Skype business for a call centre

Hi....can I use skype business for my call centre. I have about 300 call centre consultants????

Hi, Sammyjoe, and welcome to the Community,
I doubt our Community members would be helpful here; I recommend contacting the Skype Business Solutions Team for advice and counsel.
Using Skype in your business
Using Skype in your business
Transform the way your business works with cost effective and collaborative tools.
Contact our solutions team
I would also recommend a careful review of Skype's Terms of Use prior to reaching out to the Business Solutions team, so all of your questions can be answered efficiently: http://www.skype.com/en/legal/
Regards,
Elaine
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Skype crash for every call i make

Hello,
I have a huge problem my skype crash when i try to call someone or receive a call.
I searched for solutions and tried every solutions of this topic http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-for-any-call-I-make/td-p/1764243
nothing worked :/
Help me please !! ;/
Solved!
Go to Solution.

Kylar_Stern wrote:
I'm on Windows 8.1 , 64 bits and with the last version of skype
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

New skype app for video calling

Hope this fits here.Is anyone using the new skype app for video calling.
if so how does it work. downloaded the app but it doesn't seem to have a
way to use the video part. it does call out though. thanks for any help.

When you select one of your contacts, an option for a video call should appear with the call and chat options.

Why does Skype not have a call centre or contact n...

Good day,
I hope someone can help me as there is no contact number whatsoever to get hold of Skype!!!
I live in South Africa and use the Skype DUALphone 4088 to make calls worldwide, therefore I have the Unlimited World subscription.
Now I'm thinking of using Skype for local calls to landline and mobile phones within S.A. This is where I'm stuck!
There is a subscription to landline calls only, 400 min. / month will cost me $5.99 which means $0.015 (1.5 $ cents) per minute.
However there is a second subscription which I'd also like to use, 120 min. / month to mobile AND landlines for $7.99 per month (= $0.067 / 6.7 cents).
Now here the confusion and my questions:
1.) I don't want to pay one cent more than 1.5 cents to landlines and 6.7 cents to mobile phones within SA. So how do I setup my subscriptions to accomplish that, because if I only purchase the $7.99 package I'll be paying 6.7 cents to landlines and that is far more expensive than Telkom!!!???
2.) What would the szenario be if I purchase both subscriptions???
Please don't get me wrong, Skype is awesome but their support structure sucks...
PLEASE HELP

Good day,
I hope someone can help me as there is no contact number whatsoever to get hold of Skype!!!
I live in South Africa and use the Skype DUALphone 4088 to make calls worldwide, therefore I have the Unlimited World subscription.
Now I'm thinking of using Skype for local calls to landline and mobile phones within S.A. This is where I'm stuck!
There is a subscription to landline calls only, 400 min. / month will cost me $5.99 which means $0.015 (1.5 $ cents) per minute.
However there is a second subscription which I'd also like to use, 120 min. / month to mobile AND landlines for $7.99 per month (= $0.067 / 6.7 cents).
Now here the confusion and my questions:
1.) I don't want to pay one cent more than 1.5 cents to landlines and 6.7 cents to mobile phones within SA. So how do I setup my subscriptions to accomplish that, because if I only purchase the $7.99 package I'll be paying 6.7 cents to landlines and that is far more expensive than Telkom!!!???
2.) What would the szenario be if I purchase both subscriptions???
Please don't get me wrong, Skype is awesome but their support structure sucks...
PLEASE HELP

My Skype subscription for India calling is not wor...

Hi, I recently purchased Skype India calling for 2500min/month subscription. My problems are listed below;
1. The subscription is unfortunately not working at all. I tried on couple of mobile numbers, its sometimes connecting but no voice. Only one time I was able to connect to land line number and the voice was OK, but still not so good clarity.
2. I am not able to use this subscription feature in my Android mobile (Galaxy S4), to call mobile numbers or land line number are not possible at all my Skype mobile.
Please help me find a solution for it. My normal Skype video and voice calls are working fine in my Laptop and also in my Android mobile but the subscription is not working. If there is no solution or official communication I have to cancel subscription, why should I unnecessarily pay to Skype.
Any suggestion or help is appreciated greatly.
regards
Unsatisfied Skype customer.
Solved!
Go to Solution.

