Skype Crashes When I Call or When Someone Calls Me

Here is a diagnostics check. Please help @.@
Attachments:
DxDiag.zip.zip ‏13 KB

Try to uninstall the currently installed Skype version and install the older 6.14.0.104 version using the download links provided here:
http://community.skype.com/t5/Windows-desktop-client/ASUS-USB2-0-Webcam-not-recognized-by-Skype-6-18...
Make sure to disable automatic updates:
Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

Similar Messages

  • My Skype crashes whenever I make or receive a call...

    I have tried many of the solutions I have found here, but none of them work for me. Any suggestions?

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype Crashes when receiving and joining calls

    Whenever i receive a call or i join a group my skype crashes but it doesnt happen when i make a call 
    Please help me

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when I start or receive a call

    Hello, I recently bought a new computer with Windows 8.1 and now Skype crashes everytime I make or join a call. I've tried updating my drivers and reinstalling skype. If someone could help that'd be great. I would really like to make calls with my new computer.
    Attachments:
    DxDiag.zip ‏12 KB

    Try to reset all Skype settings.
    Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
    Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
    Restart Skype.
    N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

  • Cannot pick up calls on wait, Cannot make a second call holding the first call

    I have a really weird problem with my iPhone 5S. (iOS 7.1)
    1. When I am on a call, I am not able to pick up a second call that is on wait. I can see the second call, I can hear the beep sounds but as soon as I pick up, the call freezes in 00.00 time, and My first caller is still active, not on hold.
    2. When I am on a call, I am not able to make a second call placing the first call on hold. The second call disconnects immediately with 3 beeps.
    3. I am able to see the incoming calls on wait, when I am already on a call. I am able to hear the beeps coming in. SO it means the call waiting is on (Tried turning it on/off/on too.) But when I pick up the call, the above problem comes in.
    What have I tried to solve this: (None of them helped)
    1. I tried a hard reset of my iPhone (Holding Power and Home button)
    2. I tried toggling the Call waiting button
    3. I tried resetting network settings.
    4. I called my Operator for assistance. I am using Airtel, India. They told me to dial this code - *43# . I tried it and it gave me this screen. But the problem is not solved yet.
    Is there anybody here who is facing the same issue with your iPhone? I never had this problem with my iPhone 4.

    Make sure you do not have "Do Not Disturb" turned on. This feature will block the first call, but is someone calls right back it will be put through.
    On the iPhone, go to Settings/Do Not Disturb
    Make sure you do not have Do Not Disturb turned on manual or scheduled.

  • Skype crashes when I answer a call or when someone...

    Hi,
    Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
    I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
    Kinda getting frustrating now.
    Thanks in advance

    Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

  • Skype crashes when I call someone.

    When ever I try to call someone on skype it crashes (windows 7) (64Bit) I also have run the DirectX diagnostics tool I have Put the text right below this
    Solved!
    Go to Solution.
    Attachments:
    Tool.zip ‏7 KB

    DakotaHorton wrote:
    There is no error messages that corresponds to the Skype crash
    Are you sure? There should be.
    Your GeForce drivers are out of date:
    http://www.geforce.co.uk/drivers/results/82606
    Is your Samson Meteor Mic actually a headset or is it appearing as a set of speakers as well when it shouldn't? You ought to delete it if it's a mic and it's installed itself as a speaker as well. Just try removing it and relaunching Skype - I don't like what it's doing and it might be screwing around with the system.
    Try resetting Skype settings:
    1) Exit Skype or use Windows Task Manager to terminate Skype.exe.
    2) Open explorer, search for %appdata%. 3) Find the Skype Folder.
    4) Rename this folder to something like Skype_Old
    5) Now search for %temp%\skype.
    6) Delete the folder entitled 'DbTemp'
    7) Restart your computer, then launch Skype
    You can still get back your conversation history. This data is located in the folder you renamed earlier.
    Anthony
    This post was by Anthony- I do not work for Microsoft!
    If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
    Spotify Community Profile - Anthony
    Feel free to PM me - Here

  • Skype crashes when someone call me and i answer, on Windows 10.

    Today i install windows 10 and i have problem when someone calls me on skype and i answer. 

    Have you checked Settings > Notifications > Phone to see that it is set to Allow Notifications and that "Show on Lock Screen" is on?

  • When someone calls me reduce motion a crash

    When someone calls me reduce motion a crash
    iPhone 5c iOS 7.0.4

    Turn it off under Settings > General > Accessibility

  • Skype crashes when I try to make a call (Skype or ...

