Skype call to international roaming mobile
I am using Skype credit to call 61 Australian mobile phone currently in London. Does this incur an international roaming fee for the mobile, or is the cost completely with the Skype credit? The mobile is with Telstra.
Hello,
If you use a cellphone to make calls which originate outside the country in which the cellphone is registered your carrier will likely charge roaming fees (in some cases these can be substantial). Check with your carrier.
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Using Whatsapp to call incurred international roaming charges
Please permit me to introduce myself
Account Number: [removed]
Executive summary:
I used an Iphone App called Whatsapp that allows users to exchange online messages and even calling. I used that app to make an app to app call to a friend in India.
And I was shocked to see that Verizon has billed all the talk time to international roaming and the bill is a HUGE amount close to $775
Issue in detail
Total minutes talked - 296
Billed - $775+ (at international roaming rate $2.30/minute)
Please consider the following facts
-I used Whatsapp to talk to Iphone app to app call
-I had called same Whatsapp number in india
-A few times all happened with in a month/same billing cycle
-First time it happened in my history with Verizon
-I don't have international plan so I did not know my cell phone can make international calls through Verizon (Have never made one via cell phone/verizon)
-I have no way of knowing that this is being charged to my account until I see the bill (I saw and reported this within a week of the ebill date)
-The app clearly says this //Using WhatsApp while your phone is connected to Wi-Fi should not incur charges from your carrier. Please note that some Wi-Fi networks may have charges or usage fees.//
http://www.whatsapp.com/faq/en/iphone/20970433
Please consider the following as a LOYAL verizon customer
- 15 year LOYAL verizon mobile customer (customer since 2000 since I landed in the US)
- Never left Verizon , not even once
- Always paid my bill on time (automatic payments)
- Have converted MANY customers from other carriers to Verizon
In this background I would humbly request you to put yourself in my shoes and see this issue as a mistake/software glitch which I had no way of knowing until I see the bill.
I request you to do the needful to see it as what it is , a mistake , that was not done by me but a software of which I have no knowledge of.
Being a long standing LOYAL Verizon customer , I beseech you to do the right thing and reverse all the charges related this incident.
Following is the log of my efforts to work with Verizon customer support
Dates called April 5th 1 hr
April 6 - 4 hrs
Ian did the right thing
He converted the calls to regular international long distance from 2.39/min to 29 cents a minute , convenience plan.
I agreed and he said its waiting on supervisor's approval which is 24 hrs.
I called again April 7 I was told it might take 48 to 42 hrs
I called again on April 10 and I was told the supervisor did not approve.
I spoke to many and finally reached Ms.Brooke who introduced herself as the top most supervisor in the building (Employee [removed],Kentucky call center)
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorHi JJKAY,
The EXACT same thing took place for my wife. She used the WhatsApp to make calls and it ended up going to a number in Turkey. Verizon sent NO Alerts at all that this would be International charge OUTSIDE of our International calling plan.
My wife made calls using the SAME app to Mexico and it went through without charges.
We have also been customer for numerous years.
I called Verizon to see how this occurred and got the technical folks, who first told me as they told you, they could change to the Global plan and then pay a reduced $/min. However, then the supervisor stepped in and would not approve.
Verizon seems to think they have no responsibility to send ALERTS or allow for ALERTS when it goes well beyond the ordinary.
Did you get Verizon to provide a credit as a customer?
I would like to know, as I am about to switch and then make this a case of Verizon and show how much they care about customer retention. Thanks in advance. -
Can I make skype calls to landlines or mobile numb...
I recently subscribed to a free 30 day trial and I do not see the Bahamas listed as one of the places that can be called. Is the Bahamas a location that is included in this trial?
Currently Unlimited World subscription doesn't include Bahamas:
www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
If you wish to call Bahamas then you can subscribe here:
www.skype.com/intl/en-us/prices/pay-monthly/#BS
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
Free Skype Calling on The iPhone?
