Skype Business

Hi. I'm inquiring about a corporate Skype account for a business located in Beijing, China. I'm not literate enough in Chinese to understand skype.tom.com and the english version of that website is very limited.
1. What types of corporate Skype accounts are available in Beijing China for iOS (we do not use Windows)?
2. What are the pros/cons of each type of account?
3. What are the costs associated with each type of account?
4. What type of account would you recommend for a business located in Beijing that routinely makes calls to the US, Japan, and Europe? Would a different type of account be recommended depending on users - 10, 25, or 50 users?
Sorry if this is the wrong place to post this. Every Skype business link links me back to skype.tom.com

Skype online numbers do not ring to different people. This might help you as I heard other people use this method. Try google voice one number rings all your numbers that are forwarded to it. The first one that picks up gets the call. If you are in the US the calls are free. I do not have this service, but have looked into it. It is something that you need to research. Hope this helps.
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Thank You!

Similar Messages

MOH and Media Bypass no longer working after Skype Business updates

Not using the Skype Business skin but still using the Lync Enterprise 2013 skin
1 - MOH still works ok with call park but not for basic Lync to Lync calls or Lync to PSTN calls. Basically I noticed that CsClientPolicy EnableClientMusicOnHold was now set to false instead of true and so I set it back to True and set the music file path
as per below. Now when I place a call on hold I hear the new soft swoosh sound for going on hold but I don't not hear any music. Under Options>Ringtones and Sounds I have the following file selected: C:\Program Files\Microsoft Lync Server 2013\Application
Host\Applications\Conferencing Attendant\Media\Music\DefaultHold.wma which seems to work fine for call park but not basic call HOLD. Note: the Hold/Resume functionality/sip signalling works ok - any ideas?
2 - My current setup is with a Mitel MiVB PBX connected via a sip trunk (does not support TLS/SRTP and so it is disabled and using TCP/RTP) to Lync Enterprise 2013 with redundant mediation servers Ms-1 and Ms-2. I have Network Configuration > Global
> Enable media bypass and Always bypass selected and enabled, as well, under Voice Routing > Trunk Configuration > [Encryption support level = Not Supported / Refer = 3rd party / Enable media bypass = enabled / Centralized media processing =
enabled] ... after the update the media is not bypassing mediation servers anymore ... any ideas as to why?

MOH issue: Thx but i have tried many times without success, I even added and pointed to a new file magicHold.wma (BTW DefaultHold is a .wma file and not .wav) which I have set for both Call Park hold and basic call hold (i can see the file is selected
under the lync client options > Ringtones and Sounds > Play MOH + <.wma file path>. The magicHold.wma file is played ok during call park but for basic call there is still still NO MOH regardless of which file I select for basic call MOH
- I have restarted my VM-Front End server box without any chnage - is there anything else that could possibly be affecting this? Also when I capture the RTP on the mediation server I don't see any MOH RTP being sent from Lync to PSTN when on hold. Please advise
if anyone has any other insight.
Set-CSClientPolicy –Identity Global –EnableClientMusicOnHold $true –MusicOnHoldAudioFile “\\lyncservername\LyncMOH\DefaultHold.wav”

Skype Business Service or PBX

I want to find out if Skype has a hosted PBX service where when we get an incoming call and all the phones ring (like in a normal office) and that you are able to transfer calls between people in different locations.

SCOOTEK wrote:
I want to find out if Skype has a hosted PBX service where when we get an incoming call and all the phones ring (like in a normal office) and that you are able to transfer calls between people in different locations.
Yes, please see this: http://www.skype.com/intl/en/business/skype-connect
Also, when people use the same Skype name, everyone using that Skype name would be able to answer. The first one who answers gets the call.
Note: IMHO, a Skype business account should be used to share any shared Skype name for uses like this, because using a normal Skype name, anyone could change the password and decide not to share it with you, say out of Spite. Whereas using a Skype Business created Skype name, allows the administrators to reset the password at anytime. More here: http://www.skype.com/intl/en/business/skype-manager
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype Business - Is this scenario possible?

Hi,
Good evening! I'm running a company based in Australia and I'm fairly new to telecommunications so I'd like to know a few things about Skype Business.
I'd like to know if this scenario is possible with Skype Business or any related information to this query.
I have a 1300-number (or a hotline) where anyone can just ring one or a universal number wherever they are in Australia. Now, let's say, a caller rings the 1300-number then that call would be transfered through Skype to be received by my virtual assistants overseas. So my virtual assistants only have to do is be online on Skype to be able to pick up any phone calls from Australia.
Thank you in advance!

1-300 number? I don't think so, you may need to have a Skype online number.
Want to record Skype calls, check out at:
hereandhere

Change registered address of Skype Business accoun...

