Skype Changed my number how do i get a refund?

Hello.  I had a skype number and used it for about 9 months.  The autopayment takes care of the subscription renewal.  I live in Australia and  travel to China often.  To stay in contact I divert my Australian mobile number to my skype number while I am away and then I divert my skype number to my Chinese number while I travel. I get all calls (well kind of).
Now I am away in China.  Before I left I diverted my Australian mobile to my Skype number.  The subscription just became due and without asking or telling me Skype just changed my Skype number.  So my australian number is now diverted to the wrong number.  I cant change it because I have forgotten my Vodafone online password and I cant receive texts here to reset my password.
I want my old skype number back or a refund.  How do I do this?
Also what gives with this crap support - how can i chat online to a skype support persopn where are they?  Or is it really that crap?
Thanks

Hi,
These types of account-related issues must be sorted by Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Kind regards,
Elaine
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