NormanM wrote:
Hello,
The fault is almost certainly with the local Indian carrier used to terminate the call and not Skype. (All Skype calls travel via the internet and only convert to PSTN/Cellular networks at a point close to the recipient's phone). The fact that your Skype-to-Skype calls are trouble-free demonstrates the point. You can also check by placing a free call to the Skype Call Testing Service (echo123).
First of all thanks for your reply and also you mentioned something PSTN/Cellular network etc etc how the Skype is working. But look here my problem is why this is happening, the subscription name itself India calling then Skype should be able to tieup or catch up with the local Indian carrier, isn't it? How do I know that the local carrier is supporting or not? I need a solution not the reason, yeah it is good to know the reason but what I will do with the reason here; it is beyond my doing. If this is the genuince reason for the failure then Skype is making false statement and fooling around the customers saying you can call Indian Mobile and land lines by this subscription, which is clearly not happening.
Please let me know if there is anything can be done on this issue, yours time and effort is appreciately greatly.
regards
Unsatisfied Skype Customer

Is skype secure for video calling? After the purch...

I am concerned because i use skype regularly but i call my family and my very close friend. So is it true that skype calling is not private anymore as goverment monitors or microsoft/skype itself watch or listen to the conversation . And is there any truth in that skype leaks eroctic video chat to porn sites??

Hi,
Skype calls are safe and we do not listen to your conversations.
We also do not leak erotic video chats to porn websites so as long as the other party doesn't choose to record the chat and upload it somewhere, you should be safe!
Thanks,
Wiktor

How to install Skype/viber for video calling on ZTE open C firefoxOS mobile

I have problem in installing Skype/viber video calling app on my ZTE open C
Firefox OS mobile every time I try it directs me to google play store which identify only
Android OS

Unfortunately, Skype or Viber is not available for Firefox OS at this moment. There are alternative chat apps that are available in the Marketplace however, I don't think it supports Skype or Viber at this moment.

Skype credit for phone calls

I have $7 Skype credits. I can't get it on the Skype app on my android nexus 5 phone. I keep receiving emails as to that. On my Skype.com the credit is there. How can I use this credit on my phone?

How can I get the Skype credit to reflect on the Skype apo on my phone?

What is my Skype number for freinds to call?

Hi there,
I have bought some skype credits for unlimited calling but the number that shows up when i call someone starts with 000 so when someone tries to call that number back to talk to me it takes them straight to and operator since it starts with 0.
I was curious what my actuall number is so that people can call me back also. I looked into getting a skype number but i can get one in the US but i live in Canada so that is fairly useless.
Any help would be greatly appreciated.
Thanks.
-BCG.

Hi, laurap,
Trish's instruction works for me on Windows using FireFox. Perhaps a few screen shots may help: On your main account page, click on the Skype Number box.
Then, you should land here (I have redacted my personal details):
Clicking on the <- arrow inside the pale blue circle will take you back to your main account page.
Hope this helps!
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Who pays for the call?

My international student has no cell phone service, because she cancelled it. However she still uses her cell phone on WiFi. Two questions.
1) If I call her skype phone number (all local calls), will she need to use her Skype minutes for the call?
2) If she calls my local number, will she need to use her Skype minutes?

Hi,
Your student will not be charged for receiving calls on her Skype Number.
However, if she calls you on your landline (or mobile), then yes, she will be charged for the minutes used (or against her Skype Credit if the call is not covered by her subscription).
You may also check this link to know more about our rates: http://www.skype.com/en/rates/
Hope you find this useful.
Rod
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Business One for call centre

Hi friends
One of my prospect is in call centre business
he makes outbound calls to close the deals (the item is service) he requires system generated reminders for telephone calls
there are no production or inventory related issues.could you pl suggest how to map this in business one..

