Skype Crashing - ieframe.dll error

Hello
I've recently got myself a new PC and have installed Skype on it. Since then it has been crashing fequently but at random times. After looking into the error, I found it to be a problem with 'ieframe.dll', a file used by Internet Explorer.
This is the error details:
Faulting application name: Skype.exe, version: 6.20.0.104, time stamp: 0x53fd9215
Faulting module name: ieframe.dll, version: 11.0.9600.17280, time stamp: 0x53f26cda
Exception code: 0xc0000005
Fault offset: 0x00064778
Faulting process id: 0xc9c
Faulting application start time: 0x01cfd665a9ee092b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ieframe.dll
Report Id: c740e610-426b-11e4-8f4a-e03f497f7724
I've looked online and found several places where this error is reported, however none of the fixes suggested worked for me.
I have tried:
- Clearing the Skype folder
- Reinstalling Skype
- Uninstalling IE updates (The futhest I could roll it back was IE8 on my Windows 7 PC)
- Deleated temporay IE files and such
And probabley a few other things I can't remember.
None of them have worked and the program is still crashing. I am wondering if I am going to be forced to reinstall Windows in the hope of it fixing the broken ieframe.dll file, but I don't want to do this unless I have no other choice as it is time consuming to remove all my files from my PC so I can do so.
If anyone has any additional suggestions that I might try, please let me know.
Thank you.
Solved!
Go to Solution.

nickwanke wrote:
Hello - I'm seeing the Skype appcrash using Win7 (x64) that mentions
ieframe.dll. I've searched the updates in Programs and Features and I don't have KB2977629. Anyone have any other ideas?
have you been looking in Progarms and Features -> View Installed Updates?
http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-after-latest-auto-update/m-p/3641...
You can also try to revert your Internet Explorer to the previous IE10 or IE9 version.
In order to uninstall IE11 you should go to Windows Control Panel -> Programs and Features -> View installed updates -> Microsoft Windows -> Internet Explorer 11.
http://techdows.com/2012/11/how-to-downgrade-from-ie10-to-ie9-or-ie8-windows-7.html

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Version=1
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LoadedModule[101]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\BEHAVIOR.RPLN
LoadedModule[102]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\BNCORE.RPLN
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LoadedModule[320]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\TEXT\TEXT STYLE PANEL.APLN
LoadedModule[321]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\ARTICLEPANEL.APLN
LoadedModule[322]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\CSXS.APLN
LoadedModule[323]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PlugPlug.dll
LoadedModule[324]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GALLEY PREFERENCES.APLN
LoadedModule[325]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GAPTOOL.APLN
LoadedModule[326]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\GENERAL PREFERENCES PANEL.APLN
LoadedModule[327]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\HELP.APLN
LoadedModule[328]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ahclient.dll
LoadedModule[329]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\OBJECTSTYLESUI.APLN
LoadedModule[330]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\PERFORMANCE UI.APLN
LoadedModule[331]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHAREDCONTENTUI.APLN
LoadedModule[332]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\SHORTCUT EDITOR DIALOG.APLN
LoadedModule[333]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL BOX.APLN
LoadedModule[334]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TOOL TIPS.APLN
LoadedModule[335]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES PREFERENCES.APLN
LoadedModule[336]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UI\TRACK CHANGES UI.APLN
LoadedModule[337]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\UTILITY\PERFORMANCEMETRICS.APLN
LoadedModule[338]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKFLOW\METADATA UI.APLN
LoadedModule[339]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\FileInfo.dll
LoadedModule[340]=C:\Windows\system32\MSIMG32.dll
LoadedModule[341]=C:\Windows\system32\WINMM.dll
LoadedModule[342]=C:\Windows\system32\OLEACC.dll
LoadedModule[343]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[344]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\WORKGROUP\WORKGROUP UI.APLN
LoadedModule[345]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\SNIPPET.APLN
LoadedModule[346]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Plug-ins\XMEDIA\XMEDIA UI.APLN
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe InDesign CS6
AppPath=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

