Skype Crashes on going to Video Settings

Hi I have windows, The moment i go to video settings, Skype crashes saying Skype has encountered a problem and it is shutting down. I have tried doing almost everything, direct x is installed, firewall settings have been done accordingly, tried reinstalling the Skype as well. Please Help!
Solved!
Go to Solution.

You said earlier:
"Sorry the Skype version is 5.9
I have Windows XP Professional, Intex external Webcam IT305WC & Latest version of Skype 5.8."
Which is it?  5.8 or 5.9.  That why I ask for the specific version number...all digits.
If you have 5.9.0.114, the current version, you might try resetting your Skype configuration files using this procedure:
Quit Skype.  Hold the Windows key and type r.  In the box that comes up type %appdata% <enter>.  Scroll down to find the \Skype folder and rename it something like \Skype_old.  Restart Skype.
Note:  Renaming the Skype folder will move IM and call history to the renamed folder.  They can be recovered with a few extra steps.
Please note: I do not respond to requests for help via Private Message.

Similar Messages

  • Trying to go to video settings crashes skype

    I have recently bought a web cam IT-105WC from INTEX. After installing the web cam and going to video settings, skype crashes.

    Please post event viewer log in your very next reply.
    Click Start >> Run >> Type eventvwr.msc /s
    Custom Views >> Administrative Events
    Look for any error message related to Skype crash.
    Regards,
    Tamim
    Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • Skype crash when trying to enter 'Video Settings'

    Hello All,
    I've encountered a permanent Skype crash while trying to enter 'Video Settings' with camera plugged in. Without camera, 'Video Settings' panel is working ok
    My system is Windows 7 x64, and my camera is A4Tech PK-130MJ
    Here is the error report from windows logs:
    Faulty application name: Skype.exe, version: 6.20.0.104, timestamp: 0x53fd9215
    Faulty module name: nvapi.dll, version: 9.18.13.4052, timestamp 0x53b442e0
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    Error offset: 0x001d2c4f
    Faulty process ID: 0x15b78
    Faulty application start time: 0x01cfd988fe3b2dc2
    Faulty application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulty module path: C:\Windows\system32\nvapi.dll
    Report code: e5a55ed5-457c-11e4-b26e-00221535009d
    Because error seems to be, in some way, related to the video drivers, here is my graphics settings:
    I'm using XFX GeForce 260 GTX with latest available Nvidia drivers (340.52)
    I've managed to partially 'solve' this problem by downgrading to Skype version 6.3, but i'm not sure, how long I could use it, before it becomes 'outdated'
    So, if anyone have encountered similar issues, please share info, may be there are any other solutions which don't involve downgrading skype
    Thanks in advance!
    Solved!
    Go to Solution.

    I don't know if this is relevant, but on my Windows 7 64-bit system and NVIDIA 210 graphic card, nvapi.dll is located in C:\Windows\SysWOW64\ folder, while in C:\Windows\System32\ there is the 64-bit version of this dll, i.e nvapi64.dll.
    Please,  run the DirectX diagnostics tool (32-bit version).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashing on Video Settings Page

    Skype version 7.3.0.101 crashes while Iam on the Tools -> Options -> Video settings page for about a minute. As the webcam works and the video shows for about a minute, the application crashes.  Any help on this please ?

    Upgraded to latest Skype version 7.4.0.102. Interestingly the bug still exists.

  • Skype 7.4 crashes when selecting video settings

    Hi,
    I have the latest Skype version 7.4.0.102 and I can login just fine, but when I try to make a video call, my camera is not working, so if I try and go to the video settings Skype crashes.
    Following are the event log from that crash and my dxdiag for your information.
    Log Name:      Application
    Source:        Application Error
    Date:          5/2/2015 3:41:06 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      user-PC
    Description:
    Faulting application name: Skype.exe, version: 7.4.0.102, time stamp: 0x55310e09
    Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3e0
    Exception code: 0xc0000005
    Fault offset: 0x00090aec
    Faulting process id: 0x77c
    Faulting application start time: 0x01d0850fdf089a04
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 2c484670-f103-11e4-90c0-6c626d45cfa4
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/ev​ent">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-05-02T19:41:06.000000000Z" />
        <EventRecordID>124819</EventRecordID>
        <Channel>Application</Channel>
        <Computer>user-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Skype.exe</Data>
        <Data>7.4.0.102</Data>
        <Data>55310e09</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.18798</Data>
        <Data>5507b3e0</Data>
        <Data>c0000005</Data>
        <Data>00090aec</Data>
        <Data>77c</Data>
        <Data>01d0850fdf089a04</Data>
        <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>2c484670-f103-11e4-90c0-6c626d45cfa4</Data>
      </EventData>
    </Event>
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏7 KB