You could also consider the addon for service call. here is a brief explanation about it :
Repetitive Invoicing and Service Call Management for SAP Business One
'Repetitve Invoicing and Service Call Management' is an addon module for SAP Business One. Developed inside the UI, it allows users to create and schedule repetitive service calls for their customers' sites. Users can also create customer equipment cards, based on agreed service contracts, as well as manage the recurring billing process associated with providing those services..
Check it in the service.sap.com/smb
Rgds,

Can Skype for Business do international calls ? If...

Hello,
So the company that I work for will change from Lync to Skype For Business. Please correct me if I'm wrong but from what I've reasearched you can add regular Skype contacts from the Skype directory and also have international calls. Basically we want to do international calls and skype conversation from Canada to France by dialing a phone number in skype. How much are the rates if one Skype for Business account has the ability to do international calls ? I couldnt find any information regarding international calls.
Thank you for your help

ChristianBurns wrote:
1. from what I've reasearched you can add regular Skype contacts from the Skype directory and also have international calls.
2. we want to do international calls and skype conversation from Canada to France by dialing a phone number in skype.
3. How much are the rates if one Skype for Business account has the ability to do international calls?
Hello and welcome to the Skype Community.
1. That is correct.
2. With Skype calls your location is irrelevant. All calls are "local" worldwide.
3. To call to France from anywhere [including from within France] the rates are detailed here for both calls using a Subscription and calls using Skype Credit.
https://www.skype.com/en/rates/?nu=subs-calling
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Group Video call limit for Skype Business

Hi there,Can anyone tell me what the maximum number of participants for a video call is in Skype Business?And also in Skype Primium? Many thanks!

If you go to your account, in the upper left hand corner of the page, under where it says Welcome, your-user-name, there should be a link "subscripton." Clicking on that link should take you to another page, Skype Premium settings, where is says Skype Premium is active.
If you don't have that, contact Customer Service through this link:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
You won't be able to make group video calls until your account shows you have a Premium subscription active.
Please note: I do not respond to requests for help via Private Message.

Swapping to a business skype account for myself

Hi
I have been using skype for 4 years now and love it.
I have a business team of 6 collegues and I am thinking to sign up to the business manager option for us all.
My own personal skype account is what I have always used therefore its for personal and business which is becoming a pain in the butt.
I am thinking to start the buisness manage tool so do I login and trial it with current skype account name or should I start a new skype name that will only be for my work?
This is the same for all my collegues that have always just used their personal skype account for business. How do we go about setting up the new accounts and the business manager option? Can I also set up the new accounts for my collegaues and assign that to them?
Thansk for any help here

Hello Matt,
I see you want to start using Skype Connect for your business. It's a good choice. Your clients and business partners would be able to contact you in a more professional way using Skype Connect.
The only thing you would have to do is plan this little venture ahead of time. Names, Numbers, and what you are going to use to communicate between you and all of your associates. A PBX? A Softphone? A Laptop?
The best way is to start doing your research on the Skype website. Before you build a Skype Connect Account, plan it out. Build a list of your user names, like: Call_Matt and Call_Judy. That way you can add those names to your website as Custom Call Buttons that tell the user what they want to do. "Oh, let's call Judy. Click that button". You can add Skype Online Numbers and have landline users call you direct. Implament Skype Voice Mail to reply to messages the next morning. Add "Call Minute Bundles" to your account to make calls around the world at a low cost.
So, now it's time to start your research.
Start at:
http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
Then:
http://download.skype.com/share/business/guides/skype-connect-requirements-guide.pdf
Then:
http://www.skype.com/intl/en-us/business/skype-connect/
These websites will answer quite a few questions to get you started. The more you know, the more you will be able to get this thing off the ground. If you have any questions, you can visit this Community Forum and ask as many questions of Skype Personal and the many expert Skype users and clients you see here. Don't be afraid to ask!
Thank You for being a long time Skype User and visiting our Skype Community Forums.
Best Regards,
Victor S.
Regards,
Victor S.
Skype Enterprise Support

Costs for Skype Business version

Hello, I am interessting fo Skype Business version, but can´t find the price for it. What is the cost?

install the business version with this link and Join it
http://www.skype.com/go/getskype-msi
Please See.
http://www.skype.com/intl/en-us/prices/
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Skype business for a call centre

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