Thank you both for your replies. This was a painful issue to resolve. I worked with Adobe support over three different calls. I received different advice at each call but the successful process in the end was to completly uninstall and further delete all traces of adobe software and reinstalling again. I had CS3 installed and was told that it is incompatible with Windows 7 (though its been running on my desktop and laptop without trouble for years.)
So what I did was to first uninstall pretty much everything starting with Adobe in my Uninstall Programs control panel.
Then, per adobe support, I proceded to delete files/keys from these locations manually. Not all of them existed. I also included Program Files (x86) where any Program Files paths are listed. (Note: AdobeCreativeSuiteCleanerTool does NOT remove all traces of files and keys!)
C:\Program Files\Adobe*
C:\Program Files\Common Files\Adobe*
C:\Program Files\Common Files\Macrovision Shared\FlexNet*
C:\Program Data\Adobe*
C:\Program Data\FlexNet*
C:\Users\All Users\Adobe*
HKEY_LOCAL_MACHINE\Software\Adobe*
HKEY_CURRENT_USER\Software\Adobe*
HKEY_LOCAL_MACHINE\SOFTWARE\Macrovision\FLEXnet Publisher*
I rebooted and installed again and it worked.
During this process I discovered what I believe may have been the actual cause. Under one of the above paths was another InDesign\Fonts folder loaded with fonts. Sorry, I do not recall which as I have since had a hard disc failure and had to really start over. I thought I had done a search of fonts but apparently had not done such a good job. I recall now having trouble getting my fonts (installed in windows/fonts) to appear in InDesign CS3 and the workaround was to place a copy in this folder. I the end, I believe I had a copy of a corrupted font in that folder.
My recommendation to anyone else struggling with this problem is to (1) remove all fonts from the windows/fonts folder and (2) to check the above paths for any fonts you may have added and remove them, and (3) check the above paths for any remaining fonts and verify they are not corrupt by opening them to preview. Remove anything corrupt. If all else fails, (4) follow uninstall procedure described above.

Laser Jet 1020 will no longer print Internet/email. Error message is res://ieframe/dll/preview.js

Laser Jet 1020 used to print just fine from internet explorer. Suddenly it quit printing and I get an error message res://ieframe.dll/preview.js The bottom of the error message asks if I want to cancel script. Prints fine from other windows applications. From the Internet, the correct printer is selected? Any suggestions?!
Laura

The issue is caused when Windows creates the printer profile in the control panel that it doesn't correctly create it with the drivers.
We're not going to completely uninstall all the HP software, instead we're going to remove the corrupt Windows printer profile and reinstall it. Total time for this on an average computer is about 5-10 minutes to completely repair (including reboot).
1) Navigate to Start Menu > Devices and Printers or Start Menu > Control Panel > Printers
2) Select each printer profile for the printer with an issue, then select remove device/printer.
3) Reboot
4) Navigate to Start Menu > All Programs > HP > insert model # here > Add Printer (or Setup Wizard)
5) Follow the setup prompts to reinstall the printer profile and it recreates the Windows printer.
6) Run the HP Update Tool from Start Menu > All Programs > HP if your printer installs it, rebooting afterwards if necessary.
7) Test by printing google.com (uses very little ink when the test page comes out).
Let me know if you have any questions or issues.
Thanks,
Dan
I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

IPod Classic Crashes randomly with ntdll.dll error

Sometimes when I plug-in my 120GB iPod Classic, iTunes would crash, giving me a ntdll.dll error, and I would need to unplug my iPod classic before it would allow iTunes to start again. Upon disconnect, the iPod will try to restart and then it would unsuccessfully do so, and then it would reboot and tell me to restore via iTunes. After I plug it back in, the iPod would restore fine. It seems that if I don't sync my iPod for a couple of days, the possibility of this error happening is most likely, versus if I plugged it in consistently every day.
I have had this issue for quite a while here are the steps that I've taken to try to mediate this issue:
-Switched iPod twice with Apple Store
-Tried the sync on two different computers with completely different hardware (but windows 7 on both)
-Made a new iTunes library
-Search the support forums/google
-Tried various cables
Here is the error logs from the most recent crash:
Faulting application name: iTunes.exe, version: 9.0.3.15, time stamp: 0x4b590a69
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x00052bf8
Faulting process id: 0x384
Faulting application start time: 0x01cad74f5f441de7
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a9fac431-4342-11df-9742-00238bf6c0ab
Any help would be appreciated!