    Lampros7 wrote:
    Hi,
    I have the latest Skype version 7.4.0.102 and I can login just fine, but when I try to make a video call, my camera is not working, so if I try and go to the video settings Skype crashes.
    Following are the event log from that crash and my dxdiag for your information.
    Log Name:      Application
    Source:        Application Error
    Date:          5/2/2015 3:41:06 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      user-PC
    Description:
    Faulting application name: Skype.exe, version: 7.4.0.102, time stamp: 0x55310e09
    Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b3e0
    Exception code: 0xc0000005
    Fault offset: 0x00090aec
    Faulting process id: 0x77c
    Faulting application start time: 0x01d0850fdf089a04
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 2c484670-f103-11e4-90c0-6c626d45cfa4
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/ev​ent">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-05-02T19:41:06.000000000Z" />
        <EventRecordID>124819</EventRecordID>
        <Channel>Application</Channel>
        <Computer>user-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Skype.exe</Data>
        <Data>7.4.0.102</Data>
        <Data>55310e09</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.18798</Data>
        <Data>5507b3e0</Data>
        <Data>c0000005</Data>
        <Data>00090aec</Data>
        <Data>77c</Data>
        <Data>01d0850fdf089a04</Data>
        <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>2c484670-f103-11e4-90c0-6c626d45cfa4</Data>
      </EventData>
    </Event>
    Can you see your Logitech HD Webcam C525 webcam working when testing on this online test site?
    http://www.trust.com/en/faq/webcam

  • Skype Crashes when using video connection

    Skype crashes when I attempt to use video.
    I can establish a voice connection with my contact, and all works fine if we are not using video. The moment I enable video in the session, Skype crashes.  This is repeatable. The other end does not need to use video, just when I enable it at my end.
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    Attachments:
    SkypeFirstAid Report 2014-10-20 124208.zip ‏5356 KB
    About.jpg ‏70 KB

    The same happens to me. Voice-only calls work just fine, but the moment I try to enable video - Skype 7.0. (653) crashes.
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    Attachments:
    SkypeFirstAid Report 2014-10-21 121249.zip ‏362 KB
    Screen Shot 2014-10-21 at 12.32.13.png ‏68 KB

  • Skype crashing when video is started

    Skype consistently crashes as soon as video contact is made. Yosemite 10.10 (it behaved the same on maverick), 2.4Ghz Intel Core 2 Duo, 
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    http://community.skype.com/t5/Mac/Skype-crashing-not-starting-Check-here/td-p/1468175
    Solved!
    Go to Solution.
    Attachments:
    SkypeFirstAid Report 2014-10-25 114849.zip ‏1577 KB

    Hi,
    Please help me check the problem too. Ive been having issues of logging out automatically after 5 secs of login in. Ive attached the report and my OS. Ive tried the 6.15.0.355 from the link provided. Also included is the report. Apparently I cant access even from Windows as well, so is it my account issue? If resetted my password too. Please help. Thanks.
    Attachments:
    SkypeFirstAid Report 2014-11-10 225915.zip ‏904 KB
    Screen Shot 2014-11-10 at 11.00.36 PM.png ‏32 KB

  • Outgoing audio. Was not going on Skype after ios7 download.went to settings--privacy--microphone--on--and the problem was resolved.

    Outgoing audio. Was not going on Skype after ios7 download.went to settings--privacy--microphone--on--and the problem was resolved.

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  • Skype Crashes Video Driver

    I'm having trouble getting skype to recognize my Logitech HD Webcam C310. When I go to Call > Audio Settings then click on "Video Settings" (because the "Video" option is grayed out in the drop down) none of my web cams will load. I tested with another program to verify the cameras worked and they did. I am currently running a Windows 7 64 bit computer with the latest version of Skype 6.16.60.105. 
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    Solved!
    Go to Solution.

