Skype crashing/freezing my computer whenever calli...

skype freezes and my computer everytime i call or get a call, i had gotten a new gpu recently (asus r7 260x)
Attachments:
DxDiag.zip ‏13 KB

Try to revert your AMD Radeon R7 200 Series driver to the previous 14.10.1006 version:
http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.4

Similar Messages

  • Skype crashes when I answer a call or when someone...

    Hi,
    Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
    I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
    Kinda getting frustrating now.
    Thanks in advance

    Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

  • Skype Crashes when receiving and joining calls

    Whenever i receive a call or i join a group my skype crashes but it doesnt happen when i make a call 
    Please help me

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when I start a call or join a call

    Whenever I try to call a friend of mine, my skype freezes and says "not responding" and then I have to close the program. Whenever I join a call, it enters not responding and either:
    A. I'm still in the call and I can hear my friends, but I am unable to click anything on the window as it still says "not responding"
    B. It doesn't connect me to the call and I have to close the program.
    I've restarted my computer, uninstalled and reinstalled Skype and I'm at a complete loss as to what's going on. Can someone help please? EDIT: I've also tried updating my drivers but I think they're up to date. I'm not sure what's going on whether it's some program I'm unaware of or if my drivers are actually outdated.

    Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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    iTunes compelled me to download the latest version, before I could complete a transaction (which, needless to say, was botched). I have Windows XP, and I cannot open iTunes now without freezing or crashing my computer. This is utterly frustrating, since I can't even play any holiday music, much less update my iPod.
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  • Skype crashing/freezing

    My specs:
    Intel i3-2100
    Ram 8Gb
    Video Card : HD  Ati 6770 direct cpu (14.12 catalyst version)
    Windows 7 
    Skype version: 7.5.58
    When i start skype my computer freezes and the screen goes black.Its a conflict between display driver and skype.
    I tried to unninstal display driver from the video card and i can start skype and everything goes normal ,but if i don't unninstal the display driver the screen goes black and the computer freezes .
    Any solution for this problem?

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashing/freezing without an error

    So this problem is completely random and I wish I would get an error so I can actually resolve this issue but what happens is, at any given point the program will just freeze, it will not say that it's (not responding), it doesn't do any of that, it's just literally frozen with the call being stuck as well so nothing works, I can't exit with the X at the top right, I have to open the task manager or wait around 30 seconds for it to instantly close (with no message or anything)
    I'm on windows 8.1 64-bit  with the most up to date Skype version I can get at this time which is (7.5.80.101)
    Solved!
    Go to Solution.

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when I accept a call.

    Log Name: Application
    Source: Application Error
    Date: 8/2/2015 2:09:38 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Willis-PC
    Description:
    Faulting application name: Skype.exe, version: 7.7.85.103, time stamp: 0x55b7e3ce
    Faulting module name: nvapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x55258e46
    Exception code: 0xc0000005
    Fault offset: 0x73fd0050
    Faulting process id: 0xea4
    Faulting application start time: 0x01d0cd55c4304dba
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: nvapi.dll
    Report Id: 04a0790a-394a-11e5-8158-c86000156ca3
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-02T19:09:38.000000000Z" />
    <EventRecordID>47501</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Willis-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Skype.exe</Data>
    <Data>7.7.85.103</Data>
    <Data>55b7e3ce</Data>
    <Data>nvapi.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>55258e46</Data>
    <Data>c0000005</Data>
    <Data>73fd0050</Data>
    <Data>ea4</Data>
    <Data>01d0cd55c4304dba</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>nvapi.dll</Data>
    <Data>04a0790a-394a-11e5-8158-c86000156ca3</Data>
    </EventData>
    </Event>

    Try to uninstall NVIDIA GeForce Experience. http://www.giantitp.com/forums/showthread.php?3531​​​95-resolved-Uninstalling-only-GeForce-Experience​...

  • PS CS3 freezes my computer whenever I launch it.

    I purchase PS CS3 four years ago.  Since yesterday everytime I launched the program it opened but froze whenever I hit any button or tried to open a file.
    Help!

