Skype Business Service or PBX

I want to find out if Skype has a hosted PBX service where when we get an incoming call and all the phones ring (like in a normal office) and that you are able to transfer calls between people in different locations.

SCOOTEK wrote:
I want to find out if Skype has a hosted PBX service where when we get an incoming call and all the phones ring (like in a normal office) and that you are able to transfer calls between people in different locations.
Yes, please see this: http://www.skype.com/intl/en/business/skype-connect
Also, when people use the same Skype name, everyone using that Skype name would be able to answer. The first one who answers gets the call.
Note: IMHO, a Skype business account should be used to share any shared Skype name for uses like this, because using a normal Skype name, anyone could change the password and decide not to share it with you, say out of Spite. Whereas using a Skype Business created Skype name, allows the administrators to reset the password at anytime. More here: http://www.skype.com/intl/en/business/skype-manager
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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MOH and Media Bypass no longer working after Skype Business updates

Not using the Skype Business skin but still using the Lync Enterprise 2013 skin
1 - MOH still works ok with call park but not for basic Lync to Lync calls or Lync to PSTN calls. Basically I noticed that CsClientPolicy EnableClientMusicOnHold was now set to false instead of true and so I set it back to True and set the music file path
as per below. Now when I place a call on hold I hear the new soft swoosh sound for going on hold but I don't not hear any music. Under Options>Ringtones and Sounds I have the following file selected: C:\Program Files\Microsoft Lync Server 2013\Application
Host\Applications\Conferencing Attendant\Media\Music\DefaultHold.wma which seems to work fine for call park but not basic call HOLD. Note: the Hold/Resume functionality/sip signalling works ok - any ideas?
2 - My current setup is with a Mitel MiVB PBX connected via a sip trunk (does not support TLS/SRTP and so it is disabled and using TCP/RTP) to Lync Enterprise 2013 with redundant mediation servers Ms-1 and Ms-2. I have Network Configuration > Global
> Enable media bypass and Always bypass selected and enabled, as well, under Voice Routing > Trunk Configuration > [Encryption support level = Not Supported / Refer = 3rd party / Enable media bypass = enabled / Centralized media processing =
enabled] ... after the update the media is not bypassing mediation servers anymore ... any ideas as to why?

MOH issue: Thx but i have tried many times without success, I even added and pointed to a new file magicHold.wma (BTW DefaultHold is a .wma file and not .wav) which I have set for both Call Park hold and basic call hold (i can see the file is selected
under the lync client options > Ringtones and Sounds > Play MOH + <.wma file path>. The magicHold.wma file is played ok during call park but for basic call there is still still NO MOH regardless of which file I select for basic call MOH
- I have restarted my VM-Front End server box without any chnage - is there anything else that could possibly be affecting this? Also when I capture the RTP on the mediation server I don't see any MOH RTP being sent from Lync to PSTN when on hold. Please advise
if anyone has any other insight.
Set-CSClientPolicy –Identity Global –EnableClientMusicOnHold $true –MusicOnHoldAudioFile “\\lyncservername\LyncMOH\DefaultHold.wav”

Skype Business

Hi. I'm inquiring about a corporate Skype account for a business located in Beijing, China. I'm not literate enough in Chinese to understand skype.tom.com and the english version of that website is very limited.
1. What types of corporate Skype accounts are available in Beijing China for iOS (we do not use Windows)?
2. What are the pros/cons of each type of account?
3. What are the costs associated with each type of account?
4. What type of account would you recommend for a business located in Beijing that routinely makes calls to the US, Japan, and Europe? Would a different type of account be recommended depending on users - 10, 25, or 50 users?
Sorry if this is the wrong place to post this. Every Skype business link links me back to skype.tom.com

Skype online numbers do not ring to different people. This might help you as I heard other people use this method. Try google voice one number rings all your numbers that are forwarded to it. The first one that picks up gets the call. If you are in the US the calls are free. I do not have this service, but have looked into it. It is something that you need to research. Hope this helps.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Skype business, connection quality and client comp...

