Skype Crashes Video Card on Call
Hi,
Recently, whenever I make or receive a call on Skype, the monitors connected to my graphics card go black, but I can still hear audio coming from the computer, and the computer is unresponsive.
I have a Radeon R7 260X, and I have tried uninstalling & reinstalling the drivers multiple times.
I also have uninstalled & reinstalled Skype.
Also, I do not have a webcam plugged in.
Here is my DxDiag file.
Attachments:
DxDiag.zip 7 KB
I unplugged my two monitors and called via Skype again and it did work. I also tried installing a previous driver for my card which did work, but does not have certain features that I need.
Thanks
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Skype call crashes video card driver
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http://community.skype.com/t5/Windows-desktop-client/Constant-Crashes-since-AMD-Driver-Update-Skype-...
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Skype crashes entire computer on call
Hi there.I am having a big problem with my skype, everytime I try to call someone or someone tries to call me the whole skype crashes and moments after that my whole computer crashes. This has been happening in more than I month and I hoped the latest skype update could fix this, but it didn't.I alredy tried to unnistall in multiple ways, including deleting everything about skype in my computer. I also tried to install previous versions of skype and the problem continued.I don't know if t will help but i put the dxdiag in the post anyway
ACoops wrote:
Wow this has been a problem for me for months since updates from 6.1 even now updated 7.1 today. still computer freezes when i activate anything to to with video on skype. spent all afternoon working tonthis today updated all my drivers on cam, changed cams, updated video drives, checked direct x, checked time stamps on logs fianaly found this post down dated to 6.14 an all is great COME ON SKYPE!! this is obviusly a huge problem people are having when are you going to get your stuff together. and will they contunually to me to upgrade this version to get more functionallity?Anyway enough of my rant thanky you for the link to the old version at least i can use skype now For future reference, please run the DirectX diagnostics tool (32-bit mode). Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here. -
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I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??).
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Checked for drivers for audio,video and webcam - i have latest installedPlease, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here. -
Skype crashing on receiving/ starting call [W8.1]
Hey there Skype community, I've been having an issue lately causing my skype to crash every time I receive a call or start a call, this issue is only occuring on my computer (laptop one is working all fine). I have tried most things and read through quite a few topics here looking for the issue but can't seem to find what's wrong, so I am seeking for help here.
I've added a copy of my DxDiag txt in below as I saw it was being requested perviously on several other topics.
If you need any further information please request and I'll be more than happy to provide it.
Thank you for your time and I hope we can come to a solution.
Some info:
I am having this issue since the start of the year.
It only appears to be happening on my desktop, not laptop or telephone.
I never had issues related to this before, some minor things but never consistent crashes.
Thanks in advance
Yours sincerely, Brian.
Solved!
Go to Solution.
Attachments:
DxDiag.zip 12 KBYour issue might be similar to this case:
http://community.skype.com/t5/Windows-desktop-client/New-skype-crashes/m-p/3581133#M294654
Look for the AMDh264Enc32.dll file in this folder,
C:\Program Files\Common Files\ATI Technologies\Multimedia\
and try to rename tis file to something different.
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Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here. -
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This is my first post ever. I've done everything I can to see and fix why my Skype client keep crashing when trying to start or accept a call. I've update my drivers, uninstalled and reinstalled and such, but still nothing. I want to fix this as soon as I can, since I use skype almost everyday.
I've attched a DxDiag file so see if anyone one can help.
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Go to Solution.
Attachments:
DxDiag.zip 8 KBTry to revert your AMD Radeon R7 200 Series driver to the previous 14.10.1006 version:
http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.4
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Here is what happens
1. Go to video settings as described screen flashes (graphics driver is restarting) then no cameras load in the black screen previews
2. Pop-up message from taskbar saying graphics driver has stopped and been successfully restarted
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My Skype has been working fine until I updated it recently (as in a couple days ago because I finally remembered to update Skype) and it no longer worked.
Things I have tried and can hopefully be eliminated
1. Downgrading to older version of Skype
2. Updating graphics card drivers via Windows Update and the manufacturer (most likely not the card because like I said it was working fine until I updated Skype)
3. Not a heat issue. My computer runs no hotter than 29 degrees Celcius (only saying this because it was a suggestion from another site for a dxgkrnl.sys driver related problem)
4. Not a bad card. It's not even a year old and works fine otherwise its an AMD Radeon HD 7800 series
System Specs
AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
8.00 GB DDR3 RAM
Other things that are probably not important
Recently set up a local server on my computer which I read can conflict with Skype and how it uses network ports. However there is not a port confliction and it should work fine and I highly doubt that had anything to do with the display problems.
My only conclusion is that it's a problem with the latest version of Skype or there is some other driver that needs updating.
Any help is appreciated. I am very computer savy so if there is any additional information you need I can get it for you. (ie event viewer logs, BSOD errors/parameters, ect)
Thanks in advanced
Solved!
Go to Solution.Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here. -
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Faulting module path: nvapi.dll
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HI there,
For the past 4-5 months since I bought this laptop about 9 months ago it seems the freeze whenever I am ether using a web browser or watching a video. The screen will become unresponsive and there will be some crackling audio before it ether restarts itself or I have to hold the power button until it kills it ( I cringe every time haha). Anyways I think it may have something to do with the videocard. I can play most games for many hours without a problem or crash. I don't think I have ever had a game crash, it has always been during youtube videos or just browsing. Spotify also has caused a crash once, may be due to hardware acceleration? Sometimes after a crash or just randomly the computer will not shut down, simply stay on with a black screen after I click shutdown.
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Things I am trying now, but don't know if they will work
Turned off bluetooth
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Skype crashing on start up & call
no clue on exactly what is going on so i thought id come here! heres my dxdiag
Attachments:
DxDiag.zip 6 KBmost i see is this (two messages, this one)
Provider
[ Name]
SkypeUpdate
EventID
103
[ Qualifiers]
0
Level
4
Task
1
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-06-18T20:44:56.000000000Z
EventRecordID
43340
Channel
Application
Computer
SarahG-PC
Security
EventData
SkypeUpdate -
Skype crashes randomly Windows 8.1 Pro
I'm having an issue where my skype is crashing randomly on my computer at work.
It's making it very frustrating to use. My guess is it's a video driver issue but I downloaded a new driver for that already.
Here is the information from my event viewer.
Event ID: 1000
Source: Application Error
Faulting application name: Skype.exe, version: 7.1.0.105, time stamp: 0x54c25acc
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x50d22611
Exception code: 0xc0000005
Fault offset: 0x00006620
Faulting process id: 0x1248
Faulting application start time: 0x01d0568cf71d80f0
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: b42b49c6-c29d-11e4-be8e-180373b05a9b
Faulting package full name:
Faulting package-relative application ID:
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Go to Solution.Try to remove/rename the AMDh264Enc32.dll file.
http://community.skype.com/t5/Windows-desktop-client/Skype-Crashes-Video-Driver/m-p/3602167#M297129 -
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Compaq 6005 Micro Tower graphics/video card
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Regards
MechPilot
I work on behalf of HP
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