Skype crashing my computer while joining calls

everytime i try to join a call on my computer freezes but i can still hear the people in the call and i have to shut down my computer manually by holding the power button

Please,  run the DirectX diagnostics tool.
Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Similar Messages

  • Skype Crashes when receiving and joining calls

    Whenever i receive a call or i join a group my skype crashes but it doesnt happen when i make a call 
    Please help me

    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes entire computer on every call window...

    On the desktop version of skype on everycall i make or get will crash my computer. I've read many of these same problems with other people but their solutions dont fix my problem.
    Attachments:
    DxDiag.zip ‏13 KB

    Pajamaman wrote:
    i have the exact same problem, same brands of equipment too, gigabyte and AMD, have you also been having system crashes? where like out of warning your audio buggers up and your computer crashes?
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes entire computer on call

    Hi there.I am having a big problem with my skype, everytime I try to call someone or someone tries to call me the whole skype crashes and moments after that my whole computer crashes. This has been happening in more than I month and I hoped the latest skype update could fix this, but it didn't.I alredy tried to unnistall in multiple ways, including deleting everything about skype in my computer. I also tried to install previous versions of skype and the problem continued.I don't know if t will help but i put the dxdiag in the post anyway

    ACoops wrote:
    Wow this has been a problem for me for months since updates from 6.1 even now updated 7.1 today. still computer freezes when i activate anything to to with video on skype. spent all afternoon working tonthis today updated all my drivers on cam, changed cams, updated video drives, checked direct x, checked time stamps on logs fianaly found this post down dated to 6.14 an all is great COME ON SKYPE!! this is obviusly a huge problem people are having when are you going to get your stuff together. and will they contunually to me to upgrade this version to get more functionallity?Anyway enough of my rant thanky you for the link to the old version at least i can use skype now For future reference, please  run the DirectX diagnostics tool (32-bit mode). Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype Crashes when answering or joining a call

    I am using the latest version of skype. I can still talk to people through instant messaging however when I join a call or answer a call my skype crashes. I have the latest windows updates and am using the latest skype version.
    I am on windows 7.
    Thanks.
    Solved!
    Go to Solution.

    Faulting application name: Skype.exe, version: 7.4.64.102, time stamp: 0x55310e41
    Faulting module name: d3d9.dll, version: 2.5.8.27, time stamp: 0x5305c43f
    Exception code: 0xc0000005
    Fault offset: 0x00002c46
    Faulting process id: 0x3218
    Faulting application start time: 0x01d085cd539bb8ad
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: C:\Program Files (x86)\Skype\Phone\d3d9.dll
    Report Id: a9897b41-f1c0-11e4-94f5-74d02b9e4e87

  • Skype crashes when I answer a call or when someone...

    Hi,
    Whenever I answer a call or whenever someone answers my call, Skype stops working. I have tried with both people & the call test service both with the same result.
    I have tried reinstalling skype with no effect. I have been able to make calls with people so long as they call me when my skype isnt running and I turn it on when they are mid call, then I can answer them. But otherwise, it just keeps crashing.
    Kinda getting frustrating now.
    Thanks in advance

    Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for the recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

  • Skype crashes when I start a call or join a call

    Whenever I try to call a friend of mine, my skype freezes and says "not responding" and then I have to close the program. Whenever I join a call, it enters not responding and either:
    A. I'm still in the call and I can hear my friends, but I am unable to click anything on the window as it still says "not responding"
    B. It doesn't connect me to the call and I have to close the program.
    I've restarted my computer, uninstalled and reinstalled Skype and I'm at a complete loss as to what's going on. Can someone help please? EDIT: I've also tried updating my drivers but I think they're up to date. I'm not sure what's going on whether it's some program I'm unaware of or if my drivers are actually outdated.

