Skype Crashes when receiving and joining calls

Whenever i receive a call or i join a group my skype crashes but it doesnt happen when i make a call
Please help me

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Similar Messages

Skype crashing when receiving calls or making calls (update 7.2)

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashing when receiving calls or making call...

Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
Exception code: 0xc000041d
Fault offset: 0x00006920
Faulting process id: 0x3cdc
Faulting application start time: 0x01d069c02bf3b52c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: AMDh264Enc32.dll
Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
Faulting package full name:
Faulting package-relative application ID:
Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
Thanks.
Solved!
Go to Solution.
Attachments:
DxDiag.zip ‏18 KB

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when I answer a call or when someone...

Hi,
Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
Kinda getting frustrating now.
Thanks in advance

Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

Skype Crashes when answering or joining a call

I am using the latest version of skype. I can still talk to people through instant messaging however when I join a call or answer a call my skype crashes. I have the latest windows updates and am using the latest skype version.
I am on windows 7.
Thanks.
Solved!
Go to Solution.

Faulting application name: Skype.exe, version: 7.4.64.102, time stamp: 0x55310e41
Faulting module name: d3d9.dll, version: 2.5.8.27, time stamp: 0x5305c43f
Exception code: 0xc0000005
Fault offset: 0x00002c46
Faulting process id: 0x3218
Faulting application start time: 0x01d085cd539bb8ad
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\d3d9.dll
Report Id: a9897b41-f1c0-11e4-94f5-74d02b9e4e87

Skype crashes when I start a call or join a call

Whenever I try to call a friend of mine, my skype freezes and says "not responding" and then I have to close the program. Whenever I join a call, it enters not responding and either:
A. I'm still in the call and I can hear my friends, but I am unable to click anything on the window as it still says "not responding"
B. It doesn't connect me to the call and I have to close the program.
I've restarted my computer, uninstalled and reinstalled Skype and I'm at a complete loss as to what's going on. Can someone help please? EDIT: I've also tried updating my drivers but I think they're up to date. I'm not sure what's going on whether it's some program I'm unaware of or if my drivers are actually outdated.

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

Skype crashing my computer while joining calls

everytime i try to join a call on my computer freezes but i can still hear the people in the call and i have to shut down my computer manually by holding the power button

Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when I accept a call.

Log Name: Application
Source: Application Error
Date: 8/2/2015 2:09:38 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Willis-PC
Description:
Faulting application name: Skype.exe, version: 7.7.85.103, time stamp: 0x55b7e3ce
Faulting module name: nvapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x55258e46
Exception code: 0xc0000005
Fault offset: 0x73fd0050
Faulting process id: 0xea4
Faulting application start time: 0x01d0cd55c4304dba
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: nvapi.dll
Report Id: 04a0790a-394a-11e5-8158-c86000156ca3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-02T19:09:38.000000000Z" />
<EventRecordID>47501</EventRecordID>
<Channel>Application</Channel>
<Computer>Willis-PC</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>7.7.85.103</Data>
<Data>55b7e3ce</Data>
<Data>nvapi.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>55258e46</Data>
<Data>c0000005</Data>
<Data>73fd0050</Data>
<Data>ea4</Data>
<Data>01d0cd55c4304dba</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>nvapi.dll</Data>
<Data>04a0790a-394a-11e5-8158-c86000156ca3</Data>
</EventData>
</Event>

Try to uninstall NVIDIA GeForce Experience. http://www.giantitp.com/forums/showthread.php?353195-resolved-Uninstalling-only-GeForce-Experience...

Skype crashes when I try to make a call (Skype or ...

