Skype Call Stuck on "connecting"

I'm running the latest Skype version: 5.14.
I just checked that at the Apple App Store.
And the latest iOS 8.4
But... For some reason my calls are stuck on "connecting"
And the photos of my contacts do not appear.
I've tried reinstalling. No luck.
I've checked my wifi and all is working fine.

I am on iPhone 5S.

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Skype to Skype calls won't connect, to phones will

I developed a problem with Skype sometime last week. I can connect Skype to phone lines using credits with no problem. I cannot, however, connect Skype to Skype calls. I can send a contact request, see when it is accepted, and exchange sms messages with the contact. However when I attempt to call the contact, or when they attempt to call me, the call hangs up on "connecting" and the other party never sees it coming in to be answered. Later, however, the missed call will appear in the call history.This does not happen with every attempted skype to skype call, but most of them. Skype and Windows 8 updates were run recently before the problem started happening. The other contacts have various versions of Windows including 10, 8 and lower (and unknown.) All Skype calls to landline or mobile numbers are completing as normal. Have tried disabling all firewalls, making sure skype is on the allowed list with firewalls, uninstalling and reinstalling, checking every possible setting we can think of. I'm stumped, my company's helpdesk is stumped, really need to find a fix for this.

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Skype calls just say connecting... and don't ring

Me and my fried have been trying to talk for over an hour. It says connecting for both of us. Yes we disabled the firewallYes we updated to the newest versionYes we restarted Skype and the Computers Is it impossible to get help??

I finally found a solution as to why this was happening for me. Now I don't know if this will work for everyone else or why this even started randomly happening 2 updates ago when I hadn't even changed any of my router settings in months but anyways yeah.... So funny enough I stumbled across this while looking up why I wasn't able to connect to FFIV servers, I would get a connection error and my game client would crash. I found out that this was a common problem for Comcast (Xfinity) users. What I did was in my firewall settings was check "Block IDENT (port 113)" and "Block ICMP" under "Custom Security". Now that fixed my problem with the game, but it made me think that maybe this had something to do with my Skype problem, and low and behold, everything was working 100% fine again. Now I am not 100% positive on this, but I believe it was the "Block IDENT (port 113)" portion that enabled my Skype to be able to make normal calls again, but I guess anyone who knows more about networking might be able to correct me here, but after looking into this a bit I did find some threads about relation of Skype and IDENT (port 113 usually), so it leads me to believe that if you have a router like mine, or can figure out how to change the settings in your router, it may fix this issue. Just for reference I have an Arris TG862g Xfinity router. Attached are screenshots of my routers interface and the options I have checked that worked for me. I don't suggest copying this completely and leaving it, but play around with your settings to see if this works while still having your correct firewall settings in place. This is what worked for me and I hope that some form of this is the solution for everyone else.

Outgoing Skype calls won't connect

Skype has been working fine on my Macbook Pro for months but all of a sudden when i try to call somebody it just says connectin and then call dropped, this is only a problem with outgoing calls as it allows me to receive and answer incoming calls. does anyone know how to fix this? Thanks.

I saw a "1" on my skype logo, so I thought I had a message. I clicked on, taking me to my page and didn't know how to retrieve a message if that's what "1" meant. So I typed that person a message on the space below, and when I sent it, it said I needed Skype Credit to send it. So I attempted to cancel it or clear it. I then attempted to call the person and now it disconnects and says I need to have Skype Credit for the call. I had no trouble before calling my friend until NOW. How do I correct this back to where I could call my friend for free. I am not a big computer user so please, make it simple. Thank You

Internet is on, But Skype is stuck on 'connecting?'

I restarted my computer to try to fix another a game and in the process of which, when i started my computer back up i was greeted by my skype not working... Help!

Moosehater wrote:
I restarted my computer to try to fix another a game and in the process of which, when i started my computer back up i was greeted by my skype not working... Help! Are you seeing the connecting screen after you have entered your login data or right on starting Skype?

Skype call to mobile is connected to mobile's voic...