OK So I sync'd it this afternoon and in the evening, I plugged it in again, and this time it caused iTunes to crash with this error:
Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: iTunes.dll, version: 9.0.2.25, time stamp: 0x4afca3e5
Exception code: 0xc0000005
Fault offset: 0x00abc4c0
Faulting process id: 0x728
Faulting application start time: 0x01cad7c0e0284b0c
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunes.dll
Report Id: b9bf634a-43b4-11df-b2dc-0015f20ac1cf

Mozilla firefox 25.0 tab opens with error on URL res://ieframe.dll/unknownprotocol.htm#chrome-extension://kcnhkahnjcbndmmehfkdnkjomaanaooo/widget.html any idea?

Mozilla firefox 25.0 tab opens with error on URL res://ieframe.dll/unknownprotocol.htm#chrome-extension://kcnhkahnjcbndmmehfkdnkjomaanaooo/widget.html any idea?
I believe this is a google voice extension but I do not have chrome installed on my PC
Windows XP machine service pack 3.

Hi,
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
Hope this helps!
Curtis

Windows7 res://ieframe.dll/preview.js print error

I updated to windows explorer 9. I have windows 7 on my HP PAVILLION
I can not print from google or orther internet programs.
error message
res://ieframe.dll/preview.js PLEASE HELP
This question was solved.
View Solution.

The real repair isn't to uninstall IE9, that's NOT a fix.
99% of the time just:
1) go to the printer control panel, delete the printer.
2) Reboot
3) Run the Printer SEtup wizard again to add the printer back
4) Resolved...
5) Test by printing google.com (uses very little ink when the test page comes out)
Occasionally you have to remove the printer software and reinstall it, but that's rare.
(PS: I fix computers and peripherals for a large international company and do this ALL the time with HP printers and have no issues afterward.)
I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Error with date parameters - Object expected, res://ieframe.dll/syntax.htm

I am porting a report done in CR X to CR 2008, so I can distribute it to a third party. When I preview it and enter my date parameters, I get and address not found html page. When I close this page, I get an error stating that an object was expected, line 1, char 1, code 0, URL res://ieframe.dll/syntax.htm.
The report worked great in CR X.

start removing all parts to see what needs to be fixed up

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Event log:
Illustrator.exe
   18.0.0.18
   53880380
   ntdll.dll
   6.3.9600.17114
   53649e73
   c0000374
   00000000000f87a8
   1c5c
   01cfada4daa6f194
   C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
   C:\windows\SYSTEM32\ntdll.dll
   1b0d17fe-1998-11e4-826e-60029244db05

bitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive.

Script error line 2053 the specified module could not be found URL res://ieframe.dll/preview.js

Script error line 2053 the specified module could not be found URL res://ieframe.dll/preview.js

The issue is caused when Windows creates the printer profile in the control panel that it doesn't correctly create it with the drivers.
We're not going to completely uninstall all the HP software, instead we're going to remove the corrupt Windows printer profile and reinstall it. Total time for this on an average computer is about 5-10 minutes to completely repair (including reboot).
1) Navigate to Start Menu > Devices and Printers or Start Menu > Control Panel > Printers
2) Select each printer profile for the printer with an issue, then select remove device/printer.
3) Reboot
4) Navigate to Start Menu > All Programs > HP > insert model # here > Add Printer (or Setup Wizard)
5) Follow the setup prompts to reinstall the printer profile and it recreates the Windows printer.
6) Run the HP Update Tool from Start Menu > All Programs > HP if your printer installs it, rebooting afterwards if necessary.
7) Test by printing google.com (uses very little ink when the test page comes out).
Let me know if you have any questions or issues.
Thanks,
Dan
I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Skype Crashing - ieframe.dll error

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