    If you have a PC try visiting the web site of the maker of your video card and downloading/installing the latest driver for your hardware and OS.  My advice:  Always reboot after installing drivers even of you're not specifically directed to do so.
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  • Skype crashing computer when making a call

    when making a call on skype whole computers freezes and cant click on anything.
    Attachments:
    DxDiag.zip ‏12 KB
    DxDiag.zip ‏12 KB

    SteveSkypeHelp wrote:
    Hi there
    I upgraded to the latest Skype v7.6.64.105 - ever since my Skype crashes when I make a call  - oddly I get "not responding" but the call continues - I cannot press any Skype buttons during this time - when the call ends - the other person needs to hang up - then my Skype crashes and needs to restart.
    I've uninstalled, restarted, reinstalled.
    Cleared the %appdata% Skype folder - renamed this folder - had Skype recreate this folder.
    I've done a system restore - same issue - then uninstalled/reinstalled.
    Windows was upto date prior to system restore - then performed updates again.
    My video drivers are up to date. Checked dell for updates - updated bios.
    Reading on other boards - people are advised to run DxDiag - which I did and have attached. Skype seems to continue to work as expected when only using 'chat' - not audio.My audio devices drivers are up to date too? 
    I am at a loss now - please can you help?  Faulting application name: Skype.exe, version: 7.6.64.105, time stamp: 0x55916aec
    Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.4229, time stamp: 0x55653f61
    Exception code: 0xc0000005
    Fault offset: 0x0000d480
    Faulting process ID: 0xa30
    Faulting application start time: 0x01d0bf235fbdf760
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: igdumd32.dll
    Report ID: c91269b3-2b19-11e5-becc-60d819fe036d
    Faulting package full name:
    Faulting package-relative application ID: Many thanksSteve
     Skype is crashing on Intel graphics driver. The error message indicates that the issue is with "Switching Graphics" (NVIDIA <-> Intel). There are no driver updates available for Windows 8.1 for your laptop on the Dell site. However, you can try to update the NVIDIA NVS 4200M driver directly from the NVIDIA site. http://www.nvidia.com/download/driverResults.aspx/86814/en-us  

  • Skype crashing when receiving calls or making calls (update 7.2)

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.  

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when receiving calls or making call...

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
    My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
    Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID:
    Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
    Thanks.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏18 KB

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crash for every call i make

    Hello,
    I have a huge problem my skype crash when i try to call someone or receive a call.
    I searched for solutions and tried every solutions of this topic http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-for-any-call-I-make/td-p/1764243
    nothing worked :/
    Help me please !! ;/
    Solved!
    Go to Solution.

    Kylar_Stern wrote:
    I'm on Windows 8.1 , 64 bits and with the last version of skype
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes on 7.2

    Hello, my problem is that Skype crashes when i try to call a friend or joining a group call, and after searching the forums, uninstalling and reinstalling skype, reseting the IE 11, skype still crashes. Below i attached my event viewer on the skype crash.
    Attachments:
    crash log.jpg ‏52 KB

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes entire computer on call

    Hi there.I am having a big problem with my skype, everytime I try to call someone or someone tries to call me the whole skype crashes and moments after that my whole computer crashes. This has been happening in more than I month and I hoped the latest skype update could fix this, but it didn't.I alredy tried to unnistall in multiple ways, including deleting everything about skype in my computer. I also tried to install previous versions of skype and the problem continued.I don't know if t will help but i put the dxdiag in the post anyway

    ACoops wrote:
    Wow this has been a problem for me for months since updates from 6.1 even now updated 7.1 today. still computer freezes when i activate anything to to with video on skype. spent all afternoon working tonthis today updated all my drivers on cam, changed cams, updated video drives, checked direct x, checked time stamps on logs fianaly found this post down dated to 6.14 an all is great COME ON SKYPE!! this is obviusly a huge problem people are having when are you going to get your stuff together. and will they contunually to me to upgrade this version to get more functionallity?Anyway enough of my rant thanky you for the link to the old version at least i can use skype now For future reference, please  run the DirectX diagnostics tool (32-bit mode). Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

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