    Please,  run the DirectX diagnostics tool. Go to Windows Start  and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype Crashing Every Time I Join or Start A Call

    For the past month, Skype has been instantly crashing any time i try and join a skype call or start one up. Here is the even log.
    Faulting application name: Skype.exe, version: 6.21.32.104, time stamp: 0x542bca2a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x20b09e5b
    Faulting process id: 0x2a64
    Faulting application start time: 0x01cfed9606af4cab
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: unknown
    Report Id: 529e2ab7-5989-11e4-be39-5cf37063e845

    Skype uses IE in the background so issues with IE/Flash can cause problems.  Download and install the latest version of Adobe Flash for IE.
    http://aihdownload.adobe.com/bin/live/install_flashplayer15x32ax_mssd_aaa_aih.exe
    The issue may also be audio device related.  Try disabling your bluetooth and making sure that you don't have some sort of bluetooth manager/plugin running or interacting with Skype.  If the problem persists try a Skype reset:
    http://community.skype.com/t5/Security-Privacy-Trust-and/Skype-name-and-Skype-MS-accounts/m-p/293557...

  • Skype crashes entire computer

    Hello,
    I've been using Skype redularly for weeks and there have been no issues until today.
    Just as I was receiving a call for a job interview, Skype froze and any attempts to close the program failed. My computer started to sieze up and was unusable. At times I couldn't even use the cursor.
    This required a hard reboot but any other attempts to open Skype all ended the same. It froze the program and made my computer unusable to the point where I have to restart it by holding down the power button. I've made sure the drivers are up to date, I've reinstalled Skype to the latest version. It doesn't matter what I do now. It's the same result every. single. time.
    To say that I'm furious would be an understatement. I would appreciate any help on the matter please. It was working perfectly last week.
    I'm using Windows 7.

    Please,  run the DirectX diagnostics tool (32-bit mode).
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

  • Skype crashes when I accept a call.

    Log Name: Application
    Source: Application Error
    Date: 8/2/2015 2:09:38 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Willis-PC
    Description:
    Faulting application name: Skype.exe, version: 7.7.85.103, time stamp: 0x55b7e3ce
    Faulting module name: nvapi.dll_unloaded, version: 0.0.0.0, time stamp: 0x55258e46
    Exception code: 0xc0000005
    Fault offset: 0x73fd0050
    Faulting process id: 0xea4
    Faulting application start time: 0x01d0cd55c4304dba
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: nvapi.dll
    Report Id: 04a0790a-394a-11e5-8158-c86000156ca3
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-02T19:09:38.000000000Z" />
    <EventRecordID>47501</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Willis-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Skype.exe</Data>
    <Data>7.7.85.103</Data>
    <Data>55b7e3ce</Data>
    <Data>nvapi.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>55258e46</Data>
    <Data>c0000005</Data>
    <Data>73fd0050</Data>
    <Data>ea4</Data>
    <Data>01d0cd55c4304dba</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>nvapi.dll</Data>
    <Data>04a0790a-394a-11e5-8158-c86000156ca3</Data>
    </EventData>
    </Event>

    Try to uninstall NVIDIA GeForce Experience. http://www.giantitp.com/forums/showthread.php?3531​​​95-resolved-Uninstalling-only-GeForce-Experience​...

  • Skype crashing computer when making a call

    when making a call on skype whole computers freezes and cant click on anything.
    Attachments:
    DxDiag.zip ‏12 KB
    DxDiag.zip ‏12 KB

    SteveSkypeHelp wrote:
    Hi there
    I upgraded to the latest Skype v7.6.64.105 - ever since my Skype crashes when I make a call  - oddly I get "not responding" but the call continues - I cannot press any Skype buttons during this time - when the call ends - the other person needs to hang up - then my Skype crashes and needs to restart.
    I've uninstalled, restarted, reinstalled.
    Cleared the %appdata% Skype folder - renamed this folder - had Skype recreate this folder.
    I've done a system restore - same issue - then uninstalled/reinstalled.
    Windows was upto date prior to system restore - then performed updates again.
    My video drivers are up to date. Checked dell for updates - updated bios.
    Reading on other boards - people are advised to run DxDiag - which I did and have attached. Skype seems to continue to work as expected when only using 'chat' - not audio.My audio devices drivers are up to date too? 
    I am at a loss now - please can you help?  Faulting application name: Skype.exe, version: 7.6.64.105, time stamp: 0x55916aec
    Faulting module name: igdumd32.dll_unloaded, version: 9.17.10.4229, time stamp: 0x55653f61
    Exception code: 0xc0000005
    Fault offset: 0x0000d480
    Faulting process ID: 0xa30
    Faulting application start time: 0x01d0bf235fbdf760
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: igdumd32.dll
    Report ID: c91269b3-2b19-11e5-becc-60d819fe036d
    Faulting package full name:
    Faulting package-relative application ID: Many thanksSteve
     Skype is crashing on Intel graphics driver. The error message indicates that the issue is with "Switching Graphics" (NVIDIA <-> Intel). There are no driver updates available for Windows 8.1 for your laptop on the Dell site. However, you can try to update the NVIDIA NVS 4200M driver directly from the NVIDIA site. http://www.nvidia.com/download/driverResults.aspx/86814/en-us  