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes entire computer on call

    Hi there.I am having a big problem with my skype, everytime I try to call someone or someone tries to call me the whole skype crashes and moments after that my whole computer crashes. This has been happening in more than I month and I hoped the latest skype update could fix this, but it didn't.I alredy tried to unnistall in multiple ways, including deleting everything about skype in my computer. I also tried to install previous versions of skype and the problem continued.I don't know if t will help but i put the dxdiag in the post anyway

    ACoops wrote:
    Wow this has been a problem for me for months since updates from 6.1 even now updated 7.1 today. still computer freezes when i activate anything to to with video on skype. spent all afternoon working tonthis today updated all my drivers on cam, changed cams, updated video drives, checked direct x, checked time stamps on logs fianaly found this post down dated to 6.14 an all is great COME ON SKYPE!! this is obviusly a huge problem people are having when are you going to get your stuff together. and will they contunually to me to upgrade this version to get more functionallity?Anyway enough of my rant thanky you for the link to the old version at least i can use skype now For future reference, please  run the DirectX diagnostics tool (32-bit mode). Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashes. Can't end Skype.exe. Access is Deni...

    Lately I've been encountering this problem where Skype crashes and does not let me end the process. I'll try to include as much detail as I can. When the crash occurs, it isn't really announced. You can verify the crash has occurred by simply trying to change your status to Online, Away, Do Not Disturb, etc. If you go to change your status and nothing happens, then I know this crash that I'm referring to has indeed happened. You can close Skype normally. It will close, however, the process Skype.exe won't remove from the RAM. I'm on Windows 8, and if you go to Details on my Task Manager, you can see the process is still active. The RAM usage is not fluxuating, it's as if it's stuck. If you try to end the process once, nothing happens. If you try to end it a second time or more, you'll receive a message that says "Skype.exe cannot be terminated. Access is Denied." I'm not the only one with this problem. I've read that others have encountered it, too.
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    I'm having the same problem
    Since Microsoft take over skype I've never been able to run skype without problems. It seems that everytime they upgrade skype, this problem comes again.
    The worse part is, skype crashes, can't kill process (even with procexp, and whatever solution you think work), can't open new skype, connection wifi becomes instable, and after a while I lose connection to internet, can't even do a clean shutdown because it hangs when closing (I guess because of this special skype process that can't be killed).
    Every time I put the laptop to sleep, when I come in again, skype crashes, and the problem comes.
    I've more windows shutdowns in this last month than I had during the last 2 years.
    What is the solution ? Uninstall Skype and go for another chat/phone/video solution ? Can I've my credit money back ?
    Please fix this problem. I'm really very anoid with this new SKYPE FEATURE 
    Thank you
    JAV

  • Skype crashing when shutting down windows 8

    Each time I click shutdown, or restart on windows 8 Skype Crashes.. FIX IT! your going to lose  memebrs if you dont

    So although zepzeppelin (great name) is perhaps a little angrier then he should be, he is 100% right it's a pretty ridiculous problem. It is apparently sound card related (I have a Asus Xonar DX). I managed to fix the problem by simply setting skype to run as administrator but then it won't start on windows startup regardless of whether the box is ticked in the settings so still pretty irritating. I had no problems on windows 7 so this is specific to windows 8 and considering Microsoft owns Skype it would be nice to see this issue fixed....

  • 7.2 Skype crashes when i log in on windows 7

    I do not have a webcam so that wouldnt be a problem but i do have a nividia graphics card but here is my info down below
    System Information
    Time of this report: 3/29/2015, 02:16:54
           Machine name: THEBEAST
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
               Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
           System Model: System Product Name
                   BIOS: BIOS Date: 11/30/11 17:23:45 Ver: 08.01
              Processor: AMD FX(tm)-4170 Quad-Core Processor             (4 CPUs), ~4.2GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
              Page File: 4533MB used, 11813MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Notes
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
            Sound Tab 4: No problems found.
            Sound Tab 5: No problems found.
              Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    Display Devices
              Card name: NVIDIA GeForce GTX 680
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 680
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_1180&SUBSYS_11801569&REV_A1
         Display Memory: 4042 MB
       Dedicated Memory: 1994 MB
          Shared Memory: 2047 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: S221HQL
             Monitor Id: ACR01A9
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: HD15
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0013.0142 (English)
         Driver Version: 8.17.13.142
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 5/15/2012 11:48:00, 18044224 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B71E3E-52C0-11CF-5776-8D311FC2C535}
              Vendor ID: 0x10DE
              Device ID: 0x1180
              SubSys ID: 0x11801569
            Revision ID: 0x00A1
     Driver Strong Name: oem23.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section033:8.17.13.142ci\ven_10de&dev_1180
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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