Skype crashes internet during calls?

I've tried everything I can to fix this problem, I've contacted customer service twice and all they said was basically "Too bad, I don't know how to fix it".
Whenever I am in a call with another person, and both our videos are active, the call crashes if one of us screenshares. It will also crash if there is a third person with their camera on in the skype call. The only way to fix it after it crashes is to restart the whole computer, and it only crashes the internet on this computer. 
I have to hold the power button or cut connection to power to turn it off, because it won't turn off regular because it is always waiting for crashed skype to close as well, which will not respond and won't quit either.
I'm using windows 7, using wifi through an adapter.
Anything I can do to fix this problem which has plagued me for a year?

Please,  run the DirectX diagnostics tool (32-bit option).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Similar Messages

  • Skype crash for every call i make

    Hello,
    I have a huge problem my skype crash when i try to call someone or receive a call.
    I searched for solutions and tried every solutions of this topic http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-for-any-call-I-make/td-p/1764243
    nothing worked :/
    Help me please !! ;/
    Solved!
    Go to Solution.

    Kylar_Stern wrote:
    I'm on Windows 8.1 , 64 bits and with the last version of skype
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes after answering call in windows 8.1

    My skype crashes after I answer a skype call in my brand new computer.
    Intel core i7 4790 
    Amd radeon 255 2 gb
    8 gb ram
    i'll leave my dxdiag file here.. please help me..
    Attachments:
    DxDiag.zip ‏12 KB

    Uninstall the currently installed Skype version and install the 6.14.0.104 version using the download links provided here:
    http://community.skype.com/t5/Windows-desktop-client/ASUS-USB2-0-Webcam-not-recognized-by-Skype-6-18...
    Make sure to disable automatic updates:
    Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

  • Skype crashes when I call someone.

    When ever I try to call someone on skype it crashes (windows 7) (64Bit) I also have run the DirectX diagnostics tool I have Put the text right below this
    Solved!
    Go to Solution.
    Attachments:
    Tool.zip ‏7 KB

    DakotaHorton wrote:
    There is no error messages that corresponds to the Skype crash
    Are you sure? There should be.
    Your GeForce drivers are out of date:
    http://www.geforce.co.uk/drivers/results/82606
    Is your Samson Meteor Mic actually a headset or is it appearing as a set of speakers as well when it shouldn't? You ought to delete it if it's a mic and it's installed itself as a speaker as well. Just try removing it and relaunching Skype - I don't like what it's doing and it might be screwing around with the system.
    Try resetting Skype settings:
    1) Exit Skype or use Windows Task Manager to terminate Skype.exe.
    2) Open explorer, search for %appdata%. 3) Find the Skype Folder.
    4) Rename this folder to something like Skype_Old
    5) Now search for %temp%\skype.
    6) Delete the folder entitled 'DbTemp'
    7) Restart your computer, then launch Skype
    You can still get back your conversation history. This data is located in the folder you renamed earlier.
    Anthony
    This post was by Anthony- I do not work for Microsoft!
    If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
    Spotify Community Profile - Anthony
    Feel free to PM me - Here

  • Skype crashing when accepting calls win 7

    Hello, i recently have the problem that my skype crashes whenever i accept a call or try to call another person. Thats what i get in the error description. I even reinstalled my os but i have no idea what im doing wrong.Name der fehlerhaften Anwendung: Skype.exe, Version: 7.7.0.102, Zeitstempel: 0x55aa57aa
    Name des fehlerhaften Moduls: nvapi.dll_unloaded, Version: 0.0.0.0, Zeitstempel: 0x55810483
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x730278a0
    ID des fehlerhaften Prozesses: 0xbe0
    Startzeit der fehlerhaften Anwendung: 0x01d0ce98fd807036
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Pfad des fehlerhaften Moduls: nvapi.dll
    Berichtskennung: c8c1f343-3aa8-11e5-9c45-6c626dee0ea4 Hope someone can help me with this. big thanksw0nder

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when i call or get called and anser

    i dont know if this is a common problem with skype on windows 10 but whenever i seem to get called or call and anser skype crashes, please help?

    Please, run the DirectX diagnostics tool (32-bit). Run dxdiag.exe (Start - Run or Win key +R) then press enter or click "OK". Once the diagnostics completes, "Save All information..." to a text file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.
    (i.e. compress DxDiag.txt ---> DxDiag.zip)

  • Skype Crashing on outbound calls (but not inbound)...