Greetings.
Our company operates a citrix environment on 2008 64bit servers.
My manager has recently paid for Skype business but just want to understand a few aspects of it before going any further.
Does the skype business allow you to install unlimited clients in your organisation but you need to have a skype business account for each person logging in?
Also is there a difference with the quality of the connection, comparing free skype to business skype?
ALso I suppose it would be good to know if the free skype and business skype are supported in the environment described above.

bstumpo wrote:
Greetings.
Our company operates a citrix environment on 2008 64bit servers.
My manager has recently paid for Skype business but just want to understand a few aspects of it before going any further.
Does the skype business allow you to install unlimited clients in your organisation but you need to have a skype business account for each person logging in?
There are no restrictions in the number of Skype clients you can use for normal or business releases. You can install Skype on systems that have no current Skype name assigned as well.
Also is there a difference with the quality of the connection, comparing free skype to business skype?
The basic differences are more control but they use the same methods when using the same version levels as far as services go.
ALso I suppose it would be good to know if the free skype and business skype are supported in the environment described above.
Here is an example of using the Skype clients. Please note again, that there is no cost for using any Skype client program normal or business versions to use free Skype services.
http://community.skype.com/t5/Windows/Unattended-install/m-p/184740#M18609
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Online Number: Individual vs. Skype Business Manag...

I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.

mlobie wrote:
I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.
IMHO. I think you need to determine if you would like a single method to fund Skype services to other Skype names you can create using the Business Manager as well as if you intend to share a Skype name with others.
Sadly, if you intend to share a Skype name, those that have the password for that Skype name, who maybe need it to answer calls from that Online Number, could change the password to that Skype name, if that Skype namecreated by the Business Manager was assigned the Online Number from the Business Manager in that case, the password can be easily reset.
That said. If that Skype name was not created by the Business Manager, an angry person having access to that Skype name and password, might change the password and then you maybe at their mercy to be able to answer calls from that "Online Number" assigned to that Skype name and/or access to other Skype services assigned to that Skype name. as well.
So, there are some security benefits as well as single source funding/payment benefits to consider one over the other based on what you might want and do now or in the future.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

1 Skype Business Phone number routes to agents ava...

1 Skype Business Phone number routes to agents available to take calls.
Just like in contact center setup.
We want to use 1 skype business number then when calls come in - they are forwarded to available
2-4 agents in our office.
So 1 skype number - forwards to different skype users in the office to answer.
Is there a feature we can pay for this?
Thanks

Hello,
Sign-up for Skype Manager, then setup a SIP Profile. Then get a IP-PBX or SIP server [I personally am using Brekeke Sip Server]
Then have each UA REGISTER to the SIP or IP-PBX server [UAS]. If your Skype DID is forwarded to SIP # and called, it should forward via routing to any extension once they register ip-phones.
Hope that helps,
Kent C.

Group Video call limit for Skype Business

Hi there,Can anyone tell me what the maximum number of participants for a video call is in Skype Business?And also in Skype Primium? Many thanks!

If you go to your account, in the upper left hand corner of the page, under where it says Welcome, your-user-name, there should be a link "subscripton." Clicking on that link should take you to another page, Skype Premium settings, where is says Skype Premium is active.
If you don't have that, contact Customer Service through this link:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
You won't be able to make group video calls until your account shows you have a Premium subscription active.
Please note: I do not respond to requests for help via Private Message.

Logical Systems in Business Services

Hi
In Business Service creation, for Adapter Specific Identifiers, the parameter for the Logical System. It is only possible to assign one logical system to one Business Service ?.
i.e. to do
MyBusServ1, Z_LS_1
MyBusServ2, Z_LS_1
is not possible ?
When trying to assign Z_LS_1 to MyBusServ2 I get the error that Z_LS_1 is already assigned. Is there a way to circumvent ?, I do not want to create two logical systems in R/3 as the IDOCS types submitted by the Business Services are the same.
Thanks
Damien

Thanks for the replies
Sarvesh - The Business service is the sender of the information \ IDOC. If I remove the Adapter specific config then how will XI know what Logical system to apply to the IDOC ?.
Jaishankar - I am creating two IDOC's in SAP. MATMAS and PORDCR. The input file are coming from two different source systems. lets say sys1 and sys2. Both of thse for clarity are created in my scenario as Business Services. sys 1 creates MATMAS and PORDCR IDOC's int he syatem, sys2 creates PORDCR IDOC's in the system. As sys1 and sys2 are related in that they created the IDOC's as part od the same project then I would like to collect in the same partner profile in SAP e.g. Partner Profile ZPP_IDOC with IDOC types MATMAS PORDCR that serve as input for both systems. Logically I would assume that I can assing the logical system ZPP_IDOC to both the adapter specific parameter in both sys1 and sys2.
Thanks
Damien