When I call my wife's AT&T Nokia 6350 from my Windows 7 PC, the call is connected to her voice mailbox instead of her phone's voice mail. A call to my exact same model cell phone is connected to my phone's voice mail correctly. The PC is running Skype 5.3.0.116.
This anomaly only occurs when I dial from my PC, or FREETALK using Skype. If I call her phone from our landline using FREETALK with the # prefix, to force a landline call, or if I call from our landline with FREETALK disconnected, or from my cell phone, then the call is correctly connected to her phone's voice mail.
These symptoms seem to point to some anomoly in the Skype dialing. If the Skype experts believe that this may be an AT&T problem then please provide the exact dialing sequence, as that will probably be the first information that AT&T will ask for.
Thanks.

Your call logs show connection issues.
Do you happen to be in United Arab Emirates?
If yes, then please check this post: http://community.skype.com/t5/General-Discussion/skype-calls-from-Dubai/m-p/238512/highlight/true#M3...
If you can't use your service then customer service can help with the refund: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

FaceTime call to iPhone # - Yosemite stuck on "Connecting"

FaceTime call to iPhone #.
When I try to answer on Mac mini w/ 10.10, it gets stuck on “Connecting” and will not connect. I can accept it on my iPhone.

Howdy Chris,
Thanks for all the help you’ve provided over the years!
If you haven’t already, try running through the general troubleshooting suggestions in the article below. There’s a few tips in the article that may help you resolve the issue receiving FaceTime calls on your Mac mini.
FaceTime for Mac: Troubleshooting FaceTime
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Cheers,
-Jason

Skype calls kill my internet connection.

Hello,
Not sure this is the right area or not but this issue is becomming kind of fustrating.
Recently I got a new modem (also upgraded mac os though I doubt thats connected); now whenever I start a call on skype it goes okay for a few seconds, then quality drops, then I all together lose connection to skype. Then after a few moments the connection to my modem itself is unresponsive and I find the only thing I can do is restart it and wait a few moments.
This only happens with Skype however, not with online gaming, youtube/movies ect.
Does anyone have any advice or ideas? Can't really use skype anymore...

Connectivity issues like that sounds like a network issue to me.
First, learn to use Skype's Technical Call Information window
https://support.skype.com/en/faq/FA11066/is-my-call-being-relayed-in-skype-for-mac-os-x
While in calls keep an eye on that window while it does display some cryptic looking error messages those error messages relayed here on the board can be helpful in identifying your problems.
Second test your network connection with a free tool from MegaPath. Critically network speed is far from the only metric. Latency, Jitter, and loss are very important for any RTC ( Real Time Communication ) via the Internet.
http://www.megapath.com/speedtestplus/
Have you seen all the different things that can interfere with WiFi? Baby monitors, cordless phones, you call phone, wireless speakers, your microwave, cables etc, etc, etc.
If your having trouble with Skype grab a LAN cable and plug it directly into your router and try again. Eliminating the wifi network from your list of trouble suspects should the FIRST step in halving your trouble.
http://www.pcauthority.com.au/Feature/263625,10-things-that-might-be-killing-your-wi-fi.aspx

Skype calls to pc drop pc's connection to internet

When in a skype call the connection between my computer and the interent will dissapear interupting the call. It does not seem to restart the router or even disconnect the computer from the router as all pther internet using devices remain fully opperational. The internet will remain unaccessable from this pc for as long as the call is attempting to reconnect OR untill I disconnect from the router and reconnect again.
As you can guess this gets frustraiting when you're trying to skype your girlfriend who's half a country away nad keep having to re-connect the call every 5 minutes at best.
The problem does not seem to be with the router as it is fine from all other devices including my android phone and several other windows laptops. It is also present on (assumingly) all networks including the D-Link router in use at home, the Virgin media Super hub I use at my uni house and on an ethernet connection I had in halls last year.
I will work on getting logs uploaded ASAP, however as it is currently late I don't really want to go ringing people to wait for the call to drop at some random point. I am also happy to provide any additional information which may be required to diagnose the issue, for starters here is the log from when I ran the network connectivity troubleshooter last time it disconnected in this way: http://pastebin.com/2zi99XyY
Thank you for any help you can provide,

UWGreat ! Glad for you and your friend that the issue has been resolved. Enjoy Skyping !