Windows 7
Skype 6.20.0.104 (has occurred with other recent versions)
Skype crashes when making an initial connection attempt. For Skype calls, it typically occurs before video starts.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-09-27T17:02:29.000000000Z
EventRecordID
157830
Channel
Application
Computer
Security
EventData
Skype.exe
6.20.0.104
53fd9215
ole32.dll
6.1.7601.17514
4ce7b96f
c0000096
00048665
3228
01cfda748b912048
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\syswow64\ole32.dll
0fe501c8-4668-11e4-ac09-74f06db160af
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashes when in audio call

I have problems with my skype crashing when in a skype to skype call (probably any type of call), no video involved. Im using 6.21.0.104 (latest version availible) on a windows 7 home premium PC. I have made the encrypted logfiles (3 created but not attached here - How do i send these files to skype staff??).
What i have tryed so far that did NOT work:
Restart computer
Restart skype (both cause of crash and manually)
Delete the Skype folder in C:\Users\<USER>\AppData\Roaming\
Reinstalled
Uninstalled and installed again AFTER removing C:\Users\<USER>\AppData\Roaming\Skype
Checked for drivers for audio,video and webcam - i have latest installed

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Skype crashing when accepting calls win 7

Hello, i recently have the problem that my skype crashes whenever i accept a call or try to call another person. Thats what i get in the error description. I even reinstalled my os but i have no idea what im doing wrong.Name der fehlerhaften Anwendung: Skype.exe, Version: 7.7.0.102, Zeitstempel: 0x55aa57aa
Name des fehlerhaften Moduls: nvapi.dll_unloaded, Version: 0.0.0.0, Zeitstempel: 0x55810483
Ausnahmecode: 0xc0000005
Fehleroffset: 0x730278a0
ID des fehlerhaften Prozesses: 0xbe0
Startzeit der fehlerhaften Anwendung: 0x01d0ce98fd807036
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Skype\Phone\Skype.exe
Pfad des fehlerhaften Moduls: nvapi.dll
Berichtskennung: c8c1f343-3aa8-11e5-9c45-6c626dee0ea4 Hope someone can help me with this. big thanksw0nder

helenleon wrote:
oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

After upgrading the OS to 10.6.8, my Skype clashes when open and iMail crashes when trying to attach Pages File !?? What happen?

I just updated my mac book pro to OS 10.6.8 and now my skype crashes after launching and iMail crashes after trying to attached Pages file.
The OS is very unstable !!! what happen ! this is first time i am experiencing this...so sad
What can i do now ? How to trouble shoot ?
thks

Hi Michael,
Thanks for your tips. After I run Disc Utility - Repair Permission...restart my machine and still have the same issues. What next step can i do now ?
Will it be helpful if i send you the Clash reports here ?
Thanks so much for taking your time to advise.

Skype Crashes when using video connection

Skype crashes when I attempt to use video.
I can establish a voice connection with my contact, and all works fine if we are not using video. The moment I enable video in the session, Skype crashes. This is repeatable. The other end does not need to use video, just when I enable it at my end.
I have gone into settings and the video seems to be working fine with my iSight built in camera.
I am using OS X Yosemite latest version, and also the latest version of Skype. I downloaded a fresh copy of Skype, and the problem is the same. The camera is the built in iSight camera on my mid-2007 iMac.
Attachments:
SkypeFirstAid Report 2014-10-20 124208.zip ‏5356 KB
About.jpg ‏70 KB

The same happens to me. Voice-only calls work just fine, but the moment I try to enable video - Skype 7.0. (653) crashes.
I use iMac7,1 (Mid2007) with Mac OS X 10.10 Yosemite. Any help would be appreciated (logs attached). Jacek
Attachments:
SkypeFirstAid Report 2014-10-21 121249.zip ‏362 KB
Screen Shot 2014-10-21 at 12.32.13.png ‏68 KB

My screen goes blank when receiving or making calls.

My screen goes blank when receiving or making calls. Cannot get back to the tiles window until the other party hangs up.

Go to the Apple in the upper left corner and select About This Mac, then click on More Info, then select Power from the left hand column of the System Profiler. Copy and paste the Battery Information back here.

HT1807 With cellular and Data networks off, can I still receive and make calls on my 4s

With cellular and data networks off, can I still receive and make calls.

Old guy, still learning to use cell phone. Going out of US and don't want to have big charges when I return. I do want to have my phone on for emergencies and I plan to get international cell. and messaging.

Skype Crashes when receiving and joining calls

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