thank you for your post. I've escalated your cmments within Skype for review.
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I recommend that you always run the latest Skype version: Windows & Mac
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Please note that I generally don't respond to unsolicited Private Messages. Thank you.

NOT HAVING ENABLE AUTO RECHARGE AND STILL HAVE A P...

Hi,
I have used the options of not enable the auto recharge option and also deleted my credit card information but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit. I only see a payment charge every month made by skype.
I already explored all the options and cancelled all subscription but it's still happening. How can I solve this?

Malena007 wrote:
but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit.
Hello
The last charge on your account by Skype was on November 25th 2013 for credit worth 400 Taiwan $s. Your account may be compromised. Change your password immediately and please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hacked skype account, multiple auto-recharges

Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
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Disable Auto Recharge from Skype

Hi Team,
I have already subscribed for three months unlimited plans, I found my auto recharge was active.
So I wanted to disable auto recharge automatically 10 Euro has been deducted from my credit card.. Please revert that money to my account ASAP.

Hello, the Auto-Recharge was added to my one time 5EUR credit payed against my will and without my consent. I explicitly didn't want to put my bank account at risk by having this Auto-recharg option which allows unlimited calls to hackers who might hack my Skype account and I want to disable auto-recharge before I have any such problem.
Pls I need the e-mail contact to Skype people in charge as I do not want to spend money
calling them from Europe by phone and please where Ikype membership as I ado not want to risk any further with such organization. Please give me some real contact address.
Thank you for your help in advance. Best regards, Dom

Why did Auto recharge set itself up??

Auto recharge was on my acount settings and I cancelled it. I received an email confirming this, then today I get an email from Skype giving a confirmation that Auto recharge has been setup.. I have had to come back onto skype to cancel this yet again. I DO NOT WANT AUTO RECHARGE!

Hi, tahunovas, and welcome to the Community!
My best advice is to never, ever assume anything, especially when an incident such as this occurs. Please ...
- Check your payment method issuer to ensure no fraudulent charges have been posted to your account, even if said charges were reversed.
- Change your account password immediately.
- Double-check that all of your privacy settings are "locked down" and that you can be contacted by your contacts only.
- Ensure your computer's operating system updates and patches are installed; update your anti-virus/spyware/malware software and run it.
- Here is more information to review: http://www.skype.com/intl/en-us/security/online-safety/
I would be wary if I were you, too, and recommend you report this incident to Skype Customer Service: contact customer service
Best regards,
elainem77
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My Skype and Auto-recharge on low balance Story

I signed up for one of skype subscriptions, and I was ready to pay a monthly fee for this service. After some calls I noticed that I was being automatically charged after a few minutes while I was NOT expecting a charge until AFTER a month. Well...Found out my card was automatically and by default checked for the auto-recharge on low balance option! I did not choose this...and when I tried to explain to one of the skype representatives that this option should be a choice by the customer and not a default setting, she explained that "it is the default because you have the choice to cancel it"...She subsequently denied me any refunds, and told me to cancel the setting if I didn't like it. I bet that this was an issue that many customers had encountered, and I looked throught the community, and yes! the "default" was not an option that many customers liked, and when I tried to see if something had been attempted about it..resolved?no. class action suit? may be? Well....somewhere in their corporate policy/culture, and somewhere in their "I agree with terms and conditions" tons of pages, I might have signed away my rights to any class action suit!! HMMMM...guess all that's left now is to see, with my poor music writer/composer skills, if I can come up with a crazy-fun-interesting video about this that goes viral on youtube !

Hi, cecita799, and welcome to the Community!
Is your account part of a Skype Manager account? I ask this because you posted your enquiry on the Skype Manager message board; so if the answer is yes, the account manager may have added credit to your account.
If your account is not part of a Skype Manager account, you would have to log into your account on the Skype website, click on View Details in Payment Settings, and click Disable to the right of Auto Re-charge.
Regards,
elainem77
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HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHE...

HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

kingie wrote:
HOW DO I CONTACT SKYPE TO CANCEL AUTO RECHARGE WHEN I CANNOT ANSWER THE QUESTIONS THEY DEMAND
Hello
Your account has been hacked and has now been blocked for your protection. You should change your password and contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancellation of my auto recharge

I was auto renewed onto my subscription.. i want to cancel the same and i don't intend to use it. How can i get a refund of my subscription?

Below is a link for more details and explanations regarding the Auto-recharge option.
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
By default, this option is enabled. Here are the instructions on how to cancel this feature ;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support -
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Auto-Recharge without my notice

Hi,
I would like to know why my account has been auto-recharged without my notification. I will change the plan every month based on my business requirement. Please guide me on how to deactive this auto-recharge option and let me know how to change the plan whenever I needed.
Looking forward to hearing from you.
Best Regards,
Ezhil Solai

You can visit the link below for instructions on how to disable the auto-recharge feature;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#3
I think the auto-recharge is enabled by default, and users need to unmark/uncheck it when ordering to have it disabled.
In in case you may need more specific instructions, encounter any problems, or for further assistance, you can also contact customer service;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Hijacked and auto recharge turned on

- Skype site was not allowing me to login so now I am charged 3 times! I was not able to turn it off. How can this auto recharge not have an option to disable.

If I'm not mistaken, adding a credit card is tied to the auto-recharge system. If is enabled by default and triggers when you are below 2 dollars of credit. If you do not want it enabled you will have to disable it in your account. You can disable/enable it on this screen:
https://secure.skype.com/wallet/account/auto-topup
If you have not consumed any of the credit you just purchased you can request a refund following the guidance here:
https://support.skype.com/en/faq/FA297

Why I can' t disable auto-recharge?

I attemp to disable auto-recharge stage by stage, but not work. Can you help me to disable auto-recharge? Enable to disable already but not change.

If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
No duplicate posts please. Duplicates deleted.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Disable Auto-recharge for ever

hi
I'm angry because Skype enables by default Auto-recharge.
This is the third time I have to go login into my account and disable it.
Skype guys:
Please, please, please, please read carefully, "UNCHECK" Auto-recharge option when buying more Skype credit. I "DO NOT" want auto-recharge my account.
I expect it's clear to you.
and pleadse refund my remaing balance to credit card which is connected to my account
Thank you!
i

I have had this problem for many YEARS. Before Microsoft bought Skype I had this problem and it annoyed me so much that I sent an e-mail directly to the previous owbers saying that I was going lawyer up becuase it is a blantant misuse of my personal details (basically a credit card scam). After that it was turned off, however it is now turned back on. The only way that I seem to get around it is by deleting my cc details, unless of course you are buying through paypal then skype will pull your details back off paypal and then recheck the auto-recharge and thats after you disable it.
This little feature is extremenly unfair and probably sue-worthy. If there are enough people frustrated about perhaps we can write to a newspaper saying how skype basically scams you credit card? I vote for the boston globe.

Skype auto-recharge enabled by itself

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