Specify filename in OSB File Trasport Business Service

Hi All,
Is it possible to specify the complete filename in OSB File Transport Business Service?
the default behavior allows me to specify the prefix and suffix only, is it possible to override and specify the complete filename?
Thanks,
Tal

Specifying the filename for outbound FTP transport in OSB the thread discusses with FTP BS and same would apply for File BS
Manoj

How to use a existing Business Service in IDoc-File Scenario

Hi Experts,
I am new to XI.
I am working on a IDoc to File scenario where in i am importing the CREMAS.CREMAS03 IDoc from the R/3 System.
When i try to create a Business Service in Configuration Scenario Object in Integartion Directory, i get a message saying "SAP system ID ER1 and client 800 already exist in service | CLNT800ER1".
Can i reuse this Business Servie in my Configuration Object?
If yes, can you please guide me How to go about it?
Thanks for the effort.
Cheers
Gaurav Raghav

U may directly use it.
Just select the business service wherever required. It is not necessary that the Business Service is present in ur configuration scenario. But if u still want it, u may add it using "Add to Scenario" option from other configuration scenario or from Objects tab
Regards,
Prateek

Already used Logical System in Business Service?!

Hi, well i am facing a JMS2IDoc-Scenario.
As sender i configured a Business Service (K15) with the CC_JMS. The receiver is a business system (HRT) with the CC_IDoc.
While i test the scenario i received following error:
"Unable to convert sender service to an ALE logical system"
Thats fine so far, therefore i checked the Adapter-Specific Identifiers and entered the Logical-System name. This is already in use at the business system (HRT) because of some CC for other Scenarios.
Now there is the problem that i can't use this logical system name at K15, no idea why.
Because of not having the technical details of the source-system (JMS) i choose to use business service. Is there another idea?! Party?!
br, Jens

Hi,
The issue is with the fact that this Logical System Name has been assigned to another Business System ( say Buss System X) .And you want to use this same Logical System Name for the sender JMS service( Buss System Y) as well , correct?
Solution is,
In the Receiver Agreement , Select Header Mapping and for the Sender Servicce, select the Correspodning Sender Service ( Sleect Buss System X )to which the Logical System Name is assigned.
Now in the runtime this will be used as the Sender Service from which the Logical System Needs to be taken.
Regards
Bhavesh

Business Systems and Business Service - does any difference

Hi Experts,
Could any one please guide me what is the difference between
Business Systems
and
Business Service.
Which situations we use Business Systems / Business Service.
Does it have any performance issues?
Why we are not configuring Business service in SLD?
Cheers Experts!!
Sunil

Hi Sunil,
Business System: Address a particular business system as the sender or receiver of messages.
A business system is an actual application system in a system landscape. A business system
(service) comprises information about the inbound and outbound interfaces and the software
component versions of the business system. The business system services are used when
configuring internal company processes.
Business Systems are Logical Senders or Receivers that exchange messages by using the Integration
Server and that are entered in the System Landscape Directory.
The Business Systems in the System Landscape Directory relate to a system landscape.
The Business Systems of business partners are therefore not entered in the System Landscape
Directory. To be able to address such business partners logically, use communication components in
the Integration Directory. A business system is a way of specifying a communication component in the
Integration Directory more precisely (business system component).
Business Service: Address an abstract business entity as the sender or receiver of messages.
Using a business service, you can define the technical or business subunits of the companies
involved and then assign them the relevant interfaces. The business services are used when
configuring cross-company processes.
In the PCK, the Service is of type Business Service. It represents an abstract, addressable unit.
Business services are used in cross-company processes, for example, if the parties involved have only
published their interfaces and not their system landscape, or it is only partly known.
Using a Business Service,we can define the technical or business subunits of the companies involved
and then assign them the relevant interfaces.
It is useful to use Business Services when configuring cross-company processes. Usually, the
interface descriptions of the business partners involved are made publicly available.
Also,There is already lot of thread regarding the same discussion, please see it below.
Business service or Business system??
Re: Business Service <--> Business System
Difference between Business service, Business system and Business process
Business Service vs Business System in Integration Directory.
Business Service (vs) Business System in Integration Directory.
What is the difference between Business System and Business Service?
business system and business service
Diff b/w Business service & Business System?
Regards,
Vinod.