I'm wondering since Skype is an online application and therefore uses internet resources, if I can make calls through Skype for free?
I wouldn't think this to be a problem since Skype is easily available online and the iPhone has Safari. Then i'm assuming I'd be able to make a call through Skype thanks to the fact the iPhone has a microphone.
I've been watching videos on YouTube of people doing this through some site called "SoonR".
I would think this all does not break any rules while using the iPhone, I don't want to break any rules here.
But I see this as a great thing to do: making skype calls to landlines and mobiles through my Skype account.
Obviously this makes me ask the only question I need to ask: Would making Skype calls through my iPhone use my ATT minutes?
*I'd assume not since I'm using Skype through my Safari Internet.SOONR actually calls you back on your IPHONE to complete the call, therefore your are using yor minutes. I use SOONR for international calls - then I only get "charged" as local minutes
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Hi, Since I am from India I am not able to make any call to Indian mobile and landline numbers. I found the below message in the help section. As of 10 November 2014, if you are in India, calling from Skype to mobiles and landlines within India will unfortunately no longer be available.This change only affects Skype calls to landlines and mobiles; you can still make free Skype-to-Skype calls within India, and you can still call mobiles and landlines in India from outside the country (as well as make calls from India to other countries) You can also use any Skype Credit you currently have to use Skype WiFi or to send SMS messages to your contacts. Next week I will be travelling to US and I might need to make some calls to Indian landline and mobile numbers from the US airport. As per the above message by skype I will be able to make calls to Indian numbers from outside India. My question is, if I am at a place outside India how will Skype know that I am calling from outside India ? Do I need tochange any region settings or any other settings in my mobile or profile. I am using the Skype android client . Thanks,Anil
AnilThomas wrote:
1. if I am at a place outside India how will Skype know that I am calling from outside India ?
2. Do I need tochange any region settings or any other settings in my mobile or profile.
Hello and welcome to the Skype Community.
1. Your IP address tells us your exact location at any given time.
2. No. You don't need to change anything. -
Skype to Skype calls won't connect, to phones will
I developed a problem with Skype sometime last week. I can connect Skype to phone lines using credits with no problem. I cannot, however, connect Skype to Skype calls. I can send a contact request, see when it is accepted, and exchange sms messages with the contact. However when I attempt to call the contact, or when they attempt to call me, the call hangs up on "connecting" and the other party never sees it coming in to be answered. Later, however, the missed call will appear in the call history.This does not happen with every attempted skype to skype call, but most of them. Skype and Windows 8 updates were run recently before the problem started happening. The other contacts have various versions of Windows including 10, 8 and lower (and unknown.) All Skype calls to landline or mobile numbers are completing as normal. Have tried disabling all firewalls, making sure skype is on the allowed list with firewalls, uninstalling and reinstalling, checking every possible setting we can think of. I'm stumped, my company's helpdesk is stumped, really need to find a fix for this.
I am having problems connecting with Skype on 3 out of 4 devices. This just started happening today, Monday August 3, 2015. Is anyone else experiencing the same issues?Error Messages on Device 1You are entering a wrong user ID or password. This is erroneous as I am able to log in through the browser, and on 1 other device using the same password.Error Messages on Device 2Unable to connect to this user on Skype because the User is using an outdated version of Skype. I don't think this is a valid error message, as it has worked fine up until today.Error Message on Device 3 Unable to connect. Skype is either too busy with too many users trying to log in at the same time, or we are updating our servers.We are using a mobile device or Windows 7 on our devices. Does this have anything to do with Windows 10 release?Please advise.We are missing out meeting
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Skype call to mobile is connected to mobile's voic...
When I call my wife's AT&T Nokia 6350 from my Windows 7 PC, the call is connected to her voice mailbox instead of her phone's voice mail. A call to my exact same model cell phone is connected to my phone's voice mail correctly. The PC is running Skype 5.3.0.116.