My Facetime calls are stuck at connecting.

I recently bought my dad an iPad2 and I have an iPhone 4s. My dad lives in Muscat, Oman and I'm in the US and we wanted to try Facetime. But when I try to call him, he picks up the call and then it is stuck at Connecting. The same happens when he tries to call me and I pick up.
1) Both of us are connected to Wi-fi networks.
2) I'm assuming there are no firewall issues since we can get and make calls.
Please help !!
PS : Is it possible that Facetime is not allowed in Muscat?
Thanks

I have answered a similar question to this on another forum:
https://discussions.apple.com/message/17120029#17120029
buttmonki wrote:
There's a good chance the port is blocked by your ISP in Muscat as VOIP there is ridiculously illegal. I think they claim it is some kind of security issue but we all know that's rubbish and it's just some kind of trickery so the phone companies (Omantel) can make more money.
You may also find most legitimate GCC purchased Apple products (such as iPad or iPhone) do not feature FaceTime at all and it cannot be installed without jailbreaking the device.
The only thing you could do is get a VPN and route your connection through there, however this may slow things down as most paid for services are oversubscribed and undersupported. However there are rumours that use of VPNs may become illegal soon (or may have already).
There have been suggestions that a local ISP will provide a VOIP service, although how this will work I have no idea.
I am sorry I could not be more assistance and hope in the future Oman will wisen up and unblock the ports as they have done in some other GCC countries.
http://www.khaleejtimes.com/DisplayArticleNew.asp?xfile=/data/middleeast/2011/Ma rch/middleeast_March466.xml&section=middleeast

My number doesn't receive skype calls, and it's no...

Hi everybody...
(I tried to post this message but it didn't appear, sorry if it's a duplicate)
When someone calls me to my cellphone number, it says I didn't pay my cellphone bill and can't commutate the call... I call my company and as it's expected - everything is just fine!
Is it possible that my phone number got stuck on program level somewhere at skype commutators?
One weird thing is: every day I can receive one call normally. After that it gives the error. AND! If I am calling somewhere on my phone, I can receive skype calls unlimited times...
Who do I contact in that case? I am lost...
Thanks a lot for any help!

Hi, Hydrogen_sh, and welcome to the Community,
Thanks for your inquiry. In order for the Skype Community to help you, some more information would be helpful:
- Hardware use (laptop/phone/tablet brand and model)
- Operating system (version and updates installed)
- Skype version used
- Internet connection used
- Which subscription or feature are you referring to? Skype Number? Skype-to-Go?
Thanks in advance.
- Skype Community Moderation Team
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IPhone 4 Stuck on 'Connect to iTunes' screen.