    I have been experiencing a very weird one-directional issue with outbound video calls crashing within 3-5 seconds of successfully connecting, but no issues when receiving a video call request and/or upon successful connection of the inbound video call. 
    I have tried the following:
    a) updated skype version
    b) applied windows essential updates
    c) updated graphics card driver
    d) skype is not in compatibility mode
    e) restarted windows
    Platform - Windows 7 Home Premium 64 bit Service Pack 1 
    My Skype version - v7.2.0.103
    This is the Windows Event log output:
    Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Exception code: 0xc0000005
    Fault offset: 0x004806b9
    Faulting process id: 0x15d4
    Faulting application start time: 0x01d063d553f0aa36
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Report Id: c7fb41a4-cfd8-11e4-82ff-b870f4ae676c
    Please can anyone advise?

    In all previous cases with this error message,
    Exception code: 0xc0000005
    Fault offset: 0x004806b9
    the reason for Skype crash was Messenger Plus application.
    http://community.skype.com/t5/Windows-desktop-client/Skype-7-2-Skype-has-stopped-working-Windows-7/m...
    http://community.skype.com/t5/Windows-desktop-client/Whenever-I-launch-Skype-it-crashes/m-p/3869426#...
    http://community.skype.com/t5/Windows-desktop-client/downgrade-interface/m-p/3875122#M336062
    http://community.skype.com/t5/Windows-desktop-client/Skype-keeps-crashing-after-update-windows-7-64-...
    http://community.skype.com/t5/Windows-desktop-client/Skype-ver7-2-0-103-keeps-crashing/m-p/3870098#M...
    If Messenger Plus is not istalled on your computer, then you might have the same DirectShow filters, which used to be installed with Messenger Plus, but in your case, installed by another similar application.
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when receiving calls or making calls (update 7.2)

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.  

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when receiving calls or making call...

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
    My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
    Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID:
    Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
    Thanks.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏18 KB

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when video call reaches 20 seconds

    I justt formatted my laptop and reinstalled Skype but since then, all my skype calls crash immediately it gets to 20 seconds or there about. I have no idea what I'm doing wrong. I need help.
    Solved!
    Go to Solution.

    Please,  run the DirectX diagnostics tool (32-bit option).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype Crashes Everytime I Call Someone, Or They Call Me?

    I dont know whats going on ive had skype forever and nothing has ever happend and now just today everytime some calls me or i call them it says "Skype Has Stop Working" Then Crashes?  I NEED HELP ASAP PLS!

    Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashes whenever i call/get called

    Hello.
    So today i've stumbled across a problem i have never had with skype.
    Now. whenever i get called or want to call someone. it crashes and closes.
    I've checked multiple other threads about this but nothing seems to work.
    Re-install, delete some kind of d3.. file (doesnt even exist in my folders)
    All other things i found are for windows 8 and i still have windows 7.
    So eh. what now?
    Solved!
    Go to Solution.

    Uh. found it.
    Probleemhandtekening:
    Gebeurtenisnaam van probleem: APPCRASH
    Naam van de toepassing: Skype.exe
    Versie van toepassing: 7.4.0.102
    Tijdstempel van toepassing: 55310e09
    Naam van foutmodule: atiumdag.dll
    Versie van foutmodule: 9.14.10.1061
    Tijdstempel van foutmodule: 54176211
    Uitzonderingscode: c0000005
    Uitzonderingsmarge: 00166051
    Versie van besturingssysteem: 6.1.7601.2.1.0.256.1
    Landinstelling-id: 1043
    Aanvullende informatie 1: 0a9e
    Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
    Aanvullende informatie 3: 0a9e
    Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789

  • Skype crashing when I call somebody freezing my wh...

    It's crashing when I skype call, I'll copy paste some of the information here. It works on older versions but when I update past 6.3 It doesn't let me go through.
    Time of this report: 10/7/2014, 21:20:01
    Machine name: NATHAN-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUS
    System Model: All Series
    BIOS: BIOS Date: 04/10/13 12:19:42 Ver: 04.01
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    Memory: 12288MB RAM
    Available OS Memory: 12228MB RAM
    Page File: 2864MB used, 21589MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    Solved!
    Go to Solution.

    Please,  run the DirectX diagnostics tool (32-bit version).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Android Skype hanging up during call

    During Skype telephone call to landlines in Belgium, my interlocutor can't hear me any more. I can't finish any conversation due to this problem.
    What can I do? What is the matter?

        Thank you for the additional details, kppred! We recommend a Network Extender to enhance indoor coverage. Here is more information: www.vzw.com/networkextender
    Let us know if you have questions or concerns.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

  • Skype crashes when joining calls.

    Skype goes unresponsive and then freezes my computer after joining a call. I cannot make or accept calls. Any idea why? 

    Please,  run the DirectX diagnostics tool (32-bit option).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

Maybe you are looking for