This anomaly only occurs when I dial from my PC, or FREETALK using Skype. If I call her phone from our landline using FREETALK with the # prefix, to force a landline call, or if I call from our landline with FREETALK disconnected, or from my cell phone, then the call is correctly connected to her phone's voice mail.
These symptoms seem to point to some anomoly in the Skype dialing. If the Skype experts believe that this may be an AT&T problem then please provide the exact dialing sequence, as that will probably be the first information that AT&T will ask for.
Thanks.Your call logs show connection issues.
Do you happen to be in United Arab Emirates?
If yes, then please check this post: http://community.skype.com/t5/General-Discussion/skype-calls-from-Dubai/m-p/238512/highlight/true#M3...
If you can't use your service then customer service can help with the refund: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance! -
I have the original iphone and have used it extensively internationally since Dec. 07. It has worked fine everywhere I have been: Europe, Middle East, North Africa. Until last week when I upgraded to 2.0 software. I was in the US when I upgraded and everything seemed fine. I arrived in Bahrain on July 22 and have been unable to connect to a carrier. In settings, it searches for and finds carriers. But when I try to select any of them, I get a message: "Your selected cellular network is no longer available. You can choose a different network in settings." But, of course, you cannot. You get the same message for which ever carrier you choose. If I leave it in automatic, it does not search for or connect to any carrier. I have since been to 2 other countries where I previously had no problems, but I get the same result. My iphone is useless. ATT does not have a clue. Is this problem related to the software upgrade? I have restored the original several times to no avail. Is there any way to go back to the old software?
ATT - if you use iPhone in the US - is an arrogant and ugly company. They did not let me activate the international roaming. Security issues, your phone is less than 3 months old - they say. They gave me all sorts of 800 numbers to go around it but none of their employees were authorized (or competent at all). I forgot the problem (which should not be even an issue) and went to Paris where I noticed that phone did not work. I called them from my latop via Skype but ran into a wall again because my phone is (still) less then 3 months old.
I just hate Apple not to teaming up with T-Mobile. ATT is a sleazy, arrogant operation. Well, I saved about $ 300 by not using the phone. -
Which telco did you prefer to use to make or recieve call while abroad using your Blackberry?
Digi/Celcom/Maxis or any other mobile operator?
Can you guys share the cheapest rate and roaming experience? TQ!
Is data roam or communication is important for you? or is it both?Ridgebacks --
My SO and I have been AT&T/Cingular wireless customers for years. We travel out of country; destinations are generally Mexico, Canada and frequently China. We have experience with AT&T international roaming and Edge data international roaming plans. (We have an AT&T wireless card with data plan for our laptops for emergencies.)
SO has a Blackberry, which he relied on completely during a recent trip in China, when he spilled a Coke on his laptop inflight. The BB bundled data plan is more expensive than the iPhone plan, but it incorporates receipt of messages almost anywhere in the world. However, SO seldom uses his BB as a phone in China/Hong Kong, because AT&T roaming charges (phone) are high. He has a dedicated cell phone with a Hong Kong #.
As well, the wireless card is used out of country only in emergencies. Edge roaming rates do apply and are incredibly high, even in Mexico.
I doubt that AT&T will deviate very much from their historic billing policies for the iPhone. I have seen on some message boards that AT&T is offering an international data plan for use with the iPhone, but that one must purchase it for at least a year. There is no "purchase as needed monthly" option. I don't know what the rate is for that plan.
My suggestion, if you don't want to use airplane mode, is to turn your email accounts "off" under settings. That way, phone is functional, but the network won't download email. That's what I'll probably do next time I'm ooc. -
When am I charged for a Skype Call
My family is in Chile and I am wondering if I would be charged for skyping them from my ipone. My understanding is that if I am on wifi then no but what if I am using 3 G or 4 G. My daughtered messaged me when I was not on wifi.
So, bottom line, when do I incur charges on my phone from using skype.