    Windows 7
    Skype 6.20.0.104 (has occurred with other recent versions)
    Skype crashes when making an initial connection attempt. For Skype calls, it typically occurs before video starts.
    System
    Provider
    [ Name]
    Application Error
    EventID
    1000
    [ Qualifiers]
    0
    Level
    2
    Task
    100
    Keywords
    0x80000000000000
    TimeCreated
    [ SystemTime]
    2014-09-27T17:02:29.000000000Z
    EventRecordID
    157830
    Channel
    Application
    Computer
    Security
    EventData
    Skype.exe
    6.20.0.104
    53fd9215
    ole32.dll
    6.1.7601.17514
    4ce7b96f
    c0000096
    00048665
    3228
    01cfda748b912048
    C:\Program Files (x86)\Skype\Phone\Skype.exe
    C:\Windows\syswow64\ole32.dll
    0fe501c8-4668-11e4-ac09-74f06db160af
    Solved!
    Go to Solution.

    Please,  run the DirectX diagnostics tool (32-bit version).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when in audio call

    I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??). 
    What i have tryed so far that did NOT work:
    Restart computer
    Restart skype (both cause of crash and manually)
    Delete the Skype folder in C:\Users\<USER>\AppData\Roaming\
    Reinstalled
    Uninstalled and installed again AFTER removing C:\Users\<USER>\AppData\Roaming\Skype
    Checked for drivers for audio,video and webcam - i have latest installed

    Please,  run the DirectX diagnostics tool (32-bit version).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype Crashes when answering or joining a call

    I am using the latest version of skype. I can still talk to people through instant messaging however when I join a call or answer a call my skype crashes. I have the latest windows updates and am using the latest skype version.
    I am on windows 7.
    Thanks.
    Solved!
    Go to Solution.

    Faulting application name: Skype.exe, version: 7.4.64.102, time stamp: 0x55310e41
    Faulting module name: d3d9.dll, version: 2.5.8.27, time stamp: 0x5305c43f
    Exception code: 0xc0000005
    Fault offset: 0x00002c46
    Faulting process id: 0x3218
    Faulting application start time: 0x01d085cd539bb8ad
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Program Files (x86)\Skype\Phone\d3d9.dll
    Report Id: a9897b41-f1c0-11e4-94f5-74d02b9e4e87

  • Skype crashing computer when making a call

    when making a call on skype whole computers freezes and cant click on anything.
    Attachments:
    DxDiag.zip ‏12 KB
    DxDiag.zip ‏12 KB

    SteveSkypeHelp wrote:
    Hi there
    I upgraded to the latest Skype v7.6.64.105 - ever since my Skype crashes when I make a call  - oddly I get "not responding" but the call continues - I cannot press any Skype buttons during this time - when the call ends - the other person needs to hang up - then my Skype crashes and needs to restart.
    I've uninstalled, restarted, reinstalled.
    Cleared the %appdata% Skype folder - renamed this folder - had Skype recreate this folder.
    I've done a system restore - same issue - then uninstalled/reinstalled.
    Windows was upto date prior to system restore - then performed updates again.
    My video drivers are up to date. Checked dell for updates - updated bios.
    Reading on other boards - people are advised to run DxDiag - which I did and have attached. Skype seems to continue to work as expected when only using 'chat' - not audio.My audio devices drivers are up to date too? 
    I am at a loss now - please can you help?  Faulting application name: Skype.exe, version: 7.6.64.105, time stamp: 0x55916aec
    Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.4229, time stamp: 0x55653f61
    Exception code: 0xc0000005
    Fault offset: 0x0000d480
    Faulting process ID: 0xa30
    Faulting application start time: 0x01d0bf235fbdf760
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: igdumd32.dll
    Report ID: c91269b3-2b19-11e5-becc-60d819fe036d
    Faulting package full name:
    Faulting package-relative application ID: Many thanksSteve
     Skype is crashing on Intel graphics driver. The error message indicates that the issue is with "Switching Graphics" (NVIDIA <-> Intel). There are no driver updates available for Windows 8.1 for your laptop on the Dell site. However, you can try to update the NVIDIA NVS 4200M driver directly from the NVIDIA site. http://www.nvidia.com/download/driverResults.aspx/86814/en-us  

  • Skype crashing when starting a call

    This is my first post ever.  I've done everything I can to see and fix why my Skype client keep crashing when trying to start or accept a call.  I've update my drivers, uninstalled and reinstalled and such, but still nothing.  I want to fix this as soon as I can, since I use skype almost everyday.
    I've attched a DxDiag file so see if anyone one can help.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏8 KB

    Try to revert your AMD Radeon R7 200 Series driver to the previous 14.10.1006 version:
    http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.4
    See also this similar case:
    http://community.skype.com/t5/Windows-desktop-clie​nt/Skype-crashing-my-computer-with-latest-AMD-driv​...

  • How do I a turn on the sound so I can here when someone calls on FaceTime or Skype?

    For some reason my iPad has stopped making a sound when someone calls me on FaceTime or Skype.   Also, it used to make a sound when I closed the cover too but that has stopped as well.  I've checked the sounds section but don't see what I might have turned off.  Suggestions?

    Read another post and fixed my problem.   Thanks everyone but assistance is no longer needed.

  • Skype crashing when receiving calls or making calls (update 7.2)

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.  

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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