Business Services development with jDeveloper

We are making use of the Business Services feature in JDE to expose business functions as web services, that's great and working.
we have one problem with jDeveloper during development.
we can create a new business service from OMW in JDE and invoke jDev from there, that's fine.
then we can put codes in the project in jDev, that's fine.
then we can publish the code as J2EE web service, that works as well.
then if we restart jDeveloper after that, the J2EE web service doesn't work in the jDev embeded web server any more.
we always have to delete the web service in the project and go through the same wizard steps to generate the web service again.
it's very annoying when you have more than a handful of web services you want to expose.
and if you use the WSDL in a client project to call this web service, you have to remember to give the web service the same name when re-generating otherwise you have to reimport the WSDL again on client side, it can be another huge pain if the client is Oracle BPEL.
so my question is, why is this happening? is it some settings in jDev that we didn't set right? or is it a bug in jDEv and is there a work around?
thanks in advanced!

What error did you get?

Business Services Development

In EnterpriseOne Tools 8.97 you're enable to create web services from business services. THAT'S GREAT! It can solve most of problems.
But I cann't see any example, could you advise me some about this.

I put this in another thread - but it looks like it is appropriate for this thread also.
The FMW Best practices site has some good tutorials and articles:
http://www.oracle.com/technology/tech/fmw4apps/jde/index.html
There is a JDE and SOA page on customer connect that has links to white papers, red papers, documnetaion, training etc.
http://www.peoplesoft.com/corp/en/iou/implement/soa_enablement.jsp

Business Services Configuration in SCSM or SCOM?

Hi Everyone,
I'm looking for someone with both SCOM 2012 and SCSM 2012 experience who can advise the best and/or preferred method of creating/populating Business Services in Service Manager 2012...
The reason that I ask is that once we have a rock solid process for logging Incidents and Service Request, our next major priorities will be to get "basic" reporting & change management working.
Change Management will obviously use the Business Services in the usual way - to manage changes that will affect the business service, whereas the level of reporting we want to obtain from the "basic" reporting is what Incidents have been occurring
(possibly which categories they were logged under) and which Business service the Incidents Affected.
Now, this is where I'm in two minds:
On one hand a "non-technical" Microsoft field engineer suggested to create business service "place holders" and then configure SCSM to use these "dummy" (non-configured) business services for reporting purposes.
On the other hand we have SCOM 2012 and I believe the preferred method is to import SCOM distributed Apps as Business services which has many additional long term benefits like being able to manage the end-to-end "Availability" of a Business Service
etc.
My biggest issue with creating "place holder" Business Services in SCSM is the amount of time it will take to configure all the templates with the "dummy" services only to have to reconfigure everything once we Import the "Real"
Business Services from distributed apps configured in SCOM. It seems like a LOT of double handling to me.
So, my question is basically (bare with me because I have VERY little SCOM knowledge) is there a way to create an MP in SCOM which would contain a "Distributed Application Template" (VERY basic Config) which can simply be duplicated MANY times
and change it's name to match each of our Business Services. Once done the MP containing the Distributed Apps can be imported to SCSM and then the Business Service would still be "Dummy" blank place holders but they've also be the legitimate/actual
Distributed apps that we will want to be using later down the track.
If we went down this path and we kept an unsealed copy of this management pack, would it also be possible to go back and make changes to the MANY distributed apps to update the CI relationship information in SCSM?
Hope this makes sense... basically I thought it would make more sense to create the "dummy" Business Services in SCOM and import them to SCSM for use now and in the future rather than create the "dummy" business services in SCSM now only
to replace them with new imported Business Services from SCOM.
Your thoughts, ideas and guidance will be GREATLY appreciated.

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Skype Business Service or PBX

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