When would I get international data charges
When would I get international phone charges
Thanks!some Skype services such as Skype-to-Skype calls, conference calls, chat and group chat, 1-on-1 video calls are indeed free of charge. However, some services such as Skype-to-mobile/landline number, group video calls, voicemail, SMS, online number, etc requires credits or subscriptions. Please also check if you ISP provider charge you on per data sent/received basis.
The support/user guide section offers a mode detailed descriptions - https://support.skype.com/en/
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ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES -
Skype Call with multiple attendees but 1 person do...
Good Morning
Setting up a skype call internationally with 5 people but 1 does not have Skype. Is there a way they can attend without having Skype available?
Many thanks....Hi, lpeters, and welcome to the Community,
Please forgive me for stating the obvious: if all of the other participants are on Skype, would they consider downloading and installing the software themselves, and creating their own new account?
Given that other circumstances may be in play, you may add your participant by calling their fixed line or mobile number "on the fly" after you have already started the group call. You would need Skype credit or a subscription to cover the cost of the Skype Out call. You could also simply add the participant together with the number you will reach them on as a contact in your contact list, then drag-and-drop their name into the group call. If you have a Skype Number, the participant could also call you on your Skype Number.
These FAQ articles provide the rest of the details:
https://support.skype.com/en/faq/FA2831/making-a-group-call-windows-desktop
https://support.skype.com/en/faq/FA10978/how-can-people-join-my-skype-group-call-from-a-mobile-or-la...
https://support.skype.com/en/faq/FA34/can-i-have-more-than-one-pstn-mobile-or-landline-phone-number-...
https://support.skype.com/en/faq/FA1349/how-do-i-add-an-incoming-call-to-a-call-i-am-already-on-in-s...
The articles are also customized for other operating systems (e.g. Mac).
Regards,
Elaine
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Hi,
I am travelling abroad and wanted to ask if its possible to divert my phone calls to skype? As i am not keen on paying the highly priced international roaming charges,
Thanks
Sidtry calling your Skype Number directly
if you hear the same 'fast busy', then contact customer service
Regards,
Neil -
I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the change online since I had been waiting on the phone for over 10 minutes for a customer service rep to come available. Well when I made the change online since that seems to be the thing that Verizon wants it's customers to do and I didn't see all the different plans available and just did the upgrade to 8g. Next bill had over $900 in roaming charges on her phone line. I called the 1-800 number and waiting for a service rep and after 20 minutes of waiting and being put on hold was told it was the customers mistake and there was nothing they could do.Thanks for nothing. I called back after thinking about it and wondered why changing a data plan for the phones in the US would change a international call plan. Waiting over 10 minutes again between waiting for a service rep and hold for one to answer the call. Gave her all the information about it and she said she would call back. Well, 4 days later over the weekend she had nevered called back. So on the phone again for the third time and after 20 plus minutes again was told that when I did it online I click the plan that didn't include international call only the data plan. Explained that I never saw the difference in the plan packages so put on hold again and was told that they could credit $100 to my bill. Wow, thanks alot !!! We have been Verizon customers for probably atleast 12 years and this is how you treat your long term customers?
Verizon Wireless Customer Support wrote:
AHARDY454,
We definitely want to review options on what has happened. We are now connection, so you can hover over my username and send me a Direct Meesage so we can review your account information. We look forward to reviewing.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly. -
Are Skype calls from Android to PC free?
Hi, I was wondering if my friend and I can talk for free if I use the mobile app on android and she uses it on the pc and we are both in the same country. Thanks
Hi and welcome to the Skype Community,
Please take a look at the introduction page "What is Skype" which explains all the free Skype features. Calling Skype to Skype, both video or just voice, are free. Just keep in mind that you need a internet connection (either WiFi or mobile internet) on your Android device which might come with a price tag.
Those Skype-to-Skype calls are free regardless of whether you are in the same country or tens of thousands of kilometers apart on the other end of the world
Follow the latest Skype Community News
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How do I get Skype to recognize my new mobile phon...
my original primary mobile phone recognized by skype is lost, how do i get skype to recognize my new mobile phone to enable me make calls to family and friends?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.Here:
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