  • Skype crashing when accepting calls win 7

    Hello, i recently have the problem that my skype crashes whenever i accept a call or try to call another person. Thats what i get in the error description. I even reinstalled my os but i have no idea what im doing wrong.Name der fehlerhaften Anwendung: Skype.exe, Version: 7.7.0.102, Zeitstempel: 0x55aa57aa
    Name des fehlerhaften Moduls: nvapi.dll_unloaded, Version: 0.0.0.0, Zeitstempel: 0x55810483
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x730278a0
    ID des fehlerhaften Prozesses: 0xbe0
    Startzeit der fehlerhaften Anwendung: 0x01d0ce98fd807036
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Pfad des fehlerhaften Moduls: nvapi.dll
    Berichtskennung: c8c1f343-3aa8-11e5-9c45-6c626dee0ea4 Hope someone can help me with this. big thanksw0nder

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when starting a call

    This is my first post ever.  I've done everything I can to see and fix why my Skype client keep crashing when trying to start or accept a call.  I've update my drivers, uninstalled and reinstalled and such, but still nothing.  I want to fix this as soon as I can, since I use skype almost everyday.
    I've attched a DxDiag file so see if anyone one can help.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏8 KB

    Try to revert your AMD Radeon R7 200 Series driver to the previous 14.10.1006 version:
    http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.4
    See also this similar case:
    http://community.skype.com/t5/Windows-desktop-clie​nt/Skype-crashing-my-computer-with-latest-AMD-driv​...

  • Skype crashing when receiving calls or making calls (update 7.2)

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call. My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with. Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID: Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this. Thanks.  

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.Please,  run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

  • Skype crashing when receiving calls or making call...

    Never had this issue but Skype crashes when I attempt to call somebody or recieve a call. When I accept a call it works for around 30 seconds before cutting out and similar for making a call.
    My friend had a similar issue with his skype freezing his computer when calling somebody, turns out it was a power issue with his gpu and motherboard, Problem with mine is that it's a laptop and I don't have access to the gpu to tamper with.
    Faulting application name: Skype.exe, version: 7.2.0.103, time stamp: 0x54ef0c1d
    Faulting module name: AMDh264Enc32.dll_unloaded, version: 1.0.0.1, time stamp: 0x502c5232
    Exception code: 0xc000041d
    Fault offset: 0x00006920
    Faulting process id: 0x3cdc
    Faulting application start time: 0x01d069c02bf3b52c
    Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Faulting module path: AMDh264Enc32.dll
    Report Id: c59b191f-d5bb-11e4-bee9-2c27d7ad024a
    Faulting package full name:
    Faulting package-relative application ID:
    Looking at this I can see that AMD might be causing an issue, I'd rather not upgrade the drivers or downgrade them as I've had extreme issues in the past when doing this.
    Thanks.
    Solved!
    Go to Solution.
    Attachments:
    DxDiag.zip ‏18 KB

    helenleon wrote:
    oh my. i have the same issue. i have Windows 8.1. and my Call always drops between 30sec to 1min. i have no computer skills. really need help on this. im scared to ruin my Laptop.
    Please,  run the DirectX diagnostics tool.
    Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
    Be aware that you will have to zip this file before attaching it here.

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