I need to update the registered (postal, not email) address of my Skype Business account.
The Skype Business control panel webpage says that to do this I must contact Customer Support. (Crazy, why??)
The contact page only offers these Community forums, and Chat (which "is presently experiencing problems" and is not available).
xxxxxxxxxxxxxxxxxxxxxxxx

11/26/2014 SKYPE TEXT-CHAT SUPPORT LIVE:
info: at 23:33:34
Please wait for an agent to respond. You are currently '2' in the queue.
info: at 23:35:34
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '2' in the queue.
info: at 23:37:34
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 23:37:53
Privacy Statement
You are now chatting with 'Che-Khov M'.
Kent: at 23:38:02
Hello Skype Support!
Che-Khov M: at 23:38:15
Hello! My name is Che-Khov. Welcome to Skype Live Support! If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. https://support.skype.com/support_selection .
Che-Khov M: at 23:38:15
With that being said, how may I help you How can I help you today?
Che-Khov M: at 23:38:29
Hi.
Che-Khov M: at 23:38:30
How can I help?
Kent: at 23:38:44
I would like to know the process for changing my billing address in My Skype Manager?
Kent: at 23:39:13
I see from the following link this can be done without customer support?
Kent: at 23:39:15
https://support.skype.com/en/faq/FA10975/how-do-i-change-my-account-details-in-skype-manager
Kent: at 23:39:38
Please review the following thread as well about this issue: http://community.skype.com/t5/Using-Skype-in-your-business/Change-registered-address-of-Skype-Busine...
Che-Khov M: at 23:39:42
Are you located in United States?
Kent: at 23:39:45
Yes sir!!
Kent: at 23:40:10
I don't wish to change the billing address at this time. Just want full details how the process goes and if I am able to do this myself
Che-Khov M: at 23:40:48
Kent let me have first your user ID/account to check.
Kent: at 23:40:58
Ok. One second please.
Che-Khov M: at 23:41:19
Sure.
Kent: at 23:41:20
Mind you this will not require any change but as question basis only
Che-Khov M: at 23:42:38
Yes I understand Kent.
Che-Khov M: at 23:42:38
I just want to have reference before I answer your question.
Che-Khov M: at 23:43:40
I'm sorry.
Che-Khov M: at 23:43:40
I need your account name.
Che-Khov M: at 23:43:40
Not a link.
Che-Khov M: at 23:44:41
Please allow me to validate your account information for 3-5 minutes.
Che-Khov M: at 23:44:41
I appreciate your patience.
Kent: at 23:46:32
Che-Khov M: There have been many people saying negative things about the process and feature and even that the Chat Support was down. I wanted to verify as the same.
Kent: at 23:46:40
I see Chat is active
Che-Khov M: at 23:47:10
Oh I see.
Kent: at 23:47:29
I wanted to make sure plus clarify
Che-Khov M: at 23:47:50
Alright.
Kent: at 23:47:50
I'm an active member of Skype Community under the "Using Skype For Business" section
Kent: at 23:48:10
So this is exciting for me
Kent: at 23:48:31
I'm ready for your analyze and instruction
Che-Khov M: at 23:49:57
Well for this case Kent if you already verified your business account you can't be able to change anymore your business address.
Kent: at 23:50:05
EXCELLENT!
Che-Khov M: at 23:50:15
You need to create a new business account in order for you to change it.
Che-Khov M: at 23:50:24
Since you are located in USA.
Kent: at 23:50:23
If I didn't verify?
Kent: at 23:50:35
What would the process be?
Kent: at 23:50:45
Lets say a second business in USA
Kent: at 23:50:50
unverified
Kent: at 23:51:12
Forgive the question I need to clarify
HERE I EXPERIENCE TECHNICAL DIFFICULTIES BUT STILL GOT ANOTHER AGENT:
Austine M : at 0:04:15
you said your Skype manager is not verified yet, right?
Kent: at 0:04:19
it is.
Kent: at 0:04:32
I want to know if I registered another business account unverified
Austine M : at 0:04:42
If you were not yet verifiedm then you will be able to change it
Austine M : at 0:04:57
You will be able to Kent
Kent: at 0:05:00
I see
Kent: at 0:05:11
Thank you very much
Austine M : at 0:05:24
Yes.
Austine M : at 0:05:34
But once you are verified then you need to be unverified first before you change it.
Conclusion: The feature works but I'm verified
and chat support is up/working. 11/26/2014
I did this so others would see how to go about doing this if you needed to.
Thanks,
Kent C.

Skype Business - continued disk i/o error

I am in china and totally reliant on Skype Business plan. Continue to get disk i/o error even after removing the appropriate user file, per the posted suggestion. What else can I check??? Help!!
Solved!
Go to Solution.

You can try to reset skype settings
http://community.skype.com/t5/Windows/Skype-auto-logs-off/m-p/938210/highlight/true#M69026
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Using Skype - Business Version - How Many People c...

To whom it may concern,
I am thinking of signing up to the Skype Business Version, but am concerned that it will not be able to handle the number of people that we require on the conference call. We regularly require 12 people or more on a conference call, can you please advise if this is possible using Skype Business Version. Please can you also advise what the maximum number is.
Regards
Trevor Barrett
e-mail: [email protected]

The current maximum number of participants on a conference call is 25 and video group call is 10.
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Skype business, connection quality and client comp...