I.. was kinda trying to get rid of the iOS 7 update files which were automatically downloaded to my iPhones following this discussion page: https://discussions.apple.com/thread/5379403?start=0&tstart=0
Following the instructions posted there, I managed to get rid of about 3GBs of the iOS 7 files out of my iPhone 5.
What I followed was nzzzzz's 'Method B'
Method B: Open Settings->General->Software Update, Click "Install Now". There will be a prompt says "Verifying update...", Wait until this prompt disappear, there will be a spinning wheel on the black background. Immediately press and hold both of the power and home buttons at the same time. DO NOT release the power and home buttons for about 10 seconds. Your device will reboot. It's done. The automatically downloaded firmware will have been deleted. Now read part 1 to prevent automatically downloading in the future.
However, when I tried it again on my iPhone 4, it's now stuck on 'Connect to iTunes' screen.
No DFU modes or recovery modes seemed to be working, so I gave up and decided to restore & upgrade to iOS 7.
Then there was another problem, iTunes 'did' recognize the device as in 'recovery mode', downloaded the 7.0.3 update file, and tried to restore the device... but it got me 'error 9134'.
I followed the instructions on forums and discussion pages, and even called the Apple Care Services for technical support... but nothing worked. Nothing.
All those 'hosts' file edit and iTunes removal(and other following services) + download/install to the latest iTunes did not work on me, and now the device is 'just stuck on Connect to iTunes' screen.
Any suggestions..?
(BTW, English is not my native language, so if there's anything that cannot be understood, tell me)
+ Thanks in advance
Additional info:
iPhone 5: Tried to remove the iOS 7.0.3 files on iOS 6.1.4
iPhone 4: Tried to remove the iOS 7.0.3 files on iOS 6.1.3
Windows 8. latest iTunes (Newly bought computer + latest iTunes installed on 10/26/2013)
Windows 7, iTunes v 11.0.4.4 (The computer that successfully factory-resetted my old iPhone 4S and iPhone 4. The same computer that's not working with the same iPhone 4 now.)
Plus, my iPhone 4 is not backed up... not even in iCloud I think... There are some old pictures I'd like to keep, but almost forgot to get them out since I bought 5 a few weeks ago. I was using the iPhone 4 for the TV cable with the 30-pin connector.

Hi, I solved this problem on my iPad.
First I followed the steps here: http://support.apple.com/kb/HT4097?viewlocale=en_US and recovered the iPad. iPad turns empty like new.
Then I followed the steps here: http://support.apple.com/kb/HT1414?viewlocale=en_US (Option: Restoring your iPhone, iPad or iPod Touch) and restored my iPad from a previous backup from iTunes.
When the backup restore was finished, many apps were missing on my iPad. I synchronized it again with iTunes (it took a while although I don't have many apps) and everything was back exactly as before.
I don't know what caused the problem in the first place, being stuck in the iTunes USB screen, but it seems to be solved now. I will anyway try to always remember to close all apps and not leave them running in background. Maybe my iPad got confused?
Regards
Sonja

Internet not working while on skype call

Greetings everyone
I'm having this..specific problem for the past few days during Skype calls. Whenever I'm in a call with my friends, my intertnet completely stops working. I'm unable to browse it at all, as well as send and receive messages on Skype. Voice communication works fine, however, nothing else works properly. Or at all.
I've tried to change my DNS to the google public dns, and that didn't help at all. I also tried to manually set up my connection, rather than automatic - didn't help either. I messed around with some Skype options as well and nope, didn't help either. I've also tried flushing the dns and all of that it didn't help.
This ONLY happens when I'm in a Skype call - as soon as I turn off the skype call everything works as it's supposed to work..however, once I get back into the call it stops working, which is a big problem for me.
I also tried to disable my AVG AV and it didn't help either..Skype is also added in firewall as well.
I honestly have no idea what to do anymore regarding this.
Any help would be appreciated.

If your celluar carrier is using CDMA cellular technology (for example: Sprint, Verizon), then on 3G networks CDMA cannot "Walk and Chew Gum" at the same time. I am not sure at LTE for CDMA carriers. If you your cellular carrier is using GSM (AT&T, T-Moble, and most, but not all, carriers outside the US), then you should be able to use data and voice at the same time.

Facetime between iPad2 and MacBook Air worked fine here in the USA. The iPad2 is now in Rome, Italy and we can't connect internationally. We both can hear the caller ringing in, but after accepting the call we cannot connect. No voice, no video.

Facetime between iPad2 and MacBook Air worked fine here in the USA. The iPad2 is now in Rome, Italy and we can't connect internationally. We both can hear the caller ringing in and can see who is trying to call, but after accepting the call we cannot connect. No voice, no video. iPad is successfully sending and receiving eMails, but no Factime connection What's up?

I am curious if possibly the hotel has some sort of VOIP block on. Have you tried Skype? Did you talk to the hotel staff? My husband is traveling to Milan in a couple of days and I wonder if he will run into the same issue. He has had no problems from Istanbul but he is staying in a corporate apartment there. If you find an answer please post back. Thanks

Skype Call Stuck on "connecting"

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