Greetings.
Our company operates a citrix environment on 2008 64bit servers.
My manager has recently paid for Skype business but just want to understand a few aspects of it before going any further.
Does the skype business allow you to install unlimited clients in your organisation but you need to have a skype business account for each person logging in?
Also is there a difference with the quality of the connection, comparing free skype to business skype?
ALso I suppose it would be good to know if the free skype and business skype are supported in the environment described above.

bstumpo wrote:
Greetings.
Our company operates a citrix environment on 2008 64bit servers.
My manager has recently paid for Skype business but just want to understand a few aspects of it before going any further.
Does the skype business allow you to install unlimited clients in your organisation but you need to have a skype business account for each person logging in?
There are no restrictions in the number of Skype clients you can use for normal or business releases. You can install Skype on systems that have no current Skype name assigned as well.
Also is there a difference with the quality of the connection, comparing free skype to business skype?
The basic differences are more control but they use the same methods when using the same version levels as far as services go.
ALso I suppose it would be good to know if the free skype and business skype are supported in the environment described above.
Here is an example of using the Skype clients. Please note again, that there is no cost for using any Skype client program normal or business versions to use free Skype services.
http://community.skype.com/t5/Windows/Unattended-install/m-p/184740#M18609
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype Business Client Mac

Anyone know if there are any plans, dates, ... on a Skype Business client for MAC?

Hi ErikHMac,
Currently, only the Windows version has been released.
I am afraid I am not able to answer your question now, but the next version of Office for Mac will be released this year, the Skype for Business for Mac client should be included in it.
From
http://blogs.office.com/2014/10/31/new-outlook-mac-available-office-365-customers/
“In the first half of 2015 we will release a public beta for the next version of Office for Mac, and in the second half of 2015 we will make the final release available.”
Best regards,
Eric
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Costs for Skype Business version

Hello, I am interessting fo Skype Business version, but can´t find the price for it. What is the cost?

install the business version with this link and Join it
http://www.skype.com/go/getskype-msi
Please See.
http://www.skype.com/intl/en-us/prices/
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Online Number: Individual vs. Skype Business Manag...

I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.

mlobie wrote:
I am the president of a small, non-profit professional organization who are experimenting with holding their board meetings via phone conference. I am wondering if it will be less expensive for me to get an online number as an individual or for me to get an online number through Skype business manager subscription.
IMHO. I think you need to determine if you would like a single method to fund Skype services to other Skype names you can create using the Business Manager as well as if you intend to share a Skype name with others.
Sadly, if you intend to share a Skype name, those that have the password for that Skype name, who maybe need it to answer calls from that Online Number, could change the password to that Skype name, if that Skype namecreated by the Business Manager was assigned the Online Number from the Business Manager in that case, the password can be easily reset.
That said. If that Skype name was not created by the Business Manager, an angry person having access to that Skype name and password, might change the password and then you maybe at their mercy to be able to answer calls from that "Online Number" assigned to that Skype name and/or access to other Skype services assigned to that Skype name. as well.
So, there are some security benefits as well as single source funding/payment benefits to consider one over the other based on what you might want and do now or in the future.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

Skype business for a call centre

Hi....can I use skype business for my call centre. I have about 300 call centre consultants????

Hi, Sammyjoe, and welcome to the Community,
I doubt our Community members would be helpful here; I recommend contacting the Skype Business Solutions Team for advice and counsel.
Using Skype in your business
Using Skype in your business
Transform the way your business works with cost effective and collaborative tools.
Contact our solutions team
I would also recommend a careful review of Skype's Terms of Use prior to reaching out to the Business Solutions team, so all of your questions can be answered efficiently: http://www.skype.com/en/legal/
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Business Version - What is the latest versio...

Where can i see the release history for "Skype - Business Version", What is the latest version? and where can i find all the release notes?
Thanks!

That Skype Garage & Updates page, the Skype changelog, hasn't been updated in 7 years. Wikpedia has a 'Release history' section that is probably your only place to get a Skype changelog:
https://en.wikipedia.org/wiki/Skype#Release_history

1 Skype Business Phone number routes to agents ava...

1 Skype Business Phone number routes to agents available to take calls.
Just like in contact center setup.
We want to use 1 skype business number then when calls come in - they are forwarded to available
2-4 agents in our office.
So 1 skype number - forwards to different skype users in the office to answer.
Is there a feature we can pay for this?
Thanks

Hello,
Sign-up for Skype Manager, then setup a SIP Profile. Then get a IP-PBX or SIP server [I personally am using Brekeke Sip Server]
Then have each UA REGISTER to the SIP or IP-PBX server [UAS]. If your Skype DID is forwarded to SIP # and called, it should forward via routing to any extension once they register ip-phones.
Hope that helps,
Kent C.

Group Video call limit for Skype Business

Hi there,Can anyone tell me what the maximum number of participants for a video call is in Skype Business?And also in Skype Primium? Many thanks!

If you go to your account, in the upper left hand corner of the page, under where it says Welcome, your-user-name, there should be a link "subscripton." Clicking on that link should take you to another page, Skype Premium settings, where is says Skype Premium is active.
If you don't have that, contact Customer Service through this link:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
You won't be able to make group video calls until your account shows you have a Premium subscription active.
Please note: I do not respond to requests for help via Private